Would you like to save as your currency permanently or for this visit only?
In a city where 3 star hotels are above $250 per night, POD 39 rises at a fenominal location, with modern clean and fresh look at a fraction of the price.... Staff is excellent and the rooms are small- cruise ship size, but that's a great compromise for the bvenefits you get... HVAC system was great and the shower is the best ever.... Some of the electrical outlets didnt work and could not be fixed..
Very comfortable, cozy bed, with quality mattress and bedding. Great location. Speedy, polite left-luggage service. Way too intimate a space for two people unless you're really, really close. And even then you better not be claustrophobic or have a lot of stuff. You could practically touch all four walls standing in the middle of the room. The bathroom has a not-sealed or soundproof, sliding frosted glass door, like a shower, with no privacy whatsoever. Snotty eye-rolling wenches with attitude at the front desk on check-in, but extremely nice gentleman at check-out almost made up for it.
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Clean, good location Not enough elevators, pretty loud at night
well designed, efficient and a good price.
Location Everything other than location
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
The staff were as professional and as helpful as any I've ever experienced. The meeting amenities and food were very high quality. My room was difficult to get to a comfortable temperature. The thermostat did not appear to have any bearing on the room which left me shivering through the night. Also, the fixtures in the bathroom were loose and the sink would not hold water.
I liked the kindness of the staff and all the resources available to make the stay comfortable The room service food could be a little better and I'd like bubble bath to be offered at the spa. Everything else was fabulous.
Staff very nice. Room was clean and quite. Great location I would stay there again
THe room was amazing - largest I've ever seen in NYC. And sumptious. We were at the Waldorf during the Blizzard. Ordered room service for dinner (no restaurants were open) at 6:15pm, and they told us 1.5 hour wait. Fine, they were really busy. So, it wasn't until 8:45 that I called down to ask where was our order. It took them 15 minutes to discover that they had no record of our order, but they would expedite. So, we got our food by 9:20. One would have thought they would have comped us SOMETHING. Dessert, even. But, they didn't comp a thing. A REAL classy hotel would have offered something. Points off for that.
Staff was excellent Room was spacious and very quiet Room was clean Bed was very comfortable I would definitely stay again The bathroom was dated and needs to be refurbished The windows also need to be refurbished, it had the old school shade that you pull down that is spring loaded. It also looked for worn. The walls also needed a fresh coat of paint, once again there areas that just looked a little worn.
Great location old rooms
Grand lobby Pleasant hotel aroma Clean Friendly customer service Couldn't control room temperature Rooms a little outdated
Great location, room was clean Old and they don't maintain the building anymore as they will close in 2018. Service not really at Hilton level, the good old days are probably over. I think the hotel offers the value of a EUR 50.- 3* hotel in France or Italy, that's it! The breakfast buffet is ridiculously expensive and average only. Service is not really 5* level. I wouldn't book the hotel again.
Terrible next door guests kept trying to get into my room.
Staff and Bull and Bear. Grew up on the WA. It's looks very tired now though. Ironing board was broken, Almost burnt my foot off. Had to check out early, check out staff had no remorse or offering to lessen my bill. Good stay but they don't go the extra mile, which they need right now, considering the competitive landscape of midtown hotels and their current status as kind of a shitty/ outdated hotel. Sorry WA, I love you but either drop your price or update.
Attentive and tailored customer care.
Very attentive, but not overdone and a great room very comfortable. Refreshing old world charm - it takes you back to a slower pace enjoying a drink at the Bull and Bear.
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
thanks for the great service.
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
area elegance cost of room service! lack of dining areas for served breakfast/lunch
Location, ambiance, service, view, gym, and food. Mail room services and the Bellman Station appeared to be during us a favor when we asked to have our bags stored after check-out. The rest of the staff in my experience were helpful and pleasant, especially Housekeeping and Room service!!
location room wasnt clean properly by housekeeping
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Large rooms, excellent location
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
We architecture of the overall hotel was very elegant. And the rooms were nicely appointed with unique furniture. Charging for Internet access
The Lobby was beautiful! Tiny room for the price and rather gloomy
Hotel needs a PIP!
I went with my girlfriend and her 17yr old sister. Everything was perfect. The front desk personnel were more then accommodating and the room was beautiful. the hotel itself was great. I couldn't have asked for anything more!!
Good location, nice lobby, Good complimentary toiletries Bathroom small, outdated, with no space to lay personal stuff. Floor seemed to be dirty. Carpet very dusty on the edges, corners and behind the bed. It looks like the housekeeper doesn't have a canister vacuum to reach those places. Bad smell coming from moldy air conditioner. Front desk didn't respond our calls, we ask for a coffee maker to the bell man but they never brought it. We called the bell man for somebody to bring us the kart but they never came. Overall staff is friendly but not efficient.
Loved the building, esp. the ceilings, the nostalgic feel and accommodating staff, Location is excellent too. Bathrooms are small and old. Elevators are very slow. Some repairs needed.
Front desk staff.
We stay only for 1night and it was great, location is incredibleand the hotel staff was so nice and helpful with is. The only problem it was the charge for the wifi I never use, its too expensive. Everything else was so nice and perfect. I could said that if I go again to the city and decide to stay in a hotel probably The Roosevelt will be an option.... WIFI charge of $16.00 that I jever use....
The bed was very comfortable. Yes I was just surprised by the sheer number of things wrong. As we walked in we both thought. This is beautiful. As we checked in I was told I booked a king bed and I stated I booked a double. I showed the woman ( name omitted) my reservation and she said that a double room just means two people. Fine fine my mistake, I moved on. When we got to the room the heater was making a noise that sounded like an animal was in it. The shower frame was not attached to the wall, the shower door had no way to pull it closed from the inside, the shelf in the bathroom was slanted downward, as was the top of the toilet tank so nothing staying on it. I am a normal sized woman and I was I a difficult time getting dressed in the bathroom due to size. Check out is st noon as in many hotels, at 9 there was a knock on the door. When I answered it the cleaning staff was there and asked when I was checking out. I told them 12. At 1049 there was a knock again, the same staff member asked when I was leaving. Now you may say did you say anything... I tried. I tried calling twice ( was only there one night) no answer and wentdownstairs countless times, but as I was on a quick fun trip I didn't want to waste time. I was just surprising disappointed my my stay and it was compounded when I checked out and then checked into my next hotel, that for only 30 $ more, I not only had the amenities of a " normal room, I was actually given a premier room with a view, corner ceiling to floor windows, A kitchenette, complimentary unlimited filtered water, complimentary breakfast and a staff that was above and beyond. All of this just a few minutes from the roisevelt.
Nothing Up all night with bad radiator. Phones did not work or they did not pick up. Rooms are old and dated. Elevator takes forever. $52 for a basic continental breakfast. Go to a diner
Gorgeous lobby and exterior. Fantastic location. Tiny room, lower grade bath & shower items...didn't feel like I'd get great customer service from the room experience.
Extremely small rooms. Loud air conditioner. Needs work
Elevators painfully slow. Staff overwhelmed. Wait for elevator, wait for coffe, wait for front desk, wait for cab. Outdated room. Problem with keys working. Unexpected $16 a day charge. Will never stay here again.
the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful. there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Clean, very friendly staff and comfortable accommodations. Wall were thin, we could hear entire conversations going on at all times.
Location -- close to UN where our meeting was held; Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
This hotel offers a good location at an affordable price. The rooms also provided excellent views. The beds were very comfortable. Overall the hotel was really not very clean at all. The walls could use a good scrub or new coat of paint. The bathroom was not clean either. I think that a number of the housecleaning staff are elderly and that might be the reason that the rooms were not as clean as I had hoped they would be.
I was not happy with my stay at all my room and bath room were dirty
Great staff loved the security dog in lubby To get in shower was quote slippery and shower head in a weird place
Great beds, good shower and good location, what else do you need!!!
The View, we had a fantastic view of both the Empire State building and the Chyrsilier. We were on the 40th floor and were able to also see the skyline of Manhattan. The service of all staff was excellent and the room was large, comfortable, warm and relaxing. We would definately recommend and return to this hotel any time we visit NY.
The small bar in the lobby. Friendly staff Good general location Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Beautiful hotel, great location Put in a smoking room even though we requested a non smoking room,
Charging for Internet use! No room service from 12 to 1630!
View of the east river. Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Location was great and staff were courteous. Decor is modern. Shower was dirty on arrival with hair from prior guest. When arriving we turned on the lights and a cockroach scurried across the floor. The room was hot and The air conditioner didn't work.
The complimentary happy hour in the lobby was a nice treat for hotel guests. Although, there seemed to be many attendees who were not hotel guests. I didn't like the smell in the hotel or my room. It smelled like pets and found out later the hotel was pet friendly - not a fan. I also didn't care for the decor in the hallways or room I stayed in. It seemed very dated and in desperate need of some modern updating. I also felt the complimentary toiletries were very disappointing and so was the $5.99 charge for printing tickets from a desk computer (labeled business center - very weak). The housekeeping service was very, very noisy each morning and the rooms weren't cleaned up to normal hotel standards.
Clean and spacious room The only reason why i booked this hotel is for the rooftop and you guys completly ruined my stay by closing the rooftop for a private event the ONE day i booked. Good to know that no matter how much cash you shell out youll still get beat over the head because of rich people wanting to close off a whole area of a hotel. Horriible experience.
Whenever I visit NYC, I always stay at Affinia. Great hotel. Friendly staff, large clean rooms. Excellent location.
They charge $14.95 for wifi in your room. The Lobby furniture is very old no back support. & Very saggy
Older building, recently updated. Lots of charm, yet very modern. Location wad terrific. Hotel was spotless. Pillows on bed were small.
Staff and room.
Nice staff very helpful great experience front desk excellent would recommend highly
The rooms were large and well appointed. They were clean and quiet. A bit dark decor and lighting in the lobby area.
Great location and valet parking
Location and cleaniness the other guests where a bit rude
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
Service was great, room was nice, free upgrade! Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
Great location, clean room, staff was very accomodating
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
Good Location room too small
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
The staff was extremely helpful and very friendly. Perfect location and very clean and nice rooms...
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
The staff at the front desk was very friendly.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
Rooms are clean and well designed. The hotel is in an excellent location, close to buses, subway and the Grand Central Station. I particularly like the arrangement with a nearby garage, where I placed my car at a rate about half the normal 24-hour rate.
Location and staff Room size
This guest did not leave comments about this hotel.
Room and bathroom was very clean. Great staff. The internet TV did not work properly. There was no iron and ironing board in the room - you had to go to a common area to grab one. Strange.
Location is great- close to grand central station and to to many attractions. The bed was disappointing. I could feel the springs on the mattress, it is either very old, or poor quality, or both. I moved to the side closest to the wall and it helped.
Great central location immediately adjacent to Grand Central Terminal. Staff were very police and the rooms and common areas were clean. Would definitely stay again and recommend to others.
Small, but modern, comfortable and clean room. Great location. Staff and management inattentive and unresponsive or helpful. No services in this hotel although attached to an excellent restaurant, Davios. There is NO WAY this is a 4 star hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Location to Grand Central Not a 4 star hotel. Rooms were tiny. Really a Club Quarters too.
Great amenities, excellent staff, and perfect location.
I love the location of this hotel, the lounge on the 27th floor, the quiet space on the 2nd floor, sufficient electrical outlets in the room, and the water bottles! Nope. This is my preferred hotel when in NY on business.
Great position for tourists sights. Direct access to to the subway and Grand Central Terminist and food hall. Very expensive
Great room. Clean. Comfy bed. Limited view.
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
staff very helpful elevators out of svce at times
Location Cleanliness Restaurant organization Front desk layout
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
Clean room, very nice cleaning staff. Front desk people pretty ho hum . Slow elevators during peak times. Not all elevators working. Kept stopping at floors for people with override keys. Very expensive hotel overall, hotel ( hotel rate), food ($4.50 for a cup of tea at the cafe on the main floor & you have to make it yourself!)
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
Staff very prompt, room was not as booked but problem was dealt with very quickly. Even though we were on the 16 floor it was still very noisy
Excellent Location for city break. View from room window.
the closeness to Grand central and the faclities of central New York could not be better bathrooms could do with an upgrade but a relatively minor problem
Location beside central station, suite was big and had fridge and coffee maker which is essistial when u have been out shopping all day Could have drinks machine in lobby (bottle water etc)
plenty of room the road works but that's New York
Clean, confortable, well located and has everything you need (from iron to shampoo and shuttle) Has no access for wheelchairs and the stairs of the entrance are complicated if you have heavy luggage.
Very close to Grand Central Station and the Metro and also a good location for walking to many of the major attractions.
location the sink in the bathroom was too small.
Friendly clean and fantastic location
Large suite but basic and near Grand Central and perfectly adequate for a city trip. Hotel needs a makeover. No double glazing so rooms at front has lots of traffic noise. No blankets in room or spare pillows. Old and tired! We asked concierge about travel detais on the subway and he simply shrugged his shoulders and left us to find out ourselves.