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Reviews
Overall
8.4 Excellent
Based on 15,987 reviews
-
All Reviews 8.4
-
Couples 8.6
-
Families 8.4
-
Business 8.0
-
Solo 8.5
9.6
8.4
7.7
7.1
7.0
6.3
9.8
8.3
7.7
7.2
6.5
5.9
9.6
8.5
7.6
6.8
6.5
6.4
9.7
8.2
6.6
6.6
6.5
6.0
9.7
7.8
6.5
6.4
6.2
6.0
data provided by TrustYou
"Professional service"
"Friendly service"
"Great view"
Top positive review
Top critical review
Excellent 8.0
Rooftop terrace, food service, and comfortable rooms. Bit overpriced. We have had comparable or better stays, for less money.
Mediocre 2.0
Nothing. Definitely STAY AWAY from that place!! I came at freezy night, the room temperature was at 76 and didn't go higher. I called operator, he sent "engineer" which couldn't do anything he said that's the highest, i called operator and said it's not acceptable, he said the they can't do nothing the whole hotel is set at this temperature (really??). I said show me another room as u sound now ridiculous. Then the same(!) "engineer" came and.. oh miracle (!) he fixed it. I said all of u guys are such LIARS!! Just made me SO mad and irritated for no reason. Overall: WAY overpriced hotel for the way it is, HORRIBLE "costumer service" from most of the stuff here, no room delivery after 11:30pm (really?!), No parking space, Spent almost $300/night for the room doesn't even have tube. It's not a hotel, it's bullshit!.
Recent Reviews
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Excellent
10.0-Location
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Okay
4.2+The location is great but they made little effort in making guests comfortable.-There was a huge crowd for an outdoor party on the nightclub deck. Our room shook all night until about THEEE AM. You couldn't hear the tv in the room and forget sleeping. It was miserable.
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Excellent
8.0+Rooftop terrace, food service, and comfortable rooms.-Bit overpriced. We have had comparable or better stays, for less money.
$266+
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Reviews
Overall
8.2 Excellent
Based on 14,014 reviews
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All Reviews 8.2
-
Couples 8.3
-
Families 8.1
-
Business 8.0
-
Solo 8.3
9.7
8.4
7.4
6.4
5.9
6.4
9.6
8.1
7.3
6.6
6.6
6.5
9.6
8.1
6.9
6.5
5.9
5.8
9.7
7.2
7.1
6.2
5.6
5.2
9.4
8.3
6.8
6.2
6.2
6.1
data provided by TrustYou
"Comfortable beds"
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 10.0
Location, Location, Location!
Okay 5.1
The most unfriendly staff I have encountered at a hotel
Recent Reviews
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Mediocre
3.7+Location-Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.
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Excellent
10.0+My wife has a convention here once a year in January so I tag along. We had a stunning view of Broadway and Times Square from our corner room on the 45th floor (out of 46). Room was clean. Service is friendly and courteous. Bell Captain kept our bags for us after checkout so we could do a bit of sight-seeing until we had to go to the airport. When it was time to get our bags, he walked them down to the taxi stand for us and made sure we had a cab.-Wi-fi seemed a bit slow.
-
Excellent
10.0+Service, location, beds, rooms were right size, showers.
$236+
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Map
Reviews
Overall
8.1 Excellent
Based on 13,727 reviews
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All Reviews 8.1
-
Couples 8.0
-
Families 8.0
-
Business 8.0
-
Solo 7.9
9.6
9.3
7.2
7.1
5.6
5.4
9.6
9.1
7.1
6.8
5.4
5.2
9.6
9.2
7.9
6.6
6.4
4.8
9.5
7.0
6.4
5.8
5.2
5.1
9.7
9.4
6.8
6.4
5.5
4.9
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 9.7
Great location, staff, cleanliness. Had two double beds for an affordable price. Towels were a bit scratchy, bathroom was small.
Mediocre 3.7
Dirty bathrooms
Recent Reviews
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Excellent
8.8+Great location, good room comfort.-When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
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Excellent
8.2+Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly.-The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
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Excellent
8.0+Clean, spacious rooms that are tastefully decorated and comfortable.-Too difficult to get the internet. You have to join their club or jump through hoops daily.
$560+
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Reviews
Overall
8.8 Excellent
Based on 3,698 reviews
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All Reviews 8.8
-
Couples 8.4
-
Families 8.6
-
Business 7.6
-
Solo 8.3
9.4
8.9
8.6
8.4
8.2
6.9
9.4
8.6
8.0
6.9
6.7
6.2
9.3
8.2
7.9
7.7
7.0
5.5
7.4
6.3
9.4
8.1
6.7
data provided by TrustYou
"Nice building"
"Wonderful sightseeing"
"Friendly atmosphere"
Top positive review
Top critical review
Excellent 10.0
Everything was great about the Plaza! The hotel staff was so nice. They were always asking us how we were doing and if we needed anything. Our room was amazing! Very luxurious! The bed was like sleeping on a cloud. The mini bar was filled with all kinds of drinks and snacks. I think our favorite part was the bathroom. The walk in shower with the huge shower head was ginormous! The tub was rather large too! Everything was very very clean. It felt like it was brand new and we were the first people to stay in it! The hotel location was great also. Central Park and a subway station is right across the street so it was quite easy going to and from the Yankees games. We will definitely stay at the Plaza again!
Good 6.0
Service was terrible, our flight got delayed, we called to tel them know, when we got there they had charged us for the first night and they didnt have a room for us!!!! On top of the night manager on our last night was really rude... I will go to the St Regis next time...
Recent Reviews
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Excellent
8.0+Luxurious hotel and rooms.
-
Good
7.3+The location.-the phone at the room did not work properly
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Good
7.6+Courteous and professional staff. Very nice restoration of this NY landmark.-There were no mirrors in the room. Only the one in the bathroom vanity.Maybe they are still finishing the decoration details.
$304+
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Reviews
Overall
8.0 Excellent
Based on 3,134 reviews
-
All Reviews 8.0
-
Couples 8.1
-
Families 7.9
-
Business 7.6
-
Solo 8.0
9.6
7.9
5.8
5.8
5.2
5.1
9.6
8.0
5.6
5.4
5.3
5.2
9.6
7.8
5.9
5.7
5.6
5.1
9.7
7.9
5.8
5.5
5.2
5.0
9.2
8.0
7.9
6.2
6.0
5.3
data provided by TrustYou
"Great view"
"Friendly service"
"Near city centre"
Top positive review
Top critical review
Excellent 8.8
Very friendly, responsive staff. Great location. The superior king room we had was very small, like Paris hotel room small. The bed could have been firmer
Okay 5.1
Location, roof top Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
Recent Reviews
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Okay
5.1+Location, roof top-Small room, needs renovation - room looks outdated, paper thin walls - can hear everything from next door, expensive for what you get
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Excellent
8.2+Great location, just steps from Central Park, shopping, restaurants, etc. Nice decor.-The $25 fee per guest. Really? What a rip off. BUT, it includes free wifi! And a bottle of water! Many hotels offer wifi and water for free to anyone that signs up for their loyalty/rewards program (which is free!) You do get a $10 credit, though, which can be used to purchase a $20 drink on the roof top. Stop gaming your customers.
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Excellent
8.8+Ideal location. Small but well appointed room.-Had a great deal so excellent value; likely not great value for money at regular rates, but in that location, would be hard find better options.
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Reviews
Overall
8.3 Excellent
Based on 3,035 reviews
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All Reviews 8.3
-
Couples 8.5
-
Families 8.1
-
Business 8.0
-
Solo 8.3
9.8
8.2
6.7
6.5
6.1
5.8
9.7
8.2
7.0
6.1
5.8
5.3
9.9
8.1
6.7
6.3
5.9
4.8
9.9
8.1
6.0
5.9
5.6
4.9
9.7
8.1
6.7
6.6
6.2
5.8
data provided by TrustYou
"Friendly service"
"Spacious rooms"
Recent Reviews
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Excellent
10.0+The concierge gave wonderful recommendations before and during our trip!
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Excellent
10.0+Great location, friendly staff and the luxury linens on bed made it extra comfortable-I don't have a bad thing to say
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Excellent
10.0+Everything-Restaurant service and housekeeping seem more lax and work without urgency or purpose... Unmotivated!
$324+
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Reviews
Overall
8.8 Excellent
Based on 2,800 reviews
-
All Reviews 8.8
-
Couples 8.8
-
Families 8.8
-
Business 8.2
-
Solo 8.7
9.7
9.3
9.0
8.9
6.3
6.3
9.6
9.5
9.3
8.9
6.4
6.3
9.6
9.4
9.0
8.9
6.5
5.4
9.7
8.7
6.1
4.9
9.7
8.7
6.1
5.2
4.9
data provided by TrustYou
"Professional service"
"Comfortable beds"
"Friendly service"
$406+
Details
Map
Reviews
Overall
9.1 Excellent
Based on 2,457 reviews
-
All Reviews 9.1
-
Couples 9.2
-
Families 9.1
-
Business 9.2
-
Solo 9.0
9.8
9.1
8.8
8.6
8.1
6.4
9.9
8.9
8.8
8.2
8.1
6.4
9.8
9.2
8.5
8.2
8.0
6.3
9.6
9.2
8.7
8.0
6.1
4.4
9.6
9.3
8.8
8.1
7.7
6.2
data provided by TrustYou
"Friendly atmosphere"
"Beautiful architecture"
"Stylish hotel"
$298+
Details
Map
Reviews
Overall
8.3 Excellent
Based on 1,962 reviews
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All Reviews 8.3
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Couples 8.3
-
Families 8.0
-
Business 8.2
-
Solo 8.4
9.9
8.4
7.7
7.6
6.6
6.6
9.9
8.6
6.7
6.3
5.8
9.8
8.8
8.2
7.9
6.3
6.3
9.9
8.1
7.9
7.6
6.4
6.1
9.8
8.1
7.8
7.7
6.8
6.6
data provided by TrustYou
"Clean rooms"
"Comfortable beds"
"Friendly service"
Recent Reviews
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Excellent
9.7+The team at WestHouse went out of their way to take care of the two of us. Small requests, such as for a flat iron or extra luggage stand were met almost immediately.-Even with the air conditioning on, it was still a tiny bit warm in the room (we like very cool rooms). The hotel was great and provided a fan, though, which helped.
-
Good
7.7+Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal.-I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
$270+
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Reviews
Overall
9.2 Excellent
Based on 9,068 reviews
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All Reviews 9.2
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Couples 9.1
-
Families 9.0
-
Business 9.1
-
Solo 9.1
9.7
9.6
9.3
9.2
9.1
6.6
9.6
9.6
9.4
9.4
9.2
6.2
9.8
9.7
9.3
9.3
9.3
6.3
9.8
9.7
9.4
9.2
8.9
7.0
9.6
9.6
9.1
9.0
8.7
6.2
data provided by TrustYou
"Beautiful architecture"
"Modern Hotel"
"Stylish hotel"
Recent Reviews
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Excellent
10.0+Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff-If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
-
Excellent
9.4+definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again.-since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
$392+
Details
Map
Reviews
Overall
8.2 Excellent
Based on 1,807 reviews
-
All Reviews 8.2
-
Couples 7.7
-
Families 8.1
-
Business 8.6
-
Solo 7.8
9.7
7.8
6.3
6.1
6.0
6.3
9.7
7.5
6.1
5.9
5.4
5.2
9.5
7.3
6.2
5.5
5.5
5.0
9.7
8.1
5.6
2.9
9.6
7.6
6.2
5.8
5.2
4.7
data provided by TrustYou
"Great view"
"Near city centre"
Top positive review
Top critical review
Excellent 10.0
Nothing but that we had to leave
Okay 5.3
Convenient location for the stay Relativelly small room compered to the price, previous Jumairah experience in SAE and generally number of stars of the hotel
Recent Reviews
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Good
7.7+The size of the suite was great. Plenty of closets. Clean bathroom, very functional. Furniture and fixtures were in top condition.-No music capability in the suite unless you brought your own.
-
Good
7.7+Awesome location. Right at Central Park, with a great view.
-
Good
7.7+Staff were professional and friendly. Room was perfect size,very clean and tidy. Location was perfect.Had 5th ave two blocks away,central park on your door step.Couldn't ask for a better location.The hotel was walking distance to every tourist attraction. The tour bus stop was around the corner too.-The room didn't have a coffee/tea maker.Would happily have brought one from the hotel but prices were stupidly high,along with the price of breakfast and dinner. This didn't put us off as starbucks was one block away and was able to walk to all restaurants,plenty of choices.But menu did look good.
$490+
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Reviews
Overall
9.2 Excellent
Based on 1,012 reviews
-
All Reviews 9.2
-
Couples 9.3
-
Families 9.3
-
Business 9.3
-
Solo 9.0
9.9
9.5
9.4
8.8
8.2
6.6
9.8
9.4
9.3
6.7
9.9
9.4
8.3
6.5
5.7
9.4
9.9
9.4
7.1
data provided by TrustYou
"Professional service"
"Friendly service"
"Friendly atmosphere"
Top positive review
Top critical review
Excellent 9.1
Luxurious hotel with superb location! The staff are caring, friendly & very helpful with restaurant recommendations or any other needs! The superior rooms are on the smaller side as compared to other luxury hotels in the same price range
Okay 5.4
wonderful staff and excellent service, good room service recipes, amazing manager at check in, absolutely incredible and wonderfully welcoming customer service room was incredibly dated and due for a remodel years ago, minimal in furniture, old and worn mattress , sheets incredibly thin with very used and uncomfortable bedding, carpet is dusty from years and years of use, furniture was so old, minimal, totally uncomfortable, bathroom lighting incredibly poor, light fixtures giving off minimal light, lack of art or general in room FF&E comfort expected at a 5 star property
Recent Reviews
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Excellent
10.0+Warm and friendly atmosphere
-
Excellent
9.4+Location, staff, security and quiet elegance. Beds were also extremely comfortable. Cleanliness of rooms was noticeably good. Hotel is very quiet at night. You will get a good night's sleep.-They need an easy coffee shop with coffee and breakfast breads/toast available on the go at a reasonable price. Coffee service in lobby should remain open longer.
-
Excellent
9.0+I love Indian food and since the Pierre is a member of the Taj Group, they have several traditional Indian cuisine items on the menu, even for breakfast. Plus, their Indian food is delicious!
$597+
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Reviews
Overall
9.0 Excellent
Based on 899 reviews
-
All Reviews 9.0
-
Couples 8.7
-
Families 8.7
-
Business 8.1
-
Solo 8.3
9.5
9.5
9.5
9.3
9.1
9.0
9.4
9.2
9.1
7.9
7.6
3.5
9.3
8.4
7.1
7.0
4.4
3.4
9.1
7.0
8.7
data provided by TrustYou
"Professional service"
"Wonderful sightseeing"
"Friendly service"
Recent Reviews
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Good
7.4-Gorgeous hotel, but the staff was rude on multiple occasions. I am used to being treated like royalty when I spend this much on a room.
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Excellent
9.4+Great employees with lovely attitudes
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Good
7.7+Location, housekeeping services, large room. Gym is spacious and it offers certain fitness activities to the guests, such as Pilates and Yoga.-The blinds didn't close totally and allow some lighting into the room. Next day it was fixed with Velcro straps. The front desk assured me that I had a view to 5th Ave and it wasn't true. I saw the back of other buildings towards W 55 St. The gym is spacious but the machines are outdated and only for a certain group of muscles.
$764+
Details
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Reviews
Overall
9.2 Excellent
Based on 629 reviews
-
All Reviews 9.2
-
Couples 9.0
-
Families 9.2
-
Business
-
Solo 8.4
9.7
9.5
9.0
8.6
8.6
8.4
8.9
8.1
7.9
9.7
8.9
8.5
8.5
8.5
4.4
8.9
8.6
7.9
7.1
data provided by TrustYou
"Nice building"
"Great reception"
"Impressive bathroom"
Recent Reviews
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Excellent
10.0+This hotel was absolutely beautiful. Very spacious and luxurious. It has a great location and a spectacular pool. We loved our stay so much.
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Excellent
10.0+Pristine gym and pool, stylish service and friendly staff but not snobby. Great turn down service. Amazing bathroom and overall decor. Very clean and new. We went with our 4 year old. They where nice to us even though we had a little kid with us. We used to live on NYC but now are just visitors. So this hotel is perfect location. I will only stay here from now on in NYC.-No complaints
$973+
Details
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Reviews
Overall
9.0 Excellent
Based on 605 reviews
-
All Reviews 9.0
-
Couples 8.7
-
Families 9.1
-
Business
-
Solo 9.0
10.0
9.6
9.2
8.2
7.9
6.5
9.6
9.3
7.8
7.5
7.5
6.2
9.5
9.3
8.3
7.7
6.3
3.9
9.7
8.2
data provided by TrustYou
"Friendly atmosphere"
"Professional service"
"Great view"
Recent Reviews
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