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The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
The overall feel of the hotel was very unusual, I felt a bit like a genius going back to my secret speak-easy lair in the 80s in an alternate steam-punk universe. The feeling of the hotel is loudly industrial modern. The industrial modern feeling of the hotel left everything feeling cold and dark, making it hard to really ever feel "at home"
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
Ambience , location and aesthetic Slowest elevators in the goddam world. Really need to fix that.
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
Great room, location and a friendly staff Nothing really
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
Great location, bed was comfortable, TV was nice, clean for age of hotel, sheets and pillows were comfortable. Very Dated! Poor quality construction. bathroom WAY TOO SMALL. Bedroom HOT, Living Room FREEZING! Asked to fix 3 day in a row...finally changed rooms.I could NOT HAVE BEEN FIRST? Old towels, cracked toilet, dated fixtures. $70 half bottle wine?
In addition to the beautiful suite and comfortable bed the hotel staff makes the guest feel welcome and at home. I highly recommend this hotel if you want luxury, a feeling of warmth and friendliness, and safety.
My wife and I were in town for an awards ceremony and wanted to have a special first class stay near Central Park. The hotel was so nice and the staff were friendly and very accommodating. They even provided us with a limo ride to our event with just a quick call to the front desk. Everything was first rate and the room, view, and decor was very upscale adding to the New York experience. The location was within walking distance to all the best shops, dining, and attractions so that we did not need a cab while we were there. The best part was a view of central park and the room was very quiet with no typical street noise or horns blowing during the night.
A well thought out room layout (jr suite) and everything clean and working. Very friendly employees. An effortless hotel experience where you can tell they are sweating the details. it's not a great room lobby hotel and the views aren't city vistas. But if you value functional comfort Trump Int'l is the best value at the higher end of NYC hotels.
Great location. There were lost of restaurants within walking distance. The subway is one block away. It is a beautiful building. It was NYC-hotel to an extent - small elevators, fairly small room but not too small.
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
high quality establishment with attractive look and feel in excellent location
location small lobby-no lounge
Our room was very clean and a very nice size. Big construction project going on next door -very noisy at 7 am. Also, mattresses are tired and saggy.
Very clean room in a relatively quiet part of the city. Shower flooded the bathroom upon showering. Not a big deal, but had to clean up the bathroom after a shower.
Recently renovated and beautifully done. Every detail was very carefully thought out and the crown molding in the room and hall are gorgeously done! A lovely place to stay.
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
I've stayed at the Lucerne multiple times, and it is consistently a great hotel on the upper West Side. Rooms are comfortable, staff great, and overall just a very nice experience
Our stall shower was missing the sliding door. The bathroom got soaked during every shower
I didn't sleep well- the bed was as hard as a rock. Good location
The Empire charges mini bar rates for Keurig coffee in room. The bathroom was very, very small which made it difficult to use comfortably, and we are very small people.
Proximity to Lincoln Center Dreary, small room Charge for wifi Bathroom so small that one had to close the door to reach the toilet paper and there was no surface on which to put a dopp kit
The room and lobby were beautifully decorated and the hotel was in a great location right in the middle of manhattan. The staff was very professional and extremely helpful. The room was agonizingly small for the amount of money we paid for it. When we checked in the lady behind the desk said she was "upgrading" us, and we barely had enough room to walk around the bed. I shudder to think of how small our room was before the "upgrade".
The Empire Hotel was much, much nicer than I expected, considering that it is one of the more affordable options in Manhattan. The lobby was very stylish and featured a nice bar where people were meeting for drinks and snacks etc. The room was very small, but that is typical in big cities, and it was really nicely done, with a lovely bed, lots of towels and toiletries, etc. It felt very comfortable. The location is amazing: Lincoln Center is literally across the street, the subway is half a block away, and you can easily walk to dozens of attractions and the park. This will be my go to hotel from now on in NYC. The movies were a bit expensive to rent ($19!) but the internet was strong and cheap, so it didn't matter. I could hear the folks in the next room, but they were having an argument (whoops) and otherwise I couldn't hear anyone. NYC is noisy, so there's always going to be some noise. I really don't even consider these complaints, to be honest.
Excellent location. Awesome rate. Was in town for a training workshop but decided to come a couple days early with my boyfriend and found a great rate for weekday in January. Close to subway. Only problem I had was that it can be quite noisy. It is located between Broadway where it crosses an avenue, so even at night there is a lot of traffic. Our room faced Lincoln Center, which seems quiet at night, but it was also the side of the hotel which has service entrances so a lot of trash trucks and deliveries coming in on that side. I'm a light sleeper anyway so I always bring earplugs and that worked perfectly.
Room very very small for paying that price. My window view was of another building like 3 inches apart. Sink wouldn't drain, remote control wouldn't work. Otherwise, the staff was nice and the bed was comfortable.
Friendly, helpful staff from the front door men onward... The Concierge , he is always a pleasure to deal with. House keeping are quick and helpful, should you require more of anything. Starbucks on the corner... Good to go!
The rooftop deck had great views and location was good They charge you for everything and it's super overpriced. The pool was a disappointment it's as big as a pickup truck
Location Too old and the room was too small worthless
The value of the rates given the the area is great and it is centrally located in mid-town. The staff is very friendly and helpful. My room was noisy in the morning but quiet most of the other times.
The price, the location Old room and furniture, old bathroom
Great location on upper West Side; easy access to subway, Central Park. Staff is helpful, room is clean and nicely appointed.
Great location in great uws neighborhood Good value Parking No valet
Room was available for early check in. The bed and bedding were really good quality and comfortable. Fridge even had ice in the freezer. Across the street from Fairway; great for provisioning the room. There were no bedbugs!!!!! Taxes are very high in NYC hotels, so while the rate looked very attractive on Booking.com, customers should be aware that our three night stay cost over $100 more than the booking.com rate because of taxes. Was okay with us because we were happy with room, location, etc. but NYC is expensive.
Kichenette facility; cleanliness poor mattress on fold-out bed; did not fix the heating element during our stay
location of hotel. Comfort of room. Nothing
I was rather surprised that the price quoted did not include taxes. Coming from Europe it came as a nasty surprise at the end.
Location and layout of the suite (separate bathroom so no one had to go through the bedroom). Lovely, responsive maid.
localization, cleaning and confortable room and the little kitchen when I arrived I had a small problem with the book. But I think the problem is the booking.com, not the hotel. And after some trouble they solved the problem.
Very friendly and helpful staff. I had a non smoking room, but I could smell cigarette smoke in the morning, presumably through the air conditioning system. Ugh! Disgusting.
Good location for visiting the American Museum of Natural History and the Metropolitan Opera House. The shower doesn't have much water although water comes lot from the tap for bathtub.
Location was great!!! It's next to a market and a block and a half from 1,2,3 metro stop. Nicely maintained. Excellent stay!
The hotel was nice, but it is really the location that sells the place. Can't beat it. A block from Central Park, across from the Museum of Natural History. Bathrooms were a bit dated, and the plumbing seemed temperamental, but it was more than adequate.
The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side. Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.
From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well. I didn't like leaving to go home!
I loved the location.
Love the location, staff helpful & friendly. Windows did not close properly, drafty & noisy.
The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food. Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.
I love the Excelsior, the staff, the location, the cleanliness, just so easy, so accommodating. Always the desk personnel are lovely, the last day, the 29th, the desk man was a bit condescending. I've never had that experience before, but upon asking him about leaving my bags after check-out, asking about a taxi to the airport, he almost dismissed me, as if I were an annoyance. Unfortunate, but true. The desk man when I arrived on the 2nd, was lovely, very patient, very accommodating. I've stayed here before, never had that experience, so it must've been a bad day for him.
The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.
Drained very slowly
Great service and close to many destinations
Great location, pretty, away from the hustle and bustle of Times Square/Midtown Not a business hotel. Need to pay for WIFI. No room service. No coffee machine. Only coffee available is at the breakfast room and they charge you $2.50 just to get a cup in the morning. Not the expense but the nuisance and inconvenience. No shops on site. Just vending machine. They try to pretend to be upscale here but nothing about it is upscale - from the property to amenities to service. Hugely disappointing.
This is a great, convenient hotel on the Upper West Side of Manhattan. Just a few steps from Fairway Market and Citarella and short blocks to the subway. If you have family nearby as we do, it is a perfect place to stay. We had a suite with a tiny kitchen area- microwave, refrigerator, and a small electric kettle. Staff was friendly and helpful. Try Maison Kayser across the street for breakfast or brunch. Very comfortable king bed. although very strange huge king pillows. Tiny bathroom, has everything you need, but no room.
comfortable beds large TV very clean great location nice sitting room quiet hotel Small bathroom, no shelf for toiletries , not enough room in the kitchen easy meal prep
The stay was excellent and the staff was always very helpful and attentive to my friends and my needs. The location was very good and there is a 24hr market just around the corner. I didn't like that I had to leave aside from that my stay was exquisite I highly recommend this hotel
Location Price Cleanliness
Flight was delayed a full day, so we headed over to the hotel and was pleasantly surprised at the how much we got for our money's worth! The staff was extremely accommodating as well.
Great location near Central Park Professional and friendly staff Close to transportation Good coffee and hot chocolate Extremely small rooms, small bathrooms Bed size - standard No free coffee
It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs! Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.
Location is perfect, hotel is beautiful, clean and comfortable. Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.
three windows in my room. Three urns of cold drinks in the lobby every afternoon. only one small elevator working for the entire week
Very good location. Just a block away from subway and lots of little shops to get something to eat or do a little shopping. Very clean room, well furnished and very clean. Bathroom was huge! I asked for a car service and got a driver that drove way too fast and just wasn't very professional. Not the hotels fault but it was scary.
Clean, nicely designed rooms; comfortable and cozy Construction work in rooms opposite - woken up by loud drilling and hammering at 9am for two of my three night stay. I think I should have been alerted to this fact before I registered.
Room smelled like dirty socks and urine. The heat was about 80 degrees inthe room and we could not get window open for relief Carpet was filthy and all night there were strange shouts or screams with doors slamming. We were glad to get out of this really tacky dirty hotel . Never go there if you want peace and cleanliness. Same as above
Cocktail bar and happy hour. Beautiful decor. Well-furnished rooms. Extremely friendly and personal staff. Had to pay for breakfast. Rooms could have had better lighting (i.e. table lamps).
Very friendly staff- they'll help bring your bags up/down the stairs. Was impressed with the service. Rooms are very clean, beds are very comfortable, bathroom was new but small. The carpeting was a bit warn but that was it. Fresh, clean paint on the walls. Overall, I was very impressed with the cleanliness, service and price point for this hotel. Also, the location is great and the theme was very interesting, having visited Marrakech, Morocco only weeks prior. Kudos! Will definitely stay again if I plan on making another quick one-night trip to NYC!
Great location - near Columbia University Dingy, no elevators, dim lighting, narrow corridors.
it's very convinent because it is near the subway. room is quite clean
Convenient for subway. Attractive decor. Helpful staff Room very small with inadequate storage and lighting. No elevator and a very narrow dark stairway.
All the staff was very friendly and helpfull.
This hotel said it had a refit, It was very dark and rooms were shabby, The plus side was the staff were fantastic. Also it's quite a long way out, On the ourskirts of Harlem.
Nothing! The worst hotel in my life ever. They should change the category to one star. The hotel is old, dirty, noisy and the staff are not interested in help you. The guests were are strange, like drug addicts. I saw policemens going there loooking for people. You can watch porn movies in tv, like a motel. Don't go there. It's better pay more and stay in midtown area.
Extraordinarily noisy and very bare bones. The hot water in the bathroom took very long to heat up and proved unreliable. To reach the hotel, one must climb a steep and narrow stairway, only wide enough for one person. Only in NYC could this possibly be considered a two-star hotel.
It's location, very convenient. The bar, unprofessional staff, no atmosphere. Expensive.
It is well located close to Central park and the Timesquare subway route. The staff were also very nice and freindly. It's hotel prices for hostel accommdoation! The rooms were small and the ehating didnt work very well. It was often either too hot or too cold. The radiator in our room would wake us up at 6am without fail every morning by making loud ratteling noises.
Good location and for New York,it is a good size room. Right across street for the Subway and 3 blocks from Central Park. The beds are so hard and linens are very old. Towels are tiny and old. Our room was not cleaned even after I told them we were leaving and would l ike room serviced.
We came to bike the Five Boro and the hotel staff was very accommodating - the hotel is also well situated close to the west side bike path.
The front desk guys were exceptional. Truly cared to make sure I was a happy customer. It will be my permanent go to on the west side from here on out! No hotel at these great prices can be perfect so there is no point in complaining when everything else was spot on!
My only critique was that the bed was a tad uncomfortable for me, but both my mom and aunt were quite comfortable. The room was small and cozy, but it has everything a visitor needs. The staff was wonderful and kind. The location is excellent - right next to a subway stop that makes it easy to see NYC in minutes. Also blocks from Central Park. Neighborhood is safe and clean. Next to a drug store, n case you forgot something. Loved it and would stay there again.
The room was exactly what we'd reserved. It was small but clean and quiet. The hotel staff was very nice. The location is excellent. Plenty of shops and restaurants nearby and the subway right outside the door.
This is a great location in the upper west side. Lots of little places for coffee or food. Several drug stores, diners, etc all within a block. Located across street from red line (1/2/3 train) so very convenient to rest of city. Nice neighborhood. I made a mistake & requested 2 "superior double rooms", which could not accommodate a rollaway bed. Wasn't a huge deal, I had a sleeping bag for my (10 year old) son, and we weren't in the room much anyway. The other room had room for the pack & play for an infant, so it all worked out - just realize that a double room is for a double bed, desk, & not much else in most cases. But for 2 nights in NYC, for 2 rooms on short notice, a great price (140/rm/night). Heat in room couldn't be turned off - we ended up running the AC to offset the heating.
subway station right in front hotel, all types of stores nearby. expensive parking, cheap window ac unit with very poor sound insulation. few outlets in the room. very old hotel badly needing a facelift. but what do you expect in NYC for $300?
Nice place to stay for the Thanksgiving parade. Short walk to the subway on 96 street and central park. Would stay here again! Father and two sons. Had to pay $7 for internet connection.
- location - inexpensive - big rooms for Manhattan - wifi basically never worked - halls smelled like smoke - door to room was not secure - window wouldn't stay closed
Close to where i needed to do business Good area, easy parking , food everywhere Old TV uncomfortable bed dark room no curtains just blinds i could not regulate bathroom temperature it was either too hot or too cold
Staff was very friendly I was on the tenth floor and there was a lot of elevator traffic. Entire hotel had only two, very small elevators that were operational. Two were out of service. At times it would take 20-30 min to get in and out.
Location Hotel was overbooked. I was almost not able to check in
The price and convenience The rooms were outdated
Good Location and the check-in process was easy. There are a lot of things that did not meet my expecations. First being that there was no parking, in which, I already exprected. Online they adverise that the hotel was newly renovated...lies. When I go to my room it was in less than satisfactory condintion. When I asked about it the attendant was rude and said it was because it's with a third party vendor and I didn't ask for a premium room. How was I to know the difference if it was advertise the hotel was newly renovated. Then the attendant who claimed he was acting mangager wouldn't even give me another room that I would have been more comfatable in. I was very disgusted and disappointed.
Location Reception was not as helpful as I would have hoped. Sent me to my room without explaining the maze I would find, which caused me to have to return downstairs to obtain guidance from the concierge. The furniture is in dire need of change. It's noticeably old, scratched, and in bad shape. The rooms need to be better cleaned. They are excessively dusty. The wallpaper is falling off the walls. The air conditioner did not have a cover over the vent, thus dust accompanied the cold air. The windows did not have curtains. Instead there were old blinds through which the sun entered the room at 6 a.m., giving me no other choice but to get up at that time, despite the time that I went to sleep. In all honesty, if I had to do it again, I would not stay there.
I hate manhatten. i guess that is the value for money you get in the city. just a good location and friendly and nice staff. dump... a small room in the size of my kitchen if not less, had to wait 20 minutes for elevators, not the best smells ever...
Cleanliness of the room Slow wifi connection
The only thing I liked was the fitness center that I didn't know they had. The front desk lady Mirian is extremely rude and racist. The hotel is in bad condition. The rooms smell of cigarettes/ mold. The water takes 15 minutes to get hot. The phone doesn't work throughout and it really is just a pathetic place to stay. Cheap can be expensive
The location cannot be beat. Just two subway stops on the 2 or 3 train to Times Square. Plenty of great restaurants in an appealing neighborhood that has all the amenities. Hotel staff is very accommodating and pleasant. Some rooms have been renovated. Beds are very comfortable. Maid staff are efficient and responsive. The hotel has two elevator banks, but one of them has been in disrepair for many months. Unfortunately, the hotel needs both banks of elevators working to provide sufficient access to the rooms and lobby.
Very clean with nice decor and accommodations. The sound proofing was pretty awful though. I was able to sleep through the night, but I could hear everything that went on in the hallway and even the kids in the building next door. Bring ear plugs if you are light sleeper.
Convenience. Walk to central park, walk the opposite way a few feet to catch the subway, 24 hour diner and deli conveniently nearby. We will for sure stay here again. Beautiful location. The hallways are slim, rooms are small BUT...it's perfect for the couple that likes to get in and out, tour, with ease.
Location, Really clean, comfortable beds and linens. No late check out signs posted everywhere almost yelling at you.
Clean. Friendly/helpful staff. Great value Small room.
Small rooms but clean and located very close to the 1 subway train, Central Park, and natural history museum.
Location and cleanliness Nothing
Great location; good value, friendly staff, super clean room, the ability to request a certain type of room (eg, quiet, bed type, bed number) Housekeeping entered my room even though I had the "Do not Disturb" sign on the doorknob. Minor glitch.
Hotel is pretty much the cheapest in town. Expect very small rooms - basically just the bed and a bit leg room. Bathrooms were impressive - renovated and clean and a flat screen TV - so just the basics....
It was VERY clean and staff was great
Comfortable bed, clean, fresh paint. Great value. But indeed the smallest room I have ever been in. As a single, was no problem.
The place was ok, and reasonable. We exchanges all comfort for the low price so it was not any thing new. The place was very clean and well furnished and a bit spacious for such a small room. The only problem was the the lobby people told us to go to this specific parking garage and the garage or the lobby duse totally scamed us saying that the discount voucher wa's not rezconized at the garage and the customer support people for the hotel blamed us for going to to wrong place. We ended up paying a lot for a over night parking than anywhere else.
Location and staff were great Too busy for such a small space, no closet, breakfast was horrible.
Near central park Did not provide drinking water during breakfast, the lobby bathroom smelled like urine. Had to get room key programmed twice. Did not get clear cable reception on tv. Wifi too slow, resorted to own cellphone data.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The location and cleanliness of the hotel was exceptional. The assigned room was very small; it was also dark, due to the low level (2nd floor) and the closeness of the adjacent building. Nevertheless, the room was clean and the bed was very comfortable.
Hotel has been recently renovated, so the rooms and bathrooms are clean, fresh, and new. The room was a good size and the bed comfortable. Great location if you need to be on the upper west side. Very close to Central Park. Bathroom was VERY small and uncomfortable. Only one elevator for the entire hotel, so a long wait or take the stairs.
The character The elevator and small rooms
The location Room cleaning was not thorough, the same used washcloth from the previious occupants hung on the bath curtain rod for our two room cleanings.
location rooms were ridiculously small even for NY
GREAT location. 3rd floor has no view. Only walls.