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The design of the hotel and the location The service was extremely poor. The concierge was not very helpful. The rooms would not be cleaned unless requested and after several complaints. The coffee was brought cold. Walked into our room bathroom at 5pm to find the housekeeping bucket and mops in the middle of the bathroom. The bellman placed our shopping bags in a wrong room without so much as an apology.
I loved the decor, how clean everything was, the light, that you can open the window, the comfort, coziness, basically everything! The lotion and amenities provided were cute and high-quality. Really enjoyed my stay here - perfect. Great location near W 4th subway stop with so many trains, walkable, just off Washington Sq Pk. Overall so comfortable, clean and bright!
Comfort of room. View. Restaurant. Location.
Wonderful location (but Lower East Side, not central). Bice bar and public spaces. Beware the tiny, tiny rooms!
Bar Rooms ,menu
Location, appearance, friendliness of staff, and the rooftop. The fitness center was adequate and even if it wasn't, the view from there was amazing! There was great food at the hotel and all around the neighbourhood, try Wolf Nights and Tiny's Giant Sandwich Shop. We spotted a few TV and sports stars in the lobby, that was interesting...they are much uglier in person. I felt like I spent a lot of time waiting for the elevator and the complimentary coffee seemed to be a chore for the staff to deal with. Also, there was an incident when my girlfriend needed assistance with something and the concierge was skeptical that she was a guest and was very rude. Everyone else was great!
The staff, food, vibe, smell, and the help Valet parking
the staff was great at suggesting places to go and places to dine. The room was clean and contemporary in style not a lot of space to put luggage, if you want to live out of it. Its best to just unpack and use the closet space
I was treated very well by hotel staff. There was a room upgrade available and it was given to me without asking. It's a short walk away from SoHo shops and the subway is across the street. I did not enjoy the on site restaurant (Shang Restaurant). It's was empty for the most part of the weekend and the service was a bit poor...which is odd because there were no customers.
very pleasant staff- helpful with directions,charge my phone etc
Not at all, Room 705 was noisy. Poor service was provided.
The hotel staff did a great job at catering to our every need. They were prompt and never seemed annoyed with our many specific requests. The room was clean, comfortable, and the rain shower was amazing. I have nothing but good things to say about my stay. I would recommend the Thompson LES to anyone traveling to New York. No complaints. Perhaps the area wouldn't be ideal for people visiting NYC for the first time, as it's a more local/less touristy area. Having said that, it is only a $10 cab ride away from Time Square, or a short trip on the subway to anywhere in Manhattan.
Good location and interesting room design plus cool shower & free NY Times. Lack of replacement shampoo each day; noise Sat night on 7th floor.
Stunning penthouse. Recommended for absolutely amazing views and parties. At times, tough to get ice up to the room as there are two elevators to the area - sometimes one could not hear the knocking. Solution, Keep the doors open so that they can walk in without difficulty.
The hotel has a modern, slightly industrial feel with cement ceilings and exposed beams, which I liked. The bathroom is similar to recently updated Hyatts but the living/sleeping space is much more trendy. I liked the floor to ceiling windows and the light fixtures. Our king suite has a great little sitting area, too. The most important thing was that the location cannot be beat. We didn't take a taxi once! There are lots of great bars, restaurants and clubs in the area but the subway stop nearby makes everything easy. The walls don't seem very well insulated. We were woken up at 3:30am by our rowdy neighbors opening and shutting their door and talking.
Location. Design. Chic. Friendly c One loud night, Halloween weekend.
Staff were friendly and the room was large and comortable. Couldn't fault it.
From the decor of the hotel, to the hot staff, to the art deco rooms, it was a great stay. I will definitely make this my new nyc hotel.
Very friendly and very helpful, especially accomodating our 1 year old.
Archicturally lovely Staff was non-existent and rude when available. Details were neglected. Overcharged for items not received and didn't even bother discussing it with the obviously dis-interested staff. Real shame such a beautiful space has no soul.
Very modern and trendy hotel with perfect location for Soho etc. very well thought details. For the price, some kind of breakfast should be included. Even if only coffee and croissants..
Staff was helpful and attentive. Rooms were clean, light was good and so was having the outlets for devices. Great service of offering the small items one needs or my have forgotten like toothpaste and deodorant. Making this service known. Thanks Better food selection.
Location was great with a lot of varied night-life options. Terrace bar and pool is something to check out for sure. A/C worked well but was very loud especially with something loose inside that made a clunking noise constantly while the A/C ran. I called down after the first night to see if could be addressed. Engineering was sent while we were out but the problem wasn't fixed. We got in too late to deal with the second so had to try prob a chair against it to dampen the noise :(
Great look, great location. Clean, modern rooms. Perfect for me Last night of my stay, my floor (9th) turned very noisy. Not just in rooms but up and down the hall. Younger crowd yelling to each other, etc. Felt like I was trying to sleep in the middle of a frat party! This was between 1-2am and went on for quite some time. It would have hoped someone would ask them quiet down on room levels.
I loved the lobby and welcoming portion of the hotel I also enjoyed the view of east village from my hotel room on the 10th floor.
I was handed a nice glass of wine upon arrival, then my room was upgraded. The staff was very nice, helpful and accommodating. My room was on a high floor and exceptionally quiet for a NYC hotel.
For NYC room was large enough and well decorated and maintained. Very nice and accomodating staff. Love the location. Would stay there again. Would like to know about discounts and specials as I have family in the earea and will use the hotel w some frequency.
good locatiom, generally nice nwer place. nice shower very tiny room!
The staff, was very nice and service oriented. The room was quite small for two people with luggage.
The hotel was very interesting architecturally and made it enjoyable to visit. The staff was very attentive for the most part, especially the door / bell staff. The hotel bar wasn't very well stocked, and it was difficult at times to get service because there was only one "front desk" person on duty. When they were taking care of other guests, you didn't have good access to them. Electrical outlets in the guest room need to be more accessible.
Staff was very nice. Room service was prompt. Phone didn't work. Cable didn't have all channels. One girl says can't do late checkout while another says no problem?
The room was very small and was not ready for check in when we got there. We were told we would be called on our cell shortly after we got there to inform us the room was ready and we were never called. We were then charged a fee for checking out an hour after check out and was never told a fee was going to be assessed. I found out when I check my credit card statement later that day.
this is a wonderful little boutique hotel. service is friendly yet sophisticated. housekeeping is excellent. Location is perfect if you need to be near NYU. we've booked another stay.
Accomodating staff, welcome beverages, clean lines and fresh modern design. Great TV in room, comfortable bedding, exceptional bath. Our room was a bit small, but overall the hotel feels like a European boutique hotel. Great Location in lower Manhattan The rooms are a bit small.
All in all the hotel was ok, but the staff was so extremely obnoxious that I would never in a million years consider staying there again.
Location, location, location ~ hard to find hotels in this part of the City and we prefer it to the more touristy areas. There is a plethora of great restaurants, easy walks to the Hudson River Parkway, the High Line, the Whitney, and very convenient subway stations. Comfortable King bed and decent sized bathroom Able to control room temperature Clean Liked having the Keurig coffee in the room We had no complaints, other than how expense all hotels are in NYC. Our cost was about $333 per night. Don't get too excited about the free continental breakfast.
The location is excellent. Perfect for wandering around Soho and Greenwich Village. Leaving bags when arriving before check-in time was fine, but retrieving them later was very difficult -- staff member in charge of luggage could not be located and we waited a long time in the lobby for the clerk to decide to get another person to retrieve our bags.
Our room was very comfortable and clean. We felt the breakfast was average but did not like having to use plastic cutlery & dishes - a toaster for the bagels would have been good.
Great location. Staff were very friendly and helpful. Good shower. Lots of nice bars and restaurants very close by. Nice decor. Breakfast was better than we expected from reviews and not crowded.
It is close to SoHo and my son's office Small rooms and bathrooms
Great Greenwich Village location. Nice to have breakfast included. A very European crowd staying there.
The Staff was extremely helpful and kind, letting me check in a little early and gave me a 1 hour later check out the next day too. The bed was crazy firm. Like ... maybe good for your back but sort of shocking. (full bed)
This was our second stay at Hotel East Houston and we still liked it. The rooms are quite small but big enough to not feel claustrophobic. There's a glass wall between the bathroom and the room, so you'll need to be pretty comfortable with your traveling partner. I liked the fact that our room had an Air conditioning/heat system we could control on our own. The hotel is not super convenient to any major Subway lines. Houston Street is often busy so you'll likely hear some street noise in your room. But hey, that's NYC for you.
This hotel was in a great location close to everything- subway, restaurants and bars. The room itself was nice and clean, it seems like it was recently updated. Like most hotels in NYC, it's small. It also doesn't have a bar or restaurant on site, but with so many near it you don't need to worry.
Epic rooftop view of the city! Super friendly staff.
nice folks, good location, good free coffee very uncomfortable bed, low grade cheap bed linens, old carpet floor, bad lighting in room.
Rooftop view was amazing. Staff were great. Beds are extremely uncomfortable. If you need to iron clothes good luck. Room was not like the picture extremely small.
The staff was so nice and the room was clean & comfortable. A great deal in a fun neighborhood. They even held onto my luggage after check out so I could run around the city before heading to the airport. The rooms are all situated by the elevator which can get a little noisy but not too bad.
Wonderful small hotel right in the heart of the Lower East Side of NYC. You step out the hotel door and you are in the real NYC. Less than a block away from a subway station. Beautiful 7th floor patio that you can see views of the Empire State Building, Freedom Tower and the Chrysler Building. Every type of restaurant you can think of within walking distance. A Whole Foods a block away. The mattresses in the rooms could be a little better quality. Not terrible but could be better.
I needed a hotel close to a conference I was attending and found a deal here online. this turned out to be a great choice. Affordable small room is well furnished perfect for one person or a couple who like to be close! I travel with a service dog, and the hotel staff treated us both extremely well. There was a ton of fun NYC activity to do in walking distance & subway is right across the street, so my business trip included the requisit level of evening debauchery. If you'd rather spend your time in the city out on the town than in your room, this perfectly fine hotel saves ya money you could spend in restaurants & at shows! pipes creak... really that's all i got. the building's old world charm I guess!
I've stayed here at least 5 times now, so finally felt compelled to review. The hotel is nothing truly fancy but it almost feels that way. Rooms are very small, but they're nice. If you're there for business or travel and not planning to stay inside you'll be fine. I've stayed in hotels for twice the price that feel to be the same scale. I keep returning bc they make it easy. The staff is super friendly and the location is literally steps from the subway. More then anything it's the price vs facilities that can't be beat. For the same $$ you'd be staying in generic corporate hotels that are uglier, less clean and grumpy. There's also coffee and tea served all day, which is nice. The elevator is slow and they no longer serve breakfast.
Friendly staff No lamps, bedside tables or shelves, or closet space
Great location. Modern & sleek design. Easy access to subways & taxis. Unprofessional staff. They were hanging out with hotel guests while on duty. Very small rooms. The bed barely fit lengthwise in the room. Couldn't even lay my bag down. Noise from street & hotel hallway, not great sound proofing in rooms.