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This is a lovely hotel, but it is a business hotel. Go to the one in Central Park if you are looking for a more romantic or family-oriented place to stay, but it is still a really nice place to stay. It's in battery park, away from the main buzz of nyc - lovely and quiet and the views of the Statue of Liberty are beautiful, but stay elsewhere if you want to be in the centre of things.
View - Memorable!
The location was outstanding with a view of the harbor and Statue of Liberty. The room was large and well laid out with an oversize bathroom. The staff at the concierge desk was outstanding and extremely courteous and helpful. Very elegant and pleasant stay.
Great View and location
Very luxurious comfortable hotel. They seem to be able to find the perfect mix of attention or privacy based on what you are looking for and if you seek out any help. Very classy hotel with a great staff.
Large and very clean room. The housekeeping service was really professional. The bathroom was comfortable, with a lot of space and really clean. The garage too expensive and without in and out privilege. I would suggest one of the several garage that you can find nearby the hotel, they are all more convinient. The hotel was perfect but the negative note was the charges for the wifi connection which is commonly for free in lower category hotels.
I lived in that neighborhood when I first moved to NY. The outdoor space that has the view of the Statue of Liberty has been closed. There is no view of the Harbor from any common area.
The friendliness and good education of the entire Staff. The setup of the room plus the commodities of th bath immense bathroom. The limitations of the breakfast offers plus the poor value for money
Bath + separate shower. Very friendly and professional service.
Nice and friendly staff TV did not work properly.
Bed's were comfortable and staff was super friendly. Bathroom was top notch. Getting a cab was super easy the staff were pro's at that. Nickle and dimed to death room from room service 4 drinks Cokes and Pepsi 2 of each were 30 plus dollars and they were the small bottles. I found pills in my room and my whute comforter had lots of dark lint.Food was standard at best. My room had no mini fridge. Windows were not sound proof. Really far from everything fun. Boat horns go off all times of the morning somtimes so loud it makes you look at your phone to see if its vibrating. Overall nice place could be the best if they fix these issues.
I had a beautiful,comfortable room with a breathtaking view overlooking the Statue Of Liberty and all the commerce on the river. It was a wonderful place home away from home for a great Big Apple week-end! N/A
Loved everything from staff to the fresh new high class bed sheets 55 dollars a day to park, moved 1 bottle of champagne in the fridge and was charged 20 dollars for it, due to the sensors on the bottles, called front desk and they removed it from the bill with no issue though.
Beautiful hotel. The room was clean, nice and had an amazing view of the Freedom tower! Well worth the money
Clean, beautiful view, attentive staff 20min cab ride to uptown
fast elevators, clean rooms, super quiet, great pool, big windows, nice/spacious lobby, subway entrance out front to ACE and R. Comfortable beds/pillows/linens
We had a good experience at the hotel. Staff was nice and rooms were very clean. Only minor negatives: Room service food, particularly breakfast, isn't really that good, which forced us to start going out for breakfast ( 3 out of 5 stars). However no worries because it's NYC so there is plenty of food around. Location isn't the greatest, but it's close enough ( 4 out of 5 starts). The 9/11 memorial is right across the street, which is convenient, but other than that, you'll generally be taxiing or ubering everywhere. My boyfriend forgot his keys and didn't realize until we were back in DC. The great news is that the housekeeper did turn in the keys, but the guy in the list and find area was being a dick, asking him the most ridiculous questions... We still haven't received the keys either. Hopefully they actually send them.
They easily accommodated all of my requests and the staff was delightful in all of their interactions. Beyond that, the hotels looks nice, has clean facilities and has a great location next to the One World Trade Center/Freedom Tower, as well as connections to a variety of subway lines. Very convenient.
Great view, clean rooms, very attentive bellhop and staff. An air conditioning unit that was never able to reach the desired temp and a rattle from the unit itself all night long.
The price dropped significantly, and I was refused a prove match refund through the company I booked with via kayak. I will never book through them again.
The rate was great for NY. Room was clean and the bellman are always helpful. The bathrooms in the lobby are disgusting. If you're having a drink down there you have to constantly go up to your room to use the restroom since the others are so dirty and smell like urine. The concierge was not helpful. When asking for recommendations to restaurants, he would only direct us to their restaurant in the 3rd floor. Also asked him about the Book of Mormon show, he called and tickets were over 325 ea. We had to talk to other a couple others in the hotel who gave us recommendations and we got tickets for a little over 130 ea. Seems lazy or completely unaware - probably shouldn't be the concierge.
Baggage check & location
Location was what we liked and felt vary safe at all times. The staff was friendly and the room was clean and comfortably. The parking was a great convenince but seamed pricey when you add it to the room cost. Maby price it per visit vs per night.
I had a PHENOMENAL front dresk staff Saturday when I got in! Super helpful!!
The room was quite clean and comfortable. I really enjoyed the water bottle refill station.
The location was very convenient to all of the Financial District. The attached restaurant provided good food and standard NY prices. The room was clean, quite (outside noise was minimal) and the staff very accommodating. Although the parking was discounted, it was about a block away. It was not clear where the parking facility was located and I circled the blocks a few times and wound up having to call the hotel to give me instructions on where to go.
Location and cleanliness of room
Location to shopping, tourist attractions, and public transportation lump between two matresses being placed together to form a larger bed
Very Clean, well maintained. Smallish rooms.
The staff was very polite.
The staff is very courteous and helpful. The premises are clean and well maintained. The location is awesome if you like to walk around and take in the sights. The Financial District is one of the few places I enjoy walking around as it isn't as densely populated at night. The room we had was right by a garbage disposal or ice machine so every so often we'd hear it go off. Very distracting and unpleasant. The room seemed smaller than it is because the ceilings are outrageously tall. The bathroom looks like the designer took a page out of the YMCA men's domicile for inspiration - cheap tile, crappy shower, meh. The windows haven't been washed in what I can only assume is eons so even if the view were breathtaking (it wasn't) you wouldn't be able to see it properly.
I thought the staff very responsive to my questions. I had a document printed out at short notice, and it was done efficiently and without complaint. What I most disliked was the set-up with the television. It is absolutely standard these days --even at a motel 6 -- to have a large number of cable tv stations available with at least some of the more common movie channels. There was none of that. Also, one would expect a large movies-on-demand set-up on the television and that too was missing. 2) my in-house phone did not work, and so to communicate with the front desk, I had to go down by elevator; 3) it was difficult to catch a cab in this part of wall street, and there was no way of doing so, according to the staff, except to walk 2 or 3 blocks and hope for the best. The hotel should have a better arrangement when it comes to cabs; 4) the bed was fine, but the only cover/comforter doubled as a bed-spread, which meant one had to sleep with the bed-spread, which I find off-putting -- potentially unclean.
It is a really good choice! Clean and new hotel, in the middle of wall street, it is really cheap compared to other much more options in new york. The price I paid was 20% less expensive than other hotel in town. Rooms are clean, nice and confortable. Self check in is strange but very efficient at the end!!!
Location was excellent but hotel was way too expensive
The location, included amenities, and service were all spot on. Will definitely return here. Only complaint was the hard bed. That said, it was well worth the trade off.
The location was great! Everything was at walking distance! The check out too early!
Location is the best thing about this hotel. Hotel was very clean. Rooms are too overcrowded. Can barely walk around my room. Very small rooms make me feel very clostophobic. Workers misinformed me about parking and had to pay full price for parking instead of getting discounted rate.
Convenient and clean. The rooms were a bit smaller than What I was use to.....but comfortable bed
I enjoyed the modern room style and the view of the city.
The location was prime. Especially if you're staying in the area for buisness. View was amazing. Staff was VERY friendly. Left some medication in my room after check out and they let me back into the room to grab it. The staff could work on giving better directions, but they were friendly and eager to help. Everything was clean and new. Also was nice cherry on top to be able to stay you've stayed at the tallest Holiday Inn in the world. Bar area was nice and bartender was friendly and offered us a free drink. Would certainly recommend this hotel if you're staying in the Financial District of Manhattan. The room was small. The king size bed took up about half the room, but we were only staying a night so we didn't mind. Also, the parking was a few blocks away, not well marked and a bit pricey (it is NYC after all). It was a bit of a hike to get to Central Park, Times Square etc. but the Statue of Liberty and 9/11 memorial/Freedom Tower are a short walk. No need for a cab or subway.
Bathroom design is too crampy, no place to put extra toiletries. there was no refrigerator in my room.
Very nice stay. Almost my dream hotel room. The vendor machine at 10th floor doesn't work.
The toilet did not work and the desk sent someone up from engineering within 10 minutes.
Staff was very friendly and helpful.
Location to major tourist attractions a huge plus! The 9/11 memorial and Statue of Liberty close by. Access to the subway is also walking distance. The room was small. The bathroom was even smaller. Could barely close the door once you step in. The elevator took forever to get to my floor. Over 10+ minutes. When the elevator doors finally opened, it's packed with people. I had to go down 13 flights of stairs with luggages! Not happy at all!
We arrived very early New York morning The hotel gave us a beautiful and very soon we got our room. Very nice hotel, our room too. Very comfortable, new and inviting. We were assisted by representatives of all that we had to receipt and received excellent service and answers to all our questions. We would be happy to stay at the hotel, even when we get next time.
the bathroom flooded every time i showered
Great Location. No.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Comfortable bed, nice breakfast. 10 minute wait for an elevator
The hotel staff overall was fantastic. The breakfast staff was absolutely outstanding, so pleasant, attentive and professional!! Kudos! N/a
Great location, near tons of subway stops. Away from the hustle and bustle of midtown.
Good value No
The bed is very comfortable, and the shower is excellent. Can't think of anything.
Location Bed sheets were not cleaned prior to my arrival, and I found out the next day that they do not clean sheets unless you ask. This is TOTALLY unacceptable for ANY hotel, much less one that you rate as 4 stars. Breakfast eggs and sausage were tasteless.
Awesome staff. Great having a full kitchen, saved a lot of money in NY. The charge to park/store my car for three nights/four days was about the same or less than one roundtrip Amtrak ticket from Boston (where I live). Very nit-picky here: the pillows were flat -- the feathery kind that flattens as soon as you put your head on it. Also, TV channels kind of stink if traveling with kids, no learning, just NICK, TOON, and ABC Family. BUT good tv, can plug in devices.
friendly and helpful staff no vent in the bathroom.
I loved this hotel. It was perfect! The staff was super accommodating and friendly. The room was clean and quiet. Good mix of couples, and families with older children. For the location and price, I could not have stayed a better place.
I liked the value of this hotel, as finding a decent hotel at an affordable rate is difficult in Manhattan. The room was small but efficiently laid out. On the 20th floor in the restaurant, one can get a great view of the 9/11 Memorial from atop. Breakfast is not included in stay, so beware as the breakfast buffet and a cup of tea came out to $24. Since New York is full of great restaurants and places to grab brunch, I always prefer to grab a tasty bite elsewhere.
The location, the amenities, the staff, and the rate ... everything about this hotel was spectacular. I suggest everyone at least take a look at the restaurant that overlooks the 9/11 memorial and the rooftop deck. The staff at 10pm and at 10am were bubbly and personable but most importantly, they were extremely helpful. I can't say enough nice things about this property. The only negative that I could possibly mention is the water pressure wasn't as strong as I like. Other than that, everything was wonderful.
Great view of the World Trade Center. Restaurant food was good. Breakfast options were limited and exactly the same everyday
that we had to leave
Overall, our stay was short but sweet- the view from the restaurant is amazing, which can only be beat by the sun terrace! Absolutely breathtaking
The convenient location next to 911 Memorial Museum and great view from rootop. Old and outdated, worn out pillows, sheets, and ammenitis.
Ice cold filtered water and plastic bottles to fill, free of charge, on every floor - a lovely amenity in NYC in July. Room was luxe and comfortable, affordable by NYC standards, but there are signs that maintenance is being deferred - poorly patched ceilings and window seals, sluggish drains, housekeeping giving the once-over instead of a real cleaning. This was our second stay, but it was nicer last year. I hope it will be back on the upswing again next year! Better housekeeping and maintenance required - it's far from filthy and broken-down, but as an experienced traveler, I can see signs that things are being given a lick and a promise instead of the required cleaning and maintenance. My son's white socks were BLACK on the soles from walking around the carpeted room.
clean well appointed room with great view and great price
Great price and good view from the 17th floor
Style and cleanliness of hotel good. Room is small, but not unreasonably so. Construction around the site made access less trhan ideal.
Location and value were superb! Nothing
Hotel was good but service not what was expected delay in releasing car from valet parking Bad customer service
subway closed price
Clean rooms, the staff was incredibly helpful and very friendly (gave us an upgrade, too!), great price, rooftop restaurant/bar had great views and a nice happy hour. There is a lot of construction near Ground Zero which can make it a little noisy during weekdays, but obviously that's not their fault and it really wasn't anything terrible. And over the weekend there was no noise at all.
The hotel was clean , the room was just the right size. The services provided are very good (free internet access, with yourown pc in your bedroom, or in the pc room, where you can print out your check-in on-line; free water provided; gym facilities).The hotel is in the Financial district, very close to the subway station, so in 15 minutes you can be at Time Square). The staff was helpful. I found a little hole in the bed-sheet, but I believe that was just something that can happen once in a while. Compared to many other hotels in NY the World Center had a reasonable price, but still I found it quite expensive...250 Dollars for just one night (it was the night of the Marathon though, so prices were quite high everywhere)! I guess that's just NY!
We picked the hotel because of its price and location. Very nice design, clever use of space. We had a handicap accessible room and it worked great.
Modern and clean. Very secure.
The hotel restaurant was brilliant. The location for Downtown exploration was amazing. Fantastic value for money. The was no pan for the hob in the room.
Clean nice hotel near ground zero. Subway sations near as well as some restaurants. A suite was not very large, but comfortable for four people. A special price was very resonable for quality of hotel and service. Construction noise may disturb in some rooms, not a problem for us. A suite was booked for four people, but towels etc. only for three. After complaint an extra was gotten, but same problem next day.
It was convenient in Manhattan, and the staff was very helpful. A little noisy with the construction nearby of the new Freedom Tower
The location was great. The room was adorable. The staff was very freindly and courteous
Quiet environment like being at home with excellent service. Close to business excellent positioning Nothing
Location was best for business. Location
Not much You pay additional for everything except a basic bed. The staff has a negative attitude that borders on rude. The elevator service is very slow.
awesome location, convenient restaurant downstairs, and a great staff. i didn't like my corner room. It was very hard to get into. Also the tv would stop working every 15 minutes and took a while to fix everytime. Then the thermostat would reset itself to 72 every couple of hours
Considering it was the marathon weekend we were able to get a room here. Very clean. Beds were small and not that comfortable. But for NYC it was bigger than I have seen
Was easy to get there, since it was a weekend we parked on the street without a problem and as we marked in the preferences we wanted a room with a view they gave us a a room looking at the Hudson River.
Everyone was helpful, and gave great suggesstions. The room was large enough for the 4 of us, not always the case in NYC, clean and comfortable. We were very happy with the location and the BLT restaurant was very good.
Nice bathrooms. Room small but adequate.
Has a nice boutique-ish vibe. Good music on the 5th floor lobby. Great location. Excellent staff. The rooms were large, clean and quite modern. No on-premise restaurant but not a biggie - plenty of good restaurants around.
Soap Feels like walking thru a discoteque during daytime, sad vibe.
Only the beds. Small bathroom. Small room. Low beds. Small TV. No proper lobby. Had reserved and paid for a King size bed but upon checkin was told there only two full sized beds left. Almost no apology. No trying to make up for it with a credit or free movie etc. Very matter of fact. Wasn't expecting that from W brand.
Nothing ,,,tuelly nothing in this hotel ,,,,its dirty ,old , not well located im sorry nothing i liked I had bed bugs at W downtown , i had to go to the doctor , i was red hittchy and full of spots . When i complaigned to the manager he told me i was wrong they have no bed buggs , they did a pedt control . So my doctor asked for a biopsy that came positive . Shame and they did not want to refund my 3 night this place is terrible , and i had a terrible stay .
Ok ok ok ok okkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
very polite staff great location close to a few subway lines (0.1 miles from R line) pharmacy right next to the hotel a lot of places for shopping and fast food restaurants if you occasionally need some extra clothes(e.g. elegant short) - you have TJMaxx in 5 minutes walking distance 3 elevators for 44 floors building are not enough (busy all the time) I had tiny ants on the floor in my bathroom.. other people probably will not even notice that..
The staff of this hotel was great. The bed was comfortable. It was clean. The room was loud. Even at a high floor I could hear everything that happened outside my door or next door. Also things in the room showed wear: broken outlets and cracked tiles. The first floor entrance is confusing and gross--it smelled like damp and mold. The a/c/heater was so loud I just turned it off at night because it would wake me up.
Close to the r line Elevator took very long, would have to wait a long time
I was trying to clarify why they billed me the hotel twice. Took me hours waiting on the line being redirected from one person to another ending up with the most unfriendly, not listening person ever. Very dissatisfying!
nice staff...comfortable bed...efficient room smokers hanging outside.....person vacuuming entry obviously would be doing something else
Friendly staff. Nothing to complain. Good location and easy access to go anywhere. The water running in the bathroom when i shower, the water pressure was to strong when i was washing my hands that every time i had to clean around me the water splashing and the towels where not clean. It shounds ridiculous but it's really. I don't complain just to be a pain in the a.. but to help them fix those problems.
The staff were friendly. Elevators could take up to four minutes to arrive at your floor.
Subway was right outside the door, a lot of food places and shops near by! Not busy and in a quiet street!
Good shower, water pressure and area Bathroom a bit tight Air conditioner was noisy
Good service. Frenly staff .good value Elevators slow.
Location and price were great. Room was clean, well-appointed and functional albeit small. Elevators. 3 elevators for 44 floors is simply insufficient. I had to wait for elevators every time I went down. At check out time it took me over 15 minutes and 4 missed elevators to get downstairs. I would've walked but for my 3 large bags. I can only imagine how long the waits are when one of the elevators goes down or the hotel is particularly busy.
I enjoyed the staff's friendliness, room's cleanliness, continental breakfast and hotel's outstanding location for sightseeing in New York city. It is a hotel to which I will by sure return in the future. My short stay (only 2 days). I should have stayed longer.
The rooms are quiet and confortable. The breakfast is nice. All my hangers were broken, and the tv in the gym was working one day and disconnected the next day.
The room was lovely. It was clean, and I loved the decor. Very comfortable bed. Seriously, I wish I could have stolen it. The housekeeping staff was also very kind. The people at the reception desk seemed very short and unavailable. Upon entering the hotel no one was even there to check us in. Also, when we called the desk for information, they weren't terribly accommodating. It was the only hotel I'd ever been in where reception was so unsavory.
Super-comfy bed, free wi-fi and the room rate, which was not excessive by NYC standards included breakfast. Good and safe neighborhood, within walking distance of nearby subway station to connect to midtown and immediately near a very lively pub area. Breakfast selection was rather limited. The staff, while they did respond to our questions and requests, always seemed unhappy to do so. A smile wouldn't hurt.
The room was beautiful with one of the largest bathrooms I have ever seen. It was also so quiet on each floor with only a handful of rooms. The staff were polite and helpful. We were right in the heart of the Financial district. I would stay again. Nothing.
Like the clean, nice facilities, several blocks from two different Metros, near some restaurants Also, booked a double room through Amoma through Kayak (which the booking agency told me it would be two beds): The Hotel had given me a King room, luckily they were able to accommodate us and switch to double beds as booked. The continental breakfast is limited: cereal, pastries, boiled eggs and coffee--until it runs out at 8:30am. No yogurt or fruit?
Car service that hotel arranged did not show up.
fitness machines, steam and sauna great, location excellent, near many restaurants Small rooms, charged for internet, elevator breakdown three times during stay
Lovely little place. Small rooms, big bathrooms. Clean and tidy. Good breakfast. Quiet. Great location. Needs some updating. Luggage stand in room was broken. Room had very few electrical outlets.
Great staff, wifi, comfortable room, great location (and on a quiet street). Price ok for NY. Breakfast was too simple to be called breakfast. I would stay here again.
The room was great and felt like a hotel that would charge much more. The breakfast was above average for a free breakfast. The staff was amazing and a went out of their way to make sure my young children had a great stay!! I will search for Hampton Inn before others from now on. Nothing.
The night staff was very friendly! Especially Adrianna Coffee and Bkfst bar were good
Very walkable to the water taxi, 9-11 memorial, statue of liberty/battery park, etc. Excellent staff, Jonathan was great, got upgraded too! Great experience here. I couldn't access my balcony due to the construction going on at the hotel next door. :'( But still loved my room!
Our room was on the first floor. You could hear the elevator dings, could hear staff talking with guests. It was just very loud.
Staff quite friendly and attentive...quick to answer questions, hail a taxi, etc....room attractive, comfortable and clean. Perfect location for running in the United half marathon as it is situated right near the finish line. Walking distance to varied restaurants and taverns. Would stay here again next time I need to be in this location of the city.
Best buy in New York at that date, clean modern quarters great service We
Staff courtesy and helpfulness; free Wi-Fi and great breakfast; location, location, location
Beds and linens were wonderful! The staff was exceptionally helpful-- housekeeping was accommodating and friendly! Loved the shampoo/soaps-- nice smell! Loved the ice and the coffee/tea maker--- did not like having to go to the 2nd floor for the ice. There isn't anything that would keep us from rebooking this hotel. The shower was great EXCEPT-- the tile lip and the shower curtain were barely enough to keep from flooding the floor. After time that is going to be a problem. We had a few puddles form from not being diligent with the direction of the shower head. Also there is not an overhead light. Again- not a deal breaker, but at times it was a dark room.
Transportation hub nearby. The room is tight. Barely any space to place a big bags.
location unbelievably cramped... the lobby is like a walk in closet. The rooms were squeezed in. The hallways were single person wide. Stay here only if you value location
It was convenient to the Wall Street and Broad Street businesses. The room was clean and comfortable, perfect for an overnight stay.
Place was very clean. Staff was excellent. Location was great. Rooms are tiny especially with two double beds. Not a place for children. No room for anything.
Great location near 9/11 Memorial, One WTC and Wall Street Room was very small, but reasonably well equipped and clean
I liked the modern comfort in the rooms. They were typical city sized rooms but they were clean and had everything that was advertised. I also really liked the fact that we weren't in Times Square or other very very busy areas because we could sleep at night with almost no noise. Finally, because it is literally a 2 minute walk from the nyse and Wall Street (and the 1-2-3 metro direct to Times Square & Penn Station) it was extremely secure as there is security 24 hours a day 7 days a week guarding the stock exchange. The only thing I didn't like was that we asked for 4 towels for our Queen room (we had one king room for 2 people and one queen room for 4) and we didn't get a 4th towel.
Cleanliness of the room and bed; proximity to my destination Lack of restaurants near the hotel
Great location, very convenient, great staff and very clean. You have to pay a big ticket for parking, it should either be discounted or included.
The room with two double beds is very small for four people
Very small hotel, but close to waterfront and tourist sites. Clean, but just too small to recommend for families.
Other guests were extremely loud at all hours of the day and night.
Nothing Hairs in the bed that were not mine , barely slept due to paper thin windows and walls so every movement and word of the neighbors seemed like it was inside the room, and right above a shallow subway stop so literally the whole hotel rumbled and shook like an earthquake every time it went by . Rooms look chic but furnishings are junky and bath products watered down and low quality . Gross lobby , dirty like the rooms .
The location was great and staff was super friendly. Tons of space in the rooms, too! The idea and vibe they were trying to create was cool, but the execution was lacking the details to truly make it something great & memorable. Peeling wallpaper, shelves that hadn't been dusted, and lax finishing (sloping floor, sloppy caulk, price tags left on soap dispensers) kind of took away from the luxury vibe. Also, the "free coffe & tea" area is a joke.