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Way to hot in the rooms and aircondition makes too much noise so actually could not be on at night.
Location for the price was great Bathrooms not the cleanest and tiny
The room was small, but very clean and comfortable. The location was great. The Hudson is near the subway and Central Park. Would stay there again.
Good location, staff was helpful. The bathroom is so small you had to crawl around the commode to get to the shower. The faucet in the sink was dripping, The room had in adequate lighting, and the clock was set for an incorrect time.
Very good location, with many coffee shops and small restaurants nearby. What I would expect from a NYC hotel, of cheaper value. The shower is part of your bedroom with a clear wall, giving 0 privacy,to shower or use the restroom. Stayed with my mom and it was quite uncomfortable. The bedding consists of a bottom sheet and a duvet, that does not extend the length of the entire bed, so your shoulders are exposed. The hotel restaurant, we did not visit, had avert very limited menu. When we asked for things for the room to be fixed or changed to the cleaning staff, she responded " I know, talk to management". Also very thin walls, you will hear your neighbors tv, our we're quite so that's not a complaint, just a statement.
Atmosphere Prices of food
A comfortable place to sleep and a great location. It's akin to staying with a friend albeit one who charges you ~$300 per night. Rooms are very small with noisy air conditioning
Location. Close Columbus circle. Lobby. Room was extremely small. Bath and Toilet was extremely small too. Bedding was tared which made me don't want to sleep in the bedding. I slept on the bedding. Don't recommend you to stay. I can not believe that I payed almost $250 for this kind of room.
The hotel was beautiful inside veryour. The feel was cozy. The room I stayed in was right next to the elevator and the water machine. I heard people all night long using elevators and water. Asked for another roI'm was told nothing available. There is a 30 dollar charge per night and I don't know what it's for. Will not be staying there again.
Rooms were small but you can see that from the photos online. Two mirrors on decoration make the smallness not suffocating. Very clean and comfortable stay. Great.
The room was very small with about 3 1/2 ft on one side of the bed and 2 1/2 on the other. We had a very hard time keeping the room temp adjusted since the air seemed to blow on the head of the bed. My wife eventually slept with her head toward the foot of the bed. The bathroom is so small I am not sure how someone large could sit on the toilet. My knees were 2 1/2" from the wall and I am 5'9".
staff attitude staff - "see through" of tasks rooms un-maintained
My wife and I were in town for an awards ceremony and wanted to have a special first class stay near Central Park. The hotel was so nice and the staff were friendly and very accommodating. They even provided us with a limo ride to our event with just a quick call to the front desk. Everything was first rate and the room, view, and decor was very upscale adding to the New York experience. The location was within walking distance to all the best shops, dining, and attractions so that we did not need a cab while we were there. The best part was a view of central park and the room was very quiet with no typical street noise or horns blowing during the night.
In addition to the beautiful suite and comfortable bed the hotel staff makes the guest feel welcome and at home. I highly recommend this hotel if you want luxury, a feeling of warmth and friendliness, and safety.
A well thought out room layout (jr suite) and everything clean and working. Very friendly employees. An effortless hotel experience where you can tell they are sweating the details. it's not a great room lobby hotel and the views aren't city vistas. But if you value functional comfort Trump Int'l is the best value at the higher end of NYC hotels.
Great location, bed was comfortable, TV was nice, clean for age of hotel, sheets and pillows were comfortable. Very Dated! Poor quality construction. bathroom WAY TOO SMALL. Bedroom HOT, Living Room FREEZING! Asked to fix 3 day in a row...finally changed rooms.I could NOT HAVE BEEN FIRST? Old towels, cracked toilet, dated fixtures. $70 half bottle wine?
I didn't sleep well- the bed was as hard as a rock. Good location
Location Too old and the room was too small worthless
Room very very small for paying that price. My window view was of another building like 3 inches apart. Sink wouldn't drain, remote control wouldn't work. Otherwise, the staff was nice and the bed was comfortable.
Friendly, helpful staff from the front door men onward... The Concierge , he is always a pleasure to deal with. House keeping are quick and helpful, should you require more of anything. Starbucks on the corner... Good to go!
The value of the rates given the the area is great and it is centrally located in mid-town. The staff is very friendly and helpful. My room was noisy in the morning but quiet most of the other times.
The rooftop deck had great views and location was good They charge you for everything and it's super overpriced. The pool was a disappointment it's as big as a pickup truck
The Empire charges mini bar rates for Keurig coffee in room. The bathroom was very, very small which made it difficult to use comfortably, and we are very small people.
Proximity to Lincoln Center Dreary, small room Charge for wifi Bathroom so small that one had to close the door to reach the toilet paper and there was no surface on which to put a dopp kit
Our stall shower was missing the sliding door. The bathroom got soaked during every shower
The room and lobby were beautifully decorated and the hotel was in a great location right in the middle of manhattan. The staff was very professional and extremely helpful. The room was agonizingly small for the amount of money we paid for it. When we checked in the lady behind the desk said she was "upgrading" us, and we barely had enough room to walk around the bed. I shudder to think of how small our room was before the "upgrade".
Excellent location. Awesome rate. Was in town for a training workshop but decided to come a couple days early with my boyfriend and found a great rate for weekday in January. Close to subway. Only problem I had was that it can be quite noisy. It is located between Broadway where it crosses an avenue, so even at night there is a lot of traffic. Our room faced Lincoln Center, which seems quiet at night, but it was also the side of the hotel which has service entrances so a lot of trash trucks and deliveries coming in on that side. I'm a light sleeper anyway so I always bring earplugs and that worked perfectly.
The Empire Hotel was much, much nicer than I expected, considering that it is one of the more affordable options in Manhattan. The lobby was very stylish and featured a nice bar where people were meeting for drinks and snacks etc. The room was very small, but that is typical in big cities, and it was really nicely done, with a lovely bed, lots of towels and toiletries, etc. It felt very comfortable. The location is amazing: Lincoln Center is literally across the street, the subway is half a block away, and you can easily walk to dozens of attractions and the park. This will be my go to hotel from now on in NYC. The movies were a bit expensive to rent ($19!) but the internet was strong and cheap, so it didn't matter. I could hear the folks in the next room, but they were having an argument (whoops) and otherwise I couldn't hear anyone. NYC is noisy, so there's always going to be some noise. I really don't even consider these complaints, to be honest.
location. bed comfort. no bed bugs. the rug was dirty looking. a chair would have been useful.
The staff was great - especially Tommy the bellman. The location is awesome! The morning we checked out there was no hot water to shower.
Clean, location, courteous staff. Restaurant was just ok. Probably, could gave gotten better at whole foods across the street.
Very modern and cozy, clean and very warm. Stayed in December. I would say most hotels are cold in the winter but this was not. Also very quiet, my daughter and I slept extremely well. Staff was also very helpful and friendly. It is in an excellent location. Walking distance to all the tourist locations but off the beaten path in a more quiet location.
The location. Room T which could not be controlled.
A non-frills hotel, but being a Thompson Hotel it offers high quality service, clean rooms and good value accommodation. All the hotel staff was exceptionally polite and helpful. Overall we enjoyed our stay at 6 Columbus. Rooms don't have a view & lack of business center.
The staff were welcoming and very helpful. The room size was a little cramped for three adults.
Cheap Loud plumbing
The location near Columbus Circle is great, but the hotel is hard to find since it lists its address as 6 Columbus Circle when in fact it is on 58th, near 8th avenue. The air conditioning worked but we could not make adjustments, just turn it off. Then it would not turn on again.
The location was amazing, as were the staff--super friendly and helpful. The concierges both gave excellent recommendations for food and activities, definitely exploit their knowledge! Unfortunately, I think we got unlucky with our room. We had several issues with the bathroom and air-conditioning, which the engineer promptly fixed. Be aware that upon booking and arriving, you should request a higher level of a standard room. The basic level is VERY small, especially for two people.
Location close to Lincoln center. The little Japanese restaurant was good for breakfast. Bedsheets cover smelled of smoke; apparently this was not a smoke free hotel or room.
Comfortable bed, nice tv, extremely clean bathroom. Really liked the heated floor in the bathroom. Bar and lobby were very nice.
Staff were horrible except for the bellboys who were very nice. I asked for an extra blanket because it was very cold in the room and I got nothing. I also needed to extend my stay for one more night and they acted like they never made a reservation at the front desk, gave me conflicting rates at first and then changed their mind and gave me a very steep rate. The location is decent so best strategy is to book it early online and look for deals if available.
Everyone who worked at the hotel was pleasant and accommodating. The hotel was clean. No complaints.
We had a group of four staying in one room and found it very comfortable and affordable. A short walk to the subway and Columbus Circle made it very convenient. It feels safe and there are many amenities near by, such as restaurants. We stayed up late chatting in the bar, which was comfortable. The room was clean and even with four people had plenty of room. Nice and quiet. Beds were clean, pillows abundant but could have offered more cushion after a day of walking in the city. A bit of a hike to the lobby bathroom and a flight of stairs to get there but at least it was large and they had one available.
Room was very clean and the staff was friendly Hotel looks outdated
Not enough elevators, elevators took so long I took the stairs most of the time
This was a fantastic location! The bed was super comfortable and the breakfast had many offerings of hot and cold food. The staff was very friendly. I will stay here again on my next trip to the city.
Proximity hotel keys, nice bed, paul Mitchell products Small room. No real lobby area. Elevator wasn't working.
The front desk staff were all so professional and welcoming. Had an issue with my computer and one of the staff members helped me to resolve it. Also breakfast was really great. Only bad thing is location. Far from subway or anything. If weather warmer, could have been a nice walk.
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This was a great stay! From the clean smell and friendly welcome every time we walked in, to the efficiently laid out room, to the fabulous breakfast, it made for a great trip! Will definitely stay here again in the future. I didn't mind walking from the hotel to the subway and Central Park, but for some it might be a bit too long of a jaunt.
The cleanliness of the hotel room, its proximity to Lincoln Center where the operas can end late at night, and the quiet neighborhood. Connecting to wifi or the password did not work. Instructions for this could be provided or left in the room.
The staff was extremely helpful. They went above and beyond to help us and were very friendly. We wouldn't hesitate to stay there again. There was a fire safety check during breakfast hours. The elevators were down about 15 minutes. They did extend breakfast hours to compensate. It was just inconvenient when people are trying to check out.
Location! And the hotel staffs were so nice! It has a shower booth, instead of a bathtub. It will be so much better with a bathtub.
Room are new and very clean. Breakfast is hot and delicious. Air conditioner is noisy
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The employees are the best! They're so nice!
The character The elevator and small rooms
Near central park Did not provide drinking water during breakfast, the lobby bathroom smelled like urine. Had to get room key programmed twice. Did not get clear cable reception on tv. Wifi too slow, resorted to own cellphone data.
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GREAT location. 3rd floor has no view. Only walls.
This guest did not leave comments about this hotel.
The location Room cleaning was not thorough, the same used washcloth from the previious occupants hung on the bath curtain rod for our two room cleanings.
Location and staff were great Too busy for such a small space, no closet, breakfast was horrible.
The location and cleanliness of the hotel was exceptional. The assigned room was very small; it was also dark, due to the low level (2nd floor) and the closeness of the adjacent building. Nevertheless, the room was clean and the bed was very comfortable.
Hotel has been recently renovated, so the rooms and bathrooms are clean, fresh, and new. The room was a good size and the bed comfortable. Great location if you need to be on the upper west side. Very close to Central Park. Bathroom was VERY small and uncomfortable. Only one elevator for the entire hotel, so a long wait or take the stairs.
location rooms were ridiculously small even for NY
location The horrible staff that "blacklisted" me being a New York state resident. I was also unimpressed by the clogged toilets full of feces and the obvious hard drug use among the staff. They seemed to make a sport out of making guests feel and unwelcome and intimidated; as if I was checking in as an inmate. "Blacklist" or not, I would rather sleep in the snow than come back here.
Location is great for ne I don't remember the last time I overheard that many people complained that the staff really don't care. It felt like the staff were just there to collect their paycheck and it's a job they really don't care about as they have something better to do
Noisy: banging through the night. Cleaning staff did not respect do not disturb sign on door knop
For my trouble I was given 2 entries to empire state building. Room floor was never cleaned. When I arrived I was given a room that was not clean. The second room was horribly noisy at night, it was in front of the elevator and the was a noise of something dropping inside a pipe. The third room I was in was in a floor being refurbished. This floor was very good but very noisy around 9 pm. After 1 night in the third room I was told I had to change. The manager wanted to give us 2 bunker beds and we are a couple, we payed more to sleep together. Fourth room was kind of OK. Notice that all the doors in the hotel make a big noise so you need ear plugs to be OK.
The whole place in general is very safe and monitored. So the safety problem doesnt really exist there. The windows open to provide fresh air. Lots of bathrooms. Easy area to get out of and get to whereever you need to be. However, they have a curfew, a human body limit per room and will try to charge you for as much as possible during your stay. I had to rent a DOUBLE bed room because i had a friend stay over (which apparently isnt allowed). No food, only 99c soap to shower with and no ventelation in bathrooms. staff is rude at any chance they get and the other guests staying there weren't any better. They even charge you per bag if you want to leave your bags in the locker room.
Location was excellent and price was affordable. $2 to store a bag was reasonable and security staff assisted with that cheerfully. Perhaps it was an off day, but the 8th floor had a pervasive odor that was unpleasant to say the least. I also was cursed with untidy floor mates who messed up the bathroom and this wasn't cleaned during the 14 hours I was sharing it. The front desk also had an indifferent attitude while checking in - almost as if my presence was disturbing their other plans for the evening. I am pretty tolerant of shared facilities and budget properties in NY, but overall this experience managed to fall even below those standards. I enjoyed my stay at the East Side Y last year, but this stay at the West Side Y left a lot to be desired.
Excellent location near Central Park, close to subway stops. One of cheapest places to stay in NYC. Single room had AC, small flat screen TV, desk and chair. Free wifi that works fairly well. Can store luggage before checking and after checking out for $2 per bag. Can use Y facilities, gym, pool, etc. Communal bathroom is usually a mess. Water on floor, sinks stopped up and horrible smell. Sometimes noisy with slamming doors so bring ear plugs just in case
Sheets and a blanket was a pleasent surprise! Also cleaning every day was luxury thing. Room was warm and the hallways were in good condition. Bed was comfy too. Staff in helpful and you can enter the guesthouse anytime. The toilet at the 9th floor is hidious. There was some little bugs flying, I thought that okay whatever, but when I saw a cocroach I thought this is too much. You can use the swimming pools showers and toilets, they are renovated and in excellent condition.
Best location Bed is not comfortable
Wow! to the location and gym facilities. With just a few small fixes, this could be a great (NYC inexpensive) place to stay. There was no facecloth provided There were ZERO coat hangers in the closet in my room, despite lots of space for them. One of only three showers in the only male bathroom on the 9th floor was broken (the water control handle was broken off) and could not be used. Your wifi network system blocks all access to destination port 465, ie SMTP, one of the oldest and most basic protocols on the Internet. Yes, many people get their mail through the web (http) nowadays, but many of us don't, and there's no security or other reason to block ssh, ntp, smtp, etc ports. First day, there was no shampoo nor conditioner in my room Second day: there was conditioner but no shampoo in my room. There was no water fountain / source of drinkable water on the floor (bathroom taps sprayed). On two cold days in late April, the room was too hot at night.
The location was perfect as we were across the street from Central Park, close to Lincoln Center, Columbus Square, and other great cites in the city. The staff was very friendly, and I appreciated the fact that there was a security desk in the lobby. The beds were surprisingly comfortable for being bunk beds and the room was very quiet as our window faced away from the street. The shared bathroom and showers were a bit of a challenge, but, considering the price, wasn't too bad just inconvenient.
I like the comfort of just walking around the city and close to subway stations, shopping area, central park and others. Staffs are very good and accomodating except the guards coz i saw a woman with stroller and baby with bags and they dont even care to open the door. I dislike other guests who does not care about other guests esp in the middle of the night.
Good value and great location. Great staff and security as well. Clean sheets and passable furniture. This is definitely an alternative to the el cheapo rooms in the East Village and felt safe at all hours. I would recommend this place again when traveling on a tight budget. The glass shower doors afford no privacy when showering. Don't know how the women's showers are configured, but for the guys, it's three next to each other across from the sinks/mirrors. I was brushing my teeth at the mirror facing the mirror and the guy behind me in the shower was, well I had to close my eyes. Also be advised that this is a really nice hostel, so expect loud kids late into the night. However, never enough to wake me up (I was there for five nights).
Pool was fun. Staff was wonderful. Room was inexpensive. Location was great. Room 905 -- private bathroom was nice for us traveling as a father and son. Very Spartan. Feels like an old apartment building or dorm room -- room floor is linoleum, tile is old, windows are old. The room felt clean, but there is grime in the corners.