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location is fabulous, rooftop bar was very nice. the room was very small.
the room and the position and the "edginess" of the hotel our first room (before we changed) only had a shower and not also a bath
The service, room, restaurant, location were excellent.
The staff was really friendly and helpful. The hotel design and atmosphere were great. The bed was very uncomfortable - really hard. I stay at alot of boutique / pricey hotels and this was the worst bed I've had.
Staff were very helpful and always on hand. The room quality was very high - the recent refurbishment has really focussed on top end materials and furnishings and for a hotel in central New York, the room was of a good size. Its central location in NYC is very helpful to get uptown or downtown and its situation gives an unusually peaceful night sleep in such a busy city. The roof garden was very nice, as were the bars, but some of the hotel claims are overdone. Cocktails are expensive by the time you add on service and tax.
Room set up Very poor service! I had water & juice poured over me during breakfast with no apologies! Tea was served without tea cup! Bathroom light was out for one day and not replaced. Laundry list was not provided despite repeated requests.
The rooms were cute. Not to small. Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.
Location is great - the art is amazing and the roof top terrace restaurant/ bar is top
unique, great location - very little street noise.
Very Very cool. From a British viewpoint it is like Malmaison but taken to the next level and with the addition of 5 star service. The concierge are very good at getting you into those 'hard to book' restaurants. The private guests only rooftop bar is very nice.
Valet took >45 minutes after being told 10-15 (I allowed 20). Had to request iron, wastes time. Tub drain was fully clogged and GROSS so water did not drain. Shower vent grate was FULL of GROSS dust + mold. Noise outside from traffic, garbage trucks + roof party letting out kept us awake ALL NIGHT, absurd! Sounded like windows on Lex.ave. were open, but they weren't, they're just inadequate!
The Edition has become my favorite hotel in NYC. It's modern and clean without being trendy. It's luxury without being pretentious. The service was first class. The rooms were spacious, clean, and quiet. Even at $500-$600 a night it's a value. The restaurants and bars were fantastic. I think being across from Madison Park adds something unique. I highly recommend the Edition. Didn't love the elevator set up.
well kept, nice decor, friendly and attentive staff, great location and nice lounge. We also enjoyed the breakfasts - thank you for a great stay - we hope to visit again! the room seemed just a bit stuffy even with the fan on. blanket was very heavy - like a coat of armor. Everything else about the room, hotel and staff was exceptionally nice.
quiet and lovely nothing - it was awesome!
Very clean and modern. The room sizes at the Park South Hotel are very small, especially considering the price paid and the distance from the Theatre District.
Free wifi internet, free printing service, good room service restaurant staff not helpful and a bit pricey
the beds-v comfportable poor customer service at desk
I liked the cleaniness and service. I was really pleased because I have stayed at other places and not been as happy. The location was great. no
not particularly i thought the service was indifferent
Great location, friendly staff and small but clean and well appointed rooms. Several restaurant options and bar open late also. Overall great value for Manhattan.
The staff was very helpful and friendly. The rooms were very clean and quiet. Will definitely stay there again. The hotel held our luggage for us as we were early to check-in and they offered us breakfast before we went sight-seeing. They even held our luggage for use after we checked out which was extremely convenient. Very nice doormen too. Very happy with our stay!! Not much I didn't like. The beds were not exactly pillow top, but they were still okay to sleep on.
Hotel was located in a good area, no noise from the city, breakfast was good, staff were nice and helpful rooms were a bit small for two people staying in a double room,
good location, helpful staff, good bar and restraunt attached,comfy beds, rooms abit small but to be expected,
Breakfast up on the rooftop! Overall. Great!
Room, comfort Inexperienced bar staff
Fruit flies at breakfast
Good confort in the rooms, pleasant staff and a nice location in NYC Nothing to report
Staff were very nice. Comfortable bed. Unexpected complimentry breakfast. No tea or coffee facilities in the room.
Staff was helpful and attentive. Rooms were clean, light was good and so was having the outlets for devices. Great service of offering the small items one needs or my have forgotten like toothpaste and deodorant. Making this service known. Thanks Better food selection.
atmostphere was really fun. great buzz about the place every night. evening meal is amazing. cant think of anything at all
Everything. Manager, Chris was exceptional.
The location was superb. It was clean, quiet and very beautiful. None
I absolutely loved this hotel. The location is very good, there are some great places to eat around there. Having room service was excellent, Good bar that served excellent cocktails. Would definitely stay again. Conciege were extremley helpful.
Fantastic location with excellent staff, our room was fantastic we received a free upgrade on check in. Hotel bar and restaurant are well worth visiting, the local suway is a 2 minute walk away.
Location is excellent and our room was very good. Hotel design is contemporary and modern. The door staff appeared disinterested in guests and there was generally a lack of friendly hospitality that you usually enjoy in the US. With the exception of the bar staff nobody smiled at us!
The room was pretty clean, comfortable and nicely decorated. The room was noisy--I could hear people in the hall and the room next to me. It could have been cleaner but over all it was not bad. I di not like the food in the restaurant "Olive's" it was too salty.
The staff was friendly. The rooms were comfortable. The view was wonderful.
Loved this hotel. Friendly, helpful, small enough to not get lost in and just be a number. Food was excellent and service was helpful and immediate. Would stay here again definitely.
Loved the room, they had all points I require to be totally happy. Luxury, cleanliness, location, friendly staff. Super!! Will love to stay their again. Thanks for the opportunity to try them out.
Good location. Some check in staff were terrific, some were condescending that I booked my room through kayak. I had to beg them to get my SPG preferred benefits. After I asked enough people, I got them, after hearing different stories about their policy.
The staff is extremely helpful and friendly. The rooms are large, comfortable and beautifully decorated. And the location is perfect.
All the options, wonderful breakfast and service
Rooms were clean, staff was attentive, afternoon complimentary wine and cheese was a nice touch. There was nothing negative about our stay.
Central location, you pay the price for the room, everything else is complementary, luxurious room, nice breakfast.
Very nice stay. Just a little too costly.
Perfect för a family. Breakfast in the morning and wine in the evening.
The continental breakfast & the wine & cheese evenings. The fact that the roof terrace was simply that, a roof terrace and not a bar where you could purchase drink or snacks, it seemed a waste of space.
Easy-going welcome. Free coffee/nibbles in lounge made good and relaxing meeting space.
The staff was very pleasant and helpful. We tried to get an early check in, but it was not available.
Beautiful room and service was great. Breakfast was excellent there was alot of noice outside my room on the 5th floor at 5am
Having only one person at the desk (much of the time) meant that the level of service was not as high/prompt as it could have been--
It had character There was a bar with a courtyard below my window, there was noise till 1:30 am. You could also hear the beds creaking!!!!
Afternoon tea, furnishings, nice staff. I could leave my luggage after check out until I picked it up late afternoon. No
Staff was very polite and courteous. The housekeeper who cleaned my room was very thorough and kind. Room was clean and the bed was very comfortable! I didn't like the street noise at night. Honking of horns continuously but nothing the hotel can do about that in NYC I guess
Great location (not far from Penn Station / Empire State Building) new, clean bathroom room was very small noisy AC
Friendlyat staff and great location. Quiet amd clean rooms. The beds were not firm enough
The best hotel I have stayed in in all my trips to NYC. They accommodated my requests. I slept like a baby---& that NEVER happens! I would like to see a lower rate.
I visited for a conference. That means I spent a minimum amount of time at the hotel and didn't take advantage of any of the on-site facilities -- straight out every morning, straight to my room every night. That being said, the experience was highly positive. The room was bright, clean, comfortable and well appointed. I liked the hotel's decor. And of course, the location was ideal. The staff were friendly and helpful. I should note that the room was a bit small, and as others have said it didn't have a chair. I was able to get my work done using the provided stool, but an office chair might have been better. I also found that parts of the hotel, especially the elevators, were too heavily perfumed for my taste. The room wasn't, which is good.
A great hotel with it all, charm, location, hip vibe, great restaurant, attentive staff, and nice extras (comp coffee, helpful concierge, great lounge with food & bev options at good prices). Loved it! A larger, more expansive fitness room would be nice.
location was good for the purpose of my trip. the lobby/restaurant was hip and bustling. the staff: apathetic, dismissive, rude, unapologetic rooms: way too small and awkward, no shades on bathroom windows, no amenities, no closet space overall experience: borderline abusive special note- extremely awkward situation happening on 8th floor where apparently a permanent tenant lives in one of the rooms and has several crazy notices taped to the outside of his/her door. also the fitness center is a joke.
The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out . The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.
Location, restaurant.....and unfortunately that's all Dilapidated room and bathroom, AC is so loud when turns on that wakes you up
The hotel was clearly recently redecorated to be hip and modern. I did not realize my single room would consist of a twin bed in a 6 by 10 room. It was half the room pictured. There was no closet, just some small drawers tucked behind the bed. They do an admiralable job with space efficiency but you should know going in how small the space is.
Nice hotel, great rooms, bar and got an excellent rate
The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.
The staff was very friendly which made my stay very enjoyable. The room was spacious for NYC standards. They were quick with bag storage, check in, etc. I ordered delivery food for dinner, and the front desk called the room and sent it right up. I was very happy with the customer service. Wi-Fi is not included in the rooms, they did not refill the shampoo, conditioner, body wash every day, the breakfast on the 10th floor could definitely use more variety. They should definitely offer a non-diary milk option. They only had skim or half + half. Not that many TV Channels,
I I paid 2 different fees which mean I was double charged.
I loved that the hotel manager Mike Williams is very accommodating to me! I appreciate even the smallest gesture! Staff amazing, good neighborhood, walking distance to the metro! Love it and would definitely stay there again on my next visit! ! Oh and the view from the 10th floor is incredible:)
The staff was so nice and helpful. Paying for Internet is crazy, we travel all over the world rarely is the Internet a extra fee.
Good value I forgot to leave a tip for housekeeping the first day I arrived. When I returned in the evening, I found that although the room was properly cleaned, the bathroom supplies (hand towel, shampoo) were not replenished. Everything was back to normal the following days when I did a tip each day.
The location was perfect for my needs and there is little else to choose from in this area. Staff were cheerful and earnest. The complimentary tea/coffee/lounge with free wi-fi was was stocked and a nice view... excellent touch. There were shorts in the electrical system in my room. The air conditioning, electrical outlets charging my devices, and the bathroom light would occasionally spontaneously turn off even when I was inside with the key in place. The window area near the AC and the furniture was really grungy. The wallpaper looked to be at least a decade old, making me think the management hadn't done a full renovation in many years, only superficial spotty maintenance work. Definitely expected more for the price.
Room was claustrophobic and so small we could hardly move around. Fact that a man committed suicide with toxic chemicals in the room next door certainly did not make for a good experience. Hotel staff was only responsive when we inquired about obtaining a new room. We did get a better room, but were offered no compensation.
Got a really good deal. Standard hotel with nice amenities. Water in the room cost $7 plus no vending machines.
Location is superb, especially for visiting Lower Manhattan or Midtown. Staff was exemplary and very attentive to our needs. I was able to do an early check in. The rooms are quite small. Nice, clean but very small.
The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme. I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!
The staff is very friendly. Rooms nice and clean. Decided to go to the 10th floor for the $12.95 breakfast. Very disappointed with the value. No different than what you would have free at Days Inn. Do not recommend it at all. second day ordered a pot of coffee, tasted like colored water.
The hotel was very trendy. We booked the basic room, but we felt it was a little small so I told the attendant at the front I wanted to upgrade the next morning, he told me to call up to the desk the next morning. Once I got back up to my room I received a call that I got a free upgrade and we would be able to stay in the bigger room for our stay which was awesome and close to everything to sight see and the fdr. The price of juice was pricey but it's New York and you gotta make money but nothing was bad about the hotel from our experience
Value, location, comfort, and service were all excellent
The hotel is very tastefully decorated and our Deluxe Queen room was of good size, by New York standards. Bathroom was roomy enough as well and there was plenty of storage for toiletries. Bed was comfortable, linens were quite nice, and above all, the room, bathroom and linens were exceptionally clean! Staff was very accommodating. Valet parking for $40.00 per night - even our large SUV, was quite reasonable, I thought. I would definitely stay here again. No complaints at all.
Please write at least 15 words Room was very small, had to ask for a luggage rack as there was not one in the room. Towels were not clean.
Nice bathroom Sat at the bar for awhile, did not get waited on and left
Staff and rooms The elvatores where a lilltle confusing
great location, very nice rooms, friendly staff, very helpful, no tea and coffee in the room,,
The location was very good and the Hotel very nice in particolar the lobby. My bedroom and the bed war too little and noisy. When the people who stay in the room nst to mine opened the water, it seemed they were in my room. The window was not sound proof. The staff was not kind. I stayed there 6 nights and when I went our or I came back in Hotel, Nobody said hallo...or smiled to me....I Asked information about the columbus day at the front desk the night of 11th October and a man told me to ask information to the concierge the following morning...he could not help me.
everything was very hassel free.great staff!!!!
I love the classical decor and the wonderful staff. The rooms are very comfortable with lots of natural sunlight. The location is ideal as well. nothing
Awesome location in midtown. Really close to everything we wanted to see and do. Staff was helpful. Room was fine. Had a backed-up toilet and shower didn't drain great, but we called it in and they fixed promptly. Lots of renovations going on, but we got a great deal on the room and really don't have any complaints.
Please write at least 15 words
The hotel was excellent for the cost. The staff was great, particularly Stefan, the doorman. The room was spacious and nicely appointed.
Great location and staff was incredibly friendly. Rooms are rather small
Good prices. Clean and comfortable rooms which are a bit small but that is why you get the good price. Nice bathroom. Need a better sign on the street to help find the hotel. Block is not the nicest but lots of nice restaurants and other amenities nearby.
Staff was extremely friendly and courteous.
Great location and very hospitable and clean. It was a small space and when the air conditioner needed to be on, it would be incredibly loud.
Nice finished in room. Room was smaller than expected. 1 slow elevator. Shower didn't operate correctly.
full of character, felt like I was in NY and not just a boring, standard hotel room that could have been anywhere in the world. more hot water please, shower mid day only gave me warm water.
The hotel's location, design and price. That breakfast wasn't include in the price.
professional hotel staff; artistic interior design throughout the hotel; the location; the Birch cafe with great coffee and food and the common Library room. it would be great if hairdryers are available on demand for guests staying in dorms.
It was very clean. The room was stylish and comfy. The location is amazing. They can't help it- they are in the process of remodeling. No lobby, no area for breakfast, no ice machine. These things will probably all be back when the hotel is finished being remodeled. Great value.
Good location for Maceys, Empire State Building and sightseeing tour buses.
The hotel has a very interesting interior design. It's confortable and welcoming. My only complaint would go to some amount of corridor noise, since the door and wall isolation is not that good.
The room is beautiful. High ceilings, great fixtures, great bad… And all very well laid out. It was in a fantastic location, just north of the flat iron district. The only downside of my stay there, was the fact that it was under renovation in the lobby. I didn't bother me… Staff was excellent, the room beautiful.
Nothing Stuff were not friendly
Very central - good place in Manhattan! The hotel is too expensive for the comfort you get there. the rooms look like a youth-hostel also the sanitary-equipment but the hotel wants a price like a midclass-hotel! not OK!!!
Jeremy and the staff that we dealt with were super helpful and accommodating! The elevator isn't the quickest...
The location was excellent, walking distance to 5th. and Empire State, just great.