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Swanky lobby doesn't translate to the rooms, which are cramped and awkwardly layed out. This is bottom end, despite the trendy sounding name. How anyone would rate this a 4 star property is beyond me. For first night of two night stay my room was oversold. They sent me to the Hyatt Times Square; much nicer.
The Location thats about it For Manhattan the price was not bad Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
-Staff was very helpful -Location was tremendous, 1 block from Times Square -Excellent elevators. Customized for each individual. Enter your room # and it tells you which elevator to use. Time in elevators or waiting for elevators reduced dramatically. -rooms a bit small -bathroom very tight
The atmosphere is create and good vibes all around. I love the style of Decor
city kitchen tiny room. provide nothing that is needed including gowns, slippers, water.. not like a 4 star hotel.
Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy. Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
Location of hotel. The hotel's food court Resort fee (whatever that was) was too high. Room tv with HBO did not work
Location and the food and bar area
Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights. Music in elevators very loud.
I don't like it Cause the room was dirty
The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much.. Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
The did not clean the room very well
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
Very Nice Hotel with a lot of action Expensive
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
Location Response time of the staff and high cost to eat hotel restaurant...
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Clean spacious rooms, good service, not great wi-fi
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
Liked the location of our room w/ a great view Comfortable bed & sheets Liked the history of the hotel and the decor - Liked its location and taxis availability The check-in host was going to extend our check out time to 2 pm since it was my birthday and we checked in around 5 pm. However this wasn't noted in the computer.
Came down from Boston and wanted to stay near Penn Station to make traveling home easier. The location was good since it's a quick five minute walk to the train. My biggest complaint is that the hotel charged me an extra $25 fee for the business lounge, phones and wifi, which they didn't disclose to me at all. In fact, when I checked in, they touted their guest wifi as a feature of the hotel. You can imagine my surprise then when I woke up with a paper invoice slipped underneath my door in the middle of the night demanding I pay $25 for a "facilities fee." Seems like they are nickel-and-diming their customers to squeeze out every last dollar of an already expensive hotel. Beyond the hiddens fees, I stayed in a Double Metro room with a colleague. The room was a bit cramped without much room to move around. There were only two accessible outlets in the entire room, so charging phones and laptops between meetings was impossible for both of us at once. The others outlets either used European plugs or were inaccessible behind the headboards of the beds. In the middle of the night, the room became inexplicable hot and since you can't open the windows, there was really no way to cool it down. The shower fluctuated back and forth between frigid and scalding hot every 5 seconds. All in all, the facilities were so so and I was thankful my tripped was only schedule for one night.
The location was the best! The hotel is okey, but the prices are not...
Location is great. Price wasn't bad. Even though I booked and prepaid for our stay, they charged us 23 per night for "facility fee". When I asked what was for, they said "it's a required fee for wifi". I tried to say we didn't need wifi, but the gentleman said "sorry, it's a required fee". There is also some construction going on, which woke us up at 730am. When look outside, there was a cord. They didn't alert us about construction, and neither told us to make sure our curtains were closed. Rooms are also a bit outdated and small.
2 bathrooms for one room made it extra convienent. Clean rooms. Ask for a room with a view. You can't go wrong. Didn't have any issues with anything.
None The room size is very small. The hotel itself is outdated. The only thing going for them is the location to Madison Square Garden.
Nothing. Bed was super hard. Rooms are tiny.
Loved the location. Liked the room cleanliness. Very small room for three people. Good thing we only stayed for one night!
Location was near Broadway shows, subway, and lotsa shops/restaurants. Staff was friendly n helpful. I received a parking ticket in front of hotel while I was checking in !
Bathroom walls poorly painted, TV very small, no fridge (refrigerator). In itself very expensive for poor quality.
You cant beat the location, across the street from Madison Square, walk to Macys, and just a few minutes to Time Square. If you get a remodeled room the place is okay. Clean, but small, lots of road noise and no privacy due to thin walls. You can hear everything your neighbors are doing. THE SERVICE IS ABSOLUTELY HORRIBLE! RECEPTIONIST SAID THE ROOM WOULD BE READY IN AN HOUR AND SHE WOULD CALL TO LET US KNOW. 4 HOURS LATER STILL NO CALL. WE RETURNED AT 430 AND THE ROOM WAS STILL NOT READY. NEEDLES TO SAY SHE NEVER CALLED. This place has college students living in half of the rooms, so theres constant noise. If you have small children, or are looking for a private place for couples this is not the place. If you just need somewhere to crash and hangout in the city it works. The location is great, the rooms are clean, and its affordable. IF YOU BOOK THROUGH GET A ROOM / KAYAK PLAN ON YOUR RESERVATION NOT BEING IN THE SYSTEM WHEN YOU ARRIVE. THERE WERE SEVERAL PEOPLE WITH THIS PROBLEM.
Poorly disclosed 30$/day facility fee
Bell Hop took bags to room. I gave a $10 dollar tip for 10 minutes of his time. He looked at me and asked.."Really only $10 that is all my time is worth to you"? It was my first time in New York so I took back the $10 and gave him $20. I was later told by other staff the Ball Hop was in the wrong and that I should have taken his name and reported him. Rooms were ok at best. Not super clean.
The only good thing about this hotel is its location
Absolutely nothing. It was, by far, the worst hotel I've ever stayed in. Rooms are from the 80's. Dirty and smell like cigarettes. Staff is unfriendly unwilling to answer the most simple of questions. The valet service is a joke. It took us 1.5 hours to get our vehicle back when we checked out.
Nothing. I would recommend kayak remove this hotel from their booking options. It was rated 4.5 out of 5 stars and was the worst hotel I have ever seen. I travel all the time and use you guys to book flights etc. This was my first experience booking a hotel and I will never utilize the service again. I am having to battle with you guys to get money back for a place that was so low quality we didn't feel safe sleeping there. We encountered serious issues upon arrival. We looked at two different rooms and decided due to the condition of the hotel and the utter disarray of the rooms that we could not stay there. We are working back trying to get our money back as we had to make other sleeping arrangements.
Location Mold in bathroom. Uncomfortable bed. Thin towels. Mentioned to staff they said that's what you get when reservation are made on kayak.
The doors locked Took over an hour to check in, and out?!?!? The rooms were gross.
The only thing I can save from my stay was the location, it's not far from places of sightseeing and they have a metro station right in front of the hotel but that's the only thing I can think of. The hotel is just awful, the staff is just unfriendly and very rude, I had a problem with one of the employees and they could even apologize even do they almost ruin my hole stay there. The room is just sad, is very very small, so dirty and the bed will make you cry, we had to sleep over the bed because the sheets and everything was just disgusting. Really don't stay here is not worth it and you are going to regret booking here, I did...
Leaving If only this site would allow me to add pictures... The room was the most disgusting four walls I have ever laid eyes on. It stunk of sewage and there was something dried that was dripping down the walls, TV (from 1982) and the window. It was absolutely horrendous. The manager was rude and dismissive when I informed him of the situation. The maids attempted to enter our room twice within 10 minutes at 9 AM without any attempt to warn us. This hotel made a terrible terrible end to an otherwise great trip. Shame on them for their complete lack of anything resembling customer service or a freaking sponge or can of paint. Disgusted
The location was convenient and it was easy to get to all different places around the city. The rooms could use a bit of updating but we were not in that much. Just to sleep.
This place is a zoo. The people working here were unpleasant. The lobby was stuffed full of people all the time. They charge $5 to keep your bags if you get there before 3 or to hold them until you leave. (Note - the guy working in the bag room was actually very nice, unlike everyone else who seemed terribly bothered by things like checking us in). The tub in our room was peeling so badly it looked like a crime scene. The bed was like a board. The 2 pillows on the bed were the thinnest pillows I've ever seen. The lobby was nice (except the 100 people who seemed to be perpetually camped out in it), but the rooms haven't been updated since 1911. God forbid you need to call the desk for something. There are many lovely boutique hotels and options nearby. Stay away from this one.
Staff was very unconcerned with complaints Had to have clothing sent to laundry to be decontaminated due to bedbugs-they lost some of my items. While they did comp our room due to bedbugs, the manager has yet to respond to my complaint of lost items and additional expenses. I was promised that my clothing would be returned within a the day-took 2 days. i had to buy a winter coat (as mine was sent out for decontamination). still waiting to be reimbursed.
Location Outdated rooms, slowness to check and out, limit on towels no bath clothes, issue with elevator
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
The staff was very helpful and very friendly!
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
Everything was perfect
The staff are very friendly, helpful and efficient, especially Justyna from Reception/Reservation. Location is awesome. The hotel has a great security policy. We felt secured. The hotel physical looks need to be updated and maintained. This may upgrade the hotel in general and compete with other hotels in the area.
Location Radiator pipes baning all night no sleep at all
Awesome location Beautiful lobby and bar Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops. Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.
Room was clean. The ugly bath tub. Noisy heating system and bad pluming pipes made a awful noise all night . Didn't sleep well and was up early and checked out. This hotel was recommended to my spouse and I.
Perfect place to stay- within walking distance to so many things! Transportation desk clerk was very rude and the transportation requested didn't happen.
Only location is good Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!
Hotel location is wonderful. Walking distance from so many NYC landmarks.
The hotel was clean and had a great location! Staff was polite and helpful. Liked it all!
The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness. New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
I didnt like anything about it. I reserve a room with 2 Queen Size bed when we get there it wasn't reserve for us awful experience the man in the front desk he suggest his going to look for another hotel but we were so tired we just need to relax.
I have stayed at the Tryp several times (perhaps 8-10x) over the past few years. Overall, the room size is good, price is good, nice little bar downstairs. Decent accommodations for the money. The staff was so horrible this time around. Just overall not accommodating. There was no hot water on the coldest day of the year. My husband took a freezing cold shower and the just put their hands up like oh well!
Close to subway stop A lot of noise in room hardwood floors and thin walls, makes for a noisy experience especially with the exit doors being slammed by housekeeping all day. Could hear full conversations in the rooms from neighbors
The hotel has a lot of things going for it, judging by our recent visit. The property is very clean, the location close to Times Square and Hell's Kitchen is convenient, and there is a subway stop on the same block. The room was very spacious and comfortable. All in all, it was a great stay. The only thing to point out is if you're a light sleeper, earplugs may be needed. We were on the ninth floor but could still hear cars blowing their horns and there is a police station next door, so sirens can frequently be heard.
The location is awesome! The cleanliness and comfort of the room fit my needs well Front staff in evening is less than eager to communicate about the room availability and rates. I reserved the room via Kayak and the concept seemed foreign to the staff.
Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.
close to penn station I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.
Front desk was wonderful, just things beyond their control occurred. Shower in our room squirted from wall even after repair man tried to fix, had to change rooms, delay in getting extra towels from housekeeping--the biggest and most noticeable is the cleaning staff does not know how to properly clean a room, wood floors not swept in rooms and the space between glass showers and sink have never been cleaned--whole bars of used soap, hair ties, wrappers and etc in the space-- just totally gross-- room 306!! They really need a lesson in how to clean a room!!!
I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe. There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.
LOVED the place. By far the best value in the city! the room was perfect for our family! The bar and lounge in the lobby ROCKED! Roman, the bartender was great! The entire staff was super friendly! 5 STARS !!
The best service and kindness help from the front desk lady impressed me , as the door keys were not working she took us to our room personally,
Near Times Square, cleanliness and open room with large window...
Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York! The only issue that ever came up was the shower would leak a bit into the hallway floor.
The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside. WiFi wasn't free unless you sign up to rewards club.
Rooms were clean, beds very comfortable, maid service timely, toiletries excellent, service excellent, fitness room spacious, and outstanding location - one block from Times Square, next door to subway stop to SoHo and 2 block from subway going uptown, near great restaurants a block away, and a block or two from most of the major theaters . We have now stayed here three times in the past 4 years - not willing to risk staying somewhere else Nothing not to like, except it can be pricey depending on the day of the week you stay ($300-$400/night), but it is worth it.
Nice hotel friendly people The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE
Great location, if you can tolerate Times Square. Stayed in a king corner room on the 16th floor. Wife and I loved the bed, the view, and the bathroom. Subway doesn't get any closer, entrance is immediately outside lobby door. Gym was spacious, if you need that. Didn't try the bar/restaurant, just too many other choices in Manhattan. For that matter, nice bathroom and comfy bed is all we needed, as we weren't looking to waste time sitting in the hotel. Again, location is great as long as you want to be very close to Times Square and all that comes with it. Noise of the city is audible on the 16th floor, but wasn't a problem for either of us sleeping through it. Wifi has a fee, but you can avoid it if you sign up for IHC membership.
for the buffet breakfast they write down 18% tip???
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
Items of our luggage were stolen
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Clean rooms, Small rooms
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
Loved - the location although a bit shady at night due to the gay strip club two doors down, all the free food and drinks although it wasn't the best tasting at least they offered and thats more than you can say for any other hotel in the surrounding areas, the kitchenette came in handy Hated - the elevator situation too many people not enough elevators, the fact that they used a pasenger elevator as a service elevator to hual trash from the guests room...it was filled completely to the top with trash bags and we had to stand there and watch and wait as they got it all out and sprayed and wiped down the elevator so we could finally get back to our room, I did not like seeing so much of the inner workings of the hotel in plain view
The location is convenient to many points of interest 3 elevators for a 40 story building equals 5 to 10 minute waits for the elevator. The included breakfast is worthless as the space is so crowded and trashed by 8:30 that it is unusable. The kitchenette in the room has no value for a weekend stay and the space it takes up means there's no room for your suitcase.
Clean, friendly staff, safe location, near Penn Station and Bus/Subway station. High speed elevators were quick and fully functional yet compact room, quality continental breakfast included. All rooms sleep 2 persons. Booked through booking.com and charge for room was not to occur until stay, instead the room was charged immediately, one month before stay. While Elements is a non-smoking hotel, you may encounter some large dogs. Rooms suitable for 2 persons only, would be crowded with a large dog as well.
It feels as if you have your own apartment. Element has thought of everything. The full sized fridge,nth silverware and the dishwasher. The most notable feature at Element is the staff. They are truly focused on getting everything that you desire to you and somehow seem to always go above and beyond. Great for locals and for tourists. Room service was missed.
Enjoyed the decor and atomosphere - great location and a great stay! Free happy hour and solid breakfast to get you going. Someone tried to come into our room at 8AM but we had the deadbolt on - never found out who it was or why they would come in with a 12AM check out.
Clean and comfortable bedroom, nice bathroom, location is very good, near Port Authority, Subway, Times Square. The elevators are just 3 for more than 30 floors, what makes it difficult to get in in the morning, when everybody is trying to leave. I took more than 10 minutes to get one since it always skipped our floor. The reception desk staff was fine, but just that, they were not friendly enough to make you feel they really cared for your stay. I asked about the value for a late checkout since there was a transaction in my credit card, and they just said that they did not know about any transaction according to the value I showed to them. After the checkout, that was the value of my late checkout.
Breakfast, laundry facilities, nice rooms and bathrooms, kitchenettes, view, location Too few elevators for the number of guests. Spent 20+ minutes waiting for the elevator.
My husband and I always enjoy the Element, it's got everything we need. We stay there 2 times a year while we work trade shows at the Javits.
Free continental breakfast in NYC !!!! nuff said
Liked the view from room could see the Empire State Building ,elevated wait wasn't too bad for the 39th floor, staff very helpful for first timers Didn't like that tv wasn't mounted on wall sat on a stand between bed and kitchen area hard to watch with other person laying beside you, parking was pricey and couldn't access vehicle unless u paid another fee, did not have good snow removal in street in front of hotel,
Good sized rooms Great arrangement for families Right in Times Square if that is what you want. Good value if you need two rooms. Food in hotel was extremely limited Left for airport and couldn't find coffee at 6 a.m A little too much Times Square...accosted by tour guides every time you walk out of hotel door.
The staff was very friendly and helped us when needed. They were not hesitant to ask if we needed any assistance. We were also a little late in checking out and they were super nice about it. Highly recommended
Unlimited cookies! Location location location! The Maid staff was ready to clean rooms by 9. Forgot to put the do not disturb sign up lol. Rooms were always beautiful. Extra blanket should be in the room
I loved the size and cleanliness of the rooms and the location of the hotel. I didn't like that you needed to take an elevator to the lobby and then another to the room. While there it seemed like only a few elevators were working and the hotel was crowded because of superbowl weekend. There was no decent lounge or gift shop.
Rarely do the descriptions match what you get, this exceeded my expectations. Will stay there again.
Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn. No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.
Everything about the stay was top notch!
Great location. Large rooms. Very quiet. Rooms are older. Firnishing are worn out. Bar in the lobby has only basic drinks and bottom shelf wines.
Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again. Could be a bit loud with all the honking taxis and construction outside