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Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
The staff was very helpful and very friendly!
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Everything was perfect
In a city where 3 star hotels are above $250 per night, POD 39 rises at a fenominal location, with modern clean and fresh look at a fraction of the price.... Staff is excellent and the rooms are small- cruise ship size, but that's a great compromise for the bvenefits you get... HVAC system was great and the shower is the best ever.... Some of the electrical outlets didnt work and could not be fixed..
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
Sure the room was tight but the bed was comfortable and everything worked fine in the bathroom. The location is wonderful and so is the value. I will return. Bed was very comfortable and the bathroom facilities very good
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Location Everything other than location
It was my first trip to New York. I was really impressed by the staffs and everyone at Pod 39. Very efficient and valuable hotel in New York. The location is very convenience. The hotel room was comfortable for one person or two people. I'm surprised of how clean the room was. The hotel maintain the cleanliness very well. Very reasonable prices. I wish they had a small fridge.
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
Staff was very pleasant and it was simple to extend an additional night. Cost of marketplace!! Noise was easily heard in hallway.
Very good ambiance in lobby and also bedroom. Very nice experience during entire stay. Closer access to all main attractions & restaurants in NewYork. Value for money in major city. No hotel valet parking so need to find other valet parking nearby.
proximity to train station, snack bar in lobby, restaurant just up from the lobby dirty bathroom floor, poor unkeep in bathroom--sloppy caulking around shower door, built-up crud around shower area, couldn't get into shower without walking directly under shower head. Worst problem was the "modern" touch light switches---couldn't leave a light on in the bathroom to see your way there in the middle of the night. Difficult to use all lights. Dark décor--depressing and dark wallpaper installed poorly--all you noticed were the seams in the wallpaper
We were on the 36th floor and most of the elevators were broken during our stay. Was difficult getting to and from our room. We had to use the service elevator many times.
Great access to grand central station, i.e. don't even have to go outside. Beautiful modern lobby, with dedicated elevators, so short wait times. Nice rooms, modern. Black mildew inside shower curtain. Did not swap out all towels after first evening so had to have face cloths and hand towels delivered. Maids talking in hallway while cleaning rooms early in the morning (my biggest pet peave).
Location Cleanliness Restaurant organization Front desk layout
Location Room smelled, they tried to not offer our booked room type. Even after calling and confirming the day of.
I did like the location and the fast check in. Room service was nice and fast! I did not like that I got a $30 per day upgrade and the room was still real small. Got a view of the side of another. Also, no shuttle to airport. Housekeeping didn't give extra towels at checkin as requested online. Wish I hadn't upgraded!
This location is awesome!!! Can not beat it! Room was too hot and would not cool Elevators were SLOW - seemed liked only one was working
Location was excellent. Lack of options in the neighbourhood for affordable food, unless you wish to tempt fate and eat from a cart of death on the street. Gave us some credit for our hot room. Room was hot, hot, hot. Ac could not keep up. Went down to front desk to ask for assistance. They tried to find a fan but could not( 2:30 am don't blame them). The next day we had to get maintenance up the next day and they found us a fan.
staff very helpful elevators out of svce at times
thanks for the great service.
The views from our tower room were amazing. Staff were helpful and courteous. I would especially like to thank Ces for his personalised service, even though the shuttle did not not pick us up. We were given the wrong information regarding where to board our shuttle service and consequently, missed our transfer to the airport. The shuttle service was rung by reception at the hotel, but the company told us we had been given the wrong information as to where to meet the shuttle and they were not willing to provide us with another service to the airport. We then had the added expense of a taxi fare to JFK, to meet our flight. I did not appreciate this. Also, given the cost of accommodation, I would like to have seen internet access built into the price, not as an additional cost to the customer.
It is successfully located - in the center of Manhattan, near to city centre and sights Stopped in 5* parts of hotel. All strongly become outdated, noise both from street, and from the lift and hotel, the sanitary technician and other demands serious reconstruction. Full not conformity to the price offer. A level 3* plus.
Lovely location, very good service. The room was very nice but the bathroom was quite poor in comparison. Enjoyed Sunday brunch. Had a problem with checking in....had the reservation under the wrong name. Didn't like breakfast in Oscars...the food was poor and the coffee was cold
We think this is the best boutique hotel in New York. Impeccable service, historic surroundings, magnificent public rooms. Great room service food. A bit pricey, but so is everything in NYC.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
Everything was great with the exception of our next door neighbour, who chained smoked both in his room and in the communal bathroom. He was on his cell phone constantly at all hours of the night, talking loud and sometimes yelling while going between his room and the bathroom to smoke. We complained twice to front desk staff who didn't appear to do anything about it as it went on for 4 days.
Clean rooms, comfortable beds, close to good restaurants and subways. What's not to like? :) Small space (as advertised)
It was the perfect place to crash. We didn't need anything other than a room. My 6 year old loves the bunk beds. The shared bathroom was clean and we never had to wait for one. I would totally stay there again.
As a solo traveler staying in hostels mostly, I picked pod 51 and I was so happy with this place. As a hostel stayer saying your very happy is far in between. Very clean and very cute. Twin beds are bigger than the twins you usually see. We both had our own tv and outlet and sink! Right in midtown close to train and Ess-a-bagel! Would recommend this place to anyone.
Clean and convient to my meeting Friday night a group staying of the same floor came in at 1am yelling,laughing and banging the doors.
I liked the location. The room is tiny with no room to properly open a suitcase. Not a nice place to hang out. Also, you can hear everything in the halls. I was so happy to move to another hotel with a bigger room.
Good location, small rooms, thin walls
Clean. Private bathroom in our room. Accessible rooftop. Worked well for our spontaneous day in New York. Noise from hallway. High traffic from shared bathroom.
C u again next year!!!
The price was low-ish My room smelled like cat urine. The shower was in the hallway.
Small clean room, easy check in, good internet Rooms are for sleeping, not hanging out, but completely met my needs - I was traveling for business.
I appreciated using the common spaces to catch up on work. Definitely check out the rooftop patio! I was glad that there were multiple bathrooms per floor and I never had to wait for the shower. The artwork and color scheme gave the whole place a cool vibe. Location was close to transit, the UN building, and a delicious bagel shop around the corner. The room was even smaller than the pictures seemed to indicate, but it was perfect for my budget and still met all my needs.
The rooms are perfect a d the beds are wonderful to sleep.the tv is perfect
The room was ok, was not too happy with my experience here. The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.
Wifi was great and entertainment and amenities on the ground floor were amazing. I had to change rooms because of the auto noise on the Lexington Avenue facing side.
Location was perfect. My room and bathroom were very small, even cramped. I glanced in other rooms while housekeeping had them open and they were much more appropriate-sized. Perhaps my "low priced room" wasn't a bargain, but just the price of a small room.
Easy location. Noise levels from road were quite loud. You can't sit in the bar area without buying a drink, even if you are a hotel patron. I had forgotten my phone charge and the hotel staff was not helpful in providing a temporary replacement, perhaps from lost and found. Instead I was referred to an overpriced in-house gift shop trying to sell me a micro-usb cable for 15-20$. Check-in is late at 4:00 pm. Room was tiny.
Music at the lobby No toothpaste!
Location The room had no AC, complain nothing happened, opened window, I could barely sleep because of the noise from outside
Me and my girlfriend arrived to the hotel at 6pm. Check in time was 4pm but we were told we still had to wait an additional 20 minutes for the key? I would've understood if it was a computer problem but I wasn't given a reason as to why I had to wait.
Door man was not in a service. Luggage deposit payable even in waiting for the room clearance.
Our room was nicely decorated and was clean. We also liked the fact that the hotel had water and coffee in the lobby. The hotel is centrally located, which made getting around the city very easy. The room was very small and it was difficult to maneuver around our one piece of luggage and each other in the bathroom. The wifi also wasn't secure.
Accessibility/ location, customer service No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.
The location was great & the hotel is small but pretty. It was New Year's Eve & they were understaffed. The check in took too long, when we finally got to our room it wasn't cleaned. Very messy. Had to go back to lobby. They apologized and changed the room. Later that night the key for the room stopped working so we visited the lobby a third time. Then the tub got clogged. We left it like that and checked out in the morning. Nothing was offered for the inconveniences and we had to wait for about an hour to get the car from the valet which was other hassle because we lost the stub and had to go again to the front desk. I'd been happy if the parking fee at least would've been waived. Again, beautiful hotel & location but they need more staff.
Great service and nice rooms Nothing
19th Fl room was clean and very quiet, bedding was high-quality. Near (but not too near) Penn Station. Small bedroom, but big bathroom. No closet, just a small cabinet that could not accommodate a business suit, much less an overcoat. Elevators extremely slow.
Very Clean, Very Modern. Loved it!
Location, rooms, restaurant, and 54th Floor Lounge were very nice Everything... we will be back.
Very clean rooms, updated rooms, great service, great location.
The location was great. So close to Time Square and in the middle of 2 great Irish Pubs. Only that we could not stay longer.
Overall staff was friendly.....BUT Our beds were very firm, and our maid did a lousy job cleaning our room. She left a dirty wash cloth on our bathroom floor for two days! We did not receive our requested newspaper at our door, and the staff would not give us a paper because there were no extras. The Internet charges were ridiculous!
Location Overall atmosphere less than satisfactory
Had a wonderful stay. The staff was very attentive and always seeking ways to make our stay better. The location to shows was the best with a theater right next door and the 54th floor bar was a perfect after theater hang out for drinks and snacks. It was also steps away from the subway to go in any direction. We did not have to step foot in a "smelly" new york taxi all weekend not to say the subway was a bouquet.....just kidding on the smell.
Location was great A bit noisy Some of the staff( not all) had attitude. I noticed they were attentive to some people better than others.
The view of the city and comfortable bed
Staff was very cordial and gave excellent customer service. Charge for Wi-Fi was unexpected for a $700 a night room.
Convenient location to everything we were doing and the Molton Brown products are terrific! It's a luxurious hotel and a lovely interlude from the chaos of Manhattan. We asked for some champagne flutes and the ones we received were delivered dirty. We called and asked for replacements and it took well over an hour to receive them - at that point we had washed the flutes ourselves in the bathroom sink.
Staff was great, service excellent, rooms were huge in the Tower No coffe in room, very pricey to have sent to your room
Large rooms, excellent location
Location, good neibourhood , good loung and snack shop . Also rooms were good side and clean with proper functioning bathroom. I wish they had a sit down restaurant of their own. Although they are close to restaurants on the street.
Beautiful hotel, incredible view and far enough away from the craziness of Times Square but a pretty easy walk to wherever you want to go. I was skeptical because of the deal we got on hotels.com but it was an awesome spot! No closet in the hotel room.
Decor, location, cleanliness $16.00 for wifi
Absolutely beautiful hotel in a great location! Loved my stay there!! Charging 16.00 per day for wifi is insane
location room wasnt clean properly by housekeeping
Nice ambiance. Good elevators to get to room efficiently Poor housekeeping. Bathroom smelled musty. They forgot to leave washcloths one time. Then forgot to leave shampoo another time. When we called for shampoo to shower took 1.5 hours to come. Also asked for blankets when checked in which never came.
Our room directly overlooked St. Patrick's Cathedral and it was gorgeous. The room was spacious (unusual for NY), clean and comfortable. There's a wonderful café right off the beautiful hotel lobby for specialty coffees and French pastries, and the fitness center is amazing. Plenty of bar/restaurants within walking distance, as are many of the tourist attractions such as Rock Center. I would highly recommend this hotel, and will look into staying there again. There was nothing that I disliked about this hotel, although I would have preferred a lower internet rate (it is $16/day).
Walking distance to subway, Times Square, 5th Avenue, and various popular eateries We asked for a fridge but never got one. ; ( however, it's ok bc we weren't in the room much anyways
Great location for the whole city. Getting to and from was very easy and made our stay in the city that much better. The hotel is very decorative on the exterior and lobby but the rooms leave a lot to be desired. Very plain room but if your there to see the city it is just fine.
Everything was very good. At the "check in" counter, the man in charge was very helpful, enabling me to get a room without having to wait. I appreciated his efforts very much.
Close to Times Square Hotel room was quite and comfortable Good competitive pricing When you check bags into the bell hop they keep them outside in the lobby. Nothing disappeared but it made me a little uneasy.
The location was perfect for going to time square and all the local tourist attractions within walking distance to everywhere..check in was very easy and they were very professional. There is nothing that I didn't like
I loved how they all treated me and my almost 2 yrs old daughter. They loved her Gia! Everybody paid attention to her, played w her, made us feel like at home! We ll be returning again for sure! There was nothing not to like! Hotel is excellent and I suggest to everybody!
Clean rooms and very friendly staff!! N/A
Location is great and NYC atmosphere is why you head to this area. Hotel is going through renovations and rooms were not clean. Bathroom had mold and tub was missing shower parts. Not what we expected.
- Excellent Location - Around the corner from the times square / Walgreens tower, H&M etc. etc. - Clean sheets and towels. - Really good Bloody Mary's. - Most of the staff were polite and friendly. I'm not the type to give bad reviews.. BUT - I found boxer briefs from previous guests in the drawer of the night table, on top of the bible. Disgusting. It really made me question the importance of sanitation and thoroughness of the cleaning crew. - Not a good sleep. The beds were hard and the pillows were thin and flat. - The fridge and mini bar were missing from my room. - There were unknown charges to my account. And I tried to contact the hotel to question these charges, I was redirected many times. And I was always sent to a voice mail. Eventually, they told me they would investigate and that they would call me back. They didn't. When I called back the account billing personnel (Deborah, I think) was extremely rude and sarcastic, she redirected my call before I was even done speaking.
The room size was good for NYC. The staff was friendly. The location is good if one wants to be close to the theater district. We couldn't turn the heat off. We tried turning the temperature as low as it could go and it was still blowing warm air.
The rooms were great, and the staff was amazing! Excellent location... Thank you! Nothing!
Location Hotel is not 5 star
The front desk staff was incredibly nice and helpful. Especially Tiffany and Katrina. They accommodated an early check in and and a late check out (we didn't want to leave!) The beds were the most comfortable I've ever slept in. The room was spacious and the bathroom nicer than mine at home! Perfect mid-town location. But the friendly service is the main reason to stay and come back again and again!
It was a good experience. The location of the hotel is the best. You are in the middle of everything. The staff was nice and friendly The breakfast options are really very limited but it was ok. The wardrobe space need to get bigger. It can hardly fit for one nevertheless two especially in winter.
Good Location room too small
This hotel was in a great location. Minutes to Times Square, good food, shopping, Broadway. The staff was always friendly. We would definitely stay here again.
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
Friendly, clean, modern, excellent location.
The room was clean and the hotel was in a prime location-close to Times Square and 5th Ave shopping Room temperature
Good location for major attractions. Very attractive decor, comfortable bed, friendly staff. Free wifi. Room was not well lit. I understand the design but I could barely see in the small closet when hanging my suits up. Room service was from a quick service place next door. Issue with the water heater the first night.
Everything about the stay was perfect! Nothing to complain about it all. You are a 5 minute walk to the center of Times Square and a the rooms are spacious for a NYC hotel. Additionally, the rooms for very clean and updated. I'll definitely return to this hotel the next time I am back in NYC. Nothing!
Excellent location. Clean rooms. Comfortable beds. Room was not ready for check in at 3 pm.
The small bar in the lobby. Friendly staff Good general location Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful. there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
Nothing No pool they need to scrub the internet & take down every mention of having a pool. FALSE ADVERTISING & they were not apologetic at all. You google this place it lists it having a pool big mess for kids
I liked the view of the New York skyline from my room. The hotel was very clean and nice.
Clean, very friendly staff and comfortable accommodations. Wall were thin, we could hear entire conversations going on at all times.
Great staff loved the security dog in lubby To get in shower was quote slippery and shower head in a weird place
View of the east river. Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Location -- close to UN where our meeting was held; Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Staff was very friendly -- they checked me in early and gave helpful directions. View from my room was great. Wish the location was a bit closer to Times Square, but it's not too far...
Limited toiletries and poor cleanest. Will not stay there again.
The One UN New York was very comfortable and well maintained. I particularly liked its proximity to the UN Headquarters, where I was attending a meeting. An added plus was the great views from my room to the south and west, so I could see the Empire State Building and Chrysler Building.
I liked the location of this hotel. It is close to United nations building. The room was very clean and overall ambience of the hotel is quite good. I would like to stay again in this hotel.