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Hotel is a good location, within walking distance to SoHo, Nolita, Bowery, short train ride into Brooklyn. I came in on a red-eye and arrived at the hotel at 6:30 and they had a room for me, which they claimed it was a "free upgrade." Heater didn't work as well. Room was 50 degrees when I arrived. Put it on full blast and it only got up to 58 in 4 hours. I left it on and took off, returning 15 hours later at 3am and the room was still only 62 degrees. The luggage storage lady was rude and inattentive. She was rude when I dropped off my bag and I had to retrieve it myself. Also they used stickers with crappy adhesive so now my luggage has goo on it.
Right in the middle of Downtown New York, easy to get to everything walking or by subway. The hotel had good, reasonably priced food and nice clean rooms. It was great for a weekend get-away with my husband.
The view was nice and facilities were very clean Parking and access to valet/ waiting area were difficult. Rooftop bar was closed.
Beautiful small hotel with clean and modern rooms. From the window I could see the Manhattan bridge which adds to my down-east Manhattan experience. Personnel was helpful and kind, they provided excellent breakfast. There is an M15 bus station next to the hotel so it is easy to go downtown from there. Holiday Inn, please invest in the hotel to add noise-filtering windows to the rooms. I would suggest this hotel for visitors who already visited New York previously, as the surrounding does not reflect the overall landmark Manhattan really has. Overall I was satisfied with the hotel and thanks for the hospitality!
The hotel was very clean and the staff were helpful and patient. The free breakfast was well stocked and we had no problems with appliances in the room. There are even recommendations for places to eat and directions to various parts of new york on the website. Very good deal for the price. :) The only downside was the location which was above a market. If you don't like the smell of fish it might bother you, but it's not nearly as pungent once you get inside.
Great staff who were professional and polite. The toilet in our room was constantly running. The staff addressed it immediately. Wonderful breakfast as well as seating area. Very comfortable rooms and amenities were top-notch!
I'm a student and found the tariff to be reasonable and a great deal considering the proximity to downtown Manhattan. The location wasn't very good. I'm not sure if I'll choose this location again.
Everything was very good, nice and helpful people. Very clean. The location of the hotel has easy access to public transportation and is safe but the area smell bad and does not look very nice. Inside the hotel is very good and clean but outside is not. (Close to Chinatown)
Incredibly friendly and helpful staff. The location was excellent, within a close walk to all of Manhattan's lower east side, and only a couple blocks from the subway. Our room had a great view of downtown and the Manhattan Bridge!
I was looking for a hotel in NYC within walking distance of the Lower East Side, and found this. It was one of the cheapest hotels that met that criterion, at $250 per night (not including tax, which brought it up to $290). The room was sufficiently large to be comfortable to move around in, and the bed was firm (which I like). Everything was clean enough. There is free internet and it's fast enough to use it for work. The person who checked me in was friendly and had been nice on the phone when I called to say I'd be checking in late. The person who checked me out was fine, but less friendly. I can't criticize the staff, though - they were fine. There is nothing in the hotel to enjoy. No lobby to sit in (i.e., there's the front desk and maybe a chair or two, but that's it), no exercise room as far as I can tell, no restaurant, nothing. And no coffee served in the morning, so you can use the coffee machine in the room (which I never do - no fresh milk for coffee makes it unpalatable) or you can walk for a mile to get somewhere to get coffee. So if you get up early (as I did, coming from France I was on a different time schedule), it's really kind of disappointing and difficult. While it was clean, the price wasn't low enough for me to consider it again. I'd rather pay an extra $50 per night and have a better location and overall better hotel facilities. (I might even be willing to pay $100 more for that - it was really that unpleasant.)
The view was amazing, hotel was clean and very modern and the staff was incredibly helpful. We were in town for a bike race and they even offered us an hour of entered stay for free so we could shower before driving home. The WiFi was a little unpredictable.
Clean rooms, spacious bathroom. Popeye's on the lower level.
Clean with a large bathroom Coffee service was terrible, in Chinatown
On this trip I just needed a bed to sleep on, and a shower & toilet to use, and Hotel 91 definitely met those needs. While not the fanciest of places, or the most elegant decor, but the staff were very friendly and helpful, the bed was quite comfortable, and the plumbing was all in good working order. The room and public areas were all clean, too. The hot water took a little long to get hot, but I also blame that on the weather - had it not been ~5 - 10 degrees outside, I wouldn't have been as desperate for a properly hot shower. The room door also felt a bit flimsy, but it kept the sound and cold out so that's more of a "feeling" thing than an actual complaint.
No problems at all good location had a great stay, reception was helpful great price a lot of good food close by. Got to do alot of shopping only thing was parking was far away but its New York what can you really expect. Thank you.
The value for the money Kinda in a depressed area
Wifi was spotty at best. Several times I needed to go to the reception desk and ask them to reset it. Sometimes they told me to just use it in the lobby. One evening, the desk clerk told me to wait until morning. When I said that two other desk clerks had reset the wifi on previous days he rudely expressed skepticism and demanded their names. When I obviously did not have their names he demanded precise descriptions of them. Even for New York, the Kayak-discounted price of this hotel was far too high for the value received. I have stayed in New York many times and will never stay at Hotel 91 again.
Best location middle of Chinatown so I had access to restaurants in minutes of walk. Cab fare to 34th street wasn't to bad since the close distance. The sound from the train right outside of my room, but that's all big city are like. We are young so we adjusted to the noise after the first night.
Reasonably clean. Very noisy with trains passing by every 5 minutes. Bad views from the window. Old furniture. Poor heating in rooms. Tiny desk. TV remote does not work.
Clean beds and updated bathrooms for an great price. Hotel 91 is less than 5 minutes from a subway station (and be sure to get coffee at the "12 corners" coffee shop on the way.) All in all, Hotel 91 was exactly what we needed: an inexpensive but comfortable place to recharge as we explored NYC. The neighborhood is not very central, so it is ideal if you are looking to have a place to sleep and leave your bags as you are visiting the city. Don't plan to come back to your room and change before dinner, though.
subway accessible, hotel room was tidy, no complaints
Close to a subway. The subway station next to the hotel.
I like nothing at this place Giving me hard time for my room , when I was at the hotel , and after that I find out they double charged me , for the reservation I have already cancelled, and I call back they are not refound my money back, it's the worst place I have ever been
Good location; pleasant and helpful staff; lovely new building; very comfortable bed; small, but cozy room; very clean; free breakfast; would definitely stay again. Cost, but it's New York; It's expensive. Compared to other hotels of similar caliber, this option was quite affordable.
Location Dirty and rundown
Good location for Seaport area and not too far from good restaurants.
The location was good, coffee was good, my view from room was great. The price was ridiculous.
Staff very accommodating. Fire caused elevator service to cease. Room rate was reduced by $75. Very nice! We were on the 6th floor. All staff very pleasant and helpful in every way! Great location!. Booked a double-web site said "last one". Hotel did not have a double- got a king. The "last one" available display prompted my booking at that time. Sales pitch or reality by Booking.com?
Excellent staff! Willing to answer any and all questions; assisted us with parking; offered to watch our bags before check-in and after check-out so that we would not have to leave them in our car (which was in nearby parking garage); assisted us with obtaining a roll-away bed very quickly. Yummy continental breakfast. Excellent location - close to the Staten Island Ferry and the Brooklyn Bridge, a block from the water, close to the subway to go uptown, very close to parking. n/a
The neighborhood is very interesting with lots of good restaurants serving nice meals at interesting prices (Stella Maris, Il brigante, MarkJoseph steakhouse, Suteishi,...). During our stay we had a quiet room on the 5th floor. The staff was always friendly and willing to help. I would come back at any time and will definetely recommand the hotel & seaport neighborhood !!! Air conditioning a little bit noisy.
Great location for family visit by car to New York. Easy in to city, easy parking.
Great Location! Loved the view of the Brooklyn Bridge from my terrace room. The room was clean and the bed comfortable.
could do with a small bar
Good location, great view of the Brooklyn bridge from the room, friendly staff. Not a 5 star hotel so don't expect stuff that a 5 star would include. Parking around the street is hard to find during weekdays and is too expansive in the nearby parking facility.
breakfast area was small, cluttered and had a bad layout which made navigating the food line and seating difficult. The rest of the amenities were fine and the location is very good for dining and access to seaport area.
location breakfast is quite poor
I thought that the way this tiny hotel was wedged into this older part of time was cool. Literally the hotel is so small I almost missed it even when looking right at it. A bigger sign would've been helpful. The breakfast bar was good, the staff was friendly, the room was small but had everything needed. My one major complaint was the inability to control the thermostat. There was no cool feature on the thermostat, only heat, and the staff for some reason couldn't explain this to me. I was simply told it would get cooler as the temperature went down. So during the day when it was almost 80 degrees outside, it was almost 80 degrees in our room as well. We were only able to cool the room off at night by opening our window. Also, even though I told the staff several times before my stay (I made my reservation about a month ahead of time) that I would be coming in at 6am I was still unable to get in my room until 1pm. So after riding a bus for 7 miserable hours my wife and I had to walk around NYC for another 7 hours, wearing the same clothes from the day before and with no sleep or showers.
We had to take the tour bus to Niagara falls...and the hotel was at walking distance Good breakfast...and coffee at the lobby through the whole day.
The young woman at the front desk was so kind and helpful. It was a wonderful experience.
location was great. Lousy breakfast full with cheap stuff. Bed had a showercurtain, really uncomfortable. We asked for a quiet room but were placed across the elevators.. too bad.
Comfortable and decent sized rooms. Hotel located in proximity of many attractions in NY. Staff helpful. Lack of non-ethnic supermarkets in the area.
The rooms were clean and the staff was helpful. The breakfast area was small, but usually enough. The area (Chinatown) was ok, but maybe a bit too crowded in the day and too deserted at night.
Perfect localization: close to B, D and 4,5,6 trains. Centre of Chinatown with it's unique climat. Close to Soho, Noho etc. Room small but quite comfy. Cleaned every day. Nice and helpful staff. Free wifi and access to computers/printers. Excellent value for money. Breakfasts - better go to the nearest Starbucks.
I feel this is a bad experience to me The water pressure for shower is very bad the water seems dripping and slow motion when I called the front desk. They told me a stupid excuse Because I am 11/ fl. So the water usually slow at all. And they may be change the shower head after I check out. They never think should change another room for me. Even I feel it is not comfortable Their name is comfort inn and it is not
Noisy, poor breakfast, small room, connecting room (single door between the rooms) generating excessively close with neighbors - you share their conversation, their shower, their TV ...
Clean and cosy room with all appropriate amenities, free wi-fi, location close to all attractions of lower Manhattan. One of the best prices for such a hotel in Manhattan. Location in th heart of Chinatown is probably not the thing you expect from staying in NYC.
Excellent price for New York, especially for a new, modern hotel. The location, but acceptable for the lower price paid.
Excellent service, the staff was friendly.The room and bathroom was excellent. The bed was extremely comfortable and the area was convenient for china town, greenwich village, financial trade centre, soho, little italy, I walked to all those places. Car ride away from mid town. Excellent area. As a solo lady from london it was a great experience. The hotel will provide with a car if needed. The breakfast room, no joke very small. need a bigger area! People went back to there rooms because it was too small very disappointing.
We stayed for five nights in september-09 at Comfort Inn Manhattan Bridge. The service was ok, Breakfast meny was very american with waffles and bagels, but we liked it. The everyday cleaning was without any complains. Very comfortable beds. The hotel is newly renovated so everything was very clean and fresh (includning the bathroom). The location of the hotel was ok, but it's almost in Chinatown, so you have to walk 10-15 minutes to get out of that area. The staff on the hotel could be a little more serviceminded.
Impressed nothing..it was worth for money i paid though a bit expensive
Clean Considering NY prices- good value for the money Very close to subway station Comfy Continental Breakfast Very small room
was really easy to find the bed was like sleeping on a plank of wood, the rooms were very small
location is quite good since it is close to subway. the staff attitude particular the lady (I believe she may be the owner or the senior manager). One morning I met her in the restaurant for breakfast. She warned me I cannot use the paper for put bread in the microoven. In fact, there is no paper plate in the restaurant but it is not the main point. Main point is her manner. Then, she left the restaurant and turn off the light. Oh...my god. I am still in the restaurant and I am the customer. I do not know reason since it is my second time to meet this lady...
next to Chinatown and to places we wanted to visit the guy at the reception didn't seem too receptive....felt we were disturbing him when we had a question to ask him
Cleaness ,wifi Noisy , no shower had to go to another room for shower
All of New York, nothing about the hotel! Everything I didn't like
Good veiw)) Housekeeper didt change towels
I already knew the hotel. It's very well located (Lower East side, close to bars, clubs and music venues), clean and recently renovated, and well-priced with regards to other hotels in Manhattan. No remarks here because for that rate one really cannot expect a whole lot of luxury.
Cheaper than many other hotels, croissants and tea included, good tv, bathroom fairly clean Bedsheets quite grubby-looking, bed very hard, shower quite painful, wallpaper rather interesting...
Hotel was very clean and staff polite and always ready to help. I liked private bathroom, good bed and TV. They even provided small breakfast. We appriciated that hotel was next to the Brooklyn bridge cause it was very easy to find it:) /Chinatown is quite chaotic/.Great place for everybody who loves chinese cuisine. The smell of food from Chinatown. No Starbucks close to hotel.Subway on the bridge.