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Other than the size of the room which is typical of NYC, overall a nice hotel. We travel to NYC 3-4 times a year. We liked the lobby area of this hotel, friendliness of staff and location on the upper westside. Room cleanliness could have been better and there is a large construction project going on next door so if you are traveling during the work week ask about room location
The bathroom/shower and large flat screen TV. Internet facilities ample and very useful. Hotel reception area not particularly well lit. Milk not readily available to make a drink in the room despite what appeared to be a top of the range coffee machine.
Liked the location, next to good restaurants, shopping, coffee shops, Central Park, museums. Subway is a five minute walk, can get downtown in 20 minutes. Digital thermostat was great for temp control in the room. Came with a Keurig and replenished with 3 k-cups every morning. The staff, especially the doormen, were very friendly and helpful. Serafina is connected to the lobby, has a great brunch. Some reviews stated the rooms were loud, we had no problem during our stay, it was quiet. The bed was very comfortable and sheets were soft. The room was on the small side, but expected in NYC and honestly all the room we needed for 2 people. Decor felt a little like a college dorm. The whole back wall with the TV was full of black scuffs and brown globs - looks like it has rarely been washed. Wish it would have came with a refrigerator as we weren't able to keep any cold drinks in the room. They are trying to be minimal with the decor in the bathroom, but only one towel hanger? Come on.
Great room, location and a friendly staff Nothing really
The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating. The walls were a little thin so you could hear people in the next room or in the hallway.
Ambience , location and aesthetic Slowest elevators in the goddam world. Really need to fix that.
The location is convenient and access to shops and restaurants in the proximity makes it an easy stay. The staff is friendly and assists in a professional manner when approached. The rooms are OK, but seem to be a little overloaded for a 2 bed configuration, which makes moving around difficult. The bathroom is OK, yet looks a bit sterile with a stainless steel sink. Good for a short stay, a bit uncomfortable for a longer stay.
The staff was very friendly and the location was perfect for us. They were decorating for Christmas when we were checking out, and it looked beautiful. Loved the Starbucks coffee bar in the lobby.
Location is great on upper west side. close to subway. Rooms very attractive and modern. I reserved a limo to Newark Airport when leaving. The Bell Captain arranged the ride. Fare was quaoted at $78 although the far was $62 on arrival. I agreed to pay. On arrival at the airport the driver could not accept credit. I don't think he was from a legitimate company. I refused - he took off - very stage. When arranging through hotels, this should not happen!
Valet parking, the friendliness of the staff, having Star Bucks coffee in the lobby - the lounge area in the lobby where 11 of us had take-in dinner - good place for the 3 children to have space to relax. The children thought the glass doors to the bathrooms were funny - they could see the shadows of the person in the bathroom!
Location is great. Rooms are clean and big enough. Beds are high and a bit nerve racking with small children.
comfortable, cosy rooms and friendly staff. Nice neighbourhood with a laid-back feel. The only problem was that the wifi is slow, unreliable and expensive.
Recently renovated and beautifully done. Every detail was very carefully thought out and the crown molding in the room and hall are gorgeously done! A lovely place to stay.
Very clean room in a relatively quiet part of the city. Shower flooded the bathroom upon showering. Not a big deal, but had to clean up the bathroom after a shower.
Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating. Later check out.
location small lobby-no lounge
Our room was very clean and a very nice size. Big construction project going on next door -very noisy at 7 am. Also, mattresses are tired and saggy.
I've stayed at the Lucerne multiple times, and it is consistently a great hotel on the upper West Side. Rooms are comfortable, staff great, and overall just a very nice experience
high quality establishment with attractive look and feel in excellent location
Great location. There were lost of restaurants within walking distance. The subway is one block away. It is a beautiful building. It was NYC-hotel to an extent - small elevators, fairly small room but not too small.
I liked the sitting room area. The fact the room was quiet, despite being on a busy avenue and street. It was suitable for our family gathering.. It was overpriced for the neighborhood and for the amenities offered.
Friendly staff, location and the upgrade I was given was a wonderful surprise. No complaints.
I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens. Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.
Kichenette facility; cleanliness poor mattress on fold-out bed; did not fix the heating element during our stay
Great location on upper West Side; easy access to subway, Central Park. Staff is helpful, room is clean and nicely appointed.
Very friendly and helpful staff. I had a non smoking room, but I could smell cigarette smoke in the morning, presumably through the air conditioning system. Ugh! Disgusting.
Good location for visiting the American Museum of Natural History and the Metropolitan Opera House. The shower doesn't have much water although water comes lot from the tap for bathtub.
Location and layout of the suite (separate bathroom so no one had to go through the bedroom). Lovely, responsive maid.
localization, cleaning and confortable room and the little kitchen when I arrived I had a small problem with the book. But I think the problem is the booking.com, not the hotel. And after some trouble they solved the problem.
Room was available for early check in. The bed and bedding were really good quality and comfortable. Fridge even had ice in the freezer. Across the street from Fairway; great for provisioning the room. There were no bedbugs!!!!! Taxes are very high in NYC hotels, so while the rate looked very attractive on Booking.com, customers should be aware that our three night stay cost over $100 more than the booking.com rate because of taxes. Was okay with us because we were happy with room, location, etc. but NYC is expensive.
The price, the location Old room and furniture, old bathroom
location of hotel. Comfort of room. Nothing
Location was great!!! It's next to a market and a block and a half from 1,2,3 metro stop. Nicely maintained. Excellent stay!
Great location in great uws neighborhood Good value Parking No valet
I was rather surprised that the price quoted did not include taxes. Coming from Europe it came as a nasty surprise at the end.
The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.
Great service and close to many destinations
I love the Excelsior, the staff, the location, the cleanliness, just so easy, so accommodating. Always the desk personnel are lovely, the last day, the 29th, the desk man was a bit condescending. I've never had that experience before, but upon asking him about leaving my bags after check-out, asking about a taxi to the airport, he almost dismissed me, as if I were an annoyance. Unfortunate, but true. The desk man when I arrived on the 2nd, was lovely, very patient, very accommodating. I've stayed here before, never had that experience, so it must've been a bad day for him.
I loved the location.
The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food. Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.
The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side. Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.
Drained very slowly
From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well. I didn't like leaving to go home!
Great location, pretty, away from the hustle and bustle of Times Square/Midtown Not a business hotel. Need to pay for WIFI. No room service. No coffee machine. Only coffee available is at the breakfast room and they charge you $2.50 just to get a cup in the morning. Not the expense but the nuisance and inconvenience. No shops on site. Just vending machine. They try to pretend to be upscale here but nothing about it is upscale - from the property to amenities to service. Hugely disappointing.
The hotel was nice, but it is really the location that sells the place. Can't beat it. A block from Central Park, across from the Museum of Natural History. Bathrooms were a bit dated, and the plumbing seemed temperamental, but it was more than adequate.
comfortable beds large TV very clean great location nice sitting room quiet hotel Small bathroom, no shelf for toiletries , not enough room in the kitchen easy meal prep
This is a great, convenient hotel on the Upper West Side of Manhattan. Just a few steps from Fairway Market and Citarella and short blocks to the subway. If you have family nearby as we do, it is a perfect place to stay. We had a suite with a tiny kitchen area- microwave, refrigerator, and a small electric kettle. Staff was friendly and helpful. Try Maison Kayser across the street for breakfast or brunch. Very comfortable king bed. although very strange huge king pillows. Tiny bathroom, has everything you need, but no room.
Clean, nicely designed rooms; comfortable and cozy Construction work in rooms opposite - woken up by loud drilling and hammering at 9am for two of my three night stay. I think I should have been alerted to this fact before I registered.
The room was very clean, the set up of the room was modern and fresh! would stay again. they are doing renovations on certain floors.
The stay was excellent and the staff was always very helpful and attentive to my friends and my needs. The location was very good and there is a 24hr market just around the corner. I didn't like that I had to leave aside from that my stay was exquisite I highly recommend this hotel
It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs! Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.
Flight was delayed a full day, so we headed over to the hotel and was pleasantly surprised at the how much we got for our money's worth! The staff was extremely accommodating as well.
three windows in my room. Three urns of cold drinks in the lobby every afternoon. only one small elevator working for the entire week
Location is perfect, hotel is beautiful, clean and comfortable. Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.
staff and cleanliness the elevator did not work. We went to the service elevator.
Location Price Cleanliness
Friendly staff Facility, Elevator was not working. We had to use staff elevator. Construction/renovation on the floor, right in front of my room. Dust and noise.
the staff was vert friendly and helpful. the room was largge for ny and very comfortable. the diner across fromthe hotel was very ny and had quiet a variety and would deliver. market closs by. everything you neeed for a relaxing ny trip their were problems with elevator but not serious to cause any discomfort
Very good location. Just a block away from subway and lots of little shops to get something to eat or do a little shopping. Very clean room, well furnished and very clean. Bathroom was huge! I asked for a car service and got a driver that drove way too fast and just wasn't very professional. Not the hotels fault but it was scary.
Quiet, close to a Subway and clean Small, basic room
The location within walking distance to all facilities such as transport etc the friendliness of all the staff. The comfort of the Hotel its self
Bed was comfortable albeit small. Fridge and microwave. Room was very clean and the bathroom had been recently remodeled. The rooms are very small but it didn't bother my wife and I, we were mostly there to sleep. Location is great. It is a 4 minute walk to the subway and a few bus stops close by. Lots of restaurants and bars within walking distance. The area also feels pretty safe as well. There was a bit of a catastrophe when we checked in but the hotel staff handled it well. We got to the hotel at 11:15 pm after a frustrating flight to find out there was a problem with our room (air conditioner broke). They put us up for the night at a Day's Inn 15 blocks uptown. They paid for the room there at $290 for the night and paid cab fare both ways. When we came back the next morning our room was ready with a brand new air conditioner. While the ordeal was mildly annoying I felt they handled it very professionally. They could have just said tough shit, we'll fix the AC tomorrow but they didn't WiFi was spotty at times. Water temperature in the shower is difficult to maintain but thats typical with old buildings.
It exceeded my expectations. Clean and comfortable. Perfect for the solo traveller. Very friendly and helpful staff. It was my first visit to NY and the staff went out of their way to help me. The lobby and sitting room are somewhat off-putting but the rooms are a pleasant surprise! And the location cannot be beat! I will stay here again.
I liked the strong water pressure of the showers. The room was very small, the towels were thin, and you could hear all conversations in the hall. There was not security because anyone could walk in and go to the floors. The sitting room was extremely hot. There was no way you could remain there and the staff were lukewarm.
The convenience and neighborhood of the hotel and the view of the park and Hudson River. Rooms are very small.
Location; neighborhood sense of simply living on Riverside Drive, at Riverside Park, in Manhatten. Staff was helpful and kind. Towels & sheets were crisp and clean. Comfortable with the reality of the situation and handled professionally. Old, small building and rooms ~ sense of renting a tiny studio (with fridge and microwave) for your NY stay. Clean but decidedly rough. The (double) room was only slightly larger than the bed it held. Would likely not have opted for that if shared with another person.
It is filthy..the staff is very kind though.
The room smelled, the carpet had stains and the furniture was old and dilapidated Everything
Location and helpfullness of staff. The view of the Hudson. Shops, restaurants and subway all close by. Rooms were very small and in a bad need of a makeover. TV was over the head of the bed which meant that it was impossible to watch it while in bed. There was no kettle supplied. Location, staff and value for money made up for all of the above. Should really be classed as a hostel......
Realy good bed and good shower
Location is the only positive impression left We've booked room for 2 adults and hotel offered us room of 3 sq.m which is not sufficient even for one kid
Our room was cleaned daily. The reception area was like a building site and the whole foyer was being renovated. We were not informed of this. Our room had stains on the carpet, however the room was cleaned daily. The hotel corridors had a horrible musty smell to them. No safety deposit boxes were provided. Staff were friendly, but hotel should not of been open during such renovations.
Good location, comfortable room, DVD, high quality shampoo&bath gel, always cleaning room, very quietly Non-comfortable hotel's hall near reception
location cleanliness facilities and staff its not anything you can do but someone vomited in the bathroom and didnt clean it up very well horrible experience needing to use the toilet it was cleaned properly when staff did it it would be nice to have an alternative to use but the same thing could happen there
We were very pleased with the location of the hotel. When we arrived we got to know that they took 200 dollars extra as a deposit, in case of any damage ect. We did not read about this in booking.com. (This is the second time we've been getting wrong information at booking though) They also told us we would get the money back when we checked out, and its been 5 days, and we still haven't got them. There was also problems with the payment. But it is a ok hotel for students ect.
It was good located. I and my wife were eaten by bedbugs. Corridors was smelling food and it was really bad.
location sometimes there is no room cleaning, cleaning ladies complaint about being too busy!! Except for one, overall reception staff are not friendly.
The front desk staff were friendly and efficient and responded quickly to our requests. The room was clean and big enough for 4 people to stay in reasonable comfort for 9 nights. The maid service was good. Coffee was provided for the coffee maker every day and there was enough crockery to make good use of the microwave and fridge facilities. I was a bit worried about reading the reviews, but our room had no problems with mice or bed bugs, although there were some very small cockroaches near the sink and microwave area sometimes. It was the smallest hand basin in the world. But otherwise fine!
room service & quiet external heating tube in bathroom (was very hot) & hard to use heating device in room. bath room's ceiling had couple of black spots which did not bother us but could others.
location is good, one block from the subway station hot shower sometimes did not come out.
The staff, especially Mo, were exceptionally helpful and friendly. Construction is still going on, and when done is going to be beautiful. It did not impede us in anyway. This location is fantastic for all ones NYC needs. Train close by also. Could use a bar in closet area to hang clothes. Maybe just overlooked during construction.
Hotel has been recently renovated, so the rooms and bathrooms are clean, fresh, and new. The room was a good size and the bed comfortable. Great location if you need to be on the upper west side. Very close to Central Park. Bathroom was VERY small and uncomfortable. Only one elevator for the entire hotel, so a long wait or take the stairs.
The location and cleanliness of the hotel was exceptional. The assigned room was very small; it was also dark, due to the low level (2nd floor) and the closeness of the adjacent building. Nevertheless, the room was clean and the bed was very comfortable.
This guest did not leave comments about this hotel.
Location and staff were great Too busy for such a small space, no closet, breakfast was horrible.
Near central park Did not provide drinking water during breakfast, the lobby bathroom smelled like urine. Had to get room key programmed twice. Did not get clear cable reception on tv. Wifi too slow, resorted to own cellphone data.
This guest did not leave comments about this hotel.
The character The elevator and small rooms
Although the hotel was under minor construction...It was quiet. Room was all brand new and super clean. Staff was beyond nice and helpful.Location was close to all. this hotel is a 12 out of 10. not at all..I will stay there again
location construction, lack of breakfast area, size of bathroom