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Staff was helpful and attentive. Rooms were clean, light was good and so was having the outlets for devices. Great service of offering the small items one needs or my have forgotten like toothpaste and deodorant. Making this service known. Thanks Better food selection.
Comfort of room. View. Restaurant. Location.
Location, appearance, friendliness of staff, and the rooftop. The fitness center was adequate and even if it wasn't, the view from there was amazing! There was great food at the hotel and all around the neighbourhood, try Wolf Nights and Tiny's Giant Sandwich Shop. We spotted a few TV and sports stars in the lobby, that was interesting...they are much uglier in person. I felt like I spent a lot of time waiting for the elevator and the complimentary coffee seemed to be a chore for the staff to deal with. Also, there was an incident when my girlfriend needed assistance with something and the concierge was skeptical that she was a guest and was very rude. Everyone else was great!
Bar Rooms ,menu
Wonderful location (but Lower East Side, not central). Bice bar and public spaces. Beware the tiny, tiny rooms!
Staff was very nice. Room service was prompt. Phone didn't work. Cable didn't have all channels. One girl says can't do late checkout while another says no problem?
All in all the hotel was ok, but the staff was so extremely obnoxious that I would never in a million years consider staying there again.
I loved the lobby and welcoming portion of the hotel I also enjoyed the view of east village from my hotel room on the 10th floor.
good locatiom, generally nice nwer place. nice shower very tiny room!
Accomodating staff, welcome beverages, clean lines and fresh modern design. Great TV in room, comfortable bedding, exceptional bath. Our room was a bit small, but overall the hotel feels like a European boutique hotel. Great Location in lower Manhattan The rooms are a bit small.
The staff, was very nice and service oriented. The room was quite small for two people with luggage.
The hotel was very interesting architecturally and made it enjoyable to visit. The staff was very attentive for the most part, especially the door / bell staff. The hotel bar wasn't very well stocked, and it was difficult at times to get service because there was only one "front desk" person on duty. When they were taking care of other guests, you didn't have good access to them. Electrical outlets in the guest room need to be more accessible.
The room was very small and was not ready for check in when we got there. We were told we would be called on our cell shortly after we got there to inform us the room was ready and we were never called. We were then charged a fee for checking out an hour after check out and was never told a fee was going to be assessed. I found out when I check my credit card statement later that day.
this is a wonderful little boutique hotel. service is friendly yet sophisticated. housekeeping is excellent. Location is perfect if you need to be near NYU. we've booked another stay.
For NYC room was large enough and well decorated and maintained. Very nice and accomodating staff. Love the location. Would stay there again. Would like to know about discounts and specials as I have family in the earea and will use the hotel w some frequency.
I was handed a nice glass of wine upon arrival, then my room was upgraded. The staff was very nice, helpful and accommodating. My room was on a high floor and exceptionally quiet for a NYC hotel.
It was an amazing room, with an amazing bathroom. Nice bed, lots of tv channels. We were taken good care off. If we needed anything they could get it. Elevators were slow.
I was treated very well by hotel staff. There was a room upgrade available and it was given to me without asking. It's a short walk away from SoHo shops and the subway is across the street. I did not enjoy the on site restaurant (Shang Restaurant). It's was empty for the most part of the weekend and the service was a bit poor...which is odd because there were no customers.
Not at all, Room 705 was noisy. Poor service was provided.
From the decor of the hotel, to the hot staff, to the art deco rooms, it was a great stay. I will definitely make this my new nyc hotel.
the staff was great at suggesting places to go and places to dine. The room was clean and contemporary in style not a lot of space to put luggage, if you want to live out of it. Its best to just unpack and use the closet space
Good location and interesting room design plus cool shower & free NY Times. Lack of replacement shampoo each day; noise Sat night on 7th floor.
very pleasant staff- helpful with directions,charge my phone etc
The hotel staff did a great job at catering to our every need. They were prompt and never seemed annoyed with our many specific requests. The room was clean, comfortable, and the rain shower was amazing. I have nothing but good things to say about my stay. I would recommend the Thompson LES to anyone traveling to New York. No complaints. Perhaps the area wouldn't be ideal for people visiting NYC for the first time, as it's a more local/less touristy area. Having said that, it is only a $10 cab ride away from Time Square, or a short trip on the subway to anywhere in Manhattan.
Location. Design. Chic. Friendly c One loud night, Halloween weekend.
Staff were friendly and the room was large and comortable. Couldn't fault it.
Great look, great location. Clean, modern rooms. Perfect for me Last night of my stay, my floor (9th) turned very noisy. Not just in rooms but up and down the hall. Younger crowd yelling to each other, etc. Felt like I was trying to sleep in the middle of a frat party! This was between 1-2am and went on for quite some time. It would have hoped someone would ask them quiet down on room levels.
Location was great with a lot of varied night-life options. Terrace bar and pool is something to check out for sure. A/C worked well but was very loud especially with something loose inside that made a clunking noise constantly while the A/C ran. I called down after the first night to see if could be addressed. Engineering was sent while we were out but the problem wasn't fixed. We got in too late to deal with the second so had to try prob a chair against it to dampen the noise :(
Rooftop view was amazing. Staff were great. Beds are extremely uncomfortable. If you need to iron clothes good luck. Room was not like the picture extremely small.
breakfast & computer room the room in the lobby that i was first assigned
very clean,very good staff, very good to have continental breadfast downstairs, newspapers, very small room, could have had table or chair
Everything. Best location, friendly and helpful staff, internet connection, cleanliness, rooftop, etc.
The staff were so nice. Love the roof terrace. The shower and bathroom are really good. Good size TV. The heating system was good but quite loud. Very comfy bed. Amazing location! Hated the see through glass between the bed and bathroom, really off putting, hard to get privacy with a guest! Can you add a blind? There could have been more options as breakfast, it was good but a bit boring/samey.Not much storage in the room, I had the queen room and there was not a lot of storage, it would have been very difficult with 2 people! The internet wireless connection wasn't that strong but the cable was good - it may have just been my computer. Not great value but I would love to be sent offers so that I can come again as I need somewhere that's better value. I would definitely come back if I got a good deal!
The hotel was clean & tidy but the pictures on the web site are not a true representation. The " staff", I found the staff at this hotel rude & unhelpful & I will most definately not be staying again or recommending this hotel. I was very disapointed.
Very clean, unexpectedly stylish. Single room - No room to open up luggage, no chair or table. It's not a room to hang out in (but that's not why people go to new york city anyway).
Everything was great, especially the location and the hotel was very new and clean. The rooms are very small, but that is just NY in general.
Staff extremely pleasant, competent and available. Location perfectly suites my needs. Pleasant, comfortable, and clean accomodations provided at lower cost than full size accomdations with like features. I am happy you fill (created?) this niche. NA
Good, helpful, friendly staff, clean facility. Good accomoodations but room very small, so a great hotel for the money if you are only using it to sleep in. The hotel is a good value, but a a long walking distance from the main part of Soho and a $20+ cab fair into mid Manhattan.Alsoas a woman traveling alone,I was not sure about walking around the hotel after dark, so I cabbed back at night. Rooms are not well lit. As a business travller you cannot do any work in your room as it is too smallll for a desk, but the hotel has a nice lounge area with computers on a lower level. there is a very small tv in the room, they also have a large screen tv in the lounge area, where you can sit and relax, as there was only a bed in the room. It is really only a "sleeping room.
The roof terrace is amazing! The breakfast is very basic. There is no gym in the hotel.
Great location No elevators, no AC , payment is cash only.
Great location and inexpensive Spartan. Clean but the toilet leaked onto the floor, the heat was sporadic, and only one thin blanket was provided.
Not a bad place to stay for a night or two, but not longer than that. If you're a college student on a budget, I would recommend. The cash only part did throw me off.
How is this hotel available for online bookings? When I arrived for a business trip, I walked upstairs to the check-in hallway (not a lobby) to meet a man behind plexiglass who told me that the hotel is CASH ONLY but there was an ATM I could use (for a large fee). I was given a key card to my room that was up another flight of stairs at the end of a long hallway. This is clearly a rent-by-the-hour establishment. My room barely fit a full bed and the window in my room opened to a cement chute. No light here! (For a size comparison, think half the size of an interior budget cabin on a cruise ship). It was late so I decided I could suffer through one night. I have stayed at Red Roof Inns with nicer amenities, though. The radiator sounded asthmatic and kept me up most of the night. The bathroom had sandpaper towels (one of which was terribly stained), a shower with no hot water and poor water pressure, and a tiny bar of soap and half-filled bottle of shampoo. No conditioner, lotion, washcloths, hair dryer, or even glasses for water. There is a warning on your receipt when you check in that the management is not responsible for any personal property left in the room. If you want to secure your things while you are out, you have to check them behind the plexiglass in the tiny "office." The worst part of my stay was that when I woke up, I felt itchy. I couldn't shake the feeling all day. After my business meetings I booked a red-eye home and forfeited the second night stay. AVOID!
The location was fantastic and the staff were very friendly. My room was cleaned every day and the bed aws very comfortable
Very good value and clean. All was good.
Location, friendly staff. Room size.
great location. nice room.
Very clean room.
Location - close to Nyu where my son goes to school The reservation I made through booking.com wasn't in their system. Luckily they had a room.
The front of house staff were always friendly and helpful especially Anthony. Our room was petite but clean and comfortable. The hotel location was a little noisy but in a fantastic area otherwise. Had a great stay. Just the bit of street noise really.
My 5th floor room overlooked the park between Forsyth and Chrystie, with a long-distance glimpse of 1 WTC over the rooftops. Great location for my visit, a evening show at New York Theater Workshop, and for general walkabout adventures in the Lower East Side. Super helpful and friendly staff, too. I felt like I was in a low-end IKEA showroom model studio apartment. That's not a bad thing, since the small floor plan requires some strict space usage, but a comfy chair would have been nice!
The location was very convenient. The staff was very friendly and helpful. My only complaint is that one day housekeeping had not cleaned our room by 4:30 when we came back to our room to rest. I thought it should have been clean by then. Not a big deal. I definitely plan on staying there in the future.
Location of hotel and comfort of bed Little room to walk around, could have been a little larger
The Staff was super nice and helpfull For 2 queens bed the room was really small didn't got enought space to open our lugagges!!! 1 of the bed wasn't clean.
helpfulness of staff, view from room
It was close to union square and was cheap compared to other hotels. I walk a lot so getting to the east village was a short walk as well. Have to share toilets and shower. Other than that it was totally fine. If you are in NYC visiting you are rarely in your room anyways.
Price is good, as long as you are clear on what you get. Rooms are small, outdated, and my room did not have a sink. Realized that my room would not have a bathroom - shared bathrooms in the hallway, but other rooms I've stayed in here have sinks in the room.
A few blocks away from Union Square Safe area Near many restaurants/businesses Clean, budget friendly! There's a sort of old New York romance surrounding this building, so let me explain in detail for future travelers; this hotel has not changed in many years. Most rooms have TV's the size of computer monitors. Walking into the room feels like going back in time, with an AC unit strapped to the window, and a lush wallpaper that your grandmother would envy. That being said, this is the perfect hotel. It's addordable, it is clean, and the staff is always helpful. Just a few blocks away, is the gorgeous Union Square, with the subway that connects to all the parts of New York. You can be in Times Square faster than you can write a review for this hotel! The streets were safe (I walked alone around midnight often during my stay) and the surrounding neighborhood is rather gorgeous in the morning light. If you're in the mood for something meaty in the morning, there's a lovely assortment of scattered food carts, one in particular that makes amazing egg, sausage, bacon and cheese bagel sandwiches fresh off the grill in front of Union square park. He also makes a mean Falafel in the early hours. After all the positive things I have to say about the hotel, I do feel obliged to mention some things that would normally affect one's stay. Certainly, none of these things bothered me; I have a soft spot for old hotels. However, be prepared to notice that the elevator is about as small as an airplane restroom, and the hallways are as narrow as your closet. To occupy as little space as possible and stay affordable, the hallways sacrifice width, and in return, even the most affordable single-bed quarters are roomy enough to do yoga in. If you go the affordable route and choose a room with no bathroom, do not be alarmed or skeptical, the bathtubs and toilets are cleaned very regularly, more often than I would say the one in your own home, if I may be so bold? The only thing to worry about is waiting for restroom use; there are four toilets and showers on each floor. Be prepared to either shower very early or very late, else face a line wait. Other than that, the AC system runs lovely, and everything is cozy.
- nice hotel - great location - good price - noisy air/conditioning - dirty curtain in a bathroom
Great for travelers on a budget. Very well maintained and clean. Excellent customer service. Sharing bathroom was no problem during my stay (07/20-24/16)--never any wait, and other guests were considerate. Room was small, but I was only there for sleeping. I loved the quiet neighborhood which helped to immerse me into the New York experience in a way that would not have been possible had I chosen a mainstream hotel in the center of a more touristy area.
Great location, clean facilities and reasonable price if you don't mind shared bathrooms.
Location - close to 3rd ave and union square / village the bed was awful
The hotel was nicer than I expected. The decor was pleasant (wooden doors, etc.), though not ornate. The shared bathrooms are mildly inconvenient, but not bad once you get the hang of it.
The Location and price is the reason I stay here. The Shared bathroooms
Location - on a quiet street in Gramercy Room - while it's small, it was very cozy. It felt like you're living in an apartment in Manhattan. Cleanliness. Unique interior - it's old, but has been kept up beautifully. It was too hot and it didn't seem like I could control the temperature in the room. Luckily I was able to crack the window open. The WIFI was rather spotty in my room, and I reported it to the clerk downstairs.
Cute little no-frills hotel. My single room had a sink, which was very helpful, and I only had to wait to use the shared bathrooms once during my five-night stay. Excellent location within walking distance of Union Square and several subway lines, as well as lots of restaurants, coffee shops, banks, shopping, and grocery stores. Quiet neighbourhood and quiet building. As many reviewers have said, the bathrooms and halls are kept very clean. The mattress was on the hard side, and my key card would often get de-magnetized throughout the day (though staff at the front desk didn't give me any trouble when I needed it reset). No dealbreakers or any cons that would prevent me from staying here again.