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I don't like it Cause the room was dirty
The room was way to small. I never been in a place like this. I call the front desk to see if they change the room and they do nothing
The elevators speed very fast. Very comfortable beds. Very quite for most part except for outdoor noise which is unavoidable but not bad at all. Clean rooms. Great staff. The security is well above the norm, made us feel very safe. Locating is very convenient to all parts of the city. Loved the location. Rooms are small but we didn't come to sit in the room. There were two of us and we were comfortable wouldn't have wanted anymore than two in the room that we stayed in. For our first visit to NYC we had a fabulous time and enjoyed the hotel very much.. Lobby gets very crowded at times. Travelers using elevators for first time doesn't even consider that someone might be getting off the elevator and they crowd the door to the point you can't get off. No reflection on the Row but just be warned you can get run over before you get off the elevator.
Swanky lobby doesn't translate to the rooms, which are cramped and awkwardly layed out. This is bottom end, despite the trendy sounding name. How anyone would rate this a 4 star property is beyond me. For first night of two night stay my room was oversold. They sent me to the Hyatt Times Square; much nicer.
The atmosphere is create and good vibes all around. I love the style of Decor
Great hotel in the middle of everything, next to subway line. Inside hotel is the City Kitchen where you have a "food court" with many renamed local restaurants. Included breakfast was so so, not the best but good. Very clean room, they cleaned our room every day. Eight elevators, but always very busy. Extremely small room, very noisy on 7th floor (at night all trucks and constructions work and you hear everything in the room). Thanks God we got the "Deluxe City view" because it was supposed to be a bit bigger. The view is not as good as other in the area but its ok for the price. One night we found a small worm in the ice from the ice machine. They should have better beds. But over all its the best option for the $$.
city kitchen tiny room. provide nothing that is needed including gowns, slippers, water.. not like a 4 star hotel.
Concierge- very helpful and friendly Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Friendly staff at check-in. Door man helpful and fast getting car checked and checked out for trip home. Clean room but a small. Ok for an overnight stay. Close to Times Square, theatres, and midtown sights. Music in elevators very loud.
Location and the food and bar area
The Location thats about it For Manhattan the price was not bad Room is small Walls are thin - loud hallways No movies on demand NO MINIBAR No full length mirror No Room Service
Location of hotel. The hotel's food court Resort fee (whatever that was) was too high. Room tv with HBO did not work
The location was good. Their concierge staff were nice . Check in was quick .we were givin compound of 2 free complimentary drinks from their bar but we did nit use it.wifi was included in the service fees but also I did not need to use it. When I checked in the toilet was ful of hair & there was a nail on the toilet table .generally the housekeeping service is not good. I noticed that paper napkin was not refilled as if they are saying you have to use one box per stay
Great accommodating staff. Helpful concierge. So close to Times Square & all the theaters, so perfect for the 1st time visitor. Clean & comfortable. Beds are nice & cozy. Pool is part of the gym inside the building, so it's only a lap pool. Not for lounging & definitely not for kids. There is a sauna which would be nice in the winter. Very busy hotel! Not a relaxing lobby or even many places to sit (only 4 chairs & some makeshift areas around the plants)! No mini fridge in room.
Location, Location, Location!
My wife has a convention here once a year in January so I tag along. We had a stunning view of Broadway and Times Square from our corner room on the 45th floor (out of 46). Room was clean. Service is friendly and courteous. Bell Captain kept our bags for us after checkout so we could do a bit of sight-seeing until we had to go to the airport. When it was time to get our bags, he walked them down to the taxi stand for us and made sure we had a cab. Wi-fi seemed a bit slow.
It was in a perfect location in Times Square. A few blocks from the subway. Lots of restaurants and shops nearby. Needs some updating/maintenance. For the price you pay for location, seems they could upkeep better. All 3 drawers in our dresser didn't close properly, off track or something. Bathrooms could use some new caulk, gappy and dirty looking.
Location was good They dont encourage people booking hotel from other web sites They prefer it from there site and they help them only . I was staying in hotel for times square view Not for other view Overall worat experience
Great hotel if you're a tourist and want to be in Times Square - easy walking distance to many attractions and not too far can / uber ride to others. The rooms were nice and clean, the maids always bought us new soaps, razors, toothpaste, towels etc. some of the staff are seriously awful. My partner has a severe allergy to nuts, and we had issues with two waiters there who seemed preoccupied and had to ask a manager to go and confirm if there was nuts in a dish she wanted for dinner or not. The waiter made us feel awful and then progressively got ruder (getting in our faces, yelling, etc) after the manager had been involved. We did get given a few free drinks and a box of chocolates from management (although she couldn't have the chocolates due to nuts) But otherwise we had a lovely stay, only ruined by a few staff members who need to learn if you work in a service job it's part of your job to at least TRY and be polite and understanding!
The most unfriendly staff I have encountered at a hotel
Service, location, beds, rooms were right size, showers.
Location it's excellent Staff at restaurant was horrible. Un professional rude.
Location Paid $275 for after show party in the restaurant All they had was 4-5 items of Chinese food and open bar. No menus for food nor drinks. Grumpy wait staff.
Location of the Crowne Plaza Times Square was perfect and centrally located. The Concierge, Corinne, was amazing. She gave great tips, directions, and was so personable and friendly. Our room was awesome, with a great view. The exercise facility was great, many areas to work out in and a large variety of equipment. All staff was very friendly and helpful. We had a great time.
People at front desk were nice The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.
The did not clean the room very well
Location No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.
Very Nice Hotel with a lot of action Expensive
The is the one of the best locations in the theater district. Most of the major theaters are located within three blocks of the hotel. The same day ticket office is located yards away from the hotel so you can get up early to get your ticket and then return to your room. The hotel entrance is right off times square. The hotel is clean large and and the staff is very friendly and efficient. Many family oriented dining establishments are nearby as well as easy access to the subway and various tour operators. The hotel is large and is used as a convention facility. So if you do not like large crowds and being in the location that is busy and very active during the evening hours, this is not the place for you.
Our stay was fine. The staff was friendly, the room was clean. As one would expect for $400/night. The ticket counter for local shows was very helpful/convenient. automated elevator system crammed too many people into each trip testing the fire alarm system each day that we stayed very uncomfortable sofa bed mattress (felt every spring)
We loved our view of the city, the lady at front desk upgraded our room at no charge, clean rooms, friendly staff, within walking distance of everything, will definitely stay here again Breakfast buffet way overpriced for the quality
Location was perfect . Check in and check out is very easy and staff was very friendly . We request for double bed and sofa we paid more to get room like that but sofa was too old to sleep on and they bring us roller bed but matteres was very uncomfortable that u can feel all the metal under the sheet.
View Restaurant staff was great! Nice suite with view of Broadway. Construction noise in the morning.
Location Response time of the staff and high cost to eat hotel restaurant...
The View Restaurant was absolutely amazing. Room was lovely. Staff was knowledgable, friendly and helpful. Leaving!
Great location and some great views. They apperently give every person in the hotel access to the executive lounge. I'm used to a crowd at times but this was crazy. They need to either expand the lounge or enforce the entry policy.
2 queen beds made this hotel perfect for our family of four. Located right on Times Square, the hotel held our bags after checkout while we went across the street to see a Broadway show.
Impeccable service Immaculate rooms Excellent location between Times Square and Bryant Park Can't complain about anything.
We came for the birth of my first grandchild.the hotel is very modern and sleek. Our room was large and well appointed with all of the modern technological conveniences. The mattress was very comfortable with high thread count linens. The bathroom was large and had more bath accessories than I have ever seen. I.e. Cuff links, tooth brush, paste, etc. I loved the large soaking tub. We never heard any outside noise even though this hotel is located in Times Square From the front desk to the doorman, the service was incredible. Leilani, one of the managers even gave us a gift for the new baby. I would highly recommend this hotel!
Once you get past the unprepossessing lobby, the hotel is really excellent. We were upgraded to a junior suite, which was large, comfortable and well-appointed. It was bitterly cold so we ate in the hotel, choosing the bar's little plate menu over the Vlentine's Day special menu; each choice was delicious. Large, contemporary bar and restaurant (maybe showing a little wear on the cushions) and excellent service. Location, right on the corner of Times Square, can't be beat if you want to be in the middle of it all. Not cheap, but we weren't on a penny pinching trip. Worth every penny. Special mention to the concierge for fulfilling a couple special requests. As noted, the lobby is decidedly underwhelming although the staff was friendly and helpful. Otherwise, no complaints!
The Knockerbocker was a very nice hotel with a great location. My only complaint was the day that we left, we stored our bags for a few hours. When we came back to pick them up, it took 20 minutes or so to get them. I had to catch a flight. The front desk was unapologetic about it. They just stood at the desk, while customers waited and were dissatisfied. They need to make sure they are staffed properly at a busy time, and if not, other staff should pitch in. It should be a group effort, because it makes the hotel better as a whole.
Great place to stay. Very sheik and hip. Roof Top Bar is out of this world!!!
The renovation last year really upgraded this NYC classic. Now the interiors are just as lux as the classic facade. Great location in Times Square but quiet and tranquil retreat inside. Great service and really friendly staff. We enjoyed our girls weekend immensely. Avoid if you don't like fighting through crowds at Times Square.
Clean spacious rooms, good service, not great wi-fi
Nice sized room for NY. Updated and modern. Heat was stuck on high and it was super hot. Luckily the windows work and we could get a cold breeze. Pillows were fluffy and flat at the same time.
Location, Location For the money we aid, we should have a t lest a coffe maker in room/water
Great location. Close to Times Square, Central Park, and Rockefeller Center. Large rooms for a New York hotel. Very professionally run and business like facility. High energy level with constant activity in the public areas. It isn't cheap but you can easily pay more for less value in NYC.
Very clean, great location! I have stayed here a few times and always have a nice time there. The cleaning staff is so friendly. The food at the hotel is very expensive. I searched all over for an atm machine and couldn't find one. The lines for the elevator can be a bit long
Location check in staff
Clean room with a comfortable bed. The hotel is very centrally located with many attractions close by. Staff was very efficient and friendly. The walls are paper thin and we had very loud neighbors. We could hear everything going on in the room next door. Unfortunately the neighbors were very inconsiderate and we had to call down to security to ask them to be quiet.
clean and mid town so all the attraction you can cover by walk breakfast was not included while we expected bed and breakfast
Room service. Cold, stale food
Great location, good room comfort. When you book the price seems to be great, but then you find that the Internet is not included and also the bagage keeping has a cost.
Clean, spacious rooms that are tastefully decorated and comfortable. Too difficult to get the internet. You have to join their club or jump through hoops daily.
It was close to all the places we wanted to see. Walk to Times Square, subway nearby, etc.. Lots of restaurants all around. We had a corner room so view in 2 directions! Nothing
definitely a different style hotel but we still loved the concept. staff was very friendly. we would definitely stay here again. since there wasn't any superfluous people like bell boys or concierge desks, I wish I saw a lil more savings and value in the price to stay here.
Private rooftop bar and cozy lobby hangout space. European style breakfast lounge and 24 hr snack pantry. Room was small (though big for New York!) yet thoughtfully laid out with clever use of space. Fun/funky upscale low key vibe just perfect. Midtown location excellent for exploring NYC and checking out theatre scene. Daily complimentary bottled water. Friendly, helpful staff If you pay for your breakfasts when you check in you save a couple bucks vs. paying on day of. I can understand that you'd want to have an estimate of how many diners they will be but, come on, this felt a little nickel and dime-y when everything else was so seamless.
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Everything was perfect
The staff was very helpful and very friendly!
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
The room was clean and the beds were comfortable. The location was excellent for our needs. The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.
Perfect location. Great value for money.
Location 1. No communication by hotel staff. They tried to place us in a room that is half the size of a regular room without even telling us when we checked in. We found about this when we actually entered the room. After that we had to reconcile this very uncomfortable and unexpected experience. 2. Hotel management spent 10 minutes explaining how they cannot keep the fully paid room and that upon check in they will place and assign the room of their availability. Why bother and pay in advance if there is no guarantee? 3. We didn't feel hospitality was there at all. It truly came across as just another place interested in making money rather than building long lasting experience 4. Hotel is definitely run down and it stinks super bad. 5. We would not recommend this hotel and definitely would not have given it 3 stars. Stay some place else!
Location & service.
Great Location and wonderful people made this place worth being in NYC!!! Nothing...
Very good, central location on 7th Avenue. Just a few blocks from Times Square, Central Park, immediately adjacent to Broadway...can easily walk (or use subway) to anywhere in Midtown. Hotel staff was courteous and helpful. Had a decent breakfast bar in the lobby with very kind, courteous employees staffing it. Was an enjoyable visit every morning, though it's primarily only got muffins, fruit, and coffee. Room was very minimalist and small. Bed was not particularly comfortable. TV only has a few channels and reception was fuzzy on about half of them. Wi-fi is not free - costs roughly $15 per day, less if you buy several days' worth of usage up front. Noise from the street below was pretty noticeable; it would have been very difficult to tune it out completely had I not been using ear plugs. Basically, it's cheaper than the other (nicer, I would assume) hotels in the area, but the location could make it worthwhile if you don't plan to spend a lot of time in your room...and it's NYC, so why would you? Spend a lot of time out in Manhattan, making use of the great location, and you won't mind the facilities as much.
Location Poor a/c - room was very warm. Bathroom was small and bed wasn't that comfortable
Being close to Broadway, Central Park and Rockefeller Center. The staff was very helpful.
Place, location, access, and security
The location was ideal as it was close to tourist attractions. Lobby was beautifully decorated for Christmas and had a very festive luxurious feel. The rooms however were comfortable, standard but clean and gave Bath and Body Works as complimentary toiletries which was a nice touch. Staff were also friendly. Chargable WIFI - We live in a day and age where communication abroad is important to some. Free WIFI should've been included with the room as it wasn't cheap to book here and would be nice if it was complimentary like other hotels in the area. Also we stayed in room 754 where the air con fan wouldn't switch off (in December)!
Location Too noisy
Noise from nearby club was very present in the room every night until 2AM
Everything Restaurant service and housekeeping seem more lax and work without urgency or purpose... Unmotivated!
Great location, friendly staff and the luxury linens on bed made it extra comfortable I don't have a bad thing to say
The concierge gave wonderful recommendations before and during our trip!
Location was fantastic, as it was easily accessible to Central Park and train stations. Breakfast selection was great, since it was included in part of the $40 per day per person deal. I am having mixed feelings about the $40 per day per person charge, since the only benefit to someone who is on a business trip might be the breakfast (which was great). But I guess everyone might want an option to opt in or out for such fees. Housekeeping was bad - requested some extra hangers/hairdryer at night but never came. I had to remind them the next morning for it. Same deal when they make up the room - sometimes they are missing bottles of water, others they forget to replenish towels. No standardization in the process. I do not exactly feel the five stars was well deserved as compared to other hotels.
The team at WestHouse went out of their way to take care of the two of us. Small requests, such as for a flat iron or extra luggage stand were met almost immediately. Even with the air conditioning on, it was still a tiny bit warm in the room (we like very cool rooms). The hotel was great and provided a fan, though, which helped.
The Chatwal fires on all cylinders. Every need is attended to. Expensive, but worthwhile. The bathroom was amazing, but using the shower at full pressure actually caused a bit of a flood. The climate and lighting control is handled by a single touch-screen unit, but its operation is a little complicated. Light-switches shouldn't be confusing.
The decor and availability of room service as well as the location The hotel is very small and cramped. The floor we stayed on had a horrible fried food odor that was overwhelming every day of our stay. I did not feel that the overall quality was representative of a 5-star hotel.
Hotel location is wonderful. Walking distance from so many NYC landmarks.
With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.
The hotel and staff were pleasant. Our room was nice and clean. Rooms are small but we expected that. The hotel is very busy. We were there for fun and enjoyed the craziness. New York never sleeps, but I like to. Bring ear plugs if you stay in Time Square. New Yorkers like their car horns.
Awesome location Beautiful lobby and bar Small bathroom Bath tub had peeling paint Room was directly across from the elevators (which were loud)
Location Radiator pipes baning all night no sleep at all
Room was clean. The ugly bath tub. Noisy heating system and bad pluming pipes made a awful noise all night . Didn't sleep well and was up early and checked out. This hotel was recommended to my spouse and I.
Love the location. Youssef at the front desk was wonderful and helpful. Always a smile on his face.
The hotel was clean and had a great location! Staff was polite and helpful. Liked it all!
Only location is good Hotel looks like a stale, old bathroom equipment, there is no bar and restaurant in the hotel; standard rooms windows overlook the courtyard, or rather, the windows of another wing of the hotel, the constant noise of ventilation and construction equipment is under the windows. Of the six elevators only two operate in this multistory building. On the day of departure, I was late for the shuttle, since at least 15 minutes wait for the elevator to come down with luggage - only one elevator was operating! Reception explained that the hotel is in the process of reconstruction. But there was not warning about this on the site! Very disappointed!
The staff are very friendly, helpful and efficient, especially Justyna from Reception/Reservation. Location is awesome. The hotel has a great security policy. We felt secured. The hotel physical looks need to be updated and maintained. This may upgrade the hotel in general and compete with other hotels in the area.
Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops. Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.
Perfect place to stay- within walking distance to so many things! Transportation desk clerk was very rude and the transportation requested didn't happen.
Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York! The only issue that ever came up was the shower would leak a bit into the hallway floor.
Near Times Square, cleanliness and open room with large window...
The bathroom was very undesirable!! From the door not shutting all the way (sitting at the desk you could see the person sitting on the toilet because there was that much of a gap) to the shower that everyone can see your shadow in - so uncomfortable with others in the room
The location is great but they made little effort in making guests comfortable. There was a huge crowd for an outdoor party on the nightclub deck. Our room shook all night until about THEEE AM. You couldn't hear the tv in the room and forget sleeping. It was miserable.
We liked everything about the hotel. The staff were friendly, the room was clean and the location was on Broadway, just one short block from 7th Avenue. I would stay again. It was a very good experience. The only thing I questioned (but was not a big deal) was the bathroom was small - couldn't fit 2 people in at once. The shower pressure was too good. Meaning that it hurt the body when the hand held was used. The rain shower was good but if you didn't want to wet your hair, you had to use the hand held which in turn was so powerful that it hurt the body. It didn't bother me that much but it was the only thing that was a bit uncomfortable.
Really close to time square with an excellent view. Rooms were modern and spacious... Beds were really Comfy and had a great nights sleep despite the central location.
1. Due to computer glitch, our reservation was "lost", took staff an hour to reinstate it. 2. Refrigerator in the room did not have a single bottle of water. I had to take medication without any water. 3. Ice machine on the floor was broken, no ice whatsoever. 4. Room had coffee machine, but no tea/coffee and water in the room.
It was a perfect hotel Nothing
Fun, modern sci-fi inspired design, excellent food, bar and restaurant were great. Staff were mostly courteous and attentive. Room service was quick. Shower was excellent :) Wi-fi was terrible. Even after I paid the 14.95 for "high-speed" we had constant connection problems. On my third night the Novotel wireless network didn't even show up on list of available networks and was seemingly down for the remainder of the night. Not as big a deal on a leisure trip, but if I had been there for business I would have been screwed. The sink in the bathroom was poorly designed. Every time I turned on the faucet, water would splash up and out of the bowl and get everything on the counter wet. Had to keep water on lo-flow to avoid this.
The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious Some hidden fees & deposit was larger then website said it would be
Nothing. Definitely STAY AWAY from that place!! I came at freezy night, the room temperature was at 76 and didn't go higher. I called operator, he sent "engineer" which couldn't do anything he said that's the highest, i called operator and said it's not acceptable, he said the they can't do nothing the whole hotel is set at this temperature (really??). I said show me another room as u sound now ridiculous. Then the same(!) "engineer" came and.. oh miracle (!) he fixed it. I said all of u guys are such LIARS!! Just made me SO mad and irritated for no reason. Overall: WAY overpriced hotel for the way it is, HORRIBLE "costumer service" from most of the stuff here, no room delivery after 11:30pm (really?!), No parking space, Spent almost $300/night for the room doesn't even have tube. It's not a hotel, it's bullshit!.
There was a problem with our bathroom that was not addressed appropriately on the night it was reported. The manager the following morning was profusely apologetic and provided complimentary breakfast for our party, in addition to addressing the problem.
Location No drinking water available in the room and ice machine was out of order. The coffee in the restaurant tasted like it was burnt.
Great location, value for money, loved the room, the bar and terrace were very cool. Great vibe and value overall. Even with a hotel stamp, parking lot down the street was still almost $50 overnight. Wish hotel credit would have been worth more.
Great staff Tiny but well planned rooms Cool bars Decent coffee Smart concierge
The beds were super comfortable and the decor was amazing ! I live in New York and I felt like a tourist there . The lounge needs to stay open later . I wanted to enjoy it more .
I liked the view. Also the greeters at the first level were very curtious! No fridge. Also the 4th level desk person wasn't very nice! She seemed more like we were a burden on her than a guest.
The price and the restaurant menu were great. I thought the mattresses were terrible. I just don't like sleeping on a futon-like mattress. It was very hard, no give.
price and location. Men that checked us in and got cabs for us food service. Food great service horrible. Ate at hotel twice and service horrible both times.
Ultra futuristic look, clean, efficient, fun No free parking, costs $60 for 24h
Great place. Clean rooms that use space in the best ways possible. The shower had great water pressure and the beds were so comfortable! We even got our room upgraded. It really felt very futuristic to stay was a place we got to show off. Checking in was a bit difficult as the computer didn't recognize our reservation at first, but a staff member quickly helped us out. Checking out was a breeze though the staff member helping us check out bags into Yobot despite us not needing help imposed a forced tip.
Small rooms as though it was built for an aeroplane. Compact but with the essentials. FYI No fridge.
Loved the cool check in the cool room the great shower the terrific bed the quiet I think the room cleaning and maintenance is falling behind. Obviously very easy for the staff to clean but they need to pay more attention to the more perfect maintenance of the rooms and all the details
The staff was extremely helpful and friendly