New York Hotels in Hell's Kitchen

Beautiful new updated room

This was my daughters special BDay and our first time to NY. We were greeted by Muhammad. He was very cautious and took care of us quickly (employee of month quality). Great job. The room was well layed out for being one of the smaller rooms. But it was super nice and the view great. We had a phenomenal view from the 35th floor of the empire state building. It was better than I expected when I booked the room in Oct for the BDay girl and Westminster Dog Show. The location cannot be beat... 1/2 NY block from Penn station, Madison Square Garden, and 4 blocks from Time Square and Bryant Park. Helped make our vacation great!!

The only thing we did not like was the bed. We are used to nice pillow tops... these were harder than we would pick.

Friendly staff

Room too small (Size of college dorm room) Room too noisy from street below Saw flies and gnats on danishes in restaurant area Price EXTREMELY too high for size of room Old air conditioning system that was very loud

Friendly Staff,very polite,respectful,helpful

Ice bucket plastic bag not replaced, water left in ice bucket, glasses not replaced, used same glasses two days, bathroom floor long black hairs, bath towel not replaced,

I was really pleased about the accommodations on the hotel. Full kitchen was really useful.

Personnel was kind in general (as long as a problem did not arise). I did not like the eggs for breakfast. Couple of packages were not received by hotel.

Was confirmed a king bed and was told only 2 full beds were available when I arrived. No good places to eat near the hotel and no food or room service offered.

I like the new trend of wood floors, as used here. Seems cleaner. The rooms are very attractive, but less functional than others. The beds are very comfortable. There are lots of places to plug in devices (regular outlets and USB) in several places. Elevators are plentiful and efficient. Loved having a Keurig coffeemaker. I interacted little with staff, but all I encountered in the hallways were friendly. A little off the beaten track, which is good in the city. And right next to a police precinct, which made me feel extra safe.

There was no drawer-storage in my room (the closet is elevated, so you can put things on the floor of that, plus belowe the closet are two cubbies - one with the iron/board and one with a safe, but not really convenient for clothing). There was no countertop space in the bathroom for cosmetics, etc. No minibar, which is a sign of 4* and up, to me. And all that is provided are paper coffee cups. Some people may like that they may be cleaner, but I like glass glasses, and ceramic cups. Since I brought a bottle of wine, I asked in the bar if I could have a wine glass to take to my room and the bartender said he wasn't allowed to give one to me. I had a problem turning my TV off with the remote (it would just come back on) and a late night call to the front desk was no help ("Just turn the volume all the way down.") I eventually found a power button on the TV, but the desk clerk should have suggested that. At check-in, the clerk was not unfriendly, but when he handed me my keycard, he didn't really explain anything about the facility (breakfast, etc.) like people usually do.

Location

Comfort

It feels as if you have your own apartment. Element has thought of everything. The full sized fridge,nth silverware and the dishwasher. The most notable feature at Element is the staff. They are truly focused on getting everything that you desire to you and somehow seem to always go above and beyond. Great for locals and for tourists.

Room service was missed.

Free continental breakfast in NYC !!!! nuff said

Good location, helpful staff.

Small room, even by NYC standards, heat was very difficult to regulate.

Location ,comfort,staff

No breakfast, elevator was too slow

Very nice hotel, close to times square and affordable. Would stay there again.

The staff was super helpful and the rooms were very clean and nice. The breakfast was great and there was plenty of food. The location is excellent. You can easily walk to any location in Times Square and we enjoyed the fact that the hotel was not on a busy street, so street noise was extremely low. I would highly recommend this hotel.

There was a lot of traffic in the lobby in the evening because of a hot new club "The Sky Room" that is on the top of the hotel. However, the Sky Room staffing did an EXCELLENT job of getting hotel guests on the elevators before the club hoppers. We also were never disturbed by the club in the slightest. This isn't really a negative comment :)

Location was perfect, price was affordable, room was clean and comfortable, Skyroom rooftop bar was fantastic.

Staff was a bit brusque, room was small and cramped ( first time staying in NYC)

The staff was outstanding and did everything they could to make my stay the best possible. The room was very clean and nice and had many added accoutrements that I had not expected. Overall my stay was excellent and I would recommend this hotel for business and pleasure!

Great staff and very clean

comfortable bed, clean, good location, friendly and professional employees

Hotel was good. A little dated but clean and comfortable. Good value for NYC. Close to times square. Great view of the empire state building. Staff was excellent. Very friendly. They even got my a room on a higher floor for the views. Excellent customer service.

Bed was very comfortable.Rm was adequate size and very clean. It was very quiet. We felt like we had the only room on the floor

The only complaint I have is that we woke up first morning and the room temp was only 60 degrees. The thermostat was set at 72. We tried to reset it with no success. The desk sent the maintainence person right up to fix it. It was fine till that night then it went the opposite way. It stayed at 82 no matter how low we adjusted the thermostat. We ended up covering the heat unit with our coat and books and propping door open to hallway.

Remarkably quiet for NYC (and the location!). Very comfortable bed and linens. Small -- but perfectly acceptable (again, esp for NYC!) Bathroom was great. Very pleasant and helpful staff. I would definitely stay here again!

Hugo, a bellman, was amazing. The hotel was fine, but Hugo went out of his way to make my stay exceptional. I lost my laptop (probably in a taxi) and Hugo spent a ton of time and effort helping me. I can't say enough positive things about him. I'll stay again, mostly because of the staff.

Very helpful and friendly staff. Nice rooms, great location.