New York Hotels in Hell's Kitchen

The location was awesome

It was so small and incredibly expensive for what you get. There were families being evicted in adjacent rooms. Don't know the story there, but not your typical "4 star" experience.

Location

Very Old hotel and very expensive

Hotel for the most part is brand new

Doors are thin, you can hear hallway. My room also did not have hot water.

Every staff member we encountered was beyond courteous and helpful. Very well ran. Would definitely stay here again. Convenient short walk to Javitz for show. Did not try food services or bar.

The hotel space is modern is clean. The staff were friendly during every interaction. A nice gym and outdoor patio to boot.

The shower water pressure was acceptable but could have been stronger.

El servicio es excelente, como también las facilidades. La realidad es que me encantó todo. Vuelvo a quedarme aqui.

Friendly staff!

New well thought out hotel geared towards the fitness minded traveler. Friendly staff who remembered my name and made sure I had everything I needed for a great stay.

The location was nice and the staff was very nice .i would recamanded

I wish the room were a bit newer bet a nice hotel

Was confirmed a king bed and was told only 2 full beds were available when I arrived. No good places to eat near the hotel and no food or room service offered.

Clean and comfortable bedroom, nice bathroom, location is very good, near Port Authority, Subway, Times Square.

The elevators are just 3 for more than 30 floors, what makes it difficult to get in in the morning, when everybody is trying to leave. I took more than 10 minutes to get one since it always skipped our floor. The reception desk staff was fine, but just that, they were not friendly enough to make you feel they really cared for your stay. I asked about the value for a late checkout since there was a transaction in my credit card, and they just said that they did not know about any transaction according to the value I showed to them. After the checkout, that was the value of my late checkout.

Breakfast, laundry facilities, nice rooms and bathrooms, kitchenettes, view, location

Too few elevators for the number of guests. Spent 20+ minutes waiting for the elevator.

Comfy bed with soft sheets, nice staff

The ice machine didn't work

Great Location, comfy bed, staff was very nice and friendly.

Linen was dirty no complimentary items in bathroom one face towel in bathroom no water to make coffee Early morning construction no fridge in room small room

The opportunity to prepare small meals.

Locatiion is freat and the cooking facilities were useful.

Great value! We had an enjoyable weekend visit to NYC with a group of friends. We stayed in a Premium Room with 2 Queen beds, and a pull-out sofa. It also had a mini-fridge and wet bar area. The room was huge, clean, and very comfortable with tons of windows. The location of the hotel was convenient to our weekend plans at MSG. Hotel lobby staff was friendly and helpful with restaurant recommendations. I would definitely stay at this hotel again, and would certainly recommend it to friends.

close to penn station

I stayed for 4 nights. very loud and i'm talking about car trucks passing by it's people banging on trash cans and construction. The hotel is next door to a police station. room are good size but decor is modern cheap looking with dispensers for shampoo and body wash glued in the shower. I would not stay there again.

The staff was outstanding and did everything they could to make my stay the best possible. The room was very clean and nice and had many added accoutrements that I had not expected. Overall my stay was excellent and I would recommend this hotel for business and pleasure!

Hotel was great location, clean and spacious room for Manhattan.

The staff was discombobulated and one shift didn't seem to know what the other shift was doing. We were locked out of our room twice because they mixed up our reservation even though it was pre-paid. Each time it happened requiring is to come to front desk immediately and disturbing our morning like it was our fault. They couldn't seem to wrap their heads around a simple reservation and the inconvenience they were causing. No apologies for it either. If this had not happened, this would be the best hotel in Manhattan.

Great value for this area of Manhattan.

Staff didn't seem to communicate between one shift and the next. They confused and crossed our reservation and double charged us making us get three sets of re-keyed room keys. Pain in the total a$$.

Nice room and view. Great Location

comfortable bed, clean, good location, friendly and professional employees

Clean and comfortable with helpful and efficient staff. Good value for the money. Elevators are tiny and slow and are shared with housekeeping. Plan time for trips up and down to your room accordingly. If you haven't been to NYC, rooms will seem small, but by NYC standards they are not.

The staff was incredibly friendly and motivated to make the stay at their hotel pleasant. The hotel and my room were both super clean. When I had a problem with my reservation, the woman at the front desk said she would send me a voucher for a free night. That was truly decent of her, but I honestly would have been happier with getting the room I booked.

I specifically sought a king size bed and stopped in at the hotel a few days before my stay to make sure I was getting the room I booked. I also asked not to be near the elevator bc I needed quiet. I was coming in late from work and had to be back early. So when I opened the door to my room, which was right next to the elevator, and saw two queen beds, I was not happy. I really wanted to sprawl out in a big bed, even though I am short. Also, the shower was way too small. This is the second time in a month that a Hilton property (the other was a Doubletree) has downgraded my reservation. I'm a Hilton Honors member -- now I'm wondering if that's code for "abuse this guest."

Good free Wifi Bed Location Staff

Small room Crowded small breakfast area Limited seats in lobby

Bed was very comfortable.Rm was adequate size and very clean. It was very quiet. We felt like we had the only room on the floor

The only complaint I have is that we woke up first morning and the room temp was only 60 degrees. The thermostat was set at 72. We tried to reset it with no success. The desk sent the maintainence person right up to fix it. It was fine till that night then it went the opposite way. It stayed at 82 no matter how low we adjusted the thermostat. We ended up covering the heat unit with our coat and books and propping door open to hallway.

Hugo, a bellman, was amazing. The hotel was fine, but Hugo went out of his way to make my stay exceptional. I lost my laptop (probably in a taxi) and Hugo spent a ton of time and effort helping me. I can't say enough positive things about him. I'll stay again, mostly because of the staff.

Very helpful and friendly staff. Nice rooms, great location.

Clean room, comfortable bed, nice walk in shower (no tub). Subway entrance right outside.

WiFi wasn't free unless you sign up to rewards club.

Nice hotel friendly people

The parking people they are affiliated with are ripoff scam artists! DO NOT PARK THERE

Close to the Javits convention center

One elevator slow staff

Staff extremely helpful, continental breakfast very good and a bonus, compared to other similar hotels in New York who don't offer breakfast inclusively. En suite bathroom excellent and cleaned daily, bedding changed as requested. Fantastic location - in easy walking distance from Times Square, Macy's and the Empire State Building. Subway nearby also.

Needed more seating / tables for breakfast, which got very busy with people not being able to sit down, however, tables cleared fairly quickly. No adequate space to hang items in room, therefore lived out of suitcases (which wasn't a problem), also room quite small to accommodate 4 people. However, none of these things impacted on our enjoyment of our stay.

Location and affordable, clean, comfortable rooms.

Poor quality hotel staff.

It's location

Breakfasts, the lift

I felt it was not clean. And the fact that it did not offer breakfast was a disadvantage.

Clean room that was very close to the convention center. Nice staff who were very good in helping us get around.

The room is exceedingly small as is the hotel itself. Photos make it all look larger, but there are only 4-5 rooms per floor and the room was exceedingly cramped, especially for the money we paid. Bathroom was tiny, towels were small and there was no room to move around. If someone is sitting at the desk, you cannot get past them and the chair hits the bed.

Easy walk over to Times Square. The room was beautiful and I really felt like I got a great deal staying here! It's New York so of course it was a tight fit, but our family of four in the double deluxe room never felt too crowded. The staff was friendly and helpful, and the neighborhood was close enough to Subways and other destinations, but far enough from all the action and noise. Will definitely remember this place the next time I visit New York!

The only issue that ever came up was the shower would leak a bit into the hallway floor.

Near Times Square, cleanliness and open room with large window...

1) When I requested a room change (after being angry for 30 minutes), they finally let me change to a room with a working air conditioner. This room was slightly bigger and had a view of Times Square, which wasn't too bad. If I didn't have to go through the giant headache of having a crappy room in the first place, I would have given them 2 stars instead of 1.

1) The entrance is scary. It's dark and it's a hole in the wall. The lobby doesn't seem very secure for random entrances. 2) The day guy is very mean and does not offer good service. He really ruined my day. You would expect people at the front desk would at least smile. The night guy wasn't too bad. 3) Going up the stairs freaks you out. Very creaky. Some people like that sort of thing, saying it has "character" but I just felt like it was going to collapse at any point. 4) When I open the door, I'm greeted to the tiniest air conditioning unit I have ever seen in my life. Which wasn't working either. On a hot summer day. That room felt like an oven. 5) The room had no ventilation, no view, it was dark, the beds were tiny and dirty, the room was uncomfortable, the bathroom was really small. This room was pretty much a small step up from a hostal.

Nothing

- Rooms are so noisy you feel you are in the street, - Reception asked for additional money on the top of the online reservation - missing bed sheets - No towel while arriving

The staff was friendly and helpful. The location is right in the Times Square district near Broadway and theatres. A fun flea market is only a block away for souvenier shopping.

The room was extremely small--the queen size bed barely gave us room to get in and out of bed. No place to put suitcase except in the doorway right in front of the door. There are only a couple tables in the lobby for breakfast.

All was geat and will stay there again.

The breakfasts were great on the lovely patio, room was well appointed .(typical nyc small, but lovely). Keurig coffees, responsive staff

Of course, no fitness area or pool, but this is a charming boutique place and not supposed to be like that. However, the lack of a lid on the toilet seat in this small bathroom means filthy spray on flushing everywhere, not to mention the constant knocking of stuff into the toilet; one of the dumbest oversights in an otherwise decent hotel room. The ac is average- we were not even there on the hottest of summer days, yet our room was hot and muggier than the hallways. The ac is weak- so if you want a cold and nonhumid room, stay away from here.

This is a nice little place that looks more like your apartment than a hotel... No running into crowd at entrance/elevator/hall. A very comfortable atmosphere near Broadway shows and restaurants and central to so many other things. The employees were very helpful and friendly... A very enjoyable stay.

Great location.

The beds were super comfortable and the decor was amazing ! I live in New York and I felt like a tourist there .

The lounge needs to stay open later . I wanted to enjoy it more .

The fact that there was only decaf coffee pods in the room. People staying in a hotel do not always want just decaf. The room we stayed in had no bathtub and I was very disappointed with that.

Very clean rooms. Proximity to Times Square, subways and restaurants. Will definitely stay here the next time we visit New York.

Perfect location, walking distance from Port Authority, Times Square, Broadway theaters. Comfortable bed, perfect plumbing, friendly staff.

Breakfast (which is included) was terrible. We've been staying at this hotel (originally Best Western) for 10 years, and breakfast was always pretty good. Sadly, under the new management, the food quality went down south to the point of unrecognizable. It should either be improved radically, or there should be no charge for it.

noise

Small hotel, b&b feel, very quiet, clean, intimate

Great hotel close to the heart of mid-town, at a very reasonable price. A totally unexpected delight, would go back anytime. Will be my go-to hotel for staying in NY after a show or dinner.