New York hotels in Hell's Kitchen

Pros: Nice European style breakfast. Our room on a low floor facing inward (no view) was very quiet. No street noise. Great location. Most theaters were within one block. Hell’s Kitchen was one block in the opposite direction with plenty of different less touristy restaurants and a couple great bakeries.

Cons: Room on small size but adequate.

Pros: The location is 2 blocks from Time Square. The room was bright and very clean. Hotel staff was very accommodating Breakfast items were tasty and included. This is one of my favorite NYC hotels.

Cons: Dining area very crowded. When you got up to get more, your table was cleared and someone else was sitting at your table.

Pros: The room size and lobby staff

Cons: Service on the room was not attempted until 5:20 p.m.

Pros: The rooms and bathroom are a good size. The location is perfect. The breakfast buffet is very good.

Cons: Checking women was rude. At check out we were called over to be helped. Then a couple jumped ahead of us. We stood there for 15 min. while the check out staff continued to talk to them without telling them we were next. This has never happened before.

Pros: Hotel and room were clean. The staff was very helpful and the location of the hotel was excellent! Breakfast was good.

Cons: N/A

Pros: The location was great for Broadway shows.

Cons: The rooms were minimalist, which is okay because you aren’t there much. However, the biggest problem we had was that our key demagnetized EVERY.SINGLE.DAY. We put it in different pockets, away from cell phones, we were very careful because it got SO ANNOYING to have to trek back to the desk from the 17th floor every time we went back to the room. Our subway cards didn’t demagnetize stored the same way. I stay in hotels frequently at all price points and have never had this consistent a problem with room access. By the end of the trip I thought I should just probably go wait in the front desk line every time I walked through the lobby just to avoid the trip back down.

Pros: Location was convenient

Cons: Parking was bad and expensive, waited 35 minutes for vehicle Restaurant would not let me sit with my wife and 3 kids only because I do not eat breakfast. Stupid people make stupid rules. Rest of staff was less than polite or helpful.

Pros: Great location.

Cons: Room was EXTREMELY small. Unclean (hairs in sink and on bathroom floor). Not even a small, single serve coffee machine in the room. All for $450 per night?

Pros: It’s good structure, very close to time square, Good food around

Pros: The staff was really helpful and always willing to help. The breakfast was really good

Cons: There should be a stronger noise-proof windows as sometimes it gets noisy

Pros: Friendly, service-minded personnel and very good breakfast. Highly recommendable if staying in the Theatre District.

Pros: Great location and very nice hotel.

Pros: Location small and comfortable

Cons: No housekeeping Dirty microwave

Pros: Absolutely worst customer service! Wouldn’t clean the rooms daily!

Cons: The customer service.

Pros: It is a very nice place and the staff are very nice

Cons: No i did not everyone was so nice to me

Pros: The facility is excellent, clean , relaxing, bed was very comfortable, so soft and the bathroom was the best love the set up with the shampoo, conditioner and body soap. The window view was ok

Cons: I didnt like the fact that booking .com show a price of $80.00 n when i got there i had to pay $150.00 . And when i went back the staff try to give me the same room i had last time i was there. Hospitality there not good if ya colored even the colored staff judge the colored

Pros: There's was nothing that i like ..

Cons: It was a disaster from start to finish,will not book rooms at this location in the near or distant future..

Pros: The room, view, and area

Cons: Concierge was a awfully rude and obnoxious.

Pros: During Pandemic staff were always accommodating and professional No in room housekeeping but everything needed to maintain room was provided. Problem:. Microwaves for guest use needed to be cleaned several times per day by staff and before as well as after each use by guests. Wipes should be provided and condiment/coffee rack for community use was removed per my request to prevent cross contamination by guests. Staff need to provide coffee, tea, sugar, sweeteners, napkins and stir sticks individually. No open multi use containers. Great Stay! Thanks

Cons: Overall this place looks amazing on the outside, but with some many people needing a place the guest aren’t keeping it clean bags of garbage left out in the hallway and loud neighbors arguing for hours I had to call the front desk and leave my room because it was to much

Cons: We were given three different rooms which were all dirty in some way. After a third attempt to get a clean room we decided to get a refund and go elsewhere.

Pros: Very nice hotel the room could use some vacuuming. I was fine with keeping it clean due to covid19

Cons: the consumption for the two new buildings across the street, I don't think they ever stopped.

Pros: The staff is very kind.

Pros: Front desk was very professional and friendly. The staff was customer service oriented.

Pros: Room was very nice and large. Gorgeous for this price point.

Cons: Too far from transit. Very noisy, with a huge construction site across the street and thin windows. Tons of extra fees, including $25 charge for "complimentary" wifi (that's literally what she said - I explained it's not complimentary if it costs $25)

Pros: Good Value, good food, close to Javits Center

Pros: The bath tube

Cons: I love everything!

Pros: Loved the friendly staff-everyone was cheerful, helpful & wonderful!

Cons: Zip

Pros: the views from every window in the room- including the bathroom! beautiful. Spacious room and bathroom. Cool vibe.

Pros: The stay was very peaceful and quiet and very relaxing. Definitely worth every penny. The staff member on duty that day was doing his job n also very delightfully pleasant especially during this crazy time dealing with the virus

Pros: Wonderful room, very comfortable bed, exceptionally wonderful staff, plus an incredible rooftop bar/lounge. I couldn’t imagine a better experience in New York, unless it were a bit less expensive.

Cons: There just wasn’t anything to dislike.

Pros: The room was better then expected

Cons: I Didn’t like that i got charged $200 for something i did not break. I didn’t even know that a glad from a table was broken. Now my account is short $200.

Pros: Very clean, great view, comfortable bedding, nice layout

Cons: N/a

Pros: Stylish, super clean and spacious rooms (especially for NYC) w/ good amenities. Comfortable bed. Great shower and bath products. Excellent daily maid service. Gourmet restaurant on premise that also does room service.

Cons: Walls are not sound proof on all sides and I had a bachelorette party next to me one night, which kept me up late. No free water. Mini bar is awesome, but REALLY overpriced. No free Internet - daily price above standard. hotel rates.

Pros: NOTHING. After the pleasant experience I had here in their Hudson Suite back in October I decided to rebook and stay here again. But this time I was treated so poorly I had to check out days early because I couldn't bare the service I was receiving here.

Cons: Almost everything. First I checked into the room to find the mini fridge unplugged and a pizza box from I am assuming the previous guest with crust in it on top of the fridge. After my first night there I approached the front desk with an issue with the shower which Mustaf (I believe his name was) at the desk proceeded to tell me "I have an issue with your room actually." Said in such a condescending, disrespectful manner. During Covid they randomly started doing a one guest policy. In which I booked a room which allowed me up to three guests. Through the course of the night I had TWO guests come visit me. Mustaf then tries to tell me in an extremely confrontational way that the night manager said I had guests in and out of my room and he had a severe issue with this. I informed him that these allegations were not true and if he wanted to attack me he should have the receipts and check the cameras. He began getting loud with me as I continued to inform him I did not have guests in and out of my room and told him to check the cameras. After threatening to kick me out of the hotel I went back to my room and immediately packed my bags because I was not going to stay in a hotel that had made me so uncomfortable as a paying returning guest. Finally about fifteen minutes later he cals my room to apologize because he then checked the cameras and realized it wasn't my room with all the guests. Still feeling so uncomfortable I was not staying there any longer and will never book this hotel again. Even when I was checking out early with all my bags the doorman, who I would assume should help hold the door for me, literally walked away as I was trying to slug my luggage out of the hotel. If I could I would give this hotel ZERO stars after the amount of unwarranted disrespect I received here and never recommend this facility to anybody. Not even offering to reimburse me for the two nights I did stay there prior. Never again.

Pros: Kimpton properties are always great. Stylish, comfortable, great staff.

Cons: Just be aware the location is VERY far west. A multi-block walk to anywhere.

Pros: Customer service

Cons: Elevators wait time was way to long

Pros: The staff was amazing and helpful, the location was good.

Cons: All was good except the elevator system, always had to wait as elevator pass by my floor without stopping. Had to plan accordingly not to miss where I was going.

Pros: Great location. Excellent breakfast!

Pros: location

Pros: Friendly, helpful staff. Great location. Spacious room with full-size refrigerator, microwave, stove top. Free breakfast.

Cons: Elevators can be slow and crowded, but not a huge issue. Breakfast room does get crowded, but they have helpful signs posted suggesting off-peak times with shortest lines. Very well organized, just could use more seating.

Cons: All the amenities that supposed to be in the room wasn’t. You shouldn’t have to call the front desk and ask for things. The element in New Jersey is very much on point. Other than the New York is very friendly and I liked that.

Pros: Location and staff and awesome breakfast.

Cons: Lifts are tiny and crowded. Room could have been cleaner (floor). Peak season. 100% occupancy.

Pros: Expect to be surprised by the comfortablety.

Cons: Expect to be surprised by the comfortablety.

Pros: The Mrs. liked the kitchenette in the room. The location is convenient. Right next to 42nd st

Cons: Where do I start. With the Covid-19 going on, the room itself wasn’t very sanitary. From the bathroom to the bed part itself. Started out on the 26th floor when a bug was located in my bed was moved to the 34th. Front desk SUCKS at answering the phone. Wanted to pay for an extra night was given the runaway and was charged twice by booking.com and the hotel itself. Overall, most likely won’t be returning here.

Pros: The bed! Very comfortable!

Cons: The trash on the street in front of the hotel. Pretty gross on a Sunday morning.

Pros: location smells nice in the corridor good size bed and nice sofa, work desk, chargers

Cons: no knife available in the kitchenette stove top knob missing

Pros: Location is great, just south of Times Square. Staff was very pleasant. Room was clean and nice.

Cons: Elevators took a long time to arrive at room floor and usually a wait on main floor to get an elevator.