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Items of our luggage were stolen
Clean rooms, Small rooms
Nice interior All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.
I gues for us-measures this Hotel has to be considered old The Service is excellent and it is Central
Nice hotel Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve
Close enough to walk many places. Staff was extremely friendly. Horrible view from window.
Location, rooms are comfy , free internet My mother's shoes were stolen, Along with my nephew's (2 and 1/2 yo) pillow and toys. The shoes were inside a suitcase the entire time which makes the case even worse. We complained at the front desk, but the staff were unapologetic and did nothing to solve the issue.
We appreciated the entire stay. It was quiet, friendly staff, clean, accomodating, close to subway. Good food . We had to leave. We have recommended it to others and will be back.
Friendly and accommodating staff! Loved that everyone was there willing to help. Also liked the security of staff checking to make sure that all guests coming into the hotel were in fact supposed to be there. Didn't like that there wasn't a fridge and/or microwave in the room given the price. Room was very nice but for the price I would've expected at least a fridge.
The room was spacious for NYC standards and very clean and well kept. The furnishings were modern and kept up to date. The staff was friendly and accommodating. We enjoyed our stay. It would have been nice to have a refrigerator in the room to keep our water, wine and cheese cold.
Nothing I liked. Worst costumer service!! Front desk guests service were so rude. My room was already paid and booked for but still had to wait two hours just to get my room!
Everything was perfect
Check in and out the staff were pleasant. Comfortable beds. Too focused on being trendy. Was advertised as a 4-5 star. More like a 3-4 star No coffee makers in room.
My husband and I were traveling with our 2 adult children and their traveling companions, so we booked 3 rooms. All rooms were spacious and comfortable. Decor was trendy, with high end amenities. We loved the rooftop bar and had a great meal at the attached restaurant. Location was perfect. Overall, a great stay. Some of the furniture in the room was showing some wear. And the desk chair was the only chair in the room. Also, the closet was very small. Not enough space to hang our clothes and coats.
Beautiful space with clean rooms and very good service. We only stayed one night but we look forward to returning.
The staff was very helpful and very friendly!
The rooms were clean and very comfortable. The front desk staff was very friendly and helpful.
Very comfortable, cozy bed, with quality mattress and bedding. Great location. Speedy, polite left-luggage service. Way too intimate a space for two people unless you're really, really close. And even then you better not be claustrophobic or have a lot of stuff. You could practically touch all four walls standing in the middle of the room. The bathroom has a not-sealed or soundproof, sliding frosted glass door, like a shower, with no privacy whatsoever. Snotty eye-rolling wenches with attitude at the front desk on check-in, but extremely nice gentleman at check-out almost made up for it.
Sure the room was tight but the bed was comfortable and everything worked fine in the bathroom. The location is wonderful and so is the value. I will return. Bed was very comfortable and the bathroom facilities very good
location, honesty of one of the staff telling us not to eat there. e-mailed me one price, when I got to hotel, quoted me another price.
We loved the layout of the room, the cleanliness, the speed of the elevators. Even staying directly next to the elevator wasn't a problem. Staff were very nice. The glass wall separating the bathroom from the bedroom is a big problem for us. I can't think of anyone I'd be comfortable staying in this room with. If I were alone, it'd be great.
Clean, compact and great for an overnight business trip You have to request an iron and ironing board ... other than that, it's fine.
I really enjoyed my stay at Pod39. The hotel was very nicely decorated, definitely a "trendy" hotel. I know they have many room options - I stayed in the bunk bed room which was very small and New York-like. The beds were really comfortable. I would most recommend this place for people traveling alone or with a small group (although the bigger rooms might be good for families - there is a bar/restaurant attached to the lobby, though, so keep that in mind). The price was quite good for an NYC hotel, and the location was great - I was able to walk to all the Broadway theatres as well as Koreatown near Herald Square. Also fairly close to a subway station and Grand Central. Overall I thoroughly enjoyed my stay here and would definitely stay here again! The room was so small there was no ironing board - I didn't ask the front desk what my options were because my clothes weren't that badly wrinkled, so there may be a way to get your clothes ironed. It's not that big of a deal, really!
Great location, at an NYC cheap price. The room got completely dark at night. I couldn't hear much noise from the street or any noise from other rooms. The hotel itself was well kept and I felt safe. The comforter on the bed was only mostly clean, and the door to the bathroom was dirty also. You can clearly hear whatever is going on in the hallway, even when your door is closed. The bed wasn't sower comfortable.
Great location, yes the rooms are small hence the name Pod however you're in New York, you're not really spending much time in them. The rooms are very modern and the shower is great.
Location Everything other than location
Great shower and comfortable bed. Awesome location. Very small. Needed one more mirror and had a great place on the empty wall above the desk. Peep hole in the door had been pushed out and was filled with toilet paper. Bathroom sink was clogged up and wouldn't drain even after maintenance supposedly fixed it. Didn't have extra rolls of toilet paper and had to go to front desk to request more. Also no ice machine. Had to go downstairs to the bar and they looked at us like we were crazy when we ask them for a cup of ice.
In a city where 3 star hotels are above $250 per night, POD 39 rises at a fenominal location, with modern clean and fresh look at a fraction of the price.... Staff is excellent and the rooms are small- cruise ship size, but that's a great compromise for the bvenefits you get... HVAC system was great and the shower is the best ever.... Some of the electrical outlets didnt work and could not be fixed..
My husband and I absolutely loved the Nomad Hotel. The staff, every single one of them were extremely helpful, pleasant and fun. I can't say enough about the service. The room was beautiful and the bed was very comfortable. The library bar was very cool. I could hear water noise from the neighboring room's bathroom. That was a little disturbing in the early morning and late night.
Outstanding hotel with excellent staff and tons of character. Rooms are super clean. Great location. Would love to stay here again!
All the staff were amazing. Unique ambiance and furnishings exude class and style. Library Bar is beautiful, always had a spot for me; wonderful service, drinks. Great location, easy to get anywhere. Very memorable!
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Beautiful hotel in a great location.
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great bar view, we didn't have then best
Staff was attentive. Good location and hotel itself has a nice, trendy bar. N/A
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Location and staff
Service and Staff. No
This guest did not leave comments about this hotel.
Good Location room too small
Everything about the stay was perfect! Nothing to complain about it all. You are a 5 minute walk to the center of Times Square and a the rooms are spacious for a NYC hotel. Additionally, the rooms for very clean and updated. I'll definitely return to this hotel the next time I am back in NYC. Nothing!
Excellent location. Clean rooms. Comfortable beds. Room was not ready for check in at 3 pm.
The front desk staff was incredibly nice and helpful. Especially Tiffany and Katrina. They accommodated an early check in and and a late check out (we didn't want to leave!) The beds were the most comfortable I've ever slept in. The room was spacious and the bathroom nicer than mine at home! Perfect mid-town location. But the friendly service is the main reason to stay and come back again and again!
The staff is extremely friendly, helpful. They always have a smile – a real, genuine one - on their face. Especially Eric who is concierge of the cassa goes out of his way to make sure you have anything you may need. The beds are extremely comfortable and rooms are nice and quiet – surprising for midtown Manhattan.No need to search anather otel in Times square.
staff is very kind it is for sure no 5 star hotel. Spa area is nice but 5 chairs at the pool are by far too less for such hotel. Dinner and breakfast was also not 5 star.
Friendly, clean, modern, excellent location.
The room was clean and the hotel was in a prime location-close to Times Square and 5th Ave shopping Room temperature
Good location for major attractions. Very attractive decor, comfortable bed, friendly staff. Free wifi. Room was not well lit. I understand the design but I could barely see in the small closet when hanging my suits up. Room service was from a quick service place next door. Issue with the water heater the first night.
It was a good experience. The location of the hotel is the best. You are in the middle of everything. The staff was nice and friendly The breakfast options are really very limited but it was ok. The wardrobe space need to get bigger. It can hardly fit for one nevertheless two especially in winter.
This hotel was in a great location. Minutes to Times Square, good food, shopping, Broadway. The staff was always friendly. We would definitely stay here again.
Location is good, staff very helpfull. Small size of bedrom and view hotel in construcion.
They didn't honor the booking for three so we walked out.
Bed was unbelievably comfortable. Bathroom was not as well outfitted as the bed.
Extremely friendly staff upgraded us to a king bed, left champagne in our room for our husband's birthday
Room was very comfortable. Breakfast was excellent. Sometimes I had difficulty understanding the staff as their first language was french.
The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre. No complaints, I will definitely go back to Sofitel
The staff excellent, location perfect comfort first class. Tea & coffee making facilities should be available in the room.
Location and cleaniness the other guests where a bit rude
Service was great, room was nice, free upgrade! Shower wasn't too good. Room smelled a little like someone had smoked there earlier.
Great location, excellent staff combined with a good restaurant and good decor Wifi Should be free
This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!
The location was perfect for theatre and shopping and catching the subway. The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.
The room was overall inviting and the bed and pillows especially comfortable. Having to pay an extra fee for internet access, it should be a part of the cost of the room.
Easy check in and check out - all on a computer. Nice staff, perfect location for business on the east side. My window was open the whole time and I couldn't figure out how to close it. The heating was VERY loud.
Clean and modern bathroom, plenty of room for a nyc hotel room. The purified filtered water on every floor was amazing! The terrace was lovely.
Staff was courteous and friendly. Room and bath were clean. Goodies were on the nightstand every evening when the bed was turned down. We walked and took the subway to where we wanted to go. All directions were precise. Subway was 2 blocks We would stay here again.
The staff was very friendly and professional. The even remembered us the next day. Evan was wonderful, positive and up beat. Everyone was very helpful, even moved us when our AC was malfunctioning. Rooms were kind of small but then we were in the a limited amount of space as far as the city was concerned.
Decor was great, rooms were clean and mini bar was stocked with great snacks at reasonable prices ($2 per soda). Rooms were small but this isn't unheard of for Manhattan.
I'm not one to write travel reviews but I had such an incredible experience here I felt the need to share! Came here for a staycation (roommates, amirite?) slash birthday celebration and our choice could't have been more perfect. In a word, this spot is snazzy. The decor, fixtures and furnishings are reminiscent of the Prohibition/speakeasy era with a modern, chic twist. Just by standing in the lobby you instantly feel a little more immersed in something cool and vibrant. There is a palpable sense of imminent adventure and intrigue here, definitely a boon to kick off your New York City escapade. Inspiration is abundant here! The rooms are immaculately clean, chic and quiet. Bed is ridiculously comfortable and also features hidden storage drawers, so be sure to check under the huge fluffy down comforters they're topped with! There truly aren't enough adjectives to describe just how accommodating and incredible the staff here is. So friendly! Everyone here is a paragon of guest services for competing establishments to emulate. If you're looking for a stylish, urbane backdrop with ubercool yet welcoming vibe to your Gotham City foray, book with confidence at Archer, it is truly a stay to remember! Check out is at 11, not 12. Only downside to this hotel, otherwise it is magnificent.
Beautiful property, well thought out rooms, great amenities and attention to detail. They need to iron out a lot of issues - the hotel is super new so they likely will. Room service is expensive, not very good & delivered in cheap take out containers. Very slow internet - borderline unusable if you're a business traveler. Staff nice and polite but very impersonal,
The staff at the front desk was very friendly.
Clean, elegant rooms, comfortable bed, great shower. Hallway noise came through the door easily.
The staff was excellent; courteous, helpful, engaging and friendly. The room was spotless and comfortable with nice amenities. I really enjoyed my stay and would definitely return.
Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!
Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.
I loved the terrace facility , made a big difference to me comfort. I will use this property again when visiting New York. First room I was allocated was way to small , requested a change and reception was very accommodating.
I liked the modern design and the crisp clean linens. Unable to control temperature of room. Also found a large roach crawling on the floor. The staff rectified the situation immediately.
Most everything. My only facilities detraction was the shower water temperature bounced around. The location is not in the middle of anything, but it is close to a lot.
Location Staff was unable to inform us (when we checked-in) of movie being filmed on the hotel's street, and surrounding street. Numerous street closures. Was not informed by staff ahead of a additional $20 a night fee from the hotel.
Large room was clean and recent renovation Couple blocks from 34th st subway Tiny bath but was clean and modern
Just entrance Very small space of room, very expensive if you think about cost vs. benefits. Even breakfast of us$ 24,50 and us$ 6,53 for a bottle of water???? The most expensive experience that I had when I am trevelling all around the world during last 20 years!!!!!!!
Great service. Very clean. Rooms weren't spacious but very clean and modern. Extremely comfortable bed and bedding
Very comfortable, great location, friendly and helpful staff. Those iHome alarm clocks are pretty unreliable. Nothing against The Roger, but I do like to play music in my room and they rarely seem to work.
Stunning hotel. Stayed here for 4th of July weekend. Location is amazing, room is amazing and staff was amazing. Will be back next time while I'm in NYC. Parking is a hassle and valet is 55$ a night.
It's a nice modern boutique feeling hotel. Staff was nice. After a night of jack hammering (location issue more than their fault) there was no hot water at all in the morning. They refunded a portion of my bill but it was brutal. They should consider also soundproofing the Windows more.
Very nice staff 206 should be a storage closet! Nestled between two fire doors, starting at 4am, the two fire doors slam prohibiting any sleep!!
They people were great Lack of coffee maker / limited to one coffee per day..
The front desk staff was excellent. The linens were very nice. Blow dryer didn't work. Called housekeeping for clean towels and replacement blow dryer. Waited an hour. Never showed up. Later they cleaned room and left clean towels but no washcloths. It has potential just have not worked out all the kinks yet.
I like this hotel... Friendly staff...excelent location
the location was great! close to times square, empire state bldg. and 5th avenue. Also just steps away from subway. I would stay there again. The staff was very friendly. They are remodeling. the hotel is going to be very nice once completed. Our room was recently remodeled and it was tastefully done.
the bed was very comfortable and bug free..! could of done with tea/coffee facilities in room though, staff were brilliant.
we were checked in really quick . breakfast was enjoyable . staff at reception were realy helpful in directions and questions . dinner was very good in the evening and brendan bar was very enjoyable bar to drink in. but location location location ,would not be beaten heating system was noisy and lifts slow during busy times.but not bad enough to put us off staying here in the future
Location is great and the subway station is just in the corner of the block. Comlimentary breakfast is just OK, however if you are a familiy, it is important to have breakfast in the hotel in New York. Breakfast is served in the nearby bar& grill and its atmosphere is great. One of the front office staff was very kind and helpful, so I would like to thank her for everthing that she has done. The hotel is very old and needs complete renovation. The rooms are not large enough to accomodate a familiy of four. It seemed the most unclean hotel during our visit to USA. Housekeeping staff is interesting (I guess they need a short course to learn how to behave to customers). In conclusion, location is OK, but nothing else...
The most comfortable bed I have ever slept in. Room was cold in November, as heat had not been turned on.
Perfect location, just a few steps from major stores and 15 min walk to Times Square. Friendly staff. Clean rooms. Just two elevators. For some rooms you could not control the heating, just the cooling air.
We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.
Location was excellent. I thought my room was way too small. I was in one of the 02 rooms and it was tiny. never stay in any of the rooms that end with 02. There was a gentleman in the library when I was there speaking on the cell phone complaining that his closet at home was bigger than his room. I asked to change out of my room and they said they were sold out. I will never stay at this hotel again unless I am shown the size of the room first. Otherwise, it was clean, good location and good staff.
Location, Location, Location! Great mid-town location, steps away from shops, theaters and landmarks. Friendly helpful staff. Comfortable room although very small bathroom. Great restaurant! Small bathroom.
Cosy and comfortable The ventilation in the toilet is noisy.
The staff was absolutely amazing. Especially Rocky and Jenny. They were friendly and helpful and always with a smile. The rooms are kept well and are comfortable. The hotel is centrally located so most activities are in walking distance. I will stay there again when I go back in a few months. Everything was great!
staff was outstanding comfortable room, if small great location older building with slow elevators :) small room (but it is Manhattan!)
Our stay at the Iroquois New York was absolutely fabulous. From the moment we arrived, we received excellent service from all the staff. The room was very clean and well appointed. The location was perfect. Vanessa, the concierge, was absolutely amazing; not only did she provide excellent recommendations for restaurants and attractions, but she went the extra mile in assisting us with obtaining a metro card for the subway. We will certainly recommend the Iroquois to our friends and plan to stay here again for our next visit to New York!
Delightful. Very kind staff, lovely room. Very good value at just over $200 Room seemed a bit humid
Convenient mid town location. Clean room. Comfortable bed. Wifi service. Pleasant and helpful staff. Tiny room with small window looking directly into a brick wall 6 feet away! The room temp was 76 degrees and COULD NOT BE REGULATED. The maintenance engineer came to the room and confirmed the high temp but said there was no way to reduce the high dry heat.
It was clean and comfortable, beautifully decorated, quiet, friendly and helpful staff, excellent service - from doorman to housekeeping to room service,, conveniently located, cozy lobby and library - in short - a gem of a hotel. Will definitely return!! Absolutely no complaints!
Conveniently located,comfortable,pleasant stuff.
Accomodations and staff were wonderful. Location is convenient and in an extremely staff area.
Staff very friendly. good location. Bed was very uncomfortable
Great room. Great location. Clean and comfortable. No water the next morning with no credits or discounts offered.
On line it said bathrobes but there are none.
Clean, quiet, friendly, accessible to subways and attractions.
Only 1 window in room and it opened to a brick wall. Unable to see daylight. Room was like staying in. Large closet.
It was fine... Nothing I would say it was a 4 star. Staff was very friendly and courteous. The cookie at night was good! Room was TINY! Barely enough room for the bed.... And it was only a full bed. Everything was old. Wallpaper was dis colored and peeling, bathroom tile had the corners that looked dirty but were just so old the tiles were worn. The bed was more of a futon than a real mattress.
Super helpful staff Rooms not really set for business -- few plugs, no coffeemaker
When I arrived, I was given a free upgrade to a queen size room. I was prepared, given the other reviews, for a pretty small room, but I was pleasantly surprised. It was more than enough room for just myself, and the bathroom was spacious as well. I also really liked the toiletries (they smelled so good!) and the bed was one of the most comfortable I've ever slept in. Turning the shower to "high pressure" resulted in a very wet bathroom floor. I hadn't expected the lip between the shower and the bathroom to be so low! Additionally, I left my bag at the front desk the day I checked out, and I guess someone else's bag leaked something on mine? Or it's stored in the same space as they keep extra toiletries. The stain it left smelled a lot like the toiletries they give out. Unfortunately, I didn't notice it until I got home.
Deluxe digs for modest dimes
Large comfortable room quiet great bathroom and shower great shutters
Fantastic staff that went above and beyond to meet our needs. Turn town service was nice (cookies in the room!). The room was very small, but functional. There was a party going on down the hall that was very loud due to the thin walls. Took 2 hours from the first threat to kick the people out at 3am.