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I loved the decor, how clean everything was, the light, that you can open the window, the comfort, coziness, basically everything! The lotion and amenities provided were cute and high-quality. Really enjoyed my stay here - perfect. Great location near W 4th subway stop with so many trains, walkable, just off Washington Sq Pk. Overall so comfortable, clean and bright!
The hotel is on a nice quiet street, with easy access to the subway. The rooms are beautifully appointed, though on the small side. The staff was helpful and courteous. I would definitely stay here again.
Celebrating a fun night in NYC with my husband for his milestone birthday. As soon as the staff at The Jade Hotel realized this, they sent us up a bottle of champagne! This really got our night off to a fun start. Such a great boutique hotel in a fun part of Greenwich Village with kind, attentive, and courteous staff! We would got back in a heartbeat!
Staff was helpful and attentive. Rooms were clean, light was good and so was having the outlets for devices. Great service of offering the small items one needs or my have forgotten like toothpaste and deodorant. Making this service known. Thanks Better food selection.
The room was very small and was not ready for check in when we got there. We were told we would be called on our cell shortly after we got there to inform us the room was ready and we were never called. We were then charged a fee for checking out an hour after check out and was never told a fee was going to be assessed. I found out when I check my credit card statement later that day.
good locatiom, generally nice nwer place. nice shower very tiny room!
Staff was very nice. Room service was prompt. Phone didn't work. Cable didn't have all channels. One girl says can't do late checkout while another says no problem?
I loved the lobby and welcoming portion of the hotel I also enjoyed the view of east village from my hotel room on the 10th floor.
For NYC room was large enough and well decorated and maintained. Very nice and accomodating staff. Love the location. Would stay there again. Would like to know about discounts and specials as I have family in the earea and will use the hotel w some frequency.
The hotel was very interesting architecturally and made it enjoyable to visit. The staff was very attentive for the most part, especially the door / bell staff. The hotel bar wasn't very well stocked, and it was difficult at times to get service because there was only one "front desk" person on duty. When they were taking care of other guests, you didn't have good access to them. Electrical outlets in the guest room need to be more accessible.
The staff, was very nice and service oriented. The room was quite small for two people with luggage.
this is a wonderful little boutique hotel. service is friendly yet sophisticated. housekeeping is excellent. Location is perfect if you need to be near NYU. we've booked another stay.
Accomodating staff, welcome beverages, clean lines and fresh modern design. Great TV in room, comfortable bedding, exceptional bath. Our room was a bit small, but overall the hotel feels like a European boutique hotel. Great Location in lower Manhattan The rooms are a bit small.
I was handed a nice glass of wine upon arrival, then my room was upgraded. The staff was very nice, helpful and accommodating. My room was on a high floor and exceptionally quiet for a NYC hotel.
All in all the hotel was ok, but the staff was so extremely obnoxious that I would never in a million years consider staying there again.
It is close to SoHo and my son's office Small rooms and bathrooms
Location, location, location ~ hard to find hotels in this part of the City and we prefer it to the more touristy areas. There is a plethora of great restaurants, easy walks to the Hudson River Parkway, the High Line, the Whitney, and very convenient subway stations. Comfortable King bed and decent sized bathroom Able to control room temperature Clean Liked having the Keurig coffee in the room We had no complaints, other than how expense all hotels are in NYC. Our cost was about $333 per night. Don't get too excited about the free continental breakfast.
The Staff was extremely helpful and kind, letting me check in a little early and gave me a 1 hour later check out the next day too. The bed was crazy firm. Like ... maybe good for your back but sort of shocking. (full bed)
Our room was very comfortable and clean. We felt the breakfast was average but did not like having to use plastic cutlery & dishes - a toaster for the bagels would have been good.
Great location. Staff were very friendly and helpful. Good shower. Lots of nice bars and restaurants very close by. Nice decor. Breakfast was better than we expected from reviews and not crowded.
The location is excellent. Perfect for wandering around Soho and Greenwich Village. Leaving bags when arriving before check-in time was fine, but retrieving them later was very difficult -- staff member in charge of luggage could not be located and we waited a long time in the lobby for the clerk to decide to get another person to retrieve our bags.
Great Greenwich Village location. Nice to have breakfast included. A very European crowd staying there.
I really loved the staff and location. I will stay here again
Very nice Hotel, nice staff, i would go there again ;) Good location. Would have been good to have a refrigerator in the room ;)
The front desk staff were extremely helpful, courteous and friendly. It is rare that you can go to a hotel and find a entire front desk staff everyday and all shifts genuinely sincere in making every effort to make you have a wonderful stay. From the manager to the staff I cannot compliment the staff enough.
The staff was amazing! They all deserve a raise! Location was great! The room was WAY too small and smelled of mold. The lobby bathroom was down in some disgusting basement and there was construction going on right next door.
Bed, linens, very clean overall. Very clean and well appointed room, though facing a shaft with absolutely no natural light. Great bed and linens, but otherwise nothing special, and our room was extremely noisy. Having traveled from Europe, what we wanted was a good night's sleep. However, our room suffered from some serious noise pollution. While we were able to turn off our air conditioning, there was no way to shut off noise coming in from other parts of the hotel. NB this was not noise coming from the street, but noice from inside the hotel, main airc onditioning unit or similar - all in all very odd. I was not able to sleep, so albeit the surroundings being neat and fine in general, this was one of the worst hotel stays ever. We did ask to change rooms during the night, once we realized that sleep would be minimal despite the tired state we were at. However, the hotel was full. All the staff could do was to give us extra points towards a preferred guest account.
Everything fine, great location & staff!! - No Minibar. Telephone rates too high for domestic US calls.
The location was really good, the bed was very confortable, excellent service, free starbucks coffee in the room and water.
Very friendly and helpful staff. Location was fantastic. Value for money was not great - but probably in line with the cost of hotels in NYC.
that staff was extremely friendly and helpful and made our stay very pleasent. Free wi-fi came in very useful too
Bathroom was really good. Liked the complimentary water Location could have been a bit more central....There could be more division between the entrance & the outside seating
the position of the hotel, and unlike many, an area to sit outside and perhaps have a coffee or read the papers.
Location was great, staff was friendly, room was quite comfortable. The accesses and the area of the vending machines and gym could be more appealing...
Friendly and helpfull staff, great location, clean and comfortable room. Recommend!
clean and friendly staff
Staff was friendly and very nice hotel. Will stay there again if we get back to NYC
Staff was fantastic - room was great, clean and comfortable1
Comfortable, quiet rooms and modern frunishings. Great location in SOHO and subway half block away. nothing
Very friendly and helpful staff Very noisy room . Difficult sleep
Best rate and best customer service. Thank you No
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Security. Staff. We were able to check in early which was a BIG help. No door man to assist in getting cabs or luggage.
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All staff are kind. The room is small for us.
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Great location No elevators, no AC , payment is cash only.
Not a bad place to stay for a night or two, but not longer than that. If you're a college student on a budget, I would recommend. The cash only part did throw me off.
How is this hotel available for online bookings? When I arrived for a business trip, I walked upstairs to the check-in hallway (not a lobby) to meet a man behind plexiglass who told me that the hotel is CASH ONLY but there was an ATM I could use (for a large fee). I was given a key card to my room that was up another flight of stairs at the end of a long hallway. This is clearly a rent-by-the-hour establishment. My room barely fit a full bed and the window in my room opened to a cement chute. No light here! (For a size comparison, think half the size of an interior budget cabin on a cruise ship). It was late so I decided I could suffer through one night. I have stayed at Red Roof Inns with nicer amenities, though. The radiator sounded asthmatic and kept me up most of the night. The bathroom had sandpaper towels (one of which was terribly stained), a shower with no hot water and poor water pressure, and a tiny bar of soap and half-filled bottle of shampoo. No conditioner, lotion, washcloths, hair dryer, or even glasses for water. There is a warning on your receipt when you check in that the management is not responsible for any personal property left in the room. If you want to secure your things while you are out, you have to check them behind the plexiglass in the tiny "office." The worst part of my stay was that when I woke up, I felt itchy. I couldn't shake the feeling all day. After my business meetings I booked a red-eye home and forfeited the second night stay. AVOID!
Great location and inexpensive Spartan. Clean but the toilet leaked onto the floor, the heat was sporadic, and only one thin blanket was provided.