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The design of the hotel and the location The service was extremely poor. The concierge was not very helpful. The rooms would not be cleaned unless requested and after several complaints. The coffee was brought cold. Walked into our room bathroom at 5pm to find the housekeeping bucket and mops in the middle of the bathroom. The bellman placed our shopping bags in a wrong room without so much as an apology.
Great location and design. People very warm and great value Size of bathrooms
The restaurant on site is very nice and fun for weekend brunches. Rooms are very very tiny.
Look and feel of the hotel. Love the front courtyard. Although we did not have a chance to eat in the restaurant, the area looked amazing. The stay was overall good. The room was a little late in being available but that happens. The front desk staff was ok. Not overly friendly or warm but certainly not rude or short. iPhone dock was a bit old. Should at least have adapters for newer iPhones.
Outstanding and very helpful staff. Quiet location like a boutique hotel.
Quiet street Contemporary style Chandeliers in the restaurant. Sitting areas in both restaurant and bar Blue and white color in rooms Big full length mirror in bedroom. Shower only Wall of windows All of the staff were incredibly nice! Cab fare from Soho to uptown
Location, appearance, friendliness of staff, and the rooftop. The fitness center was adequate and even if it wasn't, the view from there was amazing! There was great food at the hotel and all around the neighbourhood, try Wolf Nights and Tiny's Giant Sandwich Shop. We spotted a few TV and sports stars in the lobby, that was interesting...they are much uglier in person. I felt like I spent a lot of time waiting for the elevator and the complimentary coffee seemed to be a chore for the staff to deal with. Also, there was an incident when my girlfriend needed assistance with something and the concierge was skeptical that she was a guest and was very rude. Everyone else was great!
Bar Rooms ,menu
Wonderful location (but Lower East Side, not central). Bice bar and public spaces. Beware the tiny, tiny rooms!
Comfort of room. View. Restaurant. Location.
All in all the hotel was ok, but the staff was so extremely obnoxious that I would never in a million years consider staying there again.
Staff was very nice. Room service was prompt. Phone didn't work. Cable didn't have all channels. One girl says can't do late checkout while another says no problem?
this is a wonderful little boutique hotel. service is friendly yet sophisticated. housekeeping is excellent. Location is perfect if you need to be near NYU. we've booked another stay.
Accomodating staff, welcome beverages, clean lines and fresh modern design. Great TV in room, comfortable bedding, exceptional bath. Our room was a bit small, but overall the hotel feels like a European boutique hotel. Great Location in lower Manhattan The rooms are a bit small.
I loved the lobby and welcoming portion of the hotel I also enjoyed the view of east village from my hotel room on the 10th floor.
The room was very small and was not ready for check in when we got there. We were told we would be called on our cell shortly after we got there to inform us the room was ready and we were never called. We were then charged a fee for checking out an hour after check out and was never told a fee was going to be assessed. I found out when I check my credit card statement later that day.
I was handed a nice glass of wine upon arrival, then my room was upgraded. The staff was very nice, helpful and accommodating. My room was on a high floor and exceptionally quiet for a NYC hotel.
For NYC room was large enough and well decorated and maintained. Very nice and accomodating staff. Love the location. Would stay there again. Would like to know about discounts and specials as I have family in the earea and will use the hotel w some frequency.
The staff, was very nice and service oriented. The room was quite small for two people with luggage.
The hotel was very interesting architecturally and made it enjoyable to visit. The staff was very attentive for the most part, especially the door / bell staff. The hotel bar wasn't very well stocked, and it was difficult at times to get service because there was only one "front desk" person on duty. When they were taking care of other guests, you didn't have good access to them. Electrical outlets in the guest room need to be more accessible.
good locatiom, generally nice nwer place. nice shower very tiny room!
Good location and interesting room design plus cool shower & free NY Times. Lack of replacement shampoo each day; noise Sat night on 7th floor.
The staff, food, vibe, smell, and the help Valet parking
From the decor of the hotel, to the hot staff, to the art deco rooms, it was a great stay. I will definitely make this my new nyc hotel.
The hotel has a modern, slightly industrial feel with cement ceilings and exposed beams, which I liked. The bathroom is similar to recently updated Hyatts but the living/sleeping space is much more trendy. I liked the floor to ceiling windows and the light fixtures. Our king suite has a great little sitting area, too. The most important thing was that the location cannot be beat. We didn't take a taxi once! There are lots of great bars, restaurants and clubs in the area but the subway stop nearby makes everything easy. The walls don't seem very well insulated. We were woken up at 3:30am by our rowdy neighbors opening and shutting their door and talking.
I was treated very well by hotel staff. There was a room upgrade available and it was given to me without asking. It's a short walk away from SoHo shops and the subway is across the street. I did not enjoy the on site restaurant (Shang Restaurant). It's was empty for the most part of the weekend and the service was a bit poor...which is odd because there were no customers.
Stunning penthouse. Recommended for absolutely amazing views and parties. At times, tough to get ice up to the room as there are two elevators to the area - sometimes one could not hear the knocking. Solution, Keep the doors open so that they can walk in without difficulty.
The hotel staff did a great job at catering to our every need. They were prompt and never seemed annoyed with our many specific requests. The room was clean, comfortable, and the rain shower was amazing. I have nothing but good things to say about my stay. I would recommend the Thompson LES to anyone traveling to New York. No complaints. Perhaps the area wouldn't be ideal for people visiting NYC for the first time, as it's a more local/less touristy area. Having said that, it is only a $10 cab ride away from Time Square, or a short trip on the subway to anywhere in Manhattan.
very pleasant staff- helpful with directions,charge my phone etc
the staff was great at suggesting places to go and places to dine. The room was clean and contemporary in style not a lot of space to put luggage, if you want to live out of it. Its best to just unpack and use the closet space
Location. Design. Chic. Friendly c One loud night, Halloween weekend.
Staff were friendly and the room was large and comortable. Couldn't fault it.
Not at all, Room 705 was noisy. Poor service was provided.
Great look, great location. Clean, modern rooms. Perfect for me Last night of my stay, my floor (9th) turned very noisy. Not just in rooms but up and down the hall. Younger crowd yelling to each other, etc. Felt like I was trying to sleep in the middle of a frat party! This was between 1-2am and went on for quite some time. It would have hoped someone would ask them quiet down on room levels.
Location was great with a lot of varied night-life options. Terrace bar and pool is something to check out for sure. A/C worked well but was very loud especially with something loose inside that made a clunking noise constantly while the A/C ran. I called down after the first night to see if could be addressed. Engineering was sent while we were out but the problem wasn't fixed. We got in too late to deal with the second so had to try prob a chair against it to dampen the noise :(
Loved the location - busy, bustling part of the city but our rooms were very quiet and comfortable. The staff were super friendly and helpful. I would definitely stay here again.
Great location, attentive staff
Front desk staff extremely friendly and accommodating. Location is great and good value for the money
The King size bed, balcony and highly efficient room was clean, comfortable and most of all affordable. The staff is equally representative of the best in the business. The location is so fantastically being on the boarder of everything convenient in walking distance. To top off the trip the hotel offers tip cards that include discounts on many of the areas establishments. Our discounted Uber ride to the airport was a pleasant end to our fantastic visit to New York City. NobleDEN made the weekend get away; memorable. Sincerely. There was nothing that I found to be a dislike about this hotel
great location and place for those who like to get out and explore the city. not for those who want to lounge around the hotel and hang out at a hotel bar.
Very modern and trendy hotel with perfect location for Soho etc. very well thought details. For the price, some kind of breakfast should be included. Even if only coffee and croissants..
Very friendly and very helpful, especially accomodating our 1 year old.
Archicturally lovely Staff was non-existent and rude when available. Details were neglected. Overcharged for items not received and didn't even bother discussing it with the obviously dis-interested staff. Real shame such a beautiful space has no soul.
Right in the middle of Downtown New York, easy to get to everything walking or by subway. The hotel had good, reasonably priced food and nice clean rooms. It was great for a weekend get-away with my husband.
The view was nice and facilities were very clean Parking and access to valet/ waiting area were difficult. Rooftop bar was closed.
Hotel is a good location, within walking distance to SoHo, Nolita, Bowery, short train ride into Brooklyn. I came in on a red-eye and arrived at the hotel at 6:30 and they had a room for me, which they claimed it was a "free upgrade." Heater didn't work as well. Room was 50 degrees when I arrived. Put it on full blast and it only got up to 58 in 4 hours. I left it on and took off, returning 15 hours later at 3am and the room was still only 62 degrees. The luggage storage lady was rude and inattentive. She was rude when I dropped off my bag and I had to retrieve it myself. Also they used stickers with crappy adhesive so now my luggage has goo on it.
I rarely write reviews but our stay at Hoilday Inn LES was perfect as it was three blocks away from my family we were visiting. We booked two rooms for the price of one boutique hotel in the neighborhood. The rooms were clean and modern. I've stayed in luxury hotels like the Ritz and boutique hotels like the Kimptons. This Holiday Inn room reminded me of the W Hotel in San Francisco (size, style, etc. less one down comforter). The staff was always courteous and helpful. Free WiFi! could use their "e-room" to use computer or print boarding passes. Free complementary toiletries if you forgot something. Air conditioner was amazing. Showers and water pressure were awesome. Room was very quiet. This will be our go-to hotel from now on in NYC.
Nice staff, clean rooms in good condition. Courtyard. Subway is very accessible Bridge traffic and unattractive street area.
Good location, clean room Small bed, not "king sized"
The room was large(for NYC), the bed was very comfy, and the bathroom very roomy and well-stocked. The lighting in the bathroom was terrible. One small light over mirror and light with dimmer over tub. Very hard to put make-up on!
Decent helpful staff Quite noisy
Some of the best features of the Hotel on Rivington are what make it unique - the full length windows around the room, including in the shower room were superb, and the views from the 14th floor were amazing. Also the minibar content (premium drinks and spirits) is a nice touch! Being in the Lower East Side was ideal for anyone who wants to go out and experience New York nightlife, as well as being well connected to the rest of Manhattan and Brooklyn. Very different, unique hotel, highly recommended.
The room was beautiful and we were upgraded when they found out it was our honeymoon. Staff were very helpful and friendly. The hotel bar was great at night! All was great
The rooms were decent. Rather noisy at night. Slamming doors from adjacent rooms. There was noise from people walking in the room above us. There was a lot of noise from outside.
Loved the size of the room, the steam/shower, and the wall of windows Wish there was a shade on the bathroom window, more hooks/shelves in the extra space in the bathroom (only one hook on which to hang two towels?!) How can we be green and re-use towels that can't be hung to dry? The room was a tiny bit tattered - beat up around the edges of walls, unfinished panel behind curtains, curtains hanging off hooks, but I suppose it's hard to keep up with the maintenance in NYC!
The staff were great. Starting with Elvis at the door Darnell,, Christine, Alex, Eddie, Leo & the women with the nightly cookies. The fresh baked cookies at night & the restaurant/room service food were very good. Showers & beds fine. (The sheer curtains could be laundered or replaced.)
Helpful, friendly staff. Great location. Spacious room with a balcony, great view of Freedom Tower and excellent temper-pedic bed.
the bed was sooo comfortable, we had a 180 degree view of manhattan skyline, excellent by night. staff great and great restaurants +coffee within walkng distance.$5 breakfasts great. No we had a ball for 13 nights and would love to stay there again.
Large rooms and very friendly staff made for a very enjoyable stay. Location is great when doing things in the LES and adjoining areas. Continental breakfast was included, which was great. Would have been better if we could have applied the value to a hot breakfast when desired.
The location is brilliant - right in the middle of a great scene in New York. The hotel design is fantasic with good sized rooms and wonderful floor to ceiling windows. The beds were also extremely comfortable. We didn't recieve good service. We did not have anything explained to us on arrival, but, witnessed other guests recieving better introductions to the hotel and what was available. Even at breakfast we were not told about the buffet (the more cost effective option) until the last day - by another guest not the waiter! The room was also not as clean as we epected from this level of hotel. .
Staff was wonderful able to accommodate uptown view request. Views from the hotel were lovely. Street noise, in the 16th floor and we could hear everything.