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Location. Location. Helpful and pleasant staff. Cold room in morning. Too few lifts. Lack of TV channels.
Concierge people are very nice. Single room has no place for luggage
The hotel is in a good spot, next to oxford street. breakfast was an extra £9.95 each per day.
location was fantastic no
Very over priced
location choice of food in restaurant
Spent about a week in London and stayed at the St. Giles. No regrets. Close to the West End action and much cheaper than some in the area. This hotel is also frequented by bus tours - Ugh. The room was good though small (almost Japanese hotel room small). We did not partake of their restaurants and went to a much, much better buffet down the street for breakfast. Concierge staff was very helpful
Location and cleanliness are the only positives about my stay. Poorly operating lifts. Bathroom so small. TV inoperable. WiFi requires £5 payment daily by purchasing a code from a vending machine. Long lines at check in. Long line at luggage check/collection. Never again!
very central fantastic location.
Access to tube trains This hotel is not a star hotel. Rooms are very small
A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.
we had a great visit. The staff was impeccably polite and helpful. the elevator situation was pretty bad. I don't know if some of the lifts weren't functioning or what, but we ended up taking the stairs most of the time
The staff were absolutely first class from the moment we walked through the door from the booking in people at reception, the bar staff and chambermaids.excellent No complaints
The staff were friendly and helpful. The room was clean and comfortable with tea and coffee making facilities. The bathroom was very small but that didn't really bother us. Despite the double glazing and being on the ninth floor, we heard the noise of the traffic all night.
Helpful and friendly staff.
Good location Small rooms with tiny bathrooms - adequate for a single traveler on business with no luggage but not a Five star hotel and nothing like the pictures on the website.
The room was a good size, nicely decorated, clean. Facilites included TV, stereo, air conditioning which is very important. Bathroom clean with nice toiletries.
Good quality fitments Small room
Location of hotel was fairly near the tube station and other faciltites nearby When I checked inot the hotel, I had to wait a long time whilst they were checking my booking.I Needed an extra bed and they offered to upgrade me to a family suite afor another 103.50pounds. They then charged me 724.50 for the 3 nights stay.I Realised later that they had overcharged me by 10 pounds because the original booking was 611 pounds. When I queried them the next day,I had to go through 2 other staff before they refunded me 10 pounds overcharge. I hope I have not been billed twice ie once by my initial booking through your website and then by the Grange Holborn hotel.
The staff are extremely helpful and location is excellent. The television selection is poor and internet costs far too much.
Staff were very friendly and prompt Room was noisy being on the main road at a junction. I think if two people had been in the room there would have been a lack of space around the bed area as it was a funny shaped room.
Staff was very nice and helpful. The swimming pool is big, facilities are clean. The room was not big but sufficient for a familly with 2 kids. The bathroom was clean, with a bathtube but the w.c. inside.The breakfast was delicious, but a bit expensive. A pity that the swimming pool has restricted hours for kids when you have kids but it must be appreciated for those who have not.
Our stay at The Sanderson was perfect from start to finish. I called ahead to let them know that we were coming to stay for my boyfriend's birthday. From upgrading us to a huge, gorgeous room to delivering balloons, flowers, candles, and birthday treats, they truly went above and beyond to make it an amazing weekend. We can't wait for our next visit!
Stylishly minimalist, great shower, cool bar Dinner trolley not cleared
The lifts. The service. The availability of the garage. The conviviality of the bar areas (both the open & cosy bars). The dedication of your cleaning staff. The laundry service. The proportions. The corridor lighting. And, above all, the location. The lack of Internet access (the business centre was occasionally out of action). The limitations of the room service menu for vegetarians. The limited number of T.V. entertainment channels - without in-house films The lack of a bath. No fresh air. The painting on the ceiling of my room.
The bar, this was very busy and fun place to be
The location was great. Room beautiful but things like complimentry water in the rooms, toilet paper too much of a production. Restaurant staff and front door/desk/concierge great. Gym staff unfriendly and unhelpful. Great gym tho. See above.
I like the desing and the location
Very fashionable feel to the hotel , Bar was enjoyable , sleighbed lovely. Food was good at breakfast. Maybe toilet area. Lacks privacy
The lobby, spa and bar are brilliantly designed. Most parts of the hotel are chic and the overall atmosphere is very charming. The rooms are impractically designed. No provision made to accomodate suitcases even. Too much insistence on style and little attention to comfort. Great to hang out at all parts of the hotel except your room where everything seems like a mess since there are no practical provisions made. Very little storage so all the stuff just lies around the floor; also not very child friendly.
unique design bed was uncomfortable
Wonderful design interiors. The food in the Malaysian restaurant was amazing and the cocktails at The Long Bar were innovative and delicious - if very pricey at £11 a shot Some of the towels in the room were not 100% clean
General location was very good.Cleanliness was good No bar to have a drink with children over 18 had to be 21.Bar staff rude and ignorant.However, Bar manager was very considerate.Very trendy which was nice but thats where it ends i'm afraid. Would not book again.
Everything about this stay was great. The room was beautiful and clean, the bathroom was spacious with lots of shelf space for our stuff. the staff was wonderful. the location is ideal, and they had a big lounge for guests. It's expensive but worth it.
The best part of the hotel was it's location. It is located in a great part of London, a very busy part of London. The staff was pretty nice and there were always around to help. Well the worst part of the place was probably the size of the room and the bed. I knew my room would be tiny but for the price I paid it was crazy. The room could barely fit your luggage and yourself. A constant maneuvering around everything. The bed was the worst bed I have ever slept in. Want to know what it is like to sleep on a rock or the ground? Well come to this hotel to find out. This bed was so stiff I would wake up every morning in some sort of back pain. It was ridiculous that this is possible in a modern hotel. It's a budget hotel but seriously just get a slightly softer bed as this was ludicrous.
Location Location Location. Being in the center of town, I had the ability to stop off at Hotel Z to drop off bags, freshen up, take a break before moving on to next neighborhood on my itinerary. Tube stop directly to Heathrow a couple of blocks away made arriving and departing soooo easy. Staff was very friendly and attentive. Room was modern, quiet and clean. DEFINITELY plan on staying again. While I knew I had booked the smallest room, and was happy with it overall, the in ability to open a window for fresh air was a little frustrating. Issues with the a/c were promptly addressed, although an open window would of been a better solution. It was only because my stay was for 5 nights that this bothered me. Next visit I'll book a larger room with an open window. :-)
The location was perfect for us. We were taking a weekend break to go to the theatre and shopping. We could walk out of the hotel straight onto the street surrounded by everything we wanted. We were amazed by the excellent use of space within the hotel. It was very compact but well thought through and comfortable. The staff were very polite and helpful. The complimentary wine and cheese was a big plus for us too. We would recommend this hotel to anyone who wants location in the West End. A little noisy from the street at night but didn't matter too much as it was a leisure break and not business.
Terrific location. Knowledgeable and friendly staff. cool, funky vibe. small room (which I liked) The cool location also meant that it was occasionally hard to sleep it night with the noise from the busy street
Great room and food None
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
Location is great. Bed was fine and apples were a nice touch. Gym was okay. Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
Breakfast service is very nice. The room was extremely small, poorly furnished and noisy.
Good size room Renovating the place, no heating in room
Location was convenient Was cold, old and dirty
Hotel is clean and comfortable. Rooms are well appointed. Location is superb. Good value for money in a city renowned for overpriced hotels. Check-out was a bit haphazard, otherwise no complaints
Location of hotel for bars, restaurants and shopping all available within walking distance. Room clean and spacious compared to other London hotels I have stayed in. The fact that there was building work in progress and scaffolding in situe which I understand from reviews on other sites has been going on for quite a while at this hotel.
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends. Met all our needs.
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful. Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
Excellent time at this hotel! Everyone was very friendly! Nothing :)
We arrived to the builders in reception..complete with hard hats and hard viz jackets! There had been no mention of the major refurb going on when booking. I'm sure it will be very nice when finished, but not really the first thing you want to see when entering your hotel.. I'd received a call the day before check-in to see if my booking for two colleagues double rooms (for single occupancy) could be changed to single rooms - I said not, particularly as payment was immediately taken from my card two/three weeks before on booking and the rooms were for business clients. Although I was then told 'ok..not a problem..' this was ignored...and they were put in to single rooms on arrival!
access to city centre
location for theatre and access to transport system obviously unavoidable but there was some building work taking place to the hotel
Location and friendly, informative staff
The attention to any and all details was excellent. The staff in both the front and the restaurant were very friendly and helpful. Nothing
Location and comfort of room. Bathroom was decent size.
The location, very quiet, relax. The spacios of me beedrom was little
very pleasant stay, just right for the theatre and the shops!
Location My room
Location Slow lifts
The location and cost Rooms are very small, though are typical for London. Room was on a very very noisy road and difficult to sleep
Excellent breakfast buffet included in room rates. Hotel staff are attentive and helpful. Scoff & Banter restaurant/bar has limited dinner menu and cocktail options.
The service was very good and SKY rugby was a bonus! The room could have been bigger and the air-con was a bit noisy.
Rooms are hot and small.
The Hotel was an excellent location for Covent Gardens only 5 mins walk dow the road. The staff were excellent couldnt do enough for you ven upgraded our room for free. Would def return. There was nothing we didnt like, the breakfast was lovely,hotel was so clean and the staff were Fantastic.
Central position for Theatres etc
Great location for shopping and the theatres and most of the main sites to see. Also had a great breakfast. Size of the room could have been larger for the price paid.
We liked the modern decor. Our room was facing the road and was extremly noisy.
The size of the room - very spacious Not applicable
The upgrade to a superb room on the top floor - couldn't fault it unless that was the deluxe double that had been originally booked. Excellent hotel and well placed for business meetings in the City.
Excellent location, nicely renovated, modern hotel We stayed at the end of November and it was exceptionally cold in London. The hotel room was cold and the heater made terrible noise, but had to be on all the time. No heating in the otherwise beautiful bathroom.
I found the location perfect for sightseeing. The room was very nice and as a venue is was very good also. Food was excellent:-) I was a shame I wasn't able to access the internet. The solution you have chosen at the hotel did not work for me as my company (banking) apparently have restrictions which make it impossible to lock on to a web browser before the internet access is given...
Staff is very very kind, cleaning is not the best inside the whole structure, but inside our room is basically good. Some very little I repeat very little details that make the difference for this very high level hotel: the holder for hygenic paper was broken, the hairdryer tubular was rapaired with insulating tape and for this reason it was a little sticky, the bath tub had very little splinterings on edge, the window was stopped with a piece of folded paper and in conclusion the tv controller had not the cover for the batteries and it was replaced with a certainly sticky coloured tape .
The TV Breakfast issues No knowlege of local area Language barriers
Facilities and location