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The coffee machine with complementary hot beverages The location, 3 min walk from West Kensington tube station, very nice quiet area. Friendly staff - booked restaurants and taxis for us, altough the taxi driver told us he (and we) had to pay a 5 pound fee to the hotel. Better to get taxis across the street. The triple room was claustrophobic, we were given the smallest room in the hotel, even though we paid for a triple!! The bathroom also very small. It was tolerable for a few days, but expensive for the conditions!
Good location, very close to the Kensington tube station (5 minutes walking). Clean place. Small room and bathroom even smaller. No breakfast included either.
clean room, great location close to the tub, great value for money, friendly staff. I v stayed in many budget hotels in london in the past but this was definatelly the best one. small room but couldn t expect anything more with this amount of money.
Don't buy breakfast here !!, you will get a paperbag with a bottle of apple juice, a yogurt and a package of kellogs with hot milk. This is a continental breakfast !!
free unlimited hot chocolate the bed linen and pillow cases are not changed daily
Clean and comfortable Room very small only walking space around the bed and shower just like standing under a tap.
Reception staff, excellent Blinds on windows could do with some sort of black out material, as we didnt have to rise to early it would have been nice to have some darkness in the room.
Very basic but clean. Good location. Friendly staff. The main problem was that there was no heating in the room on one of the coldest nights of the year. We were freezing! No tea or coffee making facilities in the room. Beds were very small!
the staff were very friendly and helpful. Excellent service. The location is good, with easy access to the subway. The internet did not really work in our room on the 2nd floor.
It is located within waking distance to our family's flat in London I wish they had wash clothes and the matress was a little more firm.
It is very convinient to get from this hotel to TLScontact (schengen visas place) Nothing, everything is good
They clean the room everyday. Enough breackfast. Close to underground Very small room, and the staff not very kind in the beginning
Recently refurbished and clean. Very convenient for Olympia which I was attending. Staff helpful. Just to note that the single rooms are very small. However, this is reflected in price and made up for by location.
Checking out - the hotel was disgusting it smelt of drains. The staff where unfriendly & unhelpful & reception extremely ignorant, the rooms where so small your suitcase was on the floor & in our "double" room just to pass eachother 1 of us had to climb onto the bed. The room smelt of drains & was disgusting. In order to take a shower you practically had to sit on the toilet pan & our room was in the basement next to the "dining/kitchen" room & there where staff sitting in there until at least 4am outside our room therefore no sleep. Would never stay in this hotel again - even if it was free!!!!!!
the standard of cleanliness everywhere in the hotel the rooms were a little too warm
Location. We were attending the George Michael concert at Earls Court and the Hotel was within walking distance. No windows in the room. Although the air conditioning was efficient, we would not have booked a room without a window had we known this in advance.
The room had small but good facilities such as bathroom, refrigerator. The room was clean. Yes
The only good thing was the location to the Olympia Arena. The hotel was not like the image given on the website. The room was tiny and uncomfortable. I did not feel safe as the lock to the basement room had been broken off and fixed with foam.
nothing good dirty floor and furniture, unfriendly staff, lack of intenet, not working in-room safe, lousy breakfast, which did not exist on the second day, terrible toilets. грязный пол и мебель, неприветливый персонал, отсутствие интенета по неизвестным персоналу причинам; не работающий сейф в номере; отвратительный завтрак, которого вообще не было на второй день, ужасный санузел
The staff was extremely friendly and helpful, my room was very nice and inexpensive considering the location of the hotel (and included an ensuite bathroom!), the breakfast hours are flexible and the hotel is just a few steps away from the Olympia tube station on the District line. The illuminated sign of the hotel was right by my window, making it difficult to sleep at night.
It was in an ideal location for Olympia exhibition centre. Hotel services available around the clock. Very clean and comfortable.
excellent location for the olympia and earls court. Has very fine walls was awoken at 6 am by neighbour who had just arrived speaking on mobile phone could hear near enough every word he was sayin.
staff helpful and friendly. breakfast area clean and fresh. breakfast lovely. room was terrible- filthy, grubby, crap shower, toilet seat shoogly etc....
Clean, convenient, pleasant stay
leaving the staff, the service, the room, the faulty payTV that wasn't fixed after being reported 3 times , the tiny shower I didn't fit in
controlable temperatures and opening windows
Tv did not work
Cleanliness-kind staff behaviour-quiet area No fredge in room
Very suitable location as we were visiting Olympia
The expertise of the staff from the initial check in to answering questions regarding directions and restaurant recommendations. Convenience to Olypmia for exhibition staff. Our room 4004 was directly at the front of the hotel and the double glazing is not sufficient to hide the road noise which is 24 hours.
staff very friendly and helpfull no nothing we had a good stay
Location. We stayed in a room adapted for a disabled guest - I am a wheelchair user - whilst the size of the bathroom was commendable it had a bath and not a walk in shower. This was not what we expected and not like the last Novotel we stayed in. This hotel is not worthy of its 4* rating, the room was basic and lacked the usual creature comforts one would expect.
The room was clean, tidy and comfortable. The reception staff were not very friendly and the room was not good value for money.
The peacfulness of the hotel and cleanliness of room. Beds where uncomfortable and the chrages for parking for residents was unfair when you pay to stay in a hotel you should have free resident parking, i've never stayed in a hotel before that charged for parking and a £1 an hour is a ridiculous when your staying gor 24 hours or more.
location to the westend, mani from the stone roses stayed there at the same time as us so if its good enough for a rockstar then its good enough for me tv reception was poor
very good breakfast, nice freindly staff
Good location for Shepherds Bush Arena and shopping. Staff were friendly and helpful
We enjoyed our stay and would stay there again. Handy for the tube. Quiet and airy inside.
Location was excellant and room was very nice I booked a twin room but got a double room instead. I did mention this to the receptionist but she said that they had no more twin rooms. I didn't like the fact that, even though I booked and paid, a twin room that I booked for was given to someone else or that the hotel over book certain rooms.
Perfect and helpful staff, great breakfast, clean rooms The location, little bit far of Oxford circus but closed to the public transportation stations
The comfort and good selection of restaurants.
The room was very clean , modern & comfortable .It has been fitted out to a high spec , the rotating kitchen was a nice touch so you could stay in the room and cater for yourself if the need arrises .Over all we had an excellent stay in the hotel
Good prices and comfort I asked for a wake up call but they didn't do it so I was about to loose my flight
I needed a hotel close to Charing Cross Hospital. it was 10 mins by taxi which was fine. about the hotel and its service, i have no complaints
Liked the kitchen fscilities, comfortable bed, quiet hotel. I was upgraded to suite! Lots of room, shame I was only there from 11pm to 8am! Thin, small rough bath towels - not same quality as rest of linens! No teabags/milk for one night stays.
Clean Ac system out of order. Check out process difficult and did not provide invoice for over night stay. Refreigator did not work. Silverware were not clean. Wanted to charge additional money for using American Express card.
excellent location if you are going to Kensington Olypia, which we were on the Friday of out weekend in London, but then your kind of stuck out in the sticks. We should have moved more central the second night. A bit pretentious - style over substance. Would I reccomend it to anyone elde? only if they were going to Olympia
Smart modern decor Lino on the floor instead of carpet
Great decor, very comfortable,really quiet so good nights sleep!!
The overall hygiene and finish was to a very good standard. It's a fairly new building, about 3 weeks old, very well located, short walking distance to Kensington. Friendly, helpful and efficient staff. I arrived in the Summer,very warm but the a/c wasn't working, didn't sleep very well. Had to open a window, which backs up onto the street,again not good if people can see me in my room! Please sort out the air conditioning. My fridge was the smallest I've ever seen, lol!!
Breakfast for sure, helpfulness of the hotel staff. Nothing special. the cooling system was to strong but we turned it off and we've slept well.
The staff The diningroom was too small for my group
The location to Olympia, where we attended a concert Too noisy, inflexible on breakfast, when we were 5 minutes late. tiny bathroom
staff were flexible and friendly - room was clean in most areas - fridge was useful - bed was comfortable - shower hot and decent pressure - breakfast OK the hotel is on a very busy road with fire engines, police cars, etc. making a noise all night; by the second night I so knackered I slept through but the first night was very disturbed.
The room was extremely clean and the staff friendly. A good, value for money hotel close to the venue we were attending for a rock concert. Extremely accessible from the city centre. A little underequipped. We were only given one towel between the two of us and complementary shower gel, shampoo and a hairdryer were a notable absence, as was a shaver socket in the bathroom.
Clean Did not stay in actual hotel, another hotel owned by same people (though only a few yards away); top floor (of 4) with no lift; cracked teacup; waste bin lid broken; hair-dryer broken (though it's no use to me anyway)
None Not very clean. Realy small rooms. No shampoo. Only soap in the bathroom.
Friendly and helpful staff that would go out of way to help Although staff willing to help a lot of the held should not have been needed in the first place! Room was small and cramped, with none of the amenities I.E. hair dryer listed on the website. No breakfast even though advertised Building work taking place - massive banging noises at 7.30am.
Clean well equiped rooms, good breakfast included, helpful staff
Very small rooms given the rate. Not very clean
Location is excellent. Staff and food plus room cleaning every day were good. We have stayed here before. Room is a bit small but OK by London standards.
Good: breakfast, location (a bit of a walk from the tube - catch a bus), room size, free internet, value for money (in London) Walk up small stairs with luggage, general condition of bathroom and rooms (see value for money maybe)
Convenient location for visiting London. Friendly staff. Sspotlessly clean.
Ideal location for my visit to London
Friendliness of staff, calm surroundings, wi-fi internet access available to guests for free
Good clean and simple. The rooms where a bit small
breakfast and hotel staff is very good. The room is really clean and neat, though very small ( but enough to spend the night since the whole day we spent in the city)
As I only stayed overnight the breakfast was good the hotel was in the area I wanted ,so from that point ok. The price.
- very family and friendly staff (owners) there - very quiet (we hade a room towards back side) - only 5 - 10 minutes by foot to 3 tube lines - fair price - very, very small room - no place to store suitcases - badly placed, only one hook for coats, towels, ... - not enough space in bath to store all things you normally want to have there - no light above mirror in bathroom
Small independent feel with a great bar and good breakfast. Excellent value for money. Noisy air conditioning on the top floor.
The rooms very clean & tidy. Good en-suite bathroom. Good TV with wide range of channels. The room over looked a road but I had no trouble with any traffic noise. The staff were extremely pleasant and helpful.
staff very friendly and helpful
The hotel has a good location, close to the underground stations but also viewing some green in the city.The hotel staff was very friendly and helpful.The service at the hotel was good. No complaints about cleanliness of the room and /or the facilities.We very much enjoyed the English breakfast and the food in general as well.
friendliness of staff; beautiful rooms and pub; atmosphere in general busy street (can get quite noisy); breakfast service
The food was lovely and the staff were friendly. We really enjoyed our stay. Thank-you
Room was very nice, breakfast was really good Our top bedroom was opened from the top and could hear all the traffic all the time and couldn't close it, i went down to ask a member of staff to have a look at and said would be up in 5 mins and never showed up and when i went down later on way out was gone for the day
Very friendly and helpful staff.Very comfortable accommodation. Easy access to buses, trains and restaurants. Maybe put "mature couples" on lower floor due to number of stairs. a small fridge in room would be an advantage.
Friendly staff.Well appointed room. Good breakfast. Above a nice pub. Close to Tube. Fair price. Nothing we didn't like.
Excellent and friendly staff and good service We had a room on the thirth floor, 67 steps, and no elevator.For olderly people can this be a problem.
Close to underground Room size was extremely small but efficient, no elevator for luggage
The nachos were good, I guess. Near to tube station. The staff was incredibly rude, when you asked them questions they would be on cell phones & it was obvious you were bothering them. There's no lift, and the rooms are cold and the beds squeak whenever you move. The showers were very small and had little hot water. I would never stay here again.