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Accessibilty for wheelchair users, ease of parking, quality of furniture and fittings, size of room, design of bathroom for wheelchair use.
everything was great once we got our room The time it took to get our room at check in
Comfortable room Reception area very cold as was breakfast area ?
The bed was soooo comfortable The bar was expensive and it was difficult and expensive to get to the O2
Nice, new hotel. Convenient, if expensive, parking. Large rooms, good bar, reasonable breakfast. Decent value if you can get a weekend rate. Bed too soft and pillows too hard. Can be a bit time-consuming and tiring travelling across London by public transport from the hotel, but that's the flip side of a decent weekend rate.
It was beautiful, the staff were friendly, roomservice and restaurant food was delicious and well priced, pool facilities were gorgeous... best hotel I've ever stayed in, better than the Hilton by far. N/A
Ease of location to DLR and nice area. Construction work next door woke us early.
The swimmingpool was excellent! My Children loved it! The staff could have been more friendly during our stay, not only when we were checking in and out!
Staff were veryhelpful
Great location if you are working at the convention center. The Lebanese restaurant across from the hotel is excellent. The biggest problem with this place is actually the price. For this amount a lot is expected, and Crowne Plaza comes up short. Rooms not being ready at check-in, truly awful continental breakfast, and cramped rooms aren't a problem if you are paying less. On my next stay I will see if any of the other hotels on the block are better, but this price might just be a function of a location that's only a few minutes walk to the convention center.
Excellent location close to LDR station. We chose a shopping break package which was fantastic value. The food was very high quality and the on-site leisure facilities were a bonus. Will certainly be visiting again.
The location, next to the Excel Centre and DLR station with good links to the Underground, central london and the 02. The hotel was also of a good standard.
The beds and rooom are very comfortable. The bathroom was also clean and pleasant I did not like the fact I was given a bedroom with one large bed and I booked a twin room. I was told they had over booked. When I produced my document stating my booking I asked to speak to the manager, she then gave me the room I booked. Not good after a very long day.
The restaurant was good The bed was hard and uncomfortable. It made a squeaky noise every time you get in bed or move.
lovely interior through the whole hotel
Very comfy bed Long wait for drinks after ordering at bar. I didn't like the fact that there was not a wash hand basin in the toilet in the room. You had to go into the shower/sink/bath room to wash your hands.
The place where it is situated is very good and environment friendly The types of food that can be offered no explanation was given on menues.
The location is very convenient for travelling
Good Hotel at the right price Paying to park at the hotel
service of staff, quality of breakfast nothing
I found the Hotel very pleasent and had no problems not enough seating in Bar / Shower ok but bathroom very small
No exit from the hotel terrace to the dock side
The helpfulness of ther staff when I asked for a different room. The new room was far superior to the original room allocated. Restaurant was booked for a private function and we were not informed of this - so a bit of communication would have been helpful.
Restorant facilyty. Excellent food. Room Air conditioning cold and noisy. Impossible to put warmer. Impossible to stop. Staff said its normal behaviour. I don't beleive it.
Very good value for money for a quality stay distance from public transport
the view was lovely
We chose it for it's proximity to the O2 and the DLR and it proved very convenient for both. Evening meal in restaurant was good. As in many large hotel other guests a little inconsiderate i.e. banging doors, noisy returning in evening. Hotel furnishings a little tired.
This hotel is about to complete renovations and it looks great. First the rooms are very nicely decorated, they have a great size and are very comfortable. For a hotel so close to the Airport you cannot hear a thing. Several airplanes landed and took off over night and I did not hear a thing from the outside. The rest of the hotel is incredible. The hotel restaurant serves great food, very high class, the quality is great. I would highly recommend eating at the hotel. I have only had bad experiences at Ramada's but if they all remodel to be like this one I would stay here always.
No Noise even though the airport is very close
We liked the view from the hotel, close rail link.
The quality of the room and the general service. No problems at all.
Staff were all courteous, professional and friendly. London hotels today are usually staffed by young Europeans - this is no exception, though I had the impression Ramada's staff were trained. Very brown rooms. Curtains like two brown slugs hanging by the window...update them and the room will feel fresher and more welcoming. Mattress on my bed was incredibly soft - poor quality.
Breakfast was excellent and the physical restaurant was a pleasant suprise. Also had some light fare in the bar in the evening and it was substantial and tasty. WIFI wasn't as good as I've come to expect from most places in London. The whole place looked a bit worn and could use a refresh.
beds are far too soft
Food - excellent Being charges twice what it would have cost if Id booked direct with hotel. Secondly the extremely poor service in the resturant- took ages for everything.
1 - nice, spacy, clean room. 2 - spacy shower. 3 - good value for money. 4 - pleasant distnance from centre, by 30mins by tube. not very strong water from shower. Maybe more TV channels.
we were able to check in early, there was good flexibility with the breakfast arrangements the window cannot be open, there was no music channnel on the TV, no free wirless internet
Good location. Shower room was spacious and clean The queue for breakfast. I didn't wait.
Easy to get too lack of staff to speak to
Reasonable value for money. Clean basic room. Breakfast good Poor service for evening meal.
Convenient for Excel Centre Overcooked scrambled eggs every day, even after complaint.
Very little really, the bed was clean. the room in general was like a disabled toilet. unhelpful staff when we decided not to stay 2nd night. Cancellation procedure is poor, as we booked online it should have been explained to us regarding cancelllation at the hotel.Difficult to understand the receptionist - her English was not good.
The hotel was very bright and clean with a great view from our 8th floor room. The directions could have been better as it was easier to find the hotel from the Custom House station on the DLR.
Internet fee was so expensive. Please, consider to make the fee free. That will help customers a lot.
Quick check in and out. Helpful staff.
Being handed a small underground map without prompting
Nothing it was very poor and no one spoke english very dissapointing especially from a web site like Booking.com. I wonder if you actually check the hotels you place on your web site or just go for the commission. Next to Airport and Very Noisy
Range of breakfast options nothing
meals for value, the hotel staff for service and comfort of the room
Very comfortable bed, and overall very high level of cleanliness all round For the price paid I would have expected a few more little frills and nice touches here and there, eg more than one teabag, maybe some little biscuits, shower gel, pen/notepad by the bed, etc. But no serious complaint, it was very comfortable and staff were professional and friendly. Would stay again.
All Very Very good but we had to pay for parking in the day, not mentioned when we booked!!We could have parked our car in the pub car park behind but no one told us!! Just the car parking charge
Good clean hotel wiyh very good informative staff. Restuarant fare was also very good. Nothing except the poor soap dispensers in the bathroom.
The staff - particularly courteous and polite. Very helpful and made me feel welcome. Would return there.
The staff were fantastic - very helpful and friendly. No - only thing I would say is that it wasn't particularly easy to find if you don't know the area. Directions could have been more detailed.
The staff were very friendly and helpful and the room was clean and comfortable. It was easy to get into London using public transport. The location because we got lost coming by car!
Good location for access to centre of London and O2 arena. Staff were not very attentive and did not deliver a good level of Customer service. Pod type toilets and showers were very different.
the location near Excel and the price affordable for me
I wanted a hotel close to the O2 with good access. The hotel staff were friendly and helpful. The room was clean and warm, plenty of hot water. Breakfast was very good and it was quiet! Also fantastic access to Docklands and the O2.
Nice and close to train station and clean, the staff were friendly and the chinese resteraunt was lovely.
Perfect location for get to 02 and London. Heating, when you leave the room heating switch off.
very close trafic for example DLR poor ventilation in toilet and shower and shower sprinkler wasn't good
Second time staying at hotel. /Reception staff very helpful and informative re transport etc. into London. Good location to 02 and central London. Rooms/facilities good. Breakfast good. Cannot comment re evening meals as did not use facility.
near to o2 arena toilets and shower - very claustophobic - god help anyone on the large side!
It was close to the DLR The rooms were tiny, it was easier to move over the beds rather than arond them, the bathrooms were very basic and poor. No toilet lid and everything in the shower room became wet. Would have been nice if the toilet had a proper seat. Would be nice to have more space
This hotel is excellent value for money. The staff could not have been more helpful. Ideal location for transport into the city