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Outstanding hotel in London. Service, room, amenities, restaurants and bars were all excellent. Beautiful view of the Thames. I will definitely stay here on my next trip to London. I can't say enough about our experience at the Mondrian. The only disappointment was one of the concierges seemed inexperienced. She booked us at a very mediocre tea service at a restaurant in London.
Very modern, great location and friendly staff. Room size was pretty good as well.
Great location. The staff was extremely helpful. Had an amazing time.
We spent 6 nights at the Mondrian with our older kids. The hotel has a great location near the best sights. Great waterfront views. We had drinks at the bars that have great cocktails and views. The rooms very modern with good quality sheets. My kids loves that their was a movie theatre in the hotel. Highly recommend!!
Great location, beautiful hotel with a friendly staff
I loved the layout of the hotel, the amenities are excellent. A beautiful hotel in my favorite part of London.
very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit. not much..
What's not to like! Everything was outstanding! The hotel staff couldn't be more friendly, anything you needed they got it for you! Just wish it wasn't so pricey otherwise we would go more often!
despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch. gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.
Spectacular in every way Not being able to stay longer
The Savoy stay was one of the most exceptional stays that I have had -- extraordinary from the moment the taxi door opened. I needed a rest and wanted to visit London, and the Savoy was worth every penny. Location is perfect. Food and service were outstanding -- didn't feel the need to leave for an outside restaurant. Breakfast, high tea and dinners were delicious. High Tea was conceivably the best I have every experienced. Room was like a cocoon, and their baths are legendary. Will be back soon for another break. I was disappointed that the spa and pool were closed for renovation.
I am a Global Member; this is the reason I continue to stay at this gorgeous hotel in a city full of gorgeous hotels.
Unable to open windows and air conditioning is noisy and suffocating.
The staff were A1 and very helpful and the manager Jose was very proffesional Maybe a little too dark in the lift and l could not see the buttons to push
A different experience. The staff greeted me by my first name which I like a lot. Interior design is cool, I loved candles in the bathroom. Couldn't log on to the Internet with my iPad although I was charged the Internet service - which was advertised as free upon booking :-(
Great location. Nice hotel. Concierge always has solid recommendations. Good service. Love the room. Everything is modern with a lot of little touches. USB phone charger at the bed, Bluetooth for your music. I've been here 3 or 4 times and will go back! Currently remodeling. Shower leaked ....
Design, city center location and friendly professional staff Internet connection ( slow ), airco on rooms did not work well
Location, Design hotel Food is always getting less and less ( before there was steak, there was asian boxes ... ).
Good location, friendly staff, stylish rooms
the restaurant concept, staff and service. breakfast - not clear information about the prices and poor value for money regarding breakfast. the films in the elevator - freeky.
A very modern hotel in a fantastic central location. The room was small but spotlessly clean and very comfortable. No coffee/tea making facilities in the room. Refused entry to the Light Bar because we hadn't booked - since when did you have to book to have a drink in a bar? This also meant we couldn't actually use the vouchers for the complimentary cocktails!
Service and the personal very nice food very good Aurel & Tabita Musca Will be nice that in price of the hotel to be include free breakfast
This hotel is in the best location for theater, restaurants, shopping and art. We were two couples and had the best time. Everything was perfect
nothing very bad customer services ,rooms are very small,no air condition ,room was very hot ,this hotel not recommended at all ,i will never come back to this hotel at all .
No ac and had to sign a waiver to get help opening the windows. Otherwise, room was stifling.
Good location but little loud at night. Extreamly uncomfortable and small bed and window without any view. Just location .
Friendly courteous staff and very clean hotel. The walking area around the bed is a little tight.
This hotel is in the heart of London. If you stay here you are close to everything. I was only in London for 2 days and wanted a Hotel that I would spend minimal time on travel getting to London's main attractions. If you are on a budget this hotel is one of the best available. If is a bit dated but I was in London to see the sights so I did not need my hotel to be state of the art. If you are traveling in the summer be aware that this hotel has no air conditioning. At least the room I stayed in had none.
The hotel was centrally located right near the Waterloo bridge, literally just steps away from the London Eye. Also conveniently located near the Covent Garden tube stop, making it very easy to travel between places throughout London and still be close to the hotel to recover. The room was nice, smaller than expected but still met my stay needs. Complementary prosecco wine and money to use at their restaurants is a bonus if booked directly with them. Take the £12 breakfast when you check in. It gets expensive if you feel like having breakfast at the hotel for several days at a time. The cost will cover you for your whole stay.
One of the best locations in London for Tourists. Small rooms, not many amenities.
Great location, easy check-in. Bar selection limited and drinks overpriced. Bellman also inflated cost of Healthrow Express and cab to Paddington Station in an effort to sell car service to Heathrow.
Perfect location for tourists Good for the price I wish they had a shuttle from/to Heathrow
great staff and great breakfast, no buffet
It's location, being within short walking distance of most of the interesting places in London Arriving by car stopping at a bus stop in front of the hotel to get the luggage out of the car. The attendants were very prompt though.
the quality of the beds I would prefer a buffet breakfast
Attention of staff is the best I have experienced in London. Parking of car. Ambience. Decor. Only the price!!
Staff were very helpful and the hotel was certainly central - paid for a mid range room which was really quite small with no view would hate to see the standard size Room size
Everything was great, a bit expensive but that's central London. Nice Bar and pool. There was a cold draft coming from the old windows and the heat did not really heat the room. However, when we brought this to the attention of staff they came up within 5 minutes with an electric heater, and the next day called to make sure everything was OK. Breakfast could be included in the high cost of the room.
Clean room, stylish lounge, excellent bathroom suite Felt a little expensive as did not include breakfast
All of the staff were alert and looking for an opportunity to help. Excellent service.
The situation of the restaraunt above the bar made it a very noisy experience
The room had a kitchenette with cook-top, refrigerator, dishwasher and flatware/glassware. These amenities came in handy to prepare a meal or have snacks on-hand instead of purchasing every meal at a restaurant. The room was a good size for a in-town European location. The room and bathroom were clean and well-kept.
Great location (just off Trafalgar Sq. and 2 mins walk from the tube station); room is big by London's standard and the price; reasonable facilities The room smelled a bit when I first moved in, especially the kitchenette, either it got better later or I got used to it. Linens were not changed during my stay (3 nights), but you sort of expect that with a serviced apartment. I would be better if we were told how often they change though.
It was in central London No complimentary tea/coffee making materials
Great location, excellent cleanliness, apartahotel concept very good. Internet useless. Recommend bringing your own USB modem
generally efficient and good rooms not cleaned on regular basis. i was told it is once a week. at least the rooms can be cleaned more frequently even though linen need not be changed for a few days.
Great service . Very good secure parking
Location is excellent. Very clean with a kitchenette with microwave, stove, dishwasher, electric kettle. Very nice to be able to have breakfast and not have to change clothes. Very green with a toilet tank that is topped by a little sink where u wash your hands and it automatically fills the toilet tank; ingenious!! Little staffs also a a bit dark in the rooms but that's because they use energy saver lights do OK with me.
The location is perfect to see many sights and close to the underground. There are NO American Outlets anywhere, and I understand that yes I am in the UK and they don't have the same voltage as in the States, but EVERY hotel I’ve ever stayed at in Europe has had at least ONE American Outlet. The outlets are no where near mirrors. So even if you packed an outlet converter, you wouldn't be able to see yourself do your hair. CFL lighting instead of LED, which take a long time to warm up and are not as bright. Instead of having One Strong WIFI Network, they had over a dozen WEAK Ones. You had to constantly re-connet to Wifi because the signal would go out. We spent majority of the time reconnecting between 3 different Citadines Wifis. The bathtub/shower is so high off the ground, you have to physically climb into it, and careful not to fall out. I almost fell out completely one, but thankfully my boyfriend caught me in time. Our in room fridge creaked and moaned all hours of the night, and soon became part of our nightly sleep, Given the Opportunity, I would NOT stay here again.
Location The room and hotel needed refurbishing and there were only old blankets on the bed.
Felt like we were in the middle of the main London attractions that we wanted to see! Safe location. We really enjoyed our stay here Would be helpful if the hotel staff were a bit more helpful in the tourist items.
It isso convenient and central for shopping and the theatre I thought the carpets in the corridors were threadbare
We liked the location as we were visiting art galleries and also had a trip to the theatre. It is in a very convenient spot. We found the room cold in the evening and could have done with another blanket or two, as the weather was very cold. The thermostat didn't appear to work. We woke up cold in the night.
Centrally located, luxury boutique hotel with excellent facilities. Housekeeping was fantastic. The rooms were spotless and always well stocked. Upgraded to a room which allowed us access to the Club Lounge. Lounge was a wonderful place to relax, unwind and grab a snack. Breakfast was delicious with plenty of choice. I would definitely stay at this hotel again.
The staff was eager to help us any way they could. They even obtained tickets to a football game for us after we heard it was sold out. The rooms were spotless, the towels were luxuriously thick, and the bed was extremely comfortable. We WILL be back! I wish we could have had a regular top sheet and light blanket on our bed instead of a down quilt ( at the beginning of September!) -- just too hot for that time of year.
Great location, nice staffs, Room was close to next building. Sometimes the card key didnt work.
The hotel was elegant without being pretentious. The entire staff, really everyone, were: friendly, knowledgeable, courteous, intelligent, observant and consistently went above expectations. They helped us feel so at home in a new city. The location at Trafalgar Square/Charing Cross was ideal, full access to the city and all of its charms. The room cooler had a weak seal and kept heating rather than cooling if the door wasn't carefully closed. There was minimal storage space for clothing...tiny closet and no drawer space.
The location is excellent, being right above Charring Cross Station and within walking distance to all the West End theatres. The hotel itself is very nice and our room was great. Breakfast was also nice, with gluten-free bread offered to my girlfriend. Upon arrival at 1.45 pm we were offered an upgrade to a junior suite for an extra 50 pounds. We accepted but wanted to check in straight away as we had a theatre show at 3.30 pm. Reception said the room would be ready in 10 mins. We finally got into the room at 2.45 - unacceptable! The bottle of wine that was offered upon the upgrade was also not delivered until later I asked about it. Given we were in a hurry to get ready and get to the show I didn't have time to make a big deal of it. When asked we were given a late checkout, 1pm instead of 12, which was something I guess. But I definitely got the impression the reception staff did not care at all about the customer and were merely chasing extra dollars from the customer.
Wonderful location. No complaints. Would stay again or recommend to others.
The staff were very polite and friendly and the candles and decorations around the hotel were beautiful giving it a romantic atmosphere. The bed and room were very comfortable. Our room was next to a side street with trucks arriving very early with deliveries and it was noisy! And our phone rang every 30 minutes from around 8am (we were too tired to figure out why!) And the attendant walked into our room at around 9am even though we had locked the door and put the latch on.
Fantasic offer of an upgrade to a junior suite for just £35 incl bottle of wine and a great room with lots of extra space. Made the stay even more enjoyable. Superb location, friendly staff 10/10 :)
The hotel had just the perfect location for us, situated as it was within a 10-minute walk of Leicester Square, Soho, Trafalgar Square, the National Gallery, St Martins-in-the-Field, Covent Garden, The Strand, and so much more. Our room was on the 3rd floor, directly above the entrance to Charing Cross Station and practically overlooking Trafalgar Square. Amazingly, we could hardly ever hear a sound from outside! The windows had great soundproofing, I guess. The only sounds that appeared to get through were when the street musicians played amplified guitars at night, and they seemed to stop at a decent hour so it wasn't all that disruptive. Staff were always friendly and welcoming. The room was comfortable with all modern conveniences including a soothing rainwater shower with plenty of hot water. The complimentary minibar was a nice surprise, too.
Near many tourist attractions and two Tube stations, the hotel is in a great spot. The staff was friendly and very helpful. They even let me check into my room when I arrived from my early flight at 9am! The rooms were nice and clean, breakfast was great too.
The greeting on reception The restaurant facility, the food was excellent the service was very badly organised
The staff are friendly helpful and show a wide variation of knowledge of the city hotel is clean and the candles in the evening are a nice touch Xmas tree lovely.
Hotel position excellent Room reasonably quiet, comfortable bed Ordered newspaper not delivered. No verbal explanation given after fire alarm evacuation at 06.00. Poor understanding of English shown by some reception staff.
lack of attention to detail.
The comfort was a feature with a very unusual but welcoming room design. The staff were all helpful and friendly
Perfect location for shopping and theater in London. Excellent breakfast in a beautiful ballroom. Nice champagne bar for a drink before dinner. Some rooms are very small and hsave no heating in the bathroom.
helpfulness of staff
Friendly, efficient and professional staff! A very minor point. The music in the restaurant at breakfast was rather funereal and repetetive.
it is a beautiful hotel with excellent room facilities. there was a power cut within the hotel there was not an acceptable contingency plan to overcome the problems that were encounted, hence the hotel rating.
Excellent location just off the Strand. Friendly and helpful staff, and great breakfast included in my stay. Rooms are a little small. Also not much of an open lounge area for waiting around or hanging out, but tight space is to be expected for the location.
The wait time for everything was exceedingly slow. A food order could take over 90 min for delivery. The rooms were not sound proof you could here every person who walked by and what they were saying. The staff were not trained for a hotel of that price. The breakfast selection was mediocre and the same everyday for the 9 days I was there. The hotels decor is old and outdated. It was difficult to even have a bottle of water delivered. The food was less and average.
We traveled in from Heathrow and the hotel was close to the underground stop. Easy walking distance to all major landmarks. Staff was friendly and helpful and the breakfast in the morning was awesome. the 110 outlet in our room had a plug broken into it making it unusable.
restaurant - quality of food and service outstanding . Staff throughout hotel attentive and helpful .
Excellent location, friendly staff, good size of the room. Breakfast was very good. Room orientation towards the internal court, the view from the window was completely disturbed by the presence of metallic plate.
Location is excellent - very convenient for Covent Garden and transport links. Most of our destinations were within a 10 minute walk. Our room was on the inner courtyard so quiet and peaceful. We had been concerned that the bathroom might prove a problem ( from reading earlier reviews) but although the door is frosted glass, it was not possible to view the occupant from the bed. We enjoyed a full breakfast on both mornings without any delay in service. All colleagues were keen to ensure that every detail ran smoothly. We did n't expect a bath in the bathroom( only a shower) so were delighted at the opportunity for a soak before our evening out. The umbrella came in handy for the unexpected shower on the first night out. We used the spa on the first evening- a little disappointed at the state of decoration. Nearly slipped on the floor when I stepped of the matting. Just to clarify that the spa is run by another company.
Friendly, helpful, efficient staff. Clean, smart, quiet room. Convenient central location, near Covent Garden and Holbourne tube station. Pleasant, safe hotel. No bad points. We would have eaten in the hotel one evening, but that evening the restaurant was unavailable and the bar did not have suitable gluten-free options, so we ate elsewhere.
friendly staff, good atmosphere the lack of digital tv
location the cold bar - due to a long day out we decided to have an evening at the hotel bar but it was so cold I had to go and get my coat !!
Our room was excellent - plenty of room - which was a welcome surprise. The staff was very accommodating. Two blocks walk to Covent Garden. Plenty of restaurants nearby, and a Starbucks right across the street.
Very convenient to conference location next door. Close proximity to tube and to Convent Garden. Tired interior of hotel overall and rooms
Great location close to Covent Garden, Theatre Land, resturants and coffee shops. The staff were very corteous. The bed was very hard.
Good location for Covent Garden, good customer service. N/A
High standard of cleanliness. lovely spa facility. great location Hard pillows
Location Room cleaning no free wirless area...
All staff very helpful.