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The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west. Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
good location, good service
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again. For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
Good service Great location Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
The location was excellent. The room and bathroom were very nice.
Great location, great staff, great services.. the place is spotloss clean and neat.
very nice business hotel. Room was nice. Lots of street noise from night clubs across the street. When the Queue formed 11pm + and especially when the club closed 1:30-2:30am, the street noise was very loud (above TV level). The only night it was not an issue was when it was raining. The room also didn't have a bath tub.
staff very helpful room and details very nice. not a memorable place. everything/ everyone nice in a generic way. lack of individual character
The carpeting in the common halls was old and worn, giving the hotel a dowdy feel, like something one might find along a highway used for a quick overnight stay on a trip to someplace else.
Location, deluxe room quite good in size Housekeeping not on par with 5 star hotels. Sometimes they forget to clean the room. I have to call to ask them to clean otherwise they would wait hours and hours before they clean.
The location was fantastic. The out of town crowd the hotel attracts is undesirable... I often made to feel like second class due to the fact I am a woman... I hear this crowd often descends on London in the summer though so I can't slight the hotel for accommodating to them
The Hotel was convenient to the Tube and a lot of very nice restaurants and shops. Their free wifi was very fast! The fitness center was a little small for that size hotel
great access to numerous restaurants and shopping, staff is very helpful as is concierge with reservations
Location is great, good access to big chunks of London by foot Rooms are spacious for a big city Staff very helpful Gym a bit small Too long a wait for elevators Breakfast crowded late in the morning, not so special
A very modern hotel in a fantastic central location. The room was small but spotlessly clean and very comfortable. No coffee/tea making facilities in the room. Refused entry to the Light Bar because we hadn't booked - since when did you have to book to have a drink in a bar? This also meant we couldn't actually use the vouchers for the complimentary cocktails!
This hotel is in the best location for theater, restaurants, shopping and art. We were two couples and had the best time. Everything was perfect
Design, city center location and friendly professional staff Internet connection ( slow ), airco on rooms did not work well
Service and the personal very nice food very good Aurel & Tabita Musca Will be nice that in price of the hotel to be include free breakfast
A different experience. The staff greeted me by my first name which I like a lot. Interior design is cool, I loved candles in the bathroom. Couldn't log on to the Internet with my iPad although I was charged the Internet service - which was advertised as free upon booking :-(
Location, Design hotel Food is always getting less and less ( before there was steak, there was asian boxes ... ).
the restaurant concept, staff and service. breakfast - not clear information about the prices and poor value for money regarding breakfast. the films in the elevator - freeky.
Good location, friendly staff, stylish rooms
Great location. Nice hotel. Concierge always has solid recommendations. Good service. Love the room. Everything is modern with a lot of little touches. USB phone charger at the bed, Bluetooth for your music. I've been here 3 or 4 times and will go back! Currently remodeling. Shower leaked ....
I am a Global Member; this is the reason I continue to stay at this gorgeous hotel in a city full of gorgeous hotels.
The staff were A1 and very helpful and the manager Jose was very proffesional Maybe a little too dark in the lift and l could not see the buttons to push
Unable to open windows and air conditioning is noisy and suffocating.
The hotel is located right in the centre of London,ideal for theatres and shopping and the staff were particularly friendly and helpful, Rather expensive !
The room and facilties were large for a London hotel at that room rate. The bed was comfortable and we enjoyed the robes that were provided The construction noise was very disruptive and precluded us from getting a good nights rest. The room was poorly designed with large furniture and made it difficult to move around the room comfortably.
For those that wish to make the most of going out in London during the evening, the hotel is the ideal location.Staff were very welcoming, at time a little too much.
Room was very quiet, despite overlooking Leicester Square. Fabulous location - very central Bed was too small - needed to be longer & wider!
We Loved Everything about the Radisson! You can not go wrong, the rooms are gigantic and with real king beds you get the most comfortable night sleep while in London out of anywhere! From the minute you walk in the door, the customer service is absolutely impeccable, they actually care about you, learn about you, remember you and it is so nice to feel that, especially after 12 hours of travelling across 8 time zones to get there. I give this Radisson 5 Stars and Highly Recommend to anyone searching! Cheers, to all the Staff, Liva, Annaise, and Anna for being super friendly! ~ Sammy Tovar
location the lifts were awful
excellent staff, very keen to please building work very noisy, breakfast expensive
Location was excellent Rooms were not up to usual Radisson standards, Rooms were very small, bed was too short for tall people.
The staff was wonderful. The room was small and was located on the 1st floor - bad view.
Very helpful staff also in a fantastic position for restaurants and shows.
The courtesy of the staff was very good and one was made to feel nothing was a bother. The room was very comfortable. There was a fair amount of outside street noise in the room which took a night to get used to.
The service and kind staff. 1. We booked a junior suite with "great view over London" and added to our booking request that this view was of the essence. The junior suite did not have such a view and the staff told us that no junior suite has such a view. Other rooms do. We feel mislead because an important part of the reason why we booked an expensive hotel/room was the view. 2. The hotel did not answer any of our 3 e-mails over a period of 2 months. 3. We called the hotel in order to double check our reservation. The reservation was not found and the hotel would call us back. They did not so we had to call them back.
The staff were very accomodating. The rooms were spacious and well appointed. n/a
Staff very good,great location and good value for money.
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
excellent hotel, fantastic location, all staff and services very professional!
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
A very friendly hotel
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.
Everything Being in a smoking floor
Location and service was good Problem with the room it was very small, offered improved room after two days
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Service They put a service charge on everything.... even in the bar
Location Prefer seperate shower
the hotel was a little bit special and everything was very well done. the location for oxford street, and picadilly was excellent and within walking distance for convent garden. could have done with teaa making facilities in the room having said that we ordered tea for two via room service which was much nicer than a tea bag in a cup! but expensive.
Perfect location, helpful and qualified staff. Rooms smaller than expected.
central and comfortable
although i had to move rooms twice because of a tv/internet that didn't work, the staff was very open to helping me get a comfortable room.
Location is exellent. The room was extremely small and outdated. I stayed in the hotel many times before and always made the bookings directly with the hotel, the rooms I received were much better. I left the hotel under the impression that I've received a bad room because of my booking through booking.com. Perhaps the rate was good but "there is no free lunch".
I have stayed there on a few occaisions and have always had excellent service and been made to feel like a valued person
The location of the hotel is unique!!! The room was spacious but the bathroom small and old style.
Breakfast is amazing
This little jewel of a hotel is Soho chic. I can't say enough good things about it! It is perfectly located, priced under similar hotels, small enough to be personal but large enough to have a really exceptional restaurant and rooftop bar that appeared to have a London insider following. I say it is the best kept secret in London & would recommend it to anyone! Absolutely nothing!
Great location. Good service. Brilliant rooftop bar.
Clean,tidy,pleasant staff Bar drinks highly expensive in hotel....noise form entertainment area above our room was too much for our liking with chairs being dragged across the floors at late hours
I liked the rooftop bar. The friendliness of staff. and the champagne cocktails.
Location is just perfect, clean room The room is far too small for its price. Breakfast is poor.