London Hotels near Selfridges

The Langham is an old fashioned 5 Star Hotel. In other words it deserves every one of the stars. Maybe it costs a bit more, but nothing is too much trouble and the staff are that great blend of friendliness and efficiency with not a hint of snobbery, which of course is a true sign of class. A great location and a real feel of opulence.

Of course as always staff courtesy and the overall service is the main reason for us to stay at this hotel, despite the unpleasant experiences we had this "time only" with some of the reception staff upon our arrival which I will mention in the other Box. We are a regular customers and we know the level of services of this hotel however, we were totally shocked by the low service offered by your Supervisor at reception area Mr Sabestaian which was way below expectation.If he continues there he will certainly cause more damages to hotel reputation, Hotel mgt should consider giving him more lessons on customer service. Ms Suzana was of the same Category!. The rest of staff at the reception and other places were absoloutely all stars.

The room was particularly nice, very comfortable and homely.

The location, the club lounge and the bed The room is very small for an executive room.

staff is generally young or new (which is fine with me) but lacks some experience.

although i had to move rooms twice because of a tv/internet that didn't work, the staff was very open to helping me get a comfortable room.

Perfect location, helpful and qualified staff. Rooms smaller than expected.

Service They put a service charge on everything.... even in the bar

central and comfortable

The location of the hotel is unique!!! The room was spacious but the bathroom small and old style.

Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.

prestige,superb service and location liked it all

I liked the staff qualifications, readiness to help. The restaurant is great

kind stuff, valued price, love everything in Marriot not yet

Everything was very efficient and seamless

I wish all hotels were like Claridge's. The facility is lovely, the rooms are fabulous, and the staff are extremely helpful. Their response to a special request was 'no problem' which simpliflied my trip a great deal. I wish I could have stayed longer.

The attention to detail and the ability of the staff to be both unfailingly courteous and retain friendly good humour

Appreciated hospitality of hotel staff except one Japanese staff at reception desk. If you are trying to improve the level of service provided to the Japanese clients, you'd better to leave the operation only to your excellent English staff. Due to　double booking, we faced to transfer to the other rooms during our stay. We have not received an official apology from the manager nor any kind of compensation, In spite of this big problem, the attitude of Japanese staff was always very gruff and unkind. I regret to say that her attitude destroyed our good reputation of your hotel.

it is in the centre of London, very covenint to get any where you like to go Yes the room was not ready on my arrival ,I had to waite for at least 2 hours

i like every thank at the hotel .it was comfort location very good ,and clean.

The room is spacious considering that it's central London. Beds are very comfortable and the staffs are helpful. The location is excellent. I could Easily access to anywhere. The price is too high.

freindly and helpful staff

Have stayed here several times always pleased with standards and service.

Location of the hotel. The Lobby is to small and there no enough seats available. I arrived early morning at 8:00 while we got the room at 11:00.