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The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
The location was excellent on Russell Square with a Cafe Nero and Pret a Manger next door. The breakfast was excellent and I would highly recommend adding that to your package. The bathrooms were some of the largest I have seen in Europe. The staff at Hotel Russell did not measure up to the overall customer service I experienced in England as a whole. They are less than accommodating to guests who booked through discount websites and treat guests who booked directly with them better. The interior is very dated and needs renovation. My friends room on the first night had a very strong cleaning chemical odor. It was unbearable for them because they have some sensitivities. The hotel was unable to move them to another room and we ended up switching rooms with them. The wifi at this hotel is spotty at best. I would not refuse to stay at this hotel again but I would probably avoid it.
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
Old stile nice people, good food Very very small room, breakfast needs more item
Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
Excellent location with easy access to both Russell Square and Holborn Tube stations. Lots of very good local pubs and eateries and only minutes away from the British Museum. My room was fairly large by English standards with a very nice bathroom and very comfortable bed. An excellent breakfast with a good selection of both cooked and cold items was available and included in the room rate. My stay was short so didn't note any problems whatsoever.
Central location, comfortable large room with large tub and shower, full breakfast, friendly helpful staff
Good location. Historic building with attractive public spaces. Good shower with adequate water pressure. Although my room charges were fully prepaid, the front desk clerk insistent on selling me breakfast, which I did not want, and in putting a 50 pound per day hold on my credit card, even though I said I was not going to use any of the hotel's restaurants. Difficult to get into the room because a large cupboard had been situated directly insider the door, almost blocking the passageway into and out of the room.
Excellent location, great staff
big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
Bar was nice Room was small and underwhelming consider g how much we paid.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Lo recomiendo 100%
Only stayed one night to catch the train to Heathrow the next day. Great location in proximity to Kings Cross St Pancras. Trendy lobby with DJ playing on Friday night, not too loud though. Beds were great, showers were nice, all modern decor. Morning breakfast buffet in the restaurant is great. Overall it's a nice clean place to stay for a night or two. I'd be back.
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
Great room and food None
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
The staff were friendly and helpful. The hotel is handy for getting out and about. It was quite noisy at times and the walls were 'thin' we could clearly hear the man next door using the telephone.
Excellent location, not far from the tubes. Clean, comfortable and good value for central london. The gap in the curtains that let the light in at 6am!! but can't complain really...
Nothing particular. Everything was not more than other normal hotels. Room was not cleaned when I came back in the evening. I had to wait long time in the reception. I felt total management was not working well. Room no58 only is located just next to service entrance and was cold.
The hotel is situated in an ideal position for easy access to Euston rail and tube station.
Great location for my needs (arriving by train, leaving via Heathrow) Friendly competent staff. Clean comfortable rooom. Seems to be choice hotel for school tour groups. So I had to reprimand teens for socializing loudly in the hall.
I came for a quick overnight stay, conference related. Comfy bed, great access to tube, great bathroom and nice tub. Only thing: Ice machines for guests would be helpful
Excellent value for money. Stayed in a single room which was quite spacious (and could easily fit a full or queen bed). The hotel was recently renovated and the rooms as clean and modern, and the building is a stone throw away from Euston which makes it very conveniently located
I chose it as I needed to be at St Pancras by 0800 the following morning, having had breakfast. Nearer B&Bs etc did not work. This was still too far away for me to walk with luggege (ineeded a taxi), but at least I had a breakfast.. See above. The dealy for a taxi was unacceptable. It was quicker to walk towards Euston. If there is a next time I shall plan accordingly.
Ability to leave early on Sunday morning Service, room size, steps to room, shower
Close to public transport Our room was located at the street side of the hotel on the first floor. Traffic sounds made it noisy and difficult to fall asleep.
so near to the station
it was freezing weather but the rooms were lovely and walm I didn't like the bed. We booked a double room but I think the bed was only 3/4 so for 2 large adults it was not comfortable. There was space to put a larger bed in the room if they did away with th coffee table which just got in the way.
Loved the layout of room, cleanliness, free internet, great location, comfy queen bed and great shower Breakfast was terrible - we went down and they had run out of orange juice and cereal - not very good value for money - altho there are lots of other options around
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.
The staff was very helpful: we called for directions & they got us there quickly. The room was clean, relaxing,comfortable, generous in size,and quiet despite being on a busy street. The only minus was in the food service, but they did not charge us for our meal. I also saw that they are working on the restaurant area, so I expect they will have everything back in order shortly.
All good. Not long enough stay. The sockets tripped out they were fixed within minuets.
Best facilities in the room:1. free wifi. 2. coffee & tea maker took me a long time to find the on/off switch for the lights in the wardrobe
We had a superb meal in the restaurant. Large comfortable bedroom with rollaway bed provided.
Helpful staff; accessible to eurostar
Hotel staff very helpfull. Room clean and tidy everything in place that you require.Would use again.
Excellent location for train travel to rest of contry and the Chunnel. Directly across the street to St Pancras station. Room was very clean and very large by Eurropean standards. Friendly staff. Located on edge of a somewhat run down area, though with the International train station there, the area should continue to improve. Never felt unsafe when out in the area.
Internet no charge, excellent staff, v. comfortable room, clean spacious bathroom & on top of all that, excellent coffee machine in room!
staff and dining were great. we stayed in an apt. that was roomy and clean.
the proximity to the public transport services. The cleanness of the premises. The smiles on the staff's faces. a hairdryer in the bathroom will be convenient as well as a beberages dispenser machine at each floor.
Clean, warm and self-contained, good television. Nothing really, but it would be great to have a shower cap in the bathroom!
Quiet room No hairdrier supplied in room. Shower gel empty
Clean and functional Overheated room
Breakfast was good value.
The staff were very helpful and friendly, and the room was excellent value for what we paid. The new shower room within the suite was amazing.
The bar and restaurant were a pleasant surprise in a low cost hotel We should have put out the sign asking not to be disturbed as house keeping staff knocked on the door at 8am and continued to knock every half hour/45 mins until we checked out - but it was our fault.
The hotel is located very near to Euston Station which makes it ideal for business or city break. There's no free internet and you cannot use your BTOpenzone account there. However if you walk to the Thistle, 50m up the road, you can use BTOpenzone and it's fast.
the breakfast and the newspapers
Location -we were travelling from Euston station
The small kitchen area in the room was a plus factor and very useful for heating a small meal. The hotel is extremely close for Kings Cross and Eurostar. Hotel staff organised an early breakfast for me as I had an early start. Very small dining room. Settee located under the wall television so had to sit on the bed to watch the TV. There was no channel 4.
From entering we were welcomed by the gentleman behind the desk. We saw him throughout our stay and he was a perfect representative for your establishment. Our room was perfect for us, clean, well equiped, warm and welcoming. If I did have to critasize one thing it would be the dining room. It was quite cramped but really clean and well stocked.
It was close to St. Pancras International; facilities were good for a city break; comfort and cleanliness of the rooms was very good; reception staff were very polite and helpful.
Close proximity to subway and at a good price
Great location re transport, laundrette, pubs/restaurants. Pleasant, helpful staff. Quiet street.
Wonderful greeting upon arrival all staff were 100 per cent and very helpful everytime you went out you were wished a good day and again welcome back in the evening 1st class Nothing like I said 1st class food staff rooms
The room was really spacious and clean. The staff were very accommodating and kind. We had a wonderful stay.
Able to get early breakfast which was very good
Regarding London price niveau I was surprised by the facilities and the infrastructure of the hotel
We only stayed one night but it was a very comfortable one. N/A
Staff were very welcoming and efficient, my room was clean, comfortable and warm! It was a nice experience having lunch in the college hall - made me feel like a student again. Great location - quiet, but central with easy access to centre by foot or by tube. None.
-Modern, minimalist room interior -central location -excellent breakfasts at cafeteria -proximity to underground -Shower was a little small
Staff was friendly. Bathrooms nice. It is a converted college alumni dorm with very small rooms and little comfort. Not appropriate for almost 300 GBP.
Clean room, quiet
Very central to shops, theatres and restuarants. Included breakfast was great! None
Large and well-appointed room for central London at this price level. a bit different from normal hotels. The great hall in the college is an interesting and unusual location for breakfast. None
nice atmosphere, quiet, well situated
Area very quiet close to a park. Price ok and they have few very modern rooms as well. Close to the center. The breakfast(hall) in the college to cold and not so cosy
Good location - quiet area and close to underground station - excellent breakfast in pleasant dining room and friendly staff. No bad points - room was at top of stairs and a little on the hot side but this only a minor personal preference.
Large room, clean, quiet with a comfortable bed. Good quality furnishings and nice shower room. Some people make not like the fact that reception, the room and the restaurant are in 3 different buildings.
Cosy room. Lovely view. Helpful, friendly front room staff. A little cramped. Needed extra hooks for hanging. No safe in rooms. Lots of tight stairs to walk up to get to room.
Staff were great, good location clean. Lack of restaurant/bar. My room was a pied a terre so again a bit odd but whatever People should just be aware of it.
Easy access near Underground and pub and park. Small and convenient.
Great location nearby, underground station, Russel Square and Covent Garden.
Very nice surprise as I was expecting less No
The room is clean and comfortable. The breakfast is fine, but the coffee machine and toaster work not well.
location tv channel selection
Very clean, comfortable and quiet. 2 minutes walk from Euston Station.
Handy Location Unfriendly staff - tiny rooms
Great location right next to Euston station. Clean modern rooms.
Excellent value for money for London! Great room and I'm not surprised by it's 4 star rating. It's run by the Methodist church, but you wouldn't notice besides the name of the place.
good location good breakfast
My daughter became ill and the hotel gave her a room extension at no additional cost.
It was easily the nicest place to stay for the money in a very expensive city. We were able to get a room for 3, queen and single (for daughter), PLUS really excellent buffet breakfast included, for 110 pounds night. It is 1 block from Euston Station so it is convenient for those not taking cabs. It was very clean and comfortable, with all basic amenities, and some extras (hairdryer, flat screen tv). Newly and nicely redecorated in simple modern style. The rooms are not large, but more than adequate. Nice large window with clear view and ventilation. All rooms for guests are on third floor. Two lower floors are reasonably priced housing for international students from abroad. Only third floor is for guests. Also has facilities for smaller sized conferences. Neighborhood not fancy but bustling. The amazing British Library and St Pancras St are right down the street. A deal!
Clean and simple. Wireless signal/coverage could be enhanced.
Very Close to Euston Clean room and excellent shower Included Breakfast was worth it Bagged up a take away Breakfast for me the day i had to leave before the buffet opened to catch a train Walking distance of both Euston and St. Pancras train stations. Great African Restuarant nearby Being on ground floor meant leaving the window shades open could be a little awarkard
I have now stayed twice and have booked again. Everything is good; the food, the staff, the atmosphere, the location. There is nothing that I didn't like about my stay.
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
Clean, modern, conveniently located. Mattresses are cheap and very uncomfortable.
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
Very very small rooms. No space for clothes etc.
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Good Location no
comfortable bed; good WLAN Too expensive
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
Rooms are very small.
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
Location was great, rooms very clean and quite spacious for city centre hotel. Very very hot in rooms, hence planty of fans available. But was just a little overwhelming
The staff were cheerful and friendly, the room was comfortable and the breakfast was fine. There was a computer in the breakfast room that guests could use to access the web. The hotel was located on a quiet street. The room we were in had its own air conditioner for the one day when it was hot.
shower very poor,breakfast cup of tea undrinkable
The location is convenient for St Pancras, British Museum, and Tube. The room and bathroom were warm (almost too warm) and comfortable. The breakfast was freshly cooked to order.
The location, covenient for stations and west end and spotlessly clean..Very friendly and helpful staff. We missed having a lift
clean comfortable room and pleasant atmosphere. Excellent location no lift
Great Customer Service and wonderful location for the price.
Location and setting of the Hotel was very nice. I'm afraid I had a problem at breakfast time. I arrived to the dining room at 09h01. I misunderstood that breakfast finished at 09h00 and thought I had until 09h30. Waitress told me that breakfast was finished. I thought it was unfair that one minute past nine there was nothing available to eat. At about 09h05 several staff came in to clean off the tables, while there were still people eating, making everyone hurry up to finish. I did not like this and feel everyone was made to feel uncomfortable.
Clean room, great,quiet location and yet very close to St Pancras.