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The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
Situated in the middle of London, yet absolutely quiet. Excellent service and facilities. Just a small detail: We didn't get the TV in our bathroom to work.
Althoug the room size was a bit small, it has modern accommodation, functional, clean and the hotel is very well located, close to the Marble Arch. The bathroom is high standard with TV set, large bath tube and other minor things. The room location in the basement for long stay is a bit depressing. I was not expecting this when booked a "superior double room." Moreover, as a Brazilian visitor, I suggest that the available Brazilian TV channel should be changed for a better standard because the one available was a network of an evangelical church of low ratings and deplorable programming. It could be replaced for a GloboNews, BandNews or, at worst, a Globo TV broadcast.
Interior design, modern, location My double room was a bit tight
Club room ,Location and the staff was wonderfull,, Nothing really ..
I was due to meet my mother at the hotel, she arrived 30 minutes before me and was made to pay the full amount for the stay, even though she repeatedly informed them I was paying and they had my card details. After locating my room i was in a state of shock as to its cramped size and airless atmosphere (5* with 5* prices!). i then went back down to reception to find out the location of the pool and gym also to request a hotel information booklet and directory and a room service menu, (This never materialised durinng our stay. I was informed that the pool/spa/gym was not open yet as the hotel was still being built. Also the main restaurant was not open yet but we could eat in the bar if we wanted.
Excellent, friendly ervice Nothing major
Well kept and nice environment Hopeless service of refreshments in lounge, no service of wifi and utter neglect when this was brought to the attention of staff
The proximity to Oxford Street and the West End The room and bed where surprisingly small for 2 grown ups with luggage. We didnt really have any space for our luggage or what we shopped. Needed to place shoes in bathroom.
staff is generally young or new (which is fine with me) but lacks some experience.
Cleanliness Dvd equipment in room innoperable asked to be rectified staff could not repair.
Check in & check out is very slow. Many staff seem to be trainees. Check in is poor for a high class hotel.
walkin in the hyde park the receptionst telling me I had no booking. iI gave her my name twice.
Comfort. Location. Hotel of this standard and at the rate we paid per night, very strange that there was a charge for internet??? Did not receive the newspaper a single day, although promised by Reception.
great Christmas decorations...but too many of them. rooms are dated...particularly bathrooms.
The renovation work is fantastic and reminds me of true english culture.
The room was particularly nice, very comfortable and homely.
The location, the club lounge and the bed The room is very small for an executive room.
Not enough choices of restaurents for a 5 star hotel
Love love love this place. It is the best service
The room is spacious considering that it's central London. Beds are very comfortable and the staffs are helpful. The location is excellent. I could Easily access to anywhere. The price is too high.
i like every thank at the hotel .it was comfort location very good ,and clean.
Location of the hotel. The Lobby is to small and there no enough seats available. I arrived early morning at 8:00 while we got the room at 11:00.
outstanding service & food, wonderful swimming pool.best shopping location. you must pay quite a bit extra for a view (£100)
The spacious room and cleanless ,staff great , We had a drink in the bar quite shocked as there was 2 prostituts in the bar ,one who was obvious as to what she was doing ,it did not bother us but all the same quite shocking .this did not affect our stay the hotel is fantastic .
freindly and helpful staff
it is in the centre of London, very covenint to get any where you like to go Yes the room was not ready on my arrival ,I had to waite for at least 2 hours
the location is good
The room was spacious and very comfortable. We also thought the pool are was great. Be warned that any extras such as room service are not only a premium but they also add 12.5% service charge to quoted rates. I didn't realise this so I'd been tipping as well, so ended up paying nearly 25% gratuity!
Have stayed here several times always pleased with standards and service.
Location. Friendliness of staff. Concierage service. Ceiling low. Breakfast a bit expensive.
Location Waited a long long time to get an elevator, we tried to use the stairs but it was alarmed at level 1. Why?
The location was perfect .... There were dust in the room which were flying Every point of the room, this activated my allergy, air conditioner couldn't clean the room.
It was near Oxford street Very old furniture small size bathrooms no complimentary accessories
Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows. Renovations still ongoing. Construction was happening in the room next to us during the day on a weekday. No construction on weekends and it started at a reasonable hour on weekdays. Few amenities in hotel, but we weren't looking to use them. My wife didn't sleep as well as she needs a contour pillow and one wasn't available.
Much more impressive than we expected at the price for such a good location in London.
Please write at least 15 words Most of all I liked the location and the size of the room I did not like the entrance,a lot of walking to the room and too crowded
Location, and the feeling of being home away from home as we have been staying at Thistle Marble Arch once a year for the past four years.
Convenient to the West End and very helpful staff. Very close to easy transport links.
The open fire when we arrived in the lobby, the relaxed atmosphere, the decor which was traditional, but comfortable.
exelant location,hotel staff are friendly and the room is very clean
Excellent room and location None
relaxed atmosphere, friendly staff. Great central position.
the hotel was centrally located. Comfortable and small enough to feel cosy. Rooms were quiet with fairly good facilities. Staff were pleasant bur not friendly. Room decor was tired, curtains hanging badly,bathroom fittings, wallpaper and bedspreads dated. Bar prices were extortionate. I paid £9.95 for 24 hours wifi connection but the signal was so weak all over the hotel,I couldn't use it. When I complained, the reception staff asked me what I wanted them to do about it, rather than just automatically refunding me as a gesture of goodwill.
The reception area was very nice and the fascade of the hotel was lovely. My room was very small single near the lift - was clean but did not have an opportunity to avail of any other services. I had to ring looking for directions late in evening and person involved could not really help me even though I was on a street very close to the hotel
Excellent room and very nice breakfast Very expensive drinks
Near oxford street No health club
it was perfect in disign. just when you walk in room was some noise.
all facilities+Size of rooms delay of room services breakfast should be included
Excellent location, near the bus and underground station. Close to Oxford Street Good breakfast The rooms are not that big and a bit old.
Location The rooms are too small
The receptionists were so helpful i didn't like the size of the rooms, the singe deluxe and the double too there were too small.
lack of paytv. room was very noisey. access to the room was via a ridiculous underground tunnel! no access to the gym as the key wasnt working ......the list of small issues is ridiculous for a hotel of this reputation.
location room size and style
room was very nice , my flight was cancelled on sunday and the man at the con desk went out of his way to help me and i got another flight , sorry i didnt get his name so you could thank him for me . will be back alan went over to the 02 for tennis ,travelled alone as my wife had died last year and i tought the break would do me good and it did
perfect location but that's all
The staff and service was excellent, and Rhodes W1 was fantastic.
It's very near to all shopping area and very good breakfast Nothing I'm just contented to ur hotel location and to ur services
no free break fast , no free internet
We liked the location being just a few minutes walk from Marble Arch and Oxford Street. Staff very friendly and helpful. Our room was good, clean. Good breakfast include fruit and fried English. Far too warm in breakfast room.
All great: location, staff, breakfast. Would have liked Tea/Coffee making facilities in room but that's the only quibble.
Location. Clean & well maintained. Good size room. Friendly staff. Not keen on shower over bath and hate shower curtains. No tea/coffee making facilities in room.
rooms are too smalls
Very modern and clean feeling. The best conversion from an old London town house to a hotel that I have come across. And the room size is very generous compared to many other London hotels. Very helpful reception staff. Thanks
The hotel was beautiful, the room was immaculate but most of all, the staff were just the best. They did more than was expected of them and they genuinely seemed interested in your day. It was a pleasure staying there.
Location, spacious room, helpful staff, reasonable price
Clean, comfortable, staff were excellent and I will stay here in future
The hotel was very well located, near the Marble Arch tube station. The Sumner front desk staff were very helpful in answering my questions prior to booking, as well as in hiring a private car to the airport and printing boarding passes. Tasty breakfast! Clean modern bathroom with the best shower we experienced in our European travels.
ambience made coming back to the hotel a pleasure,lovely room upgraded for free,great staff, wonderful flowers, much more intimate town house rather than impersonal hotel. my daughter and I loved it. groundfloor room at the front a bit noisy at night even tho good soundproofing. I would ask for a room at the rear next time
Great Location and beautiful rooms!!
Great location, very friendly and helpful stuff. Nice, clean, comfortable appartments. What else do you need?
I like the hotel but the rates are too much , i booked a room through booking.com but the rates when i reached their where different, i payed 300 pounds extra. !
Don't like anything The glass of the window in the bathroom was broken, the door and the window in the room didn't lock. we left the hotel immediately and we didn't get any refund. We ordered the room for a week so this event was a lost of money and a huge dissapointment. We won't order from this website anymore.
It was in London Overbooked- we had prepaid and confirmed the previous evening. The hotel was overbooked, unable to find an alternative and wasted 4 hours of our 1 day in London. Kayak and the hotel were unhelpful and we are still waiting for a refund and compensation.