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Excellent concieage. Beautiful location. Beautiful Hotel. Front desk hard to find. Electrical problems in first room. Water leak in second room with fixtures in the bathroom not properly installed. 1st room had bathrobes 2nd did not. Room service / service in general was extremely slow. Checkout was a nightmare and we almost missed our flight.
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
Excellent location friendly staff
Very helpful staff.Very clean. Perfect location for quick wkend trip.
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
Room was amazing - roomy, well equipped,decor fantastic, beds comfortable, shower cubicle in bathroom makes such a difference - staff very helpful - wow factor as you enter the hotel and again when you enter your room - even the lifts deserve a mention When I booked the room the website said "upgrade, if available and free bottle of wine if booked before 21 May" also bottled water was included in my booking. No bottled water was made available until I asked, after I pointed it out from my booking confirmation, and then I got 1 bottle with 1 glass - it was so much hassle that I just brought my own bottled water in (and when I checked out I was charged for the bottle of water I had from the hotel). The free bottle of wine did not happen - when I asked at reception about the room upgrade and free bottle of wine I was told that we had an upgrade but there was no reference to a bottle of wine (unfortunately the booking confirmation did not mention upgrade or bottle of wine!!!!!!)
locations Cleanliness of my room
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
New, well appointed, comfortable, convenient. Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
Good service Great location Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
good location, good service
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west. Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again. For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
The location was excellent. The room and bathroom were very nice.
Staff was amazing! So helpful! Location was just ok.
Really nice hotel. Good breakfast that was included. Large room (for London). Very nice bed and linens. Great helpful staff.
Hotel amenities were nice (not great, nor extravagant) but an incredibly friendly and accommodating staff and a very convenient location for the many of the major attractions
I was removed from my table to another table when I was having breakfast, without any reason. embarrassing.
The staff was great. Rooms were spacious. Luxurious. Location was amazing. I loved it.
Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds. The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.
close to all the things London has to offer spa pool and surrounds should be renovated
Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.
I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.
All the staff were extremely polite and helpful. The room was generous in size, certainly for London.
Staff was polite, restaurant staff excellent, the room was confortable and quiet. The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room
comfortable beds. big spacious rooms. clean bathroom. newly decorated. noisy heater/air con. why can't there just be radiators?
The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
It was very peacefull great place to relax no
I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed. I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.
We stayed in the executive studio and we had everything we needed. Lovely modern design - very comfortable. Great bathroom. Close to Waterloo Station. Very friendly reception staff.
Excellent location and helpful staff Slightly disappointed with the standard of the bed for a quality hotel
I didn't stay, my boss did and they upgraded him even though he was only staying one night! Location is very good and staff friendly
Convenient and good value Air conditioning not working properly
Hotel room was a little smaller than what I was used to but it was very comfortable and the staff was very friendly. It was within walking distance of a lot of awesome sights and activities. They offered free breakfast in your room if you filled out your request card the night before. I was only able to take advantage of this service once because I never received another breakfast request card.
very good location in central London Lengthy wait for lifts
I liked the apartment style of our room and the ease of registering. The room was very well designed with a contemporary feel to it and the views were spine tingling! I would definitely choose this hotel again.
convenient location, clean and smart room - good internet connectivity, comfortable bed, friendly and helpful staff the room was too hot...and unable to open window or reduce temperature
The food was worth the price. The location is ideal for a city stay.
Good quality of decor and fittings in rooms and public places. Excellent position for enjoying central London.
Excellent location, spacious rooms, very good bathroom. Although the staff were quite good, there were some times when we had to ask for some basic services more than 10 times. We stayed for a week, first 3 days room service was good, after that room attendant didn't even bother to swipe the floor-the layers of dust were amazing.
It was in a great location, right next to the tube and the London eye. The room was clean and comfortable but a little small. the food in th restaurant was very good. A couple people on the staff in the restaurant were very unpleasant and borderline rude. the front desk staff and concierge were great and very helpful
Good location, good facilities, helpful and polite staff One of the lifts out of order on arrival caused a bit of a problem and about a 15 minute wait. To be fair it was fixed by the next day.
Perfect location for us. Minimum fuss. Good room and bathroom with everything we needed. The card check-in system and the lift operated by card - not obvious which way to do it and everyone we met felt the same. Needs rethinking
The fact that the staff were friendly and that the hotel was a reasonable price Only that we were unable to have a drink brought to our room after 11pm even though we asked about this previously and were told it was a 24hr service.
Quality comfortable accomodation in central london at a fair price. The relationship between Club Quarters,The Grand and The Northumberland was a little confusing.
Location is excellent, v close to Charing Cross and Embankment underground stations and walking distance to Leicester Square and Covent Garden. Bathroom small-ish and towels were old but functional. Shower was reasonably strong and water was hot.
Excellent location, polite, helpful staff, well appointed rooms.
Location . Dislike. Booked non smoking big room with kitchen.Was given smoking room ( as if they just had held a smoking party).Eventually offered a non smoking room but much smaller and w/o kitchen . No reduction in rate ! This is truly a quarters but not hotel !
Excellent location - ideal for tourist areas and located very close to Waterloo.
Location. There is nothing to say about the hotel, is normal 4* hotel, nothing to complain but nothing to admire. Nice bar. I was staying alone in double room, for one it was ok. for two would be definately small.
Great location (just off Trafalgar Sq. and 2 mins walk from the tube station); room is big by London's standard and the price; reasonable facilities The room smelled a bit when I first moved in, especially the kitchenette, either it got better later or I got used to it. Linens were not changed during my stay (3 nights), but you sort of expect that with a serviced apartment. I would be better if we were told how often they change though.
Location The room and hotel needed refurbishing and there were only old blankets on the bed.
Great service . Very good secure parking
Great location, excellent cleanliness, apartahotel concept very good. Internet useless. Recommend bringing your own USB modem
Location is excellent. Very clean with a kitchenette with microwave, stove, dishwasher, electric kettle. Very nice to be able to have breakfast and not have to change clothes. Very green with a toilet tank that is topped by a little sink where u wash your hands and it automatically fills the toilet tank; ingenious!! Little staffs also a a bit dark in the rooms but that's because they use energy saver lights do OK with me.
generally efficient and good rooms not cleaned on regular basis. i was told it is once a week. at least the rooms can be cleaned more frequently even though linen need not be changed for a few days.
The location is perfect to see many sights and close to the underground. There are NO American Outlets anywhere, and I understand that yes I am in the UK and they don't have the same voltage as in the States, but EVERY hotel I’ve ever stayed at in Europe has had at least ONE American Outlet. The outlets are no where near mirrors. So even if you packed an outlet converter, you wouldn't be able to see yourself do your hair. CFL lighting instead of LED, which take a long time to warm up and are not as bright. Instead of having One Strong WIFI Network, they had over a dozen WEAK Ones. You had to constantly re-connet to Wifi because the signal would go out. We spent majority of the time reconnecting between 3 different Citadines Wifis. The bathtub/shower is so high off the ground, you have to physically climb into it, and careful not to fall out. I almost fell out completely one, but thankfully my boyfriend caught me in time. Our in room fridge creaked and moaned all hours of the night, and soon became part of our nightly sleep, Given the Opportunity, I would NOT stay here again.
The room had a kitchenette with cook-top, refrigerator, dishwasher and flatware/glassware. These amenities came in handy to prepare a meal or have snacks on-hand instead of purchasing every meal at a restaurant. The room was a good size for a in-town European location. The room and bathroom were clean and well-kept.
It was in central London No complimentary tea/coffee making materials
The location was perfect and many of the tourist sights were within walking distance so we saved quite a bit on travel and travel fares.On a weekend visit you do not spend much time in the hotel,but I would stay here again because of the location. I would advise people to avoid the £9 cost of breakfast and just walk round the corner to a small cafe and pay half the price.
We liked the location as we were visiting art galleries and also had a trip to the theatre. It is in a very convenient spot. We found the room cold in the evening and could have done with another blanket or two, as the weather was very cold. The thermostat didn't appear to work. We woke up cold in the night.
It isso convenient and central for shopping and the theatre I thought the carpets in the corridors were threadbare
Ideal location and good size of rooms
tv - internet facilities no outside smoking area
The location was excellent, very near the tube station embankment, a short walk from covent garden. It was very comfortable. no
hotel is centrally locatated in london, tube station just around the corner, walking distance from the beautiful covent garden. i loved the service the hotel provides where u can check out on a touch screen computer without having to go to reception. on checking in, we were going to be charged double what i agreed to pay on this web site. only for having my print off of the receipt i wonder would we have had any come back.. not a good start! i booked a studio kitchenette but only got a double room with sofa bed. to be honest we were so tired after coming back from a hard day of shopping we hadnt the energy to argue as long as our room was clean and slept 3 comfortably we didnt mind.
good size room, staff very friendly and helpful, quiet hotel whilst being in a very central location no residents bar, reception area bland and personality-less
location - in the heart of the city Comparing with other 4 star hotels at the same price the rooms are very small. I booked around 4-6 weeks in advanced asking for city view and all I got was an inner courtyard... I advice that this kind of requests to be processed early and not in the last day when there are no rooms available to choose from.
The hotel was very clean and had good visual appeal. It was also in a great location. The room became very cold at night.
Very good room size. In fantastic historic building. Excellent large shower.Excellent central location. Check in area a bit cramped and rather disorganised. Called over to us as were leaving check in to give info. about facilities etc. Not very professional in approach. However check out very smooth and so above may just have been a one off at a busy spell.
Very good place in the middle of the centre Staff at the desk, were unintrested and not really friendly
Fantastic location.Very pleasant room.
Beautiful hotel; excellent service; great breakfast; nice gym; 2 min walk to St. James's Park tube station
We loved the hotel. Our only "but" was the size of our room; it was a superb room in every way but size. I found out later that this is their standard room; we could, however, upgrade to any of an assortment of bigger rooms or suites for a fee. Since there were none available, we didn't get to check these out. Our rate included breakfast which was splendid, with a large variety of both cold and hot items. We highly recommend it. We will definitely return to St. Ermin's on our next trip to London.
We were treated very well by all of the staff. The concierge, Juan, was extremely helpful and thorough. We tried high tea for the first time and it was terrific. Well worth the price. We would love to stay at St Ermin's again when we return to London. The internet worked for my husband and my daughter, but not for me. I believe it may have been an issue with my phone, though
Convenient location - 8 mins walk to Westminster Abbey / Big Ben, 12 mins to Trafalgar Square, 15 mins to Buckingham Palace. Overall comfortable facility, very well appointed. Quality and variety of breakfast buffet options was excellent. Staff service was exceptional! Soft mattresses end up with low spots, which is tough for people that require more back support. Bed in my room had such low spots on both sides. Narrow bath tub was a bit slippery to stand in, step out of without a convenient grab handle for balance.
Attitude of the staff, friendly and not supersilious. I forgot ot mention that the shower in my room sprayed directly onto the opposite wall rather than in the shower tray
Bathroom exceptionally poor.
My wife and I both enjoyed the friendly atmosphere The hotel was too warm!
It was quiet, lobby was clean and modern. The room was much smaller than expected, for 3 people it was very tight. We had only 2 sets (like coffee cups, shower fluid). The view was very disappointing. Hotel is far from metro station in nasty area.
Location We staying in hotel for 2 nights and at 8am both mornings workmen where outside our hotel They where really loud and drilling. We complained as we where not warned about this but where told we could not be could not be moved.
Good facility's, new Hotel, central location.
lovely hotel very central would deffinately stay here again.
The location of the Hotel. The cleanliness. The staff.
front guys were terrible. we reserved taxi in the dawn for the airport but they didn't even checked. it we get the taxi by ourselves we were late for the bus for the airport inthe 3 o clock in the morning
The Breakfast was very good. The rooms were a good size too. The rooms were boiling hot. they are installing air conditioning at the moment, but our room did not have any, and it was uncomfortable, and unbearable to sleep in.
excellent location, nice staff, pleasantly surprised in over-expensive london
Very good basic accomodation. A clean friendly hotel in a central but quiet location. I expected to have a few gripes at this price but I have none! At this price - none really!
the staff were all helpfull and friendly Breakfast was excellent . Location was great.and Bar staff very friendly
Great location, very clesn, no problems
Excellent location, good large rooms with everything you would need for a short break, friendly and helpfull staff None
Cold plates at breakfast not enough coffee mugs dirty trays
Excellent staff, good facilities.Appreciated use of iron in guest cupboard. Noisy air conditioning at back of Hotel,no biscuits in room. A bit of a scrum at the self service breakfast Sunday morning.
Ease of booking - Location excellent - Cleanliness excellent - Sociable staff - (Have stayed here several times, and recommended friends to use this Hotel) Noisey kettle - you are very economical on the supply of tea and coffee although when requested for more at reception, there was no problem in supply
Excellent free left luggage service None
Minutes from everything you need access to. Lots of things to do and the staff was extremely helpful for suggestions. No a/c just a small fan but it sounds like it doesn't get too hot so we understand.
Conveninet location Exceptionally poor layout for breakfast
Nice and Quiet...Good location A box of tissue (Kleenex) would be good and air conditioning...wasn't too hot when we were there though so the room only was warm in the afternoon.
The location was awesome. We were close to everything and we were able to return to our room when the walking was too much. The bed was very uncomfortable. The springs were poking through, making it very difficult to get a good nights rest.
location,close to underground, it was very noisy with people slamming doors
Location is excellent. Easy walk to many London sights. Quiet area. Next to the Tube Station. Nothing
great location, quiet street, nice room no
The staff were friendly and polite. The facilities met our needs. The location was close to tube station and within easy reach of the places we wanted to visit in London
Part of the hotel is a pub. It was freezing and the food was poor. Such a shame because the location is fantastic.
The location was great. We were just a block to the tube, and a block to a major intersection to catch buses and cabs. Our rooms were adorable, cozy, quiet and clean. Perfect spot for walks to St. James Park and Westminster Abbey. Whole family enjoyed food at the pub downstairs. There is major de-struction going on at an adjacent building, so some sidewalks and streets nearby were blocked. This also meant some construction noise, so don't expect to sleep too late in the mornings.
i liked best the staff's flexibility and friendly interaction. the single pane glass windows. there was a draft coming into the room, and in the morning the window will was filled with a puddle of water from all the condensation building up over night. the acoustics are pretty bad- you could hear all the construction going on outside, as well as the buses driving by, the guests in the pub, and the person in the next room coughing.
Good location and great price for the area. Very close to Victoria station and other attactions Ouch, the bed was hard.
The room was very cold even with the heating up full blast. Food on room service was not good.