Would you like to save as your currency permanently or for this visit only?
complimemtary tea insufficient hot water in bath and shower
The "Tea Time" and the "bar" included in the price The carpets were old and looking s if they are not very clean.
Location, clean, value for money, comfort Some of the reception staff unbearable!
The hotel was clean, the staff was courteous, helpful and always willing to help. The room was clean but there were a few things that need to be attended to: Duvet was worn in several spots, the bathroom knob on the sink plug was missing. the water spigot in the shower was loose., the toilet paper holder was broken.
Service and Location. Double room rather small. Awarded a room that was not specified in confirmation at time of booking. Situation rectified though.
The room needed new wallpaper but otherwise it was really nice. The location of the hotel is excellent and the service staff is top notch. They also offered lots of extras, like free soda, creme tea, and alcoholic beverages. There was also a business center with a computer (internet provided) and fax machine. Would definately stay there again!
Convenient location. Simple administration. Relaxed ambiance. Impressive bathroom Room 16. Bed springs seemed tired. Bed sloped to one side.Inadequate table and sitting space in the bedroom
It is the perfect Hôtel to stay in London : the good place(area), the good price and the good services.
Very high quality environment in an almost surreal location... As an infrequent visitor to London the journey was fairly fraught - but then you turn into a high class side street and it is almost a different world! Excellent staff - clean rooms and ideal for switching off at the end of the day - and the complimentary reception bar is unusual too. The elevator! Not big enough to swing a cat let alone carry a travel bag and be taken to your room by a porter in... Anyone with claustrophobia should request a ground floor room! A minor negative overall though...
Good and central location!. Breakfast offer was super and .... Very nice with the complimentary tea in the afternoon. Nice ambiance and the staff were extremely friendly!
The suite was exellent, the management and staff could not help us enough
central location. excelent shower room too small and tucked away at back of hotel
Booked a twin room, 2 weeks in advance. On arrival, was presented with room with only one double bed. After talking to reception, the best they could do was add a fold away cot for my 42 yr old daughter. Thus, room was too small for both beds. We were disappointed.
Friendly staff, clean and confortable Basement room, bathroom had no heating and was cold. Shower tray was not draining correctly
Nice area. Boutique shops nearby and handy for Victoria Station Some staff very friendly others unhelpful.
The room decor was contemporary and tasteful, flat screen tv and great bathroom adds to the luxury. We needed to be close to Victoria station and this hotels location was perfect, quiet at night to maximise a restful night but only five minutes walk from lots of good bars cafes and restaurants. We only met one member of reception staff who was very pleasant and helpful. There were no other reviews on the web for this hotel so we went in 'blind', I emailed the hotel before our arrival but got no reply. It wasn't a huge room but unless you want to pay a fortune that's par for the course in cities like London. There was no hot breakfast available but we were offered complimentary continental breakfast by way of compensation
Very nicely furnished, nice bathrooms. Basic amenities, overall very comfortable The beds were very uncomfortable, and the mattresses felt cheap.
Great lobby with nice design and friendly staff. The fact that they first tried to put me in a room... in another building..... with a different hotel name.
It was warm and provided shelter Very poor room in the basement - it was dark and very basic.
Location to Victoria Station. Good for flying in/out London via Gatwick. the overall Decor was nice.Free wireless and wired internet. Staircases going up and down, depsite on the same floor. My room has a small narrow staircase going up to the bathroom. and difficult to drag luggage around to get to my room due to those up and down stairs on 1st floor. No blinds/curtains at one of my window. feel a bit insecure.One of the reception staff was a big grumpy looking although she can be helpful, but just not very friendly. Front desk service not quite a 4-5 stars level
The service and staff were excellent,the position of the hotel is great all in all a nice set up.
Location, Quit area , close proximity to every thing No facilities , and you need to go for the Carlton tower for the Gym and busniess center
Size of hotel and very convenientto tube etc.
staff and location in particular slow service in bar / restaurant area
Exceptional service and quality of the hotel. Very good location. Rates are quite high but it was 50% off through booking.com.
great location, rooms are nicely designed and modern, staff is helpful limited breakfast, staff misinformed us about the services invcluded in our fee
The location of the hotel is quite good, with good access to public transport and Knightsbridge shopping areas. The room I got was a handicapped room with bigger than usual bathroom (I assume). However, the open shower didnt drain and the whole bathroom was flooded within 30 seconds of turning on the shower. The toilet flushed for 3 hours with repairmen coming in at 5 in the morning to fix it. No compensation was offered, which for a 5 star hotel is not adequate.
location, rooms discretionary service charge added to bill, a guest has to ask for it to be removed rather than being asked before its included,
Great staff , nice room after upgrade, although strange that the windows couldnt be openend... No 5 star, more 3+, all the facilities the state to have are in there yes 5 star sister hotel 1 block further down the street the Jumeirah carlton... hotel.. that might be 5 star, but there littke sister is not.. good room, but no facilities, and only after an upgrade ( excecutive) we had a real suite ( forget the junior...). but all in all a good hotel. nothing fancy though ( in the star and facilitie sector...)
location and a balcony in town the rates were misleading as they didn't reflect the true cost
i liked the location, and its a samller hotel quick to get in and out i got a better rate on sunday night ..but all hotels have better sunday rates...i certainly wouldn't pay 4 or 5 hundred GBP to stay there....it simply is not worth it This is not a true 5 star hotel..more like a 4 it lacks the little extra's, i hate paying 20GBP for internet..that's a big turn off for me and probably why i won't stay again...small room but the rate reflected it...and i was alone but a little small for 2 people
Perfect location, helpful staff and the food at hotel's restaurant is exquisite
I really liked the location and in rarticularly the fact that our room had view on Sloan Sq The fact that the roam generally and especially the bathroom was rather small
efficient staff, nice room, timely service only one computer in the business center, room service breakfast could have been better
I have to give the Sloane Square Hotel five stars for great service. Everybody at the front desk was helpful and friendly... when I phoned them from the airport to say I couldn't find my passport, they called back soon saying that they'd found it and used their trusted private-taxi service to send it out to me! Brilliantly handled. The room itself was very nice, good-sized by European standards, and the whole hotel has a lot of style. Location: ideal for anybody who shops at Hugo Boss or Tiffany or other such shops; that's not me but it's certainly a nice neighborhood. Expensive? Yes, but all London hotels are outrageous.
Very comfortable bed Time taken to be allocated a room. Room was occupied when we got to it so had to start whole process again!
Very Much Problem with the heat and thermostat in our room
the location and the the welcoming staff and service on the floor(bathrobe ,chargers,slippers etc...) the single room are small but ok but no heating in the bathroom so basically a little cold
The Staff was so kind and informative.The rooms were comfortable; specially the beds!!! Next time I go to London, I would again stay there without any hesitation. -
The modern degin and interiors of the room. The closeness to sloane square tube and Kings Road shopping
The helpful staff. The poor quality of the first room we were put into. It was small,hot and noisy.
friendly faces during peak season the hotel should have more than one choice to experience the after noon treat
there were very obviously prostitutes hanging around inside the hotel at night and this was not discreet at all
nice rooms, clean pool, staff is excellent
staff location facilities room and bathroom too small 2 coffee and a water gbp16
Excellent breakfast in our room. Air con in the bar - we were freezing at 8pm on Sunday.
Our stay at the Jumeirah Carlton Tower was truely amazing, the service is excellent, we were upgraded on arrival due to a request I had made, as it was my husband's birthday. The atmosphere is great the staff cannot do enough for you. The treatments were brilliant. Can't wait for our next trip.
The staff were very kind and helpful. The rooms were really nicely fitted out with unexpected amenities like Bose iPod speakers.Great position for most of Londons attractions. Nice touches like coffee and croissants available in reception for early check out guests. Room service and housekeeping were particularly quick with their assistance and the prter conciege people seemd to genuinely want to help. Overall a really nice place to stay. The restaurant facilities are very poor indeed. The casual restaurant is right in the reception and was blighted by a freezing cold blast of wind every time the main door opened ( which was many times ). It also looked more like a reception than a place to eat - a place to drink coffee or wait for someone rather than a place to eat, even casually. The menu offered high quality food but the range was very limited, especially for vegetarians. In fact vegetarians in general are very poorly served by this hotel.
Service minded hotel staff , devotedness of the concierge staff helping and organizing theater, journeys etc
location only room was smoky on non smoking flooor
spacious room and amenities in room slow service in the Chinoiserie and staff not paying attention to room, must wait to catch their attention
Quiet location within walking distance of 2 famous museums, Brompton and Marsden hospitals and also Kings Road. Excellent friendly and helpful staff.
Room was spacious and very comfortable The hotel bar being closed between 6-8:30pm when we had planned pre dinner drinks at the hotel was frustrating and seems inappropriate when we've booked the hotel room and expect usual facilities.
location - v good
Proximity to Chelsea flower show
Excellent ambiance. Bar opened 24/24 for guests. Very good cookies left each day in my room. Excellent cleaning service.
Receptionist was excellent Nothing
Peaceful location, good continental breakfast, excellent staff. Bathroom a little "jaded", fittings lose.
Friendliness of staff. Good room service food. Air conditioning almost too effective! Nice decor and quiet, comfortable room (Superior grade room.) Room could have been cleaner - the odd stray hair in bathroom, bedroom and particularly on counterpane.
Good location. This quasi-boutique hotel does not have the intimacy of a boutique hotel and not the broad facilities of a big hotel. It is caught in between. My room (single) was ridiculously small and bathroom even smaller. At the price quoted I would not recommend this hotel. Prices seem to be based mostly on their location in Chelsea. Breakfast buffet was almost finished and replenished with one roll at a time. Again very meager given the price.
Friendly staff Room not ready on arrival. Staff did their best to make up for it.
everything we asked 2 separate beds but received room with 1 king size
Location was excellent. Totally charming decor and welcome. 24/7 open. My request for "no feathers" was immediately addressed. All conveniences were provided. I do not understand the distinction between "didn't like" and "complaints". When I asked for the smoking room I had booked for, I was told perhaps there was a suite I could have that was smoking. (Not at these prices, I thought.) My room for 163 BP per night was so small as to be claustrophobia inducing. The bed was hard and very short. The price of breakfast was insane.
Everything was just perfect - absolutely no complaints and cannot wait to stay there again Nothing
The staff dotes on their guests. They go out of their way to do things well. They made us feel special.
Stay was wonderful. As described, the room was small, but quite nice.
Very cosy, silent, good breakfast. Unfortunately, the web did not tell that the single room had only one single bed and was tremendously tiny. Do not book a single room!!!
The location, the competence and friendliness of the staff, and the breakfasts which, although expensive, were excellent The steep entrance stairway, the small lifts, the lack of suitcase stands, the height of the beds, the difficulty of getting into the shower and the danger of slipping on the bottom of the bath, and the cost. Whether I would recommend it depends on the type of person making the enquiry.
Attitude of staff, complimentary newspapers, ambience The room was really tiny
home from home
excellent location, great hospitality, charming room, room service food was also good.
Friendly staff. a good location for exploring Central London. Decor was very tired and worn. Only one lift (small). Breakfast was ok but tables were not always fully supplied (condiments missing etc.), and rather slow and overpriced for what it was. No tea making facilities in the room.
Its location and coziness. Small rooms
Very nicely decorated Problems with WiFi connection and inexperienced staff
Excellent location, friendly and helpful staff, great design and ambience.
The location is perfect and discreet. The price is reasonable with VAT and breakfast included, its difficult to find this standard in a good location in London. The hotel rooms are quaint and clean. It feels like coming home to a quiet space. Breakfast could be more varied especially if your stay is a long one. The staff are friendly but could be a bit more dynamic. Carpets need to be cleaned.
Location is amazing. Off the bustling path. Coffee could have been better!
location a bit dark and a small room
Quiet and quite small Lousy Breakfast buffet
Stayed only for one day instead of three. The room was too small and the hotel overvalued.
location excellent however very dark and strange hotel sound proofing between rooms non existent too dark for my liking
The boiler was not working for two days in a row. Its summer time, meaning that it is bearable if you fancy a cold shower !!!!
room cleaning and new towels every day, located close to Victoria station and many shops the stairs: over 40 tight narrow steps for upper floor rooms, the ceiling: you could reach it with your head if you are about 2m high, breakfast: poor and tiny breakfast room, tiny bathroom cabin, defenatly not worthing the price
Convenient. Small breakfast area.
Stayed in a family suite and rooms were a good size for the area - close to Buckingham Palace and Victoria Station - within walking distance to Harrod's Shopping. Goog value for money in great upscale nieghborhood. Nothing - would stay there again and plan to return again!
The location and friendly staff Poor TV reception and very small shower room
Well situated for central London Rooms too small. Having to pay for wifi connection
Big screen TV Bedsprings were sticking out of the bed in room 207. Moved to room 209 for second night but the bed linen was dirty/had not been changed from the previous occupants (there were actually pubic hairs in th sheets). We ended up sleeping on top of the bed both nights. Carpet was badly stained. All the Reception staff are foreigners and are barely able to english - the atmosphere was not welcoming/friendly.
It's a great location and the staff were friendly. Our room had a torn unclean carpet. The room was small for three people. We had a bloodstain on our undersheet and a badly stained matress we discovered the next day. The room had an off smell. We had booked for 3 days but left straight after the first night. We will never stay here again and I suggest you don't there are plenty of nice hotels in the area. If you want to see photos see my trip advisor post.
great rooms and location...warning !!... the stairs to the rooms are very steep narrow and challenging..no way that older or less mobile people could stay here ...in other countries I doubt it would be legal to have stiars so difficult in a public building... the stairs
the bedroom is very modern, small but comfortable and clean the sitting area for breakfast is in the reception area and I found it very small
the room was very clean and spacious. The let us store our bags all day after we checked out.
Lovely furnished rooms Breakfast room very small for number of rooms
Price No fresh fruit at breakfast
The location was excellent. Friendly staff at the reception, especially Agnes. Clean rooms. Internet really slow & only via cable in the rooms, about 20kb/s - this was the fast Internet :) and the wifi was not available. Very poor breakfast but included in the price, witch was ok for London. Impossible to fully open the window to aerate the room.
Nice remodel with all modern items and a/c but need repeaters for a stronger WiFi signal. Tiny room