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Quality Suites, Good Food, Fitness Center, Location Minor Issue at reception with breakfast not being delivered because the breakfast card was not picked up from the door, which I did not mind.
I found the staff to be very helpful and professional in every aspect.
The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
Great facilities and location - truly 4 to 5 star. Staff are not outstanding but try to be helpful. Skip the breakfast - a rip off , go to Starbucks instead. easy access to tube and major sights. Great gym !
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
Everything about Grange St. Paul's contributes to a premium hospitality experience. Wouldn't hesitate to recommend or stay there again and again.
the gorgeous spa the breakfast not being included
Perfectly located for our venue. No Forex capabilities.
Location Quick registration process Access to public transport
Ideal location in Central London at a reasonable price.
The staff were very friendly and helpful. The rooms were clean and had everything we needed. The guest lounge was lovely.
Staff was attentive, professional. Hotel was clean. Location was ok. The bed was very uncomfortable. Room was very small, had bare essentials, but was clean.
Excellent service, reasonable pricing. Smaller room.
the hotel was very clean and comfortable and had all comforts needed. very enjoyable stay.
Great location opposite St Pauls Cathedral. Easy accesss to Gatwick with City Thameslink station 2 min walk Bells of St Paul's every 15 min but if you stay close, what can you expect.
The room was very expensive compared to other hotels that are better and the walls were that thin we were up all night listening to our neighbours.
The location is great, very close to the Underground, several train stations, and popular attractions. The front desk staff was excellent in handling our questions and requests. We needed to add a twin bed to our room for a 3rd guest, and they were very accommodating. The bells at St. Paul's Cathedral ring 24 hours a day, which makes it difficult for light sleepers. Fortunately the hotel can provide a noise machine if you ask.
Location was great. Right down the block from St Pauls, walk in one direction and there is the Tower Bridge, other way has the rest of the sights. Staff was incredible. We brought an infant, crib was set up and free. Forgot a power cord and they provided one. Room was a hotel room. Paid for the bigger room with kitchenette, not very exciting. Restaurant attached to hotel was great (dinner; did not have any other meals there). Very easy to get to from the airport (Gatwick). Link stop is across the street.
The excellent location (30 second from St. Paul's Cathedral and 2minutes from the tube station), the room and the kindness of the staff.
Centrally located, luxury boutique hotel with excellent facilities. Housekeeping was fantastic. The rooms were spotless and always well stocked. Upgraded to a room which allowed us access to the Club Lounge. Lounge was a wonderful place to relax, unwind and grab a snack. Breakfast was delicious with plenty of choice. I would definitely stay at this hotel again.
The staff was eager to help us any way they could. They even obtained tickets to a football game for us after we heard it was sold out. The rooms were spotless, the towels were luxuriously thick, and the bed was extremely comfortable. We WILL be back! I wish we could have had a regular top sheet and light blanket on our bed instead of a down quilt ( at the beginning of September!) -- just too hot for that time of year.
cozy, calm, good location
friendly staff and sociable. Good food amd good atmosphere. the inner rooms are quite misserable.
Location of the the hotel is excellent - a real hidden gem in a fascinating square.The hotel is special, and because breakfast was brought to our room too early (as opposed to too late at most hotels) they did not charge us for it - their suggestion not mine. Would stay again I would like to be able to switch the fridge off at night - sleeping in the same room means there is a constant background electrical noise. We are light sleepers and notice such things. It would be great if hotels catered specifically for light sleepers and offered rooms that didn't back onto car parks, air conditioning units, kitchens or had paper thin walls...one day maybe, and to be fair we did not mention this to the people at Malmaison - we were only there 2 nights so put up with it.
The location is unusual and quiet. I like to be able to open the window rather than relying on air conditioning. The style is original and exciting. Good quality food for breakfast. Nowhere to fold and store clothes and underwear. No glasses to drink water from. Poor bathroom toiletries - just shampoo, conditioner and soap. Inexperienced staff in the breakfast room.
Location Expensive room rate and cold poached eggs. Understaffed breakfast room on Sunday morning.
Location was brilliant. The room was a nice size, the air con worked well, liked the smellies. I found the decor a little dark, although I know that's the style of the hotel. Bed slightly on the hard side but still comfortable enough
General feel of the hotel and friendly staff
the location was good for us and the room was large and a very good bed
It was good however there were two things that were a bit of an issue. The bathtub was quite a high way up from the floor so it was difficult/slippery getting in and out. Particularly for an elderly person. The sink also came out quite far from the mirror so it was difficult shilst shaving for one of the staff members that stayed in the hotel. Other than thaose things, the hotel was sufficient. Thank you.
Very friendly yet professional welcome. Thought that the mini bar prices in the room were very reasonable for a London hotel of this excellent class. Liked the humourous touches such as the comments on the laundry bag. Overall, everything felt that little bit "special". Nothing to dislike.
Comfortable rooms, very quiet and a charming location.
Room was well appointed. Bed was comfortable. I arrived very tired with sore feet after a day of work in the City which began straight from an overseas flight. I was given a room key that did not open my room, not because it became demagnetized, but because they gave me a key for a new type of lock while my room did not yet have the new lock installed. I went back down to the desk with all my luggage to have the room key re-issued. They proceeded to re-issue me with a second nonfunctioning key which I discovered after dragging everything back up to my room. At this point I did not to go down a second time, but called to have somebody come up and let me in my room. I was not thrilled. At the end of a very long and tiring day spending 20 to 30 minutes to get into your room is really not acceptable. Had someone called to apologize or send up a small drink or something I would have appreciated it.
We really enjoyed it. We stayed Friday night. Very comfortable sleep. We'll use it again.
Excellent location for purpose of our stay. Very nice room and the bed was very comfortable. Poor breakfast service. Waited half an hour. Food not very hot. Our first breakfast on the Frdiay (26th) had to be returned because of a hair in the cooked food! Overall not a good breakfast experience at all.
The staff were all lovely, the room was beautiful and facilities in the room were excellent. The heating could not be adjusted so we were cold. The information in the room stated a set price breakfast was available but when we went down it was only available from a menu so very much more expensive.
The room was finished to a high standard and very comfortable
Very friendly staff. Beautiful rooms. Small and personal, without compromises in confort and design. nothing
Recently opened, very clean, good bathroom with shower and bath. Good quality consumables and provisions. Staff very polite and helpful. Bar service and selection could be improved.
very friendly staff, hotel so clean. the area it was situated was so quite no other services near hand but tube station was near by.
Very helpful staff, nice room with big bed and bathroom nice to have a shower and a bath. Dirty toilet which was a shame as the rest was very clean
Everything was great.
Staff were very helpful in directing us and lending myself an umbrella for the evening - nice touch. Bed was extremely comfortable and windows were also soundproof as there was work going on in the street outside that we were barely aware of until leaving the room.
location Very loud music just outside our room until 4 o'clock in thr morning,
closeness to where we needed to be. hotel was very beautiful getting a smoking room when specifically requested non smoking. requesting early check in - rooms not available
Had a really nice relaxed homely feel to it and lovely room decor.
Well-appointed room, very helpful staff, lovely public rooms, excellent breakfast. Tub/shower difficult for physically limited person.
Old fashionned style, bathroom, bed, baby cot installed on our room, Ipod deck Not enough staff on week end for breakfast
The room was comfortable and the facilities were good although tea making facilitieis would have been nice. Quite noisy at night and we were on the top floor which was quite hard getting up and down as we were quite old.
It did not have the impersonal feel of a hotel. I was really impressed with the standard of accommodation and the beauty of the rooms. The bathroom was extraordinary. I have already recommended it to my friends and intend to recommend it to my boss (American) when he is in London. Need to discuss corporate rate though for weekdays, it's a bit expensive. Brilliant price for the weeekend.
Attentive staff Lack of dressing table - or at least a mirror above the desk. Also - though bathroom v pretty - nowhere to put things below the mirror/next to the basin.
free wifi, friendly and helpful staff, real fire place at the lounge, convenient
Rooms were gothic and a pleasant change from the corporate look. Can be noisy at night with the local clubs. Poorly functioning aircon