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1 Shortlands, London, W6 8DR
0.2 mi from
Perfect and helpful staff, great breakfast, clean rooms The location, little bit far of Oxford circus but closed to the public transportation stations
Location. We stayed in a room adapted for a disabled guest - I am a wheelchair user - whilst the size of the bathroom was commendable it had a bath and not a walk in shower. This was not what we expected and not like the last Novotel we stayed in. This hotel is not worthy of its 4* rating, the room was basic and lacked the usual creature comforts one would expect.
Excellent standards excellent service excellent value for money None
convenient No problems
Ease of access to Train/Bus Stations; Friendly and Helpful Staff None
Room was clean and comfprtable Breakfast had little choice and coffee not good
The rooms very clean & tidy. Good en-suite bathroom. Good TV with wide range of channels. The room over looked a road but I had no trouble with any traffic noise. The staff were extremely pleasant and helpful.
Room was very nice, breakfast was really good Our top bedroom was opened from the top and could hear all the traffic all the time and couldn't close it, i went down to ask a member of staff to have a look at and said would be up in 5 mins and never showed up and when i went down later on way out was gone for the day
We loved our stay here. A nice room with three beds to accommodate us and our two teenagers, an excellent breakfast, wonderful location, and best of all, great customer service. Thank you!
Check in desk staff were very friendly. The room was not equipped with working facilities for instance the kettle plug was in between the beds, the digital box was not working neither was the tv 1-5 due to the lack of aerial, their was no duvet for the beds just blanket and additional blankets, for this weather it was too cold for that. I also experienced difficulties with the toilet flush.