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The location to the Albert Hall. We were not pre-warned that the hotel was undergoing refurbishment and therefore noise levels were very high.
Great location on Kensington High Street. Pleasant view from room. Staff were pleasant and helpful.
Great Location and great views of Kensington Palace, staff that spoke english were good. Room was small, price was high for room and some staff very poor.
the Tenth floor bar/restaurant is superb and has fantastic views throughout the day. the staff were fabulous the room was a bit dated and worn but still very nice.
Location And the room Gym can be better.
The location was excellent and the staff were great ambassadors for the hotel from reception through to housekeeping
I liked the fact that it is located beside the Hyde Park which gives a nice view from your room and makes it easy to take a walk there and enjoy the fresh air. Didnt like the GYM.
Location was perfect. The hotel staff recommended some excellent restaurants and were extremely helpful.
Excellent staff and good room for London
The room was comfortable and spacious, whilst the staff were vwery attentive.
Friendly and helpful staff, good rooms and service level. Noisy street - room facing the road, not flexible check in/out hours despite that I informed the reception about early arrival and departure in advance.
style and service
Stellar service, charming decor, perfect location
Beautiful room. Staff was incredible!
The staff was very friendly and helpfull. We had a room with a view at the park, which was great. When we got back to the room in the evening, housekeeping had been there and had laid back the blackets and lit a candle, which created a very 'at home' atmosfere. The first morning we had a late breakfast and the buffet was not very well stocked. However, they made that up the next day with one of the best breakfasts we ever had!
Welcoming staff if a bit over attentive! Nothing too much trouble. My friend joined us for drinks in the bar area early evening and was questioned extenisvely as to why she was entering the hotel! Very vigilant from a security point of view but our guest name should have re-assured the concierge staff she was on legitimate business ;this appeared not to be the case.
everything, every body was so friendly.
We don't have any complaints about the hotel or the staff whatsoever. Everything was arranged extremely well. Location opposite Hyde Park very nice. We will definitely we going back.
The attention to detail by all hotel staff, impeccable standard of the interior and most importantly of all the welcome and care towards our pet spaniel dog.
All of it no
Very nice hotel, good staff, nice atmosphere May be a bit expensive, but worth it
everyhing outstanding... I strongly suggest this hotel
Location of the hotel,unobtrusive room service Couldn't find a shoe-shine set,failed to take cold shower.
personalized service. Very friendly and courteous staff. The rooms are very dark due to colors, design and lighting. Bathrooms are very poor in safety. The barthtub is very slippery when taking a shower and the shower heads are very have very low perssure and flow. Bathroom tiles color, black, is not the best choice and makes the look of bathrooms very depressing.
Iwas un happy all the stay my room was very bad Very old very expensive
Very good service, very intent concierges and porters. I didn't like your breakfast serviece. Early moning when I lived your hotel, there was not cold water in the tap, which is unacceptably for five-star hotel.
Service and standard/condition of room . Service on arrival was less than disappointing. Room not ready ( arrived post 3.00pm) room very tired - bulbs out headboard stained general housekeeping unsatisfactory, reception staff not 5start trained.
Stylish decor. Excellent food; attentive service Service ar beakfast was charming but amateurish
The decoration is great and the personel very pleasant and helpfull. We had the luck to be upgraded in a junior suite and had the surprise of a very nice cake for my husband's birthday. Location on the park and near to the best areas.
Great location, very helpful staff and superb service Help from teh staff was excellent
Stuff cooperation Food
It was good returning to a hotel we knew where the staff are very friendly and helpful.
parking room cleanliness
This hotel is the quietest in london
The friendliness of the staff, nothing was too much trouble for them and they were always smiling and extremely helpful.
What I liked about this hotel was the close vicinity to Kensington gardens and the underground station we stayed at this hotel two times this trip, The first saty we checked in early, the only room available was at the mezzanine. though it was a non smoke room, the room smelled badly and the outlets for the laptop were hidden behind the refrigerator. The second time we upgraded to a better more expensive room , which was nicer but also showed some bad points, the exterior windows seals were partly gone, and the airconditioning which looked ancient was noisy. Overall my impression was that this was once a great hotel for its day but today is in dire need of maintenance and repairs. Also the exterior looks very dirty. The prices are very high compared to the room you get. Overall I don't think I would make use of this hotel again.
Staff were very helpful. Nice clean looking lobby. Good fire escape facilities. At check-in were trying to charge us for an extra baby cod (child < 2yrs) while in the initial advertisement baby cods were free of charge. After a short but crisp discussion showing them booking info on paper printed from the site, staff finally admitted the cod was indeed free of charge. Phone charges for local calls are ridiculously expensive, real robbery. Looking at the quality of the rooms, the general service facilities and costs, and comparing with other hotels, a 4-star classification is overrated.
The location was terrific, service was good, hotel clean, room (including air conditioning) was very comfortable, and the staff was very pleasant and helpful. There was easy access to buses and the underground. No
public areas look really well, staff very good and very convenient location I perbooked internet access but it did not work satisfactorily. When I reported it a new connection was brought up fairly quickly but I had been very inconvenienced overnight and in checking in online in time and on checkout the front desk staff did not appear able to handle a request that some deduction to the 24 hour rate be made.
Dinner was excellent
Excellent location Comfortable Good breakfast Doormen need to greet people
Handy for the Albert Hall and Kensington shopping
I really liked the location and the amenities. The Underground was close, along with a nice selection of restaurants and Hyde Park. It was very well decorated and attractive. Some of the wait staff and the housekeeping could have been more consistent in their service. The housekeeper may or may not get to some of the details of our room each day. The restaurant waitstaff had new people each day, so there was some confusion in the dining room. Overall though, the leadership was excellent and professional.
Friendly Staff, very nice ambience Room decor looked tired.
Hotel area, availability of the staff generally, however the restaurant service was not very good. The face that they offered us a room with baathroom handicap facilities in the first place, which we did not refuse (the room was nice, except the bathroom) as we understood the hotel was busy.
Just round the corner from Queensway tube station. Fire alarm at 8am on a Sunday morning but this couldn't be helped!
Please write at least 15 words
Too small bathroom
Very comfy beds, clean room and reception very accomodating my request for a park view The showers are very bad,really low pressure
Location, facilities incl. internet, all-round very good. None.
Very close to Queensway. Shower was like dried up waterfall.
Basic services worked and stay was without any hitches Overall atmosphere, which lacked warmth both in terms of interiors n attention.
Great location, very nice and helpful reception staff Breakfast was bland, not much choice and very expensive
The room was a little small but to a very good standard Nothing
very good it was under renovation so there was delay in services, and the minibar was empty
Staff very friendly and helpful. Wonderful views over Kensington Palace Gardens from rooms at front of hotel. Well placed for West End Shops and theatres. Taxi rank right outside door. Bathrooms are very small and tired - sink cracked in our room however the hotel is undergoing renovation.
Functional. With excellent choices for breakfast. No dislikes.
convenient choice of food. There was nothing for children
I found the staff very fiendly and helpful and the location good The bed was not very firm which was dissappointing as this is the most important factor to me apart from location
Great view over Hyde Park, good berakfast, very friendly and helful staff not all facilities described on website were in the room
The politness of the staff, the room, it's cleanliness, the wonderful firm matress ( especially important for people with back-problems!) the view, everything. Elevators a little bit slow, especailly in the morning when every body is in a hurry to go sightseeing.
Lovely views over Hyde Park and London. A bed in the family room for child not a sofa bed. Nice quiet hotel but close to tube and bus stops. Hyde Park just across the road. The water was off for a time because of building works, but bottle water was supplied for washing hands etc. Nothing else springs to mind.
the building is very impressive. Breakfast and reception staff very amiable and attentive. Room was quiet. nothing springs to mind
Great location, quiet room, staff friendly, historic building Horribly, almost comically small room; breakfast overpriced; almost no water pressure in shower
Inexpensive, good location, modern fittings, quite stylish (until you looked closely), wonderful lobby, clean Plumbing was appalling - very poor hot water pressure, window wouldn't open and radiator was too powerful for size of room, v small room
Very nice and clean, fast check-in and out and very friendly staff Rooms are a bit small, but beautiful
the room was great although very small there was no hot water at the hotel... in winter.... and I was only informed when I got there to check in.
Good rate, good standard, nice hotel Rooms far too small, shower did not work, no pressure.
The staff was very friendly and helpful. The beds were nice and the location is perfect for those who want to see all of London. The room we were in was tiny. There was barely enough space for the bed, let alone for two big bags. The water pressure in the shower is very poor and during the last two days of our stay, there was no warm water in the hotel. The boiler was defect and couldn't be fixed in time. The hotel taxi charged more then the pre-agreed price, eventhough we repeated the address twice.
Staff Very small room, not suitable as double. Gave up on breakfast, no glasses for fruit juice, no plates, and not much food left. We were not the only dissatisfied guests.
The hotel has a comfy atmosphere. the staff were friendly and helpful, and the location was excellent since it was close to Bayswater station (5 min walk) and Queensaway street with many international restaurants and convenience stores. The room and bathroom were extremely small. Barely enough room for one person to walk around. The corridors were narrow and claustrophobic, and the elevator was as small as a phone booth!
we arrived at the hotel to find the boiler had broken and as such, would have to move hotel. To the hotels credit, they moved us to another 4 star hotel in a better location, the marlebone hotel just off bond street. So all was well after a shaky start. The grand royal did look a lovely hotel from the lobby, just a pity we didn't get to see the room.
Close to Imperial College where my son studies Constant smell of sewage, mildew and damp. Pompous, arrogant, unhelpful staff in the main. I had one small bar of soap that ended in a sliver but was not replaced - same with the Toilet roll that was not changed till the day before departure, and I stayed six nights. I have worked in been the Financial Controller in Five Star Hotels in both Knightsbridge and Dubai, and did not realise how tacky this Hotel was; they refused to give me a refund, so I had all my meals, and spent all my time at the Copthorne Tara Hotel next door, where the staff were great, as was the food, the ambience, and the smell.
Parking was easy. Carpet and decor a bit shabby in the communal areas.
Location, comfortable beds, value for money @ £92 for twin room. Small rooms and renovations going on with no notice of it.
Evening meal not up to standard
Blue Smoke restaurant and Lions Bar. Food was great. Building upgrade noises.
The locationm was excellent and the staff were outstanding in their knowledge of the London buses that would facilitate our return to Liverpool St Station during last monday's tube strike. Also very helpful in directions to the Westfield Shopping Centre. Applause all round! I could not find any yoghurt in the vicinity of the continental breakfast buffet bar and there was no staff member that I could ask for this item. It was advertised on the menu at teh entrance to the restaurant. The fire alarm went aff at approx midnight on Sunday night, but there was no announcement that we had to evacuate the building and plenty of us thought that the alarm was going off in another room rather that for the hotel in general. This misunderstanding could have proven lethal, thankfully, it didn't
Staff pleasant and helpful. Efficient receptionists. Room clean. Facilities ok Waitresses at the breakfast room were pushy and unpleasant. (Food was good.)
The staff were friendly and the beds were comfortable. The food was good and it is close to rhe RAH The staff need a bit more help with their fire drill. The alarm went off at least three times around Midnight and we saw only about 2 staff and we only found out what to do by ringing the concierge.
Position of hotel is excellent for getting around London. Cooked breakfast was very good. Room was clean. Leisure centre good. You can pay a day rate for the car park but if you take your car out within that time you have to pay again. Standard double rooms are very small and in need of refurb. Reception Manager very unhelpful, lacks people skills.
Staff very friendly and helpful Room scruffy and worn, previous visitors hair in the bathroom. Hotel could do with a re-vamp.
the house and the room are beautiful, a great location near the underground, portobello road and its nice market. The fully furnished the kitchen is appreciable too for quick meals The shower was difficult to use,too hot!!! The internet was not working in the room or worked by 5 min periods and nobody to help. A light did not work and the coffee maker was out of order.
When I found the accomodation the room was very modern well equiped and very clean.
It was very comfortable, particularly for the price we paid. Nothing, really, except the heater was somewhat noisy (but that's what you get in an old building, even when it's been nicely updated).
I have serious problems with overcharging. I stayed there from November the 15th to the 29th. I first booked through booking.com for a week (November the 15th to the 22nd) so the Notting Hill Suites charged the first week of booking. I asked to stay another week and the receptionist said it wasn't paid and charged me two weeks instead of the other one I was asking for. After I realised that the first week was already paid and asked for a refund.The receptionist said ok and pretended he did the refund but it wasn't so.Then I asked again and he finally did the refund.The problem is that they charged me again for another two weeks. So if you are going to stay there, be very careful about what you pay, double check if they are not overcharging you.
We loved the decorations and furnishings in the hotel and how close it was to the tube station. Location was very convenient for getting around London and staying in Notting Hill made us feel like locals. There really wasnt't anything we didn't like.
Staff was polite, location is great. Cleaning is at good standard. Value for money is well disproportioned, will not visit again. Terrible draft coming from the window next to the bed. Heating was not working so they fit a portable eating in the room. Shower facility very bad design, it gets overloaded and is not sufficient light on the bathroom.
Nothing. No hot water supply and no one came to fix it at all. Poor service and management
Clean, excellent accessability, comfortable
The staff were amasing and very helpful. I stayed three nights and then returned for an additional night at the end of my trip because the place was perfect in location, comfort and staff. Very impressed. I came from Australia and intend to use this as a base for business in the future.
Location Room cleaned once a week and not sufficient
very good staff and location handy double room supplied to small and no storage no climate contol as in cool air if required
The non smoking restriction
The location of the hotel The staff were extremely unhelpful and unprofessional. I was very disappointed. We also had no hot water so could not have a shower which was absolutely horrible and for this there was no apology when I mentioned it. Our luggage was not held at the hotel, meaning we had to make a very long and tiring journey on the tube from Oxford Circus and back to place our luggage at St Pancras which cost us more money and wasted hours of the few hours that we had. We booked a room with a double bed and it was two single beds pushed together which was uncomfortable! I am 20 years of age and have stayed in many hotels around the world and CP was the worst experience.
during our stay, we could actually hear the hotel guest in the next room snoring in the night as the walls are too thin. it was also quite noisy at night as our rooms were facing the street
The room was clean and not too small. Courteous staff even during a rush at check-in time. Location is good as it is close to a couple Underground lines and a 15 minute walk to Padington Station (where the Heathrow Express train ends). No Air Conditioning. Room was on the 3rd floor and the heat was almost stifling. Surprising given outside the temps were only in the mid 70's (F). They provided a fan, which made it bearable. They also limited the amount the window opened, making it very hard to get in fresh air. I would stay there again, but only when it is very cool out.
Nice tub, and was very accessible to the tube, nice bed and very comfortable stay. Some of the wires behind the bed were still jutting out and should have been covered. The bathtub needed some repair work.
Easily accessible from London Heathrow to Paddington (10 minute walk) and very good location for tubes into city centre or access to Kensington and Hyde parks. This is the third time I have stayed at this hotel. Bathroom slightly on the small side, and shower curtain leaked, but on the scale of things nothing major.
The location of the Hotel No Clear Policy for the extension of the stay for few hours ( 1 or 2 hours ) , the evening shift told me yes its possible they might charge 20 pounds , but the morning shift refused and ask for one day full payment :( and one more thing i didnt like in the hotel , they refuse to store the luggage for 2 hours :(
breakfast was not so good
Looks nice, very good value for money, staff is very friendly Rooms should be refurbished, double bed shouldn't be made from two single beds
City centre, close to London's main attractions. Nothing ... except the "key" always failed! Not a big problem though.
The staff was very friendly. I arrived around 11:30 and my room was ready. The room was small by American standards, but expected size for London. It was well appointed with nice linens and a lovely bathroom. The window faced an interior roof space, and not Hyde Park, but this is pretty minor in the scheme of things.
Location was great! My room was very small over looking the AC units on the roof but I was on the 1st floor. Bathroom was also very small. I wouldn't choose to stay more then one night unless they have bigger rooms
proximity to tube station and hye park
Right across from Kensington Palace Price of hotel does not include airport shuttle. Airport shuttle has to be arranged in advance or at the airport. The room we stayed in was so small it could barely contain our luggage and ourselves at the same time. Shower is trecherous. View from window was the next building's rooftop mechanical system. Front desk not very helpful.
The location was great (next to the tube and on the other side of the street Kensington Park). Breakfast was also very good! Perfect place to stay for a city trip! Bathroom little old, everything works but it is a little bit old
The location and staff on check in were great Furnshings in our room were a bit dated.
the staff were really helpful and friendly i found the room a little hot and didn't want to listen to air con all night (but this was just a small thing
It is not noisy, very quiet No every things good .
Hotel was a ideal location for London with underground next door
Staff is helpful. Very close to tube. couple of pubs not far. Hyde Park across the street. !!! During a breakfast thieves stole a bag from a coupple in the !!! restaurant. Victims were foreigners. Lost all their money and !!! passports. Got a lot of troubles instead of having fun.
The location was perfect for me. Two tube stops very close accessing the Circle, District, and Central lines. Ten minutes walk to Kensington Palace; both Hyde Park and Kensington Gardens are across the road. There are many ethnic restaurants within 5 minutes walk. Nice Shopping Center 10 minutes walk. Very good ice cream shop next door! Nothing
It was close to Paddington and economical Beds not comfortable, rooms to hot and a bit run down, service a bit distant.
position bed and breakfast
Close to underground stations, restaurants and shops. Room was in basement, very stuffy. Airconditioning was one speed, either your'e too cold or too hot. No instructions for lockable safe for valubles. There wasn't a phone directory next to the phone so you didn't know what number to call for anything. Noisy people in other rooms. Housekeeping forgot to provide clean towels one day after taking the dirty ones. Room key had to be reactivated everyday in order for it to work.
The staff were very friendly and helpful. We only stayed one night but for £1 we could leave our bag so we could shop the next day. They were very happy for us to sit in reception until it was time to get our train home as well.
The value for money and helpfulness of the staff along with the very convenient location for the Royal Albert Hall. Nothing
Location near the park Breakfast self service area was not clean, public areas worn and tired. Rooms very small. bathroom not big enough to get chnaged in
I liked the fact breakfast was included. Please change breakfast items, same thing daily. Ugh. No air conditioning in our room. Paid for wifi and had to use it in the lobby. Would not go back! Outdated, things falling apart.
The location was OK, and that is the only good thing about this hotel. Queens Park Hotel is simply the worst Hotel that I have been to. When I checked in, they assigned me a room between 2 floors, where I could barely fit my carry on bag and a large bag. After a complaint, they gave me a somewhat larger room. However, everything in the room was old, it was stinky, and uncomfortable. Furthermore, it did not have A/C, which was needed. When I wanted to purchase the wifi service, they told me that it was not working. I would never recommend Queens Park Hotel to anybody.
Staffs are very friendly, reasonable price, very close to tube, breakfast is good. Lifts are quite old and small.
Fantastic value for money, room was decent, fantastic location, would definitely recommend to anyone on a budget.
Dirty hotel. No air conditionned in our room. Only a little broken window. Our bedroom were in the basement, not very confortable.
The price and location were the best part of the 3 night experience. The inclusive buffet breakfast had all the bases covered. The room was overall well kept by the housekeeping staff. The room was tiny, and the window opened to the view of bricks and concrete. I didn't mind as I wasn't expecting anything else for the price. However, I did feel a lack of breathable air at night due to the room size. I'm average build and found it too small. Also, the walls need a lick of paint...
Staff was very pleasant, courteous, and provided excellent service. Check in/out was quick and easy.
The staff were all very helpful, attentive and willing to help. Good location. The size of our room was not up to our expectations.
Staff were extremely helpful, obliging and courteous, couldn't do enough to make our stay comfortable. I did request a quiet room, so understanderable we were designated a back room as opposed to one at the front by the road, which was fine except the air conditioning units of neighbouring buildings were quite noisy.
Excellent central location; very friendly and helpful staff. Room a little on the small side, but definitely acceptable for a short break stay
Good facilities and friendly staff. Room was clean with small shower room but very well maintained. TV remote temperamental.
Excellent staff Very clean Room smelled slightly of cigarette smoke
staff attentive and polite nothing
Easy check in, no fuss or hassle Only one point not good in that tv in room the picture "pixelated" on some channels - hardly something though to downrate the hotel on
The staff were helpful and accommodating and the location was excellent. Just a few blocks from the High Street Kensington tube station and Hyde Park across the street. The breakfast was simple but ample and the staff made you coffee or tea when you sat down. I arrived really early my first day and my room wasn't ready yet. I guess the manager read the look on my face as desperate; he gave me the brand new double room (at no extra cost) up on the top floor for the night. I highly recommend that couples request this room, it was really well situated. They transferred my bags the next day while I was out and about. The rooms were clean and fresh; the sink in the single was airplane size but the shower was spacious. I stayed in a single for two nights and it was tiny. Do not bring a suit case any larger than a carry-on roller bag otherwise you will be sleeping on your luggage. I would also recommend asking for a room off of street-side if you're on the second or third floor.
Clean. Did not get what I booked room wise.