Would you like to save as your currency permanently or for this visit only?
Only stayed one night to catch the train to Heathrow the next day. Great location in proximity to Kings Cross St Pancras. Trendy lobby with DJ playing on Friday night, not too loud though. Beds were great, showers were nice, all modern decor. Morning breakfast buffet in the restaurant is great. Overall it's a nice clean place to stay for a night or two. I'd be back.
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Excellent location with easy access to both Russell Square and Holborn Tube stations. Lots of very good local pubs and eateries and only minutes away from the British Museum. My room was fairly large by English standards with a very nice bathroom and very comfortable bed. An excellent breakfast with a good selection of both cooked and cold items was available and included in the room rate. My stay was short so didn't note any problems whatsoever.
The location was excellent on Russell Square with a Cafe Nero and Pret a Manger next door. The breakfast was excellent and I would highly recommend adding that to your package. The bathrooms were some of the largest I have seen in Europe. The staff at Hotel Russell did not measure up to the overall customer service I experienced in England as a whole. They are less than accommodating to guests who booked through discount websites and treat guests who booked directly with them better. The interior is very dated and needs renovation. My friends room on the first night had a very strong cleaning chemical odor. It was unbearable for them because they have some sensitivities. The hotel was unable to move them to another room and we ended up switching rooms with them. The wifi at this hotel is spotty at best. I would not refuse to stay at this hotel again but I would probably avoid it.
The staff were very helpful and friendly, and the room was excellent value for what we paid. The new shower room within the suite was amazing.
Clean and functional Overheated room
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Bar was nice Room was small and underwhelming consider g how much we paid.
Food location staff , all works well , I would love to go back but when all the work is done so it'll be that bit more comfortable for me The hotel lifts were very slow and 2 was not working at all , also there was work being done for the new reception area ! As I have sciatica very bad , It was very difficult using the stairs and temporary steps the hotel put in place !
The location was the only positive. The room was about the size of a closet, and everything smelled.
The staff were absolutely first class from the moment we walked through the door from the booking in people at reception, the bar staff and chambermaids.excellent No complaints
Helpful and friendly staff.
Nice amenities. Great location. Air conditioning never cooled room completely during a warm spell.
The staff at all levels were friendly, helpful and courteous. Excellent Dark and small rooms. I would not have stayed had I realised the huge amount of refurbishment going on.
Fitness centre Breakfast Stuff
Marena (server in the restaurant) really hustled and kept good cheer despite being very busy. Other staff offered very good service, as well. Breakfast buffet was well appointed and tasty. Very poor value for the money. The room was quite cramped, awkward layout, and noisy (even though the front desk said it was the quiet side of the hotel). Seating in the room and throughout the hotel common area is old and uncomfortable. I won't go back.
I came for a quick overnight stay, conference related. Comfy bed, great access to tube, great bathroom and nice tub. Only thing: Ice machines for guests would be helpful
it was freezing weather but the rooms were lovely and walm I didn't like the bed. We booked a double room but I think the bed was only 3/4 so for 2 large adults it was not comfortable. There was space to put a larger bed in the room if they did away with th coffee table which just got in the way.
Great room and food None
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
Location is great. Very modern hotel. Some staff members were not as kind as you Wilson expected.
Location Room, bathroom
Coffe In the room Sistem was down when arrival Had to wait 1 hour.
Excellent time at this hotel! Everyone was very friendly! Nothing :)
Location was convenient Was cold, old and dirty
Excellent breakfast buffet included in room rates. Hotel staff are attentive and helpful. Scoff & Banter restaurant/bar has limited dinner menu and cocktail options.
The location and cost Rooms are very small, though are typical for London. Room was on a very very noisy road and difficult to sleep
staff and dining were great. we stayed in an apt. that was roomy and clean.
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.