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We booked this friend to stay overnight as our friends were having their wedding at The Ballroom in Park Plaza. Thank god the wedding was good, because that was the only good thing about this hotel!! As we were part of the bridal group we contacted the hotel months, weeks and even the day before check in to request an early check in, that never happened!! As an apology because our hair and make up artist was standing in reception, we were only upgraded for 2 of the 4 rooms. During and after the wedding, we got stuck in the lift (which was already broken but not decommissioned) no apology from the evening staff and no acknowledgement of their errors, rather I am told "I am done talking to you". After our party having spent tens and thousands of pounds, this is the treatment we received. No compensation and no complimentary offers to any of us.
Bathtub was awesome. They had outlets for US plugs too.
Situation plus we were at an Indian wedding in the hotel
The location of the hotel is excellent, right in the center of London, walking distance to the London Eye, Westminster Abbey and Big Ben of Parliament building. We really loved the breakfast.
That the coffee maker in our room didn't work.
Location was great, and they upgraded us up when we got there. Room was very spacious & clean. In addition, they had gluten free breakfast options. Walls were not flush in one place in our rooms, which made it too easy to hear our neighbors in the early hours... (meaning there was a space between the walls.)
Breakfasts were fantastic and location was excellent!
The hotel was exactly as I thought it would be based on all the excellent reviews written online. It is located close to all the tourist attractions and the subway is nearby to take you to wherever your heart desires. There is good food and entertainment at the hotel if you want to stay in. So go ahead...book this hotel...you won't be disappointed!
Great location. The lighting system requires a sense of humor. It is very easy to mistakingly turn out the lights on someone in a different room. You may want to bring a flashlight
The location was superb. Rooms were comfortable. pricing was very fair bar was a bit loud at night due to music. prices are, well, London i.e. a bit high.
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
Good service Great location Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
good location, good service
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again. For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
Service and staff were exceptional. Made us feel special and very welcome.
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west. Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
Hotel is very well located - 50 meters to Embankment Tube, walking distance to Covent Garden, Taffalgar Square. Service was great. Room was very nice and comfortable with heated bathroom floors, but no views to speak of. Would definitely stay here again. Great deal at $250US pricepoint. Nothing.
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
Really nice hotel. Good breakfast that was included. Large room (for London). Very nice bed and linens. Great helpful staff.
Hotel amenities were nice (not great, nor extravagant) but an incredibly friendly and accommodating staff and a very convenient location for the many of the major attractions
I was removed from my table to another table when I was having breakfast, without any reason. embarrassing.
Staff was amazing! So helpful! Location was just ok.
All the staff were extremely polite and helpful. The room was generous in size, certainly for London.
Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds. The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.
Staff was polite, restaurant staff excellent, the room was confortable and quiet. The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room
The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed. I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.
It was very peacefull great place to relax no
Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.
comfortable beds. big spacious rooms. clean bathroom. newly decorated. noisy heater/air con. why can't there just be radiators?
close to all the things London has to offer spa pool and surrounds should be renovated
The staff was great. Rooms were spacious. Luxurious. Location was amazing. I loved it.
I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.
Good quality of decor and fittings in rooms and public places. Excellent position for enjoying central London.
It was in a great location, right next to the tube and the London eye. The room was clean and comfortable but a little small. the food in th restaurant was very good. A couple people on the staff in the restaurant were very unpleasant and borderline rude. the front desk staff and concierge were great and very helpful
I liked the apartment style of our room and the ease of registering. The room was very well designed with a contemporary feel to it and the views were spine tingling! I would definitely choose this hotel again.
The food was worth the price. The location is ideal for a city stay.
Hotel room was a little smaller than what I was used to but it was very comfortable and the staff was very friendly. It was within walking distance of a lot of awesome sights and activities. They offered free breakfast in your room if you filled out your request card the night before. I was only able to take advantage of this service once because I never received another breakfast request card.
I didn't stay, my boss did and they upgraded him even though he was only staying one night! Location is very good and staff friendly
convenient location, clean and smart room - good internet connectivity, comfortable bed, friendly and helpful staff the room was too hot...and unable to open window or reduce temperature
Excellent location, spacious rooms, very good bathroom. Although the staff were quite good, there were some times when we had to ask for some basic services more than 10 times. We stayed for a week, first 3 days room service was good, after that room attendant didn't even bother to swipe the floor-the layers of dust were amazing.
We stayed in the executive studio and we had everything we needed. Lovely modern design - very comfortable. Great bathroom. Close to Waterloo Station. Very friendly reception staff.
Excellent location and helpful staff Slightly disappointed with the standard of the bed for a quality hotel
very good location in central London Lengthy wait for lifts
Convenient and good value Air conditioning not working properly
They ask me to pay for internet acces, but the problem was solved.
we'll be back- fantaastic position- best London hotel we have stayed in. being asked to pay for internet access
Hotel staff was very friendly , checking in and out was very easy
The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.
Hotel was serene and quite,received an upgrade to junior suite which was extremely spacious and comfortable. No hotel shuttle is available tom transport guests to Victoria station.
This hotel offers a welcome change from the big American chain hotels. Although it is part of an Indian chain, it has managed to preserve an old world charm. The Christmas tree in the lobby along with all the comfy couches and the Elle lovely courtyard made it feel very cozy and comfortable. The bathrooms could be a bit bigger but this seems to be a common problem with London hotels in general.
Wonderful location. Room was not clean, bathroom had mold on walls, stains on carpet. Too noisy, could clearly hear people on room above walking & using restroom.
Enjoyed our store and appreciated the beautiful court yard in the hotel as well as the complimentary breakfast. Having stayed at multiple hotels in London, this one was the best value
Our room had a balcony overlooking the impressive courtyard and was well equipped and prepared. Check in and out was effortless and staff were friendly and well informed.
Location, near tube station and yet accessable to Westminister, Buckingham Palace, London Eye and other tourist sights on foot.Room was comfortable and spacious. Bathroom could do with updating. No complaints
Location location location staff was well I tune with my needs (where to go what to do) and they were very attentive to making my stay comfortable
Very attentive and friendly staff. Great restaurants and Spa inside the hotel. Spacious and well equiped rooms. Great location close to Victoria station (ideal when you fly into Gatwick), in walking disctance from the tube, Westminster, St. James' park and Buckingham palace. First room we were given (#352) had a lot of noise from the subway passing underneath, despite the fact that we had explicitly asked for a quiet room! From the second night on we got a very quiet room.
The staffs personal attention to our needs during our stay. It made our stay very pleasent.
It is very bad,noisy and old hotel it was same 2 star or B&B
5 star facilities, superb service. Spacious apartments. Extremely hospitable staff. Price is commensurate to 5-star status.
so much to like: the rooms themselves were lovely, spacious, immaculate, with incredibly comfortable beds. The grounds are gorgeous. Great location - situated between Buckingham Palace & Westminister Abbey & around the corner from the Underground; thus every other part of London within reach. The workout room (gym) had all one would need for great workout, but even better than all else, the INCREDIBLE staff! So professional, friendly, helpful, knowledgeable- in particular the concierge team!
Staff, Quiet Room Complicated Payment procedure, inflexible invoicing, staff was not able to put the correct invoice adress.
Wonderful hotel in so many ways; location,expansive and luxurious accommodations,service. We booked a junior suite,but were graciously upgraded to a one bedroom suite. We had so much room! As for value,other 5 star hotels cost as much or more ,but only offered a small room. Don't hesitate to book this hotel for a unique and outstanding experience. No complaints at all. Excellent in all areas.
The service was excellent. We never left the building or returned to our room without a staff member greeting us with a friendly smile and kind words. The room(s) were a great set-up for a family and allowed comfort and space for a reasonable price. The location was convenient for all site-seeing and public transportation.
Very comfortable , well equipped with excellent friendly and obliging staff.
The staff and venue was beyond excellent!
the friendly professional staff. I was given an upgrade which I appreciated not that I needed a 2 bedroom suite as I was on my own. there was nothing that I didn't like.
The design Extremely rude staff
The hotel is in a great spot where you can walk to see Big Ben in 10-15 minutes or over to Buckingham Palace in 20 minutes.The hotel was generally very clean.WiFi access was also a great help.The staff was friendly and helpful. The rooms are reminiscent of small dorm rooms complete with a MAC as the TV/entertainment system. The bathrooms are extremely small and you have a sink where you almost stand in the shower to brush your teeth. Room service food is very average quality much like in college. I felt like I was back in some weird college type throwback staying at this hotel.
great convenience -- location, restuarant, appliances in room no view
the convience of the location
Location excellent, customer services excellent. Room service menu out of date - our choice from the menu was no longer available
Very central and convenient. Light airy, great cocktail lounge and late supper we had there was good too. Mix up over our booking which took a while to sort out completely - 24 hrs!
We arrived from a 10-hour international flight, and needed to cope with jetlag. V. comfortable suite, particularly liked the floor-to-ceiling windows. Enjoyed dinner at the City Cafe - good choices, including comfort food (soup, etc) after long flight. Bed and bed linens superb, bathroom was spacious and well-fitted for two people to share. Plenty of newspapers in lobby. Two iMacs in the suite for both TV and free internet connection - brilliant and much appreciated. Nice touches of complimentary fruit bowl/wine/water/chocolates in the room, much appreciated again. Taxis seemed permanently available in front of the hotel. There was no door between the bedroom and the sitting room of the suite - so getting up at 3.00am to read would have disturbed the sleeping partner. Also, there were v. bright LEDs on the light controls which disturbed my sleep. No clock/clock radio etc in the room to advise the time - you would always need a wake-up call. It's a 25-minute walk to Victoria station, not possible with cases; taxi costs ran between £6-8 each journey - not bad, and took 6-7 minutes.
the pillows and the sheets were subpar
The ambiance of the hotel was excellent Would have liked a better selection of food available.
I thought that it was a very welcoming, clean and cool hotel with excellent staff. Food was great. The drinks were expensive and the lifts very slow.
New nice and clean rooms with good AC Need larger Mac 29" computer if you plan to use this for a TV USB power hub for iPhone
The hotel was central for all our needs. It was very quiet without the usual hustle of London City Hotels. The staff were extremely helpful and efficient. The food we experienced in the lounge and at breakfast was fresh tasty and well presented. We were sorry to not have stayed longer than one night. It was unfortunate that we had been charged twice on our pre-booking which took a couple of phone calls to the hotel to secure our reimbursement.
Great service, location and class.
It was quiet, lobby was clean and modern. The room was much smaller than expected, for 3 people it was very tight. We had only 2 sets (like coffee cups, shower fluid). The view was very disappointing. Hotel is far from metro station in nasty area.
Location We staying in hotel for 2 nights and at 8am both mornings workmen where outside our hotel They where really loud and drilling. We complained as we where not warned about this but where told we could not be could not be moved.
lovely hotel very central would deffinately stay here again.
Attitude of the staff, friendly and not supersilious. I forgot ot mention that the shower in my room sprayed directly onto the opposite wall rather than in the shower tray
The Breakfast was very good. The rooms were a good size too. The rooms were boiling hot. they are installing air conditioning at the moment, but our room did not have any, and it was uncomfortable, and unbearable to sleep in.
Good facility's, new Hotel, central location.
front guys were terrible. we reserved taxi in the dawn for the airport but they didn't even checked. it we get the taxi by ourselves we were late for the bus for the airport inthe 3 o clock in the morning
The location of the Hotel. The cleanliness. The staff.
My wife and I both enjoyed the friendly atmosphere The hotel was too warm!
Bathroom exceptionally poor.
Beautiful hotel; excellent service; great breakfast; nice gym; 2 min walk to St. James's Park tube station
We were treated very well by all of the staff. The concierge, Juan, was extremely helpful and thorough. We tried high tea for the first time and it was terrific. Well worth the price. We would love to stay at St Ermin's again when we return to London. The internet worked for my husband and my daughter, but not for me. I believe it may have been an issue with my phone, though
Convenient location - 8 mins walk to Westminster Abbey / Big Ben, 12 mins to Trafalgar Square, 15 mins to Buckingham Palace. Overall comfortable facility, very well appointed. Quality and variety of breakfast buffet options was excellent. Staff service was exceptional! Soft mattresses end up with low spots, which is tough for people that require more back support. Bed in my room had such low spots on both sides. Narrow bath tub was a bit slippery to stand in, step out of without a convenient grab handle for balance.
We loved the hotel. Our only "but" was the size of our room; it was a superb room in every way but size. I found out later that this is their standard room; we could, however, upgrade to any of an assortment of bigger rooms or suites for a fee. Since there were none available, we didn't get to check these out. Our rate included breakfast which was splendid, with a large variety of both cold and hot items. We highly recommend it. We will definitely return to St. Ermin's on our next trip to London.
excellent location, nice staff, pleasantly surprised in over-expensive london
Cold plates at breakfast not enough coffee mugs dirty trays
the staff were all helpfull and friendly Breakfast was excellent . Location was great.and Bar staff very friendly
Minutes from everything you need access to. Lots of things to do and the staff was extremely helpful for suggestions. No a/c just a small fan but it sounds like it doesn't get too hot so we understand.
Excellent location, good large rooms with everything you would need for a short break, friendly and helpfull staff None
The location is excellent. Many sites in walking distance; close to transportation. Made two separate requests for wake up calls (on different days) and got neither wake up call!!
Conveninet location Exceptionally poor layout for breakfast
Excellent free left luggage service None
Great location, very clean and very quiet. Close to tube. Hotel needs a ramp at the entrance for people with heavy baggage. It's an older building without air conditioning although fans are provided. If it is a very hot day room might be uncomfortable. It was not hot on our day.
Great location, very clesn, no problems
Location near the eye puts tourists in the middle of the action. Staff was great - friendly and responsive. Hotel is clean and well maintained. Great value for London. Very satisfied - would recommend this hotel to any tourist visiting London on a budget. This is a "value" hotel - if you want curb service for luggage, deluxe rooms, and special help with arrangements go elsewhere. The staff, however, makes every effort to provide assistance.
Nice and Quiet...Good location A box of tissue (Kleenex) would be good and air conditioning...wasn't too hot when we were there though so the room only was warm in the afternoon.
The Sanctuary House Hotel is a gorgeous centrally located hotel--2 blocks from Westminster Abbey. The rooms are clean and have lots of special little amenities that really make the stay that much more fun. The staff is very courteous & helpful. They went the extra mile to help us with everything we requested. I would highly, highly recommend this hotel.
Close to Westminster Abbey and Big Ben. Good restaurants around it. Taxis are easy to find. Bathrooms are small but you ate in Europe.
i liked best the staff's flexibility and friendly interaction. the single pane glass windows. there was a draft coming into the room, and in the morning the window will was filled with a puddle of water from all the condensation building up over night. the acoustics are pretty bad- you could hear all the construction going on outside, as well as the buses driving by, the guests in the pub, and the person in the next room coughing.
Part of the hotel is a pub. It was freezing and the food was poor. Such a shame because the location is fantastic.
location,close to underground, it was very noisy with people slamming doors
The location was great. We were just a block to the tube, and a block to a major intersection to catch buses and cabs. Our rooms were adorable, cozy, quiet and clean. Perfect spot for walks to St. James Park and Westminster Abbey. Whole family enjoyed food at the pub downstairs. There is major de-struction going on at an adjacent building, so some sidewalks and streets nearby were blocked. This also meant some construction noise, so don't expect to sleep too late in the mornings.
The room was very cold even with the heating up full blast. Food on room service was not good.
Location is excellent. Easy walk to many London sights. Quiet area. Next to the Tube Station. Nothing
great location, quiet street, nice room no
The location was awesome. We were close to everything and we were able to return to our room when the walking was too much. The bed was very uncomfortable. The springs were poking through, making it very difficult to get a good nights rest.
The staff were friendly and polite. The facilities met our needs. The location was close to tube station and within easy reach of the places we wanted to visit in London
Right in the heart of London....easy to get anywhere throughout the city on foot or by tube in this location! Also, nice to have a pub attached to the hotel for any late-night food/drinking needs a traveler may have throughout their stay. There was some overnight/early morning noise in the alley adjacent to the hotel - seems like there is a recycling facility where lots of bottles can be heard being transferred from trucks to holding bins - not the hotels fault, but woke us up early a on a few of our days there.