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Great location. The staff was extremely helpful. Had an amazing time.
Great location, beautiful hotel with a friendly staff
Very modern, great location and friendly staff. Room size was pretty good as well.
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
I found the staff to be very helpful and professional in every aspect.
the gorgeous spa the breakfast not being included
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
Quality Suites, Good Food, Fitness Center, Location Minor Issue at reception with breakfast not being delivered because the breakfast card was not picked up from the door, which I did not mind.
It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
Everything about Grange St. Paul's contributes to a premium hospitality experience. Wouldn't hesitate to recommend or stay there again and again.
Great facilities and location - truly 4 to 5 star. Staff are not outstanding but try to be helpful. Skip the breakfast - a rip off , go to Starbucks instead. easy access to tube and major sights. Great gym !
Very clean and cute Give good soap, lotion, and good conditioner. I do not know if it is the water or conditioner for hair, my hair was so bad and sticky with what was provided.
The entire artsy modern vibe. My travel companion had trouble with swollen feet, the staff made ice packs for her multiple nights and delivered them to our room with tea towels to wrap them in! So kind! Housekeeping came so QUICK if we called for anything The air conditioning in the room was very poor and gave us trouble. Set on 62 degrees F, never in 10 days did it get close to it There should have been a trash can at the desk area in the room. Housekeeping entered room once even tho DND sigh was out.
stylish decor and friendly staff the rooms alittle too tight. did not like climbing over my husband to get to the loo.
Modern,clean,friendly staff It was not close to the tube station
Ideal location in Central London at a reasonable price.
Excellent service, reasonable pricing. Smaller room.
The location is great, very close to the Underground, several train stations, and popular attractions. The front desk staff was excellent in handling our questions and requests. We needed to add a twin bed to our room for a 3rd guest, and they were very accommodating. The bells at St. Paul's Cathedral ring 24 hours a day, which makes it difficult for light sleepers. Fortunately the hotel can provide a noise machine if you ask.
Location was great. Right down the block from St Pauls, walk in one direction and there is the Tower Bridge, other way has the rest of the sights. Staff was incredible. We brought an infant, crib was set up and free. Forgot a power cord and they provided one. Room was a hotel room. Paid for the bigger room with kitchenette, not very exciting. Restaurant attached to hotel was great (dinner; did not have any other meals there). Very easy to get to from the airport (Gatwick). Link stop is across the street.
The staff were very friendly and helpful. The rooms were clean and had everything we needed. The guest lounge was lovely.
Location Quick registration process Access to public transport
The room was very expensive compared to other hotels that are better and the walls were that thin we were up all night listening to our neighbours.
The location was good -- only a few minutes walk to the tube and St. Paul's is great to look at. A good selection of take away food nearby and several medium-level restaurants, too. On the weekends, quite a few things are closed in the hotel neighborhood, bacause it is primarily a business district.
Perfectly located for our venue. No Forex capabilities.
the hotel was very clean and comfortable and had all comforts needed. very enjoyable stay.
The excellent location (30 second from St. Paul's Cathedral and 2minutes from the tube station), the room and the kindness of the staff.
Great location opposite St Pauls Cathedral. Easy accesss to Gatwick with City Thameslink station 2 min walk Bells of St Paul's every 15 min but if you stay close, what can you expect.
Hotel was modern and very clean, breakfast food and service was excellent. Reception staff were very good and helpful. Modern large bar area. The night barman was very unhelpful and gave the impression he didn't want to be there. Unfortunately the fire alarm went off in the middle of the night and we had to gather on the pavement in our pyjamas at 2 in the morning in the freezing cold.
Great location close to Globe theater, easy to get to central London on the subway nearby. Most of the staff was rude and difficult to deal with, didn't speak much English, and didn't seem to understand what I was asking for or needed. Breakfast and in-room services like internet and movies were extremely expensive.
very relaxing. nothing
I liked its position near the Borough market, and its proximity to major attractions. I liked that it was close in but quiet. I liked that they let me check in early after a long haul flight from Australia for no extra charge, the breakfast The pillows weren't fantastic and the internet cafe in the lobby was painfully slow and expensive.
only there one night but easy to reach all attractions nothing
Good hotel. Close to river and Bankside area, with good wallks, restaurants etc. When we arrived, there was no record of our booking and being New years eve, this was a little worrying, but after a little wait we were found a room. I booked a room in June.
Location near the business district is excellent, pleasant friendly staff and a nice breakfast buffet. Room was quite grubby, dirty walls, frayed carpet with the bathroom very cramped. Not expecting luxury but would have expected a higher standard from Novotel
Location was ideal. Staff were friendly. Breakfast was very good No
location in respect of train stations considering the high rating given in your information page i feel that was way in excess of a the true rating, compared with other hotels i have booked with your company . On arrival the hotel was understaffed . The little receptionist was not only receiving , and checking out guests. she was also responsable for luggage storage. The childrens play area was also located next to the reception and the lounge area. General decoration poor .
Wonderful location,really close to London Bridge tubestation, and Southbank. Very clean, comfortable room. The poor understanding of English shown by bar staff and chambermaids.
Staff were excellent
Great location! Its only a few blocks from the Tate museum and the southwark tube station is only like 3 blocks away; 5 min walk. also has 3 pubs close by; at least the ones i found on the walk back from the tube. If asking the staff at the front desk for a restaurant....ie: fish restaurant, they didn't have any clue of where to find a place. You would figure they would have a list or an idea of where to go. At the moment, if you like to sleep past 8AM you might have an issue with the construction in the area, makes a good amount of noise, but i did have the window open to let some fresh air in.
Easy for our onward journey No
Effecient, good quality breakfast in a non-crowded room. Attentive staff and effecient clearing of tables. Distance away from the nearest tube station.
Location, staff, foyer/access to all newspapers, breakfast. Bit noisy and room cleaning could have been better.
the staff were very attentive and helpful particularly appreciated as I am disabled. the cooked breakfast was first class as was the waitress Peter King
I have nothing bad to say about the hotel, but compliments: super clean, great breakfast buffet and excellent customer service. N/A
The willingness of reception staff to meet last minute requests. I have never known a more obliging staff.
The range of choices at breakfast was excellent, and if an item of any kind ran out it was replaced/refilled immediately. The bedside lights are inadequate and badly sited. We might have used the restaurant, but were not attracted by the Menu.
Booking form states free cusomer parking with no need to reserve. In fact this is limited to a very few spaces.
The hotel is in a great location for South Bank attractions (Tata Modern, Globe theatre, etc). The bed we had was one of the most comfortable I have ever slept on. The staff were polite, friendly and helpful.
Gorgeous room! The Blackfriars Underground station was steps away. The staff is incredible. Lee, the concierge, was so friendly and Francisco, the night manager, took such good care of us. The lead housekeeper was also a sweetheart!
The rooms are really big, and our son had space to run around in even with the cot being there. Very good value if you get this through a secret deal. The AC was effective. It's family friendly, and right outside a tube station. My partner said she felt the towels could have been newer, and one of the soap gel tubes was only half full. The room could do with another light.
Location is quite good for my business meetings and very close to tube stop. The hotel is getting tired, with rooms in need of updating due to wear and tear.
Good location. Convenient to tube wherever you want to go. Starbucks acrooss.Restaurants and fastfoods nearby. Good service. Hotel staff were excellent. Very polite, courteous and helpful. Bathtub is too high.
Location The wi-fi was terrible to the point you could hardly use it.
This guest did not leave comments about this hotel.
It was well located, clean and had staff that were patient and accommodating. Had to organize the rooms because I had expected two beds in the room but got a room with 1 bed and a sofa bed. The manager was able to adjust the rooms even though the hotel was very full. The service was really great.
This guest did not leave comments about this hotel.
There were bath robes in room The check in desk staff was rude
Everything: location, room, staff
Hotel was very near a tube station Air conditioning did not work well and hence we had a couple of sleepless nights.
Excellent, friendly professional staff. I would defintely be happy to stay here again.
Convenient location specific to our trip. Room quiet and very comfortable Cooked breakfast could have been better. We should have stuck with the continental breakfast.
Helpfulness of the staff
friendly staff, clean and well-furnished rooms
Nice hotel, spacious room, everthing worked Slight delay on checkout - I had to leave early and the night porter didn't really seem geared to checking me out.
Location and Service We wanted to add a cot to our room and was informed that only three rooms are capable of this and our room wasn't one of them and the hotel was booked all up. If I knew this I would of asked at the time of the booking. Everything worked out in the long run because the staff were awesome and treated us like gold!
Good quality at the same price level.
nice staff very clean. good size room. very good location.
Good location for shops, shows etc. Staff most welcoming on arrival.Most comfortable bed slept on for a long time! Bit disappointed on Sunday when returned from shopping, starving, before journey home to discover that kitchens were having 'deep clean' and there was only one packet of crisps available to purchase!
small and quiet
quiet room, cozy atmosphere, perfect location for visits to Shakespeare's Globe and Tate Modern big noisy tv in the breakfast room
helpful staff , very clean room and hotel.
hotel staff were occasionally not as helpfull as they could be but most were nice
It was close to Waterloo railway station There were a couple of issues with the room we had on Wed 25th July - one of the phones didn't work properly and the bathroom door was stuck shut
Clean and comfortable without frills. Good breakfast. Quiet room. Windows open.
the bed and the bathroom the breakfast not included
the hotel was in good location and easy reach of many attractions.The hotel itself had a contempary look and feel about it,which i enjoyed ! i booked for a queen size bed but had to make do with 2 twin beds
It's location, the breakfast, clean, comfortable bed and no hassles. Would liked to have had some pictures on the walls, car park a bit dear for 24 hour stay and perhaps a map in the room.
Good position close to London Bridge tube station and Borough market. Clean and comfortable but a bit overpriced at £180 a night. breakfast continental but good.
Good location for o2. Modern, clean. Staff friendly and helpful on front desk and in restaurant / bar. Internet kiosk in lobby wasn't working. Room small.
By London standards, not bad value for money when booked on the internet well in advance Dodgy shampoos, soap
Unfussy but perfectly efficient service. Few staff but those who were there were very helpful. Only very very minor points, but I couldn't get the soap dispenser over the bath to work. Also, some drawers in the room would have been nice to help keep the room tidy.
No automatic heating system, beds too short!
Very good location, the room was perfect, but the bed was a dream, the best sleep ever, kind like sleep in thje clouds, good staff, quality food, Have to pay for internet
Direct access to the adjoining Thames waterfront Pub/Restaurant greatly enhanced the experience - I do like to be able to view the river traffic. The only minor disappointment was the full English breafast cooked items in the tureens were not piping hot, and the plates for them were cold.
View of St Paul's and Thames at breakfast! Wonderful breakfast. Great situation for walking and tube . Rooms quiet and comfortable. Staff very pleasant . Anchor Bar very nice but drinks a bit expensive!
Excellent location with friendly and informative reception staff. Room comfortable and quiet and rooms etc. well signposted. Well appointed restaurant with lovely view over the river. Soap dispenser in bathroom flimsy and did not work well. Restaurant for breakfast was cramped. Waiters were rushing around and general atmosphere was hectic. Several things were spilt. Coffee was cold and was located in a corner. Had to squeeze past people queueing for toast with a potentially hot drink which I assessed as being a hazard. A review of the layout might help this and maybe a new system of serving hot drinks so that they could be served fresh and hot.
Very clean. Bed very comfortable Initial booking taken in wrong name and despite several phone calls and an assurance that this had been amended it was not and the reservation was still in the wrong name when I arrived.On the Sunday evening at around 6.30 I was in my room. The door was locked and a amn with a suitcase let himself in under the impression this was his room. No staff apologised for this error.
Location Internet charges - advertised 20 mins for 1 hour but only offered minimum 3 pound session
Delightful and helpul young staff. They should be complimented. Unfortunately, I didn't take a note of their names.
Staff in the hotel very efficient, friendly and attentive The room was very clean The air con was not adequate ?working. My husband had little sleep the firat night - reported to staff - we were refunded the cost of that night and moved to another room. The temperature in this room was a little better but the air con unit made rattling/banging noises on and off all night - this seriously disturbed my sleep. We reported this an apology was given, no refund given but as we weren't sure about the detail of your guantee we weren't expecting it. Had we not been going home we would have moved to another hotel. We were not the only people complaining so there was obviously a problem with the room temperatures - the weather was hot. The intrance to the hotel was through what looked like the back yard - not wonderful but ok, but seeing the chief, in his uniform, and other staff sat on the floor smoking was not good! The eating for the hotel was in the adjoining pub we had breakfast and one diner there. Rating ok but wouldn't eat there again, Food ok staff definately not up to Premier Inn standard. We have stayed in 3 other Premier Inns in the last 2 months - Tower Bridge, Hammersmith & Belfast we were completely satisfied with all of these - excellent service and value, we are not people who generally complain.