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Great location, beautiful hotel with a friendly staff
Great location. The staff was extremely helpful. Had an amazing time.
Very modern, great location and friendly staff. Room size was pretty good as well.
Outstanding hotel in London. Service, room, amenities, restaurants and bars were all excellent. Beautiful view of the Thames. I will definitely stay here on my next trip to London. I can't say enough about our experience at the Mondrian. The only disappointment was one of the concierges seemed inexperienced. She booked us at a very mediocre tea service at a restaurant in London.
I loved the layout of the hotel, the amenities are excellent. A beautiful hotel in my favorite part of London.
Everything about Grange St. Paul's contributes to a premium hospitality experience. Wouldn't hesitate to recommend or stay there again and again.
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
Quality Suites, Good Food, Fitness Center, Location Minor Issue at reception with breakfast not being delivered because the breakfast card was not picked up from the door, which I did not mind.
It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
I found the staff to be very helpful and professional in every aspect.
Great facilities and location - truly 4 to 5 star. Staff are not outstanding but try to be helpful. Skip the breakfast - a rip off , go to Starbucks instead. easy access to tube and major sights. Great gym !
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
the gorgeous spa the breakfast not being included
Location Quick registration process Access to public transport
Staff was attentive, professional. Hotel was clean. Location was ok. The bed was very uncomfortable. Room was very small, had bare essentials, but was clean.
Great location opposite St Pauls Cathedral. Easy accesss to Gatwick with City Thameslink station 2 min walk Bells of St Paul's every 15 min but if you stay close, what can you expect.
the hotel was very clean and comfortable and had all comforts needed. very enjoyable stay.
The location is great, very close to the Underground, several train stations, and popular attractions. The front desk staff was excellent in handling our questions and requests. We needed to add a twin bed to our room for a 3rd guest, and they were very accommodating. The bells at St. Paul's Cathedral ring 24 hours a day, which makes it difficult for light sleepers. Fortunately the hotel can provide a noise machine if you ask.
The staff were very friendly and helpful. The rooms were clean and had everything we needed. The guest lounge was lovely.
The excellent location (30 second from St. Paul's Cathedral and 2minutes from the tube station), the room and the kindness of the staff.
Ideal location in Central London at a reasonable price.
Location was great. Right down the block from St Pauls, walk in one direction and there is the Tower Bridge, other way has the rest of the sights. Staff was incredible. We brought an infant, crib was set up and free. Forgot a power cord and they provided one. Room was a hotel room. Paid for the bigger room with kitchenette, not very exciting. Restaurant attached to hotel was great (dinner; did not have any other meals there). Very easy to get to from the airport (Gatwick). Link stop is across the street.
Perfectly located for our venue. No Forex capabilities.
The room was very expensive compared to other hotels that are better and the walls were that thin we were up all night listening to our neighbours.
Excellent service, reasonable pricing. Smaller room.
Modern,clean,friendly staff It was not close to the tube station
The entire artsy modern vibe. My travel companion had trouble with swollen feet, the staff made ice packs for her multiple nights and delivered them to our room with tea towels to wrap them in! So kind! Housekeeping came so QUICK if we called for anything The air conditioning in the room was very poor and gave us trouble. Set on 62 degrees F, never in 10 days did it get close to it There should have been a trash can at the desk area in the room. Housekeeping entered room once even tho DND sigh was out.
stylish decor and friendly staff the rooms alittle too tight. did not like climbing over my husband to get to the loo.
Very clean and cute Give good soap, lotion, and good conditioner. I do not know if it is the water or conditioner for hair, my hair was so bad and sticky with what was provided.
only there one night but easy to reach all attractions nothing
Good hotel. Close to river and Bankside area, with good wallks, restaurants etc. When we arrived, there was no record of our booking and being New years eve, this was a little worrying, but after a little wait we were found a room. I booked a room in June.
very relaxing. nothing
Location was ideal. Staff were friendly. Breakfast was very good No
Hotel was modern and very clean, breakfast food and service was excellent. Reception staff were very good and helpful. Modern large bar area. The night barman was very unhelpful and gave the impression he didn't want to be there. Unfortunately the fire alarm went off in the middle of the night and we had to gather on the pavement in our pyjamas at 2 in the morning in the freezing cold.
I liked its position near the Borough market, and its proximity to major attractions. I liked that it was close in but quiet. I liked that they let me check in early after a long haul flight from Australia for no extra charge, the breakfast The pillows weren't fantastic and the internet cafe in the lobby was painfully slow and expensive.
Location near the business district is excellent, pleasant friendly staff and a nice breakfast buffet. Room was quite grubby, dirty walls, frayed carpet with the bathroom very cramped. Not expecting luxury but would have expected a higher standard from Novotel
Wonderful location,really close to London Bridge tubestation, and Southbank. Very clean, comfortable room. The poor understanding of English shown by bar staff and chambermaids.
Great location close to Globe theater, easy to get to central London on the subway nearby. Most of the staff was rude and difficult to deal with, didn't speak much English, and didn't seem to understand what I was asking for or needed. Breakfast and in-room services like internet and movies were extremely expensive.
location in respect of train stations considering the high rating given in your information page i feel that was way in excess of a the true rating, compared with other hotels i have booked with your company . On arrival the hotel was understaffed . The little receptionist was not only receiving , and checking out guests. she was also responsable for luggage storage. The childrens play area was also located next to the reception and the lounge area. General decoration poor .
Booking form states free cusomer parking with no need to reserve. In fact this is limited to a very few spaces.
Effecient, good quality breakfast in a non-crowded room. Attentive staff and effecient clearing of tables. Distance away from the nearest tube station.
Great location! Its only a few blocks from the Tate museum and the southwark tube station is only like 3 blocks away; 5 min walk. also has 3 pubs close by; at least the ones i found on the walk back from the tube. If asking the staff at the front desk for a restaurant....ie: fish restaurant, they didn't have any clue of where to find a place. You would figure they would have a list or an idea of where to go. At the moment, if you like to sleep past 8AM you might have an issue with the construction in the area, makes a good amount of noise, but i did have the window open to let some fresh air in.
The willingness of reception staff to meet last minute requests. I have never known a more obliging staff.
Location, staff, foyer/access to all newspapers, breakfast. Bit noisy and room cleaning could have been better.
I have nothing bad to say about the hotel, but compliments: super clean, great breakfast buffet and excellent customer service. N/A
The hotel is in a great location for South Bank attractions (Tata Modern, Globe theatre, etc). The bed we had was one of the most comfortable I have ever slept on. The staff were polite, friendly and helpful.
the staff were very attentive and helpful particularly appreciated as I am disabled. the cooked breakfast was first class as was the waitress Peter King
Easy for our onward journey No
The range of choices at breakfast was excellent, and if an item of any kind ran out it was replaced/refilled immediately. The bedside lights are inadequate and badly sited. We might have used the restaurant, but were not attracted by the Menu.
Staff were excellent
Room was well appointed. Bed was comfortable. I arrived very tired with sore feet after a day of work in the City which began straight from an overseas flight. I was given a room key that did not open my room, not because it became demagnetized, but because they gave me a key for a new type of lock while my room did not yet have the new lock installed. I went back down to the desk with all my luggage to have the room key re-issued. They proceeded to re-issue me with a second nonfunctioning key which I discovered after dragging everything back up to my room. At this point I did not to go down a second time, but called to have somebody come up and let me in my room. I was not thrilled. At the end of a very long and tiring day spending 20 to 30 minutes to get into your room is really not acceptable. Had someone called to apologize or send up a small drink or something I would have appreciated it.
nice staff very clean. good size room. very good location.
Location and Service We wanted to add a cot to our room and was informed that only three rooms are capable of this and our room wasn't one of them and the hotel was booked all up. If I knew this I would of asked at the time of the booking. Everything worked out in the long run because the staff were awesome and treated us like gold!
Nice hotel, spacious room, everthing worked Slight delay on checkout - I had to leave early and the night porter didn't really seem geared to checking me out.
Convenient location specific to our trip. Room quiet and very comfortable Cooked breakfast could have been better. We should have stuck with the continental breakfast.
Good quality at the same price level.
friendly staff, clean and well-furnished rooms
quiet room, cozy atmosphere, perfect location for visits to Shakespeare's Globe and Tate Modern big noisy tv in the breakfast room
small and quiet
Helpfulness of the staff
Good location for shops, shows etc. Staff most welcoming on arrival.Most comfortable bed slept on for a long time! Bit disappointed on Sunday when returned from shopping, starving, before journey home to discover that kitchens were having 'deep clean' and there was only one packet of crisps available to purchase!
helpful staff , very clean room and hotel.
It's location, the breakfast, clean, comfortable bed and no hassles. Would liked to have had some pictures on the walls, car park a bit dear for 24 hour stay and perhaps a map in the room.
Good location for o2. Modern, clean. Staff friendly and helpful on front desk and in restaurant / bar. Internet kiosk in lobby wasn't working. Room small.
Clean and comfortable without frills. Good breakfast. Quiet room. Windows open.
hotel staff were occasionally not as helpfull as they could be but most were nice
By London standards, not bad value for money when booked on the internet well in advance Dodgy shampoos, soap
Good position close to London Bridge tube station and Borough market. Clean and comfortable but a bit overpriced at £180 a night. breakfast continental but good.
It was close to Waterloo railway station There were a couple of issues with the room we had on Wed 25th July - one of the phones didn't work properly and the bathroom door was stuck shut
the hotel was in good location and easy reach of many attractions.The hotel itself had a contempary look and feel about it,which i enjoyed ! i booked for a queen size bed but had to make do with 2 twin beds
the bed and the bathroom the breakfast not included
Very clean. Bed very comfortable Initial booking taken in wrong name and despite several phone calls and an assurance that this had been amended it was not and the reservation was still in the wrong name when I arrived.On the Sunday evening at around 6.30 I was in my room. The door was locked and a amn with a suitcase let himself in under the impression this was his room. No staff apologised for this error.
Unfussy but perfectly efficient service. Few staff but those who were there were very helpful. Only very very minor points, but I couldn't get the soap dispenser over the bath to work. Also, some drawers in the room would have been nice to help keep the room tidy.
View of St Paul's and Thames at breakfast! Wonderful breakfast. Great situation for walking and tube . Rooms quiet and comfortable. Staff very pleasant . Anchor Bar very nice but drinks a bit expensive!
No automatic heating system, beds too short!
Excellent location with friendly and informative reception staff. Room comfortable and quiet and rooms etc. well signposted. Well appointed restaurant with lovely view over the river. Soap dispenser in bathroom flimsy and did not work well. Restaurant for breakfast was cramped. Waiters were rushing around and general atmosphere was hectic. Several things were spilt. Coffee was cold and was located in a corner. Had to squeeze past people queueing for toast with a potentially hot drink which I assessed as being a hazard. A review of the layout might help this and maybe a new system of serving hot drinks so that they could be served fresh and hot.
Delightful and helpul young staff. They should be complimented. Unfortunately, I didn't take a note of their names.
Location Internet charges - advertised 20 mins for 1 hour but only offered minimum 3 pound session
Staff in the hotel very efficient, friendly and attentive The room was very clean The air con was not adequate ?working. My husband had little sleep the firat night - reported to staff - we were refunded the cost of that night and moved to another room. The temperature in this room was a little better but the air con unit made rattling/banging noises on and off all night - this seriously disturbed my sleep. We reported this an apology was given, no refund given but as we weren't sure about the detail of your guantee we weren't expecting it. Had we not been going home we would have moved to another hotel. We were not the only people complaining so there was obviously a problem with the room temperatures - the weather was hot. The intrance to the hotel was through what looked like the back yard - not wonderful but ok, but seeing the chief, in his uniform, and other staff sat on the floor smoking was not good! The eating for the hotel was in the adjoining pub we had breakfast and one diner there. Rating ok but wouldn't eat there again, Food ok staff definately not up to Premier Inn standard. We have stayed in 3 other Premier Inns in the last 2 months - Tower Bridge, Hammersmith & Belfast we were completely satisfied with all of these - excellent service and value, we are not people who generally complain.
Very good location, the room was perfect, but the bed was a dream, the best sleep ever, kind like sleep in thje clouds, good staff, quality food, Have to pay for internet
Direct access to the adjoining Thames waterfront Pub/Restaurant greatly enhanced the experience - I do like to be able to view the river traffic. The only minor disappointment was the full English breafast cooked items in the tureens were not piping hot, and the plates for them were cold.