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The hotel is beautiful and the rooms are very well appointed. The hotel is upgrading the heating system. We were mistakenly placed in a room that could not be heated to a reasonable temperature. It took multiple telephone calls before the manager was contacted and we were moved to another room.
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Very clean. Accessible. Not noisy. Bar has good food/drinks/dessert. Excellent breakfast!
The staff are professional, warm and friendly. Location - wish it were closer to Victoria Train Station.
Loved it ðŸ’ž
We only stayed at the Threadneedles hotel for one night (Saturday night). We wished we would have stayed there during our entire stay in London. The May Fair Hotel (in the May Fair district) wasn't nearly as nice and/or personable. They really know how to threat a guest and exceeded our every expectation. Somewhat off the beaten path, but I'm now a firm believer that smaller boutique hotels are the way to go.
The staff were very helpful with everything we needed very nice hotel in a nice area. Close to the Tube.
Comfortable room, great location Matress was a little soft and springy. Starting to look a little worn inside the rooms themselves
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Exceptional staff, amenities and location. US plugs were a bonus.
Beautiful ckean room, with a great big bathroom (sepÃ¡rate deep tub and shower)
Location was perfect, comfort of a five star boutique hotel, fast service, front desk very helpful Room service only till 11pm I believe and no restaurant on Sunday evening. Not uncommon for London on a Sunday night as most hotel restaurants weren't open either and most local restaurant to were also closed. There were a couple of good alternatives
the room was very clean, attractive and quiet. the mattress was hard and very uncomfortable.
Nice hotel, great location, near the Tower Hill station Price is a bit expensive Room was with view to the roof of the lobby which isn't nice :-(
Public room space, sky tower lounge views. Underground garage. Small rooms, queen bed.
Modern,clean,friendly staff It was not close to the tube station
The entire artsy modern vibe. My travel companion had trouble with swollen feet, the staff made ice packs for her multiple nights and delivered them to our room with tea towels to wrap them in! So kind! Housekeeping came so QUICK if we called for anything The air conditioning in the room was very poor and gave us trouble. Set on 62 degrees F, never in 10 days did it get close to it There should have been a trash can at the desk area in the room. Housekeeping entered room once even tho DND sigh was out.
stylish decor and friendly staff the rooms alittle too tight. did not like climbing over my husband to get to the loo.
Very clean and cute Give good soap, lotion, and good conditioner. I do not know if it is the water or conditioner for hair, my hair was so bad and sticky with what was provided.
the beds were very nice
Convenient central location in City of London, near to Tower, river, transport etc Very poor value breakfasts - limited choice of cereal, 'toast' more like lukewarm bread
Bed was comfortable and the staff was very friendly and willing to help give directions and recommendations. Breakfast in hotel lobby was not that appetizing. I would recommend finding another spot for breakfast.
Clean, modern hotel. Friendly staff and good location for range of attractions. Perfect for a busy weekend break.
Room very comfortable, breakfast good, staff excellent. Nothing comes to mind
The hotel was clean and comfortable. The decor was beautiful and it was a pleasure to stay there.,.10/10. Would definately go again.
A consistent high standard is maintained that why we always stay here when visiting London. Nothing.
I felt I was being attended to at the hotel rather than just attending the Hotel Sound travelled between the rooms too easily.It wasn't a big issue for me but it was noticeable
Beds were amazingly comfy. Great location. Wonderful staff. Modern rooms. Would definitely stay again.
Large, clean rooms; good beds.
Excellent standards. The cost of drinks, (£5 for a whisky), and the fact that when I came to pay the bill, a 12% service charge was added which I wasn't told about when I ordered.
We liked the clean and uncluttered room, the large shower space and the comfortable roomy bed. The slow service on check-in (we were running late so needed a quick turnaround) and the fact that the television did not work and it took a member of staff over half an hour to come and fix it.
Friendly staff. It is a very quiet location during the weekend, most shops and restaurants are closed. So we would not recommend this hotel for a weekend break.
The wifi was very good. Rooms were clean. Close to transport. The bathroom was old for this quality of hotel. Too expensive.
proximity to business sector.. and the quietness at night.. no trouble sleeping also the service was available if required no
Location not too far from center London with good restaurants and bars across the street. Bed not confortable and tv positionned at a weird location far from the bed.
Relatively cheap and accessible need more check out staff on in the morning.
Liked the location and the free latte in the lobby. Room was okay. Small but we'll organised and big enough for two. Window was overlooked by an office so had to keep the curtains closed. Bathroom was tiny and the shower was grimy - could do with a refresh.
All over wonderful stay. Friendly, helpful staff. Especially liked the purified fresh water and bottles near the elevator. Very close to pubs restaurants and transit.
There was nothing best about it! I found it to be a very average hotel and it does not deserve its 4 star status! On the arrival details pack it says that you can have a dvd in your room for free. Just ask reception. I was charged £50.00 for this free service.
Very clean and comfortable
The shower never drain. it was water all at your feet. The door was broken . It was hard to close. I thought the room was bigger but it wasn't. It had a moldy smell
Good location, lovely staff.
very close to the tube
Wonderful location, near the Tower Hill tube stop, and the National Rail, near the Thames, lots of food options, walk to anywhere. Room/bath clean and neat, spacious and modern. No issues, would stay here again!
Convenient for Tower of London and the City. Ideal for a short city break. Staff all accomodating and helpful
Proximity to public transport and Tower Bridge. No air conditioning. Price for breakfast was what one would pay for a better hotel in the U.S.!!
Excellent eastern location. Clean, sparkling.
It was very convenent for my meeting the next day No
It is near to train and the Thames The relativily high price for breakfest. On most hotels it is included! I have been on you web afterwards and you write it is without breakfest but it could be more clear.
Great bed, clean room & hotel, plentiful breakfast, staff very polite and professional, restaurant Bathroom too small
Very convenient location, closed to tube station.
Friendly staff, quick check in, lovely clean quiet room.
good location next to tube station,also easy access to London sites.staff very helpful. Restaurant good value for evening meal.
The hotel is peaceful, the food excellent, the rooms decor are in excellent condition and the staff were always smiling.
An all round excellent stay We didn't stay long enough.
relaxing and friendly
The location is fantastic, 5 mins walk from Tower Bridge, 6 mins walk from London Bridge tube. Nice places to eat breakfast adjacent to the hotel. Staff were very helpful and friendly. Hotel was clean and modern. Room size not too bad. Good size bathroom. No noise from other rooms. Without doubt value for money and considering it's location, it's an excellent choice. I would stay there again. Considering the modernity of the hotel, I found the shower disappointing as there was only a weak powered shower head - we were expecting a power shower. Such a weak shower was out of place in such a good hotel. The dials on the shower were also loose and needed fixing. Room service was OK, except the person who brought the room service did not explain how or where to find the food in the tray - we quickly worked in out, but if it's a service she could have done more than just leave the tray in the room. But, overall, so what, we can ignore that. Apart from the disappointing shower, we thought it was an excellent choice and without doubt, value for money.
The fact that it was brand new was a big plus. The room was so modern and comfortable. The immediate surrounding area was clean, safe and had good restaurants. The food and drink were expensive. Coffee delivered to your room in the morning would be nice.
The room was very nice and cozy. I requested a baby cot and when we checked in they told me it was ready in the room. But when we arrived in the room there was no baby cot. I called and they told me they had none left and that maybe the next day one would be available. I was really cross since I requested it in March. The following morning they brought one up for us.
great hotel and kids aren't a problem..(like other hotels...!!!!)
the food, both breakfast and the evening meal were excellent
It was Clean and tidy Cost of eating in this hotel was excessive, therefore not practical, even drinks were extortionate!
Good location, nice and modern design, well equipped and comfortable rooms. Good value.
Great location close to Globe theater, easy to get to central London on the subway nearby. Most of the staff was rude and difficult to deal with, didn't speak much English, and didn't seem to understand what I was asking for or needed. Breakfast and in-room services like internet and movies were extremely expensive.
Good hotel. Close to river and Bankside area, with good wallks, restaurants etc. When we arrived, there was no record of our booking and being New years eve, this was a little worrying, but after a little wait we were found a room. I booked a room in June.
I liked its position near the Borough market, and its proximity to major attractions. I liked that it was close in but quiet. I liked that they let me check in early after a long haul flight from Australia for no extra charge, the breakfast The pillows weren't fantastic and the internet cafe in the lobby was painfully slow and expensive.
Wonderful location,really close to London Bridge tubestation, and Southbank. Very clean, comfortable room. The poor understanding of English shown by bar staff and chambermaids.
Location was ideal. Staff were friendly. Breakfast was very good No
location in respect of train stations considering the high rating given in your information page i feel that was way in excess of a the true rating, compared with other hotels i have booked with your company . On arrival the hotel was understaffed . The little receptionist was not only receiving , and checking out guests. she was also responsable for luggage storage. The childrens play area was also located next to the reception and the lounge area. General decoration poor .
only there one night but easy to reach all attractions nothing
Location near the business district is excellent, pleasant friendly staff and a nice breakfast buffet. Room was quite grubby, dirty walls, frayed carpet with the bathroom very cramped. Not expecting luxury but would have expected a higher standard from Novotel
Hotel was modern and very clean, breakfast food and service was excellent. Reception staff were very good and helpful. Modern large bar area. The night barman was very unhelpful and gave the impression he didn't want to be there. Unfortunately the fire alarm went off in the middle of the night and we had to gather on the pavement in our pyjamas at 2 in the morning in the freezing cold.
very relaxing. nothing
very well equipped rooms and comfortable beds.Lots of nice freebie smellies! noise from the building site opposite-not the hotel's fault of course.
the location is perfect for an event at O2 arena nothing
The large room & comfortable bed Poor bar
rooms were small
modern facilities but the room was a bit small location wasn't that good for central London but fine for City and Tower etc.
free upgrade was great, lovely breakfast, comfortable bed, nice clean room
Convenience of location; early breakfast on a Saturday
We picked this hotel as it was near to Tate Modern. We liked the sound of family run hotel. We were very disappointed. The room was expensive, but it was very small (twin). There were only 2 small bottles of shampoo/bath gel. One bed had no sheet on it. The view from our room was onto a building site. All in all we felt it was a rip off.
Breakfast The flushing device in the bathroom was broken
I liked the firedliness of the staff and especially the brilliant location.
It was close to Waterloo railway station There were a couple of issues with the room we had on Wed 25th July - one of the phones didn't work properly and the bathroom door was stuck shut
the bed and the bathroom the breakfast not included
the hotel was in good location and easy reach of many attractions.The hotel itself had a contempary look and feel about it,which i enjoyed ! i booked for a queen size bed but had to make do with 2 twin beds
Good location for o2. Modern, clean. Staff friendly and helpful on front desk and in restaurant / bar. Internet kiosk in lobby wasn't working. Room small.
hotel staff were occasionally not as helpfull as they could be but most were nice
helpful staff , very clean room and hotel.
Clean and comfortable without frills. Good breakfast. Quiet room. Windows open.
By London standards, not bad value for money when booked on the internet well in advance Dodgy shampoos, soap
It's location, the breakfast, clean, comfortable bed and no hassles. Would liked to have had some pictures on the walls, car park a bit dear for 24 hour stay and perhaps a map in the room.
Good position close to London Bridge tube station and Borough market. Clean and comfortable but a bit overpriced at £180 a night. breakfast continental but good.