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The very good location of the hotel and helpful staff, also good heating. The toilet in the bathroom didn't work too well and no extractor for the steam in bathroom.
The Rembrandt is in a great location not far from the many sights of London. We had a wonderful room with a balcony and a spa bath! It was excelent.
The Hotel staff are extremely friendly, welcoming and very very helpful. They always remember me from my previous stay. The disabled facilties are not upto dda standards. The ramp to the reception is unsafe, too steep and not legal!! You must get the electric wheelchair lift repaired and make sure that it can operated by the wheelchair user from the pavement. either that place a bell outside so that the attention of the reception staff can be alerted. I would recommend this hotel to able bodied persons, but not to wheelchair users.
Well designed room; very complete; lots of nice touches. Heated towel rack; jacuzzie tub; upscale furnishings; even has a couple of 110/115 outlets. Location cannot be beat; just down from Harrods and up from South Kensington Underground station two stops away from Victoria Station and 4 stops away from Westminster Station. The BigBus "hop on hop off" number 36 is just out front and the narrated tour the bus provides last right at 3.5 hours with city traffic and goes to every single place of interest. Tour bus pricing varies based on package deal but around $30 per person. The staff of the hotel always exceeds expectation; Neal, the head concierge; is full of insights for the area; found us a large private van to Heathrow for $65. We had 4 big bags from a twoo week Cruise, so the large Mercedes was excellent. The hotel and its ammenities are moderately pricied if not leaning a little toward expensive, as in breakfast; but in tota,l worth the money especially if on vacation. A superior experience; will stay here again when visiting London for sure.
Very friendly, helpful staff, comfortable room, well positioned for C London.
Our room was on the small side.
room was quite spacious and location quite central food was not very good byt fair for England
its central position to Kingsbridge and shopping Water in bath and shower not hot enough at any time
Service was outstanding. They provided extra towels and outlet adapter when asked. Rooms are spacious and clean. Great place to use for our home base for our anniversary getaway to London. Centrally located downtown. Close to the tube. Full English breakfast was included in our reservation but I was informed that not every reservation qualified for the "full" breakfast and instead they received a continental breakfast. Limited menu in hotel restaurant.
This was a very charming hotel. The location was wonderful - only a few blocks from an Underground station and Hyde Park. The staff was great - very helpful and friendly. The concierge helped with getting tickets to museums and other attractions as well as trains, which saved a great deal of time not waiting in long lines. We took advantage of the breakfast service. The food was good with lots of options. The waitstaff was very attentive. We did not have to wait long for assistance. The maid staff was fine as well and also very friendly. On several occasions, we had to call the front desk to request additional towels and they arrived within minutes. The Rembrandt is an older hotel with some of the issues associated with that. For example, the "switch" that controlled power to the room would "break" if the bathroom door was closed to hard in our room or a neighboring room. This could be easily fixed by tapping on the control panel. The room had a small table and desk, so there was no room for a wardrobe. It was a little difficult living out of a suitcase for two weeks. It would have been smarter to remove the desk and substitute some drawers for clothing.
The location of the hotel - central, being within walking distance of Knightsbridge tube station, yet quiet enough to get an undisturbed nights sleep! Vey clean hotel, providing a very good breakfast.
Pool Paper thin walls, constant slamming of doors in the hallway!
Location and cleanliness of the hotel Room was small, but for the price, it was just fine.
Location, nice staff Rooms are very very small for what it cost
Fantastic Location, hotel very clean and presentable. The staff were very keen and attentive to us. Be warned the size of the rooms was tiny - but as we really only wanted the hotel as a place to put our heads down this was not a problem.
The rooms were nice and the location was excellent.
The proximity to Gloucester Road Underground station was excellent. The lift was broken. Staff didn't kill themselves with friendliness!
Near to underground and on the way to LHR.
Cleaning stole alot of items from my room, only half was returned when i complaind.
the free internet rooms are smal
The hotel is conveniently located for accessing the excellent restaurants and shops of South Kensington. Whilst the room was clean enough, it incredibly small and in need of a lick of paint, in spite of the fact that, apparently, the hotel has been refurbushed relatively recently. I was travelling alone, but I deliberately booked a double room to ensure that I would avoid the claustrophobia that is often experienced in single rooms. This room was smaller than any single room I've ever been in, and was complemented by a tiny window with a view of the bin areas.
Location Staff were generally rude and unhelpful
Location was very good, close to Gloucester Rd. Rate was relatively low, but justified by negatives. Room was tiny. Tv options limited. A bit of a quirky layout as its a converted house.
The tube stop was close.Concierge was very helpful. We requested a non smoking room and that was not honored.Stayed on the top floor , and found it extremely hot.
The hotel was clean and comfortable and overall a nice environment. Close to the tube station! The concierges were not that knowledgeable or helpful. They were unaware of local shows and used a basic service to get play tickets that I could have probably bought online just as easily. Also when we asked them later for a delivery, they searched and said they had none, we had to come back and ask again...they found it and said 'Oh, we thought you meant a package delivery, not ticket delivery'. Real air conditioning instead of a swamp cooler would have been nice.
Location Narrow bath.
Staff helpful, good location Rooms are very small
central location The room was basically clean, however the mattresses were brown with age and looked disgusting
the location of hotel is very good. underground metro in front,supermarket and restaurants are nearby.The hotel is very clean and good decorated
The room was really good but the A/C was not working and it was really hot They did not say that the cooling system in the hotel was not working when we checked in
Central placed, good room No
Very convenient location. Good facilities. I always stay here when I'm in London On this stay the air conditioning was not working. It was very hot in the room because it was summer. The hotel did provide fans but it was not ideal.
Very close to Tube station...easy access to all the main sights. Very clean rooms and public areas. Excellent Concierge!! Super breakfast. Only one (of 2) lift working and not very well....kept breaking down!!! Bar was very limited, no draught lagers/beers etc.
Great location, staff was excellent. A bit old, but so is most of London, - minor compared to the benefits, it was in good condition given how old building was.
This hotel is so beautiful, amalgam of charming English style with some bold fashion details Hotel rooms are gorgeous, all are renovated, free WiFi, complimentary coffee and tea in the room, good size closet and 24 h room service! Location is tremendous few minutes walk to a shopping area including Harrods mall, there are many restaurants and cafes near by as well, from fancy 5 star French to little local bars, all are great! If you are about explore the city, right on the corner from the hotel there are few museums, Hyde Park and Kensington palace! Safe, clean neighborhood, 3min walk to the South Ken Tube Station, just perfect! I am very happy with the hotel, staff is so friendly and very helpful
very nice design hotel, comfy lobby & rooms showergel / shampoo weren't filled up after user
Loved the location, the staff, the overall comfort of the hotel. It was perfect. Highly recommend the hotel to anyone wanting to be in the south kensington area.
V nice hotel, attentive staff. Room too small, had to ask several times to have safe fixed, extra blanket provided and light bulb replaced. Reception desk not v well- manned (often empty).
The location for sightseeing, the facilities and the staff of the hotel were excellent. The costs to stay were also very reasonable. I reccomend this hotel to stay.
clean room, facilities good, breakfast v.good if little expensive .service quick efficient good location room small bit cramped
Staff were exceptionally helpful and friendly and accomodated an early check in.Especially like to mention Andrea Doyle who showed a great deal of empathy and was agreat ambassador for the hotel. Room was small, you could hardly get past the bed, staircase still not finished which detracted from otherwise luxurious feel to the hotel. Not sure you could desribe it as a superior double !
Ultra quiet room. Good bar. Good location Used Kayak to request an early check-in (1 hr) to make a confidential business call. Automessage from hotel "could not commit" to this. Arrived 90 mins early to plead my case, but didn't get access till 10 mins prior to 3pm check-in. In other words, they placed zero priority on this simple ask despite having 4 hrs between departure and check-in. Also requested a room with a desk and accessible outlets, but got a room with no desk at all - and only accessible outlets were under the television, across the room at the head of the bed. Lighting in room was terrible. Very slow service in the restaurant
very nice hotel in a great area. the reception staff is fantastic a bit less the service employees. all in all good place
- turndown service - chocolates on pillows - let me check-in early - helped me secure a taxi for wherever I was going - friendly attentive staff
The spaciousness of the lobby.Not stuffy! The problem was they had no booking from us,checked everything!They solved it and gave us a room for the price agreed.
convenient location intial room I was allocated was tiny, but they were happy to move me when I complained
Location ! Street noise
Incredibly small room. Also smely.
The Radisson Edwardian Vanderbilt breakfast was very very good indeed. Great choice, perfectly cooked and great service No Cold Water in the rooms.
Everything was great, from the room, the location and the staff. I have never experience a more friendly or helpful staff. They were definitely there to make sure we were happy and comfortable, and they did a wonderful job! Nothing
Location Lift works badly
breackfast and it's service is excelleny bell captain arranged taxi, seems to be an unlicenced taxi. they don't have a meter and want to hard sell
breakfast! also peace & quiet and proximity to Tube and other amenities sulphurous smell from bathroom, not from my use of the facilities but even coming into the room after a day out
Very clean. Friendly staff, quiet room. Single room was small, and did not have a dresser, only a closet. The bed was kind of hard.
Staff were friendly and attentive, bar food was excellent quality and value for money, room was high standard Very warm
location was good and room/staff were good room was a bit small but only what one has to expect with a central london hotel in this style
Bimal was incredibly helpful. The rooms were VERY small. We switched from a postage stamp sized room to one with another 10 square feet. The cleaning staff talked loudly on their cell phones as they went from room to room.
The hotel was clean, the staff was courteous, helpful and always willing to help. The room was clean but there were a few things that need to be attended to: Duvet was worn in several spots, the bathroom knob on the sink plug was missing. the water spigot in the shower was loose., the toilet paper holder was broken.
Location, clean, value for money, comfort Some of the reception staff unbearable!
Convenient location. Simple administration. Relaxed ambiance. Impressive bathroom Room 16. Bed springs seemed tired. Bed sloped to one side.Inadequate table and sitting space in the bedroom
The "Tea Time" and the "bar" included in the price The carpets were old and looking s if they are not very clean.
The room needed new wallpaper but otherwise it was really nice. The location of the hotel is excellent and the service staff is top notch. They also offered lots of extras, like free soda, creme tea, and alcoholic beverages. There was also a business center with a computer (internet provided) and fax machine. Would definately stay there again!
It is the perfect Hôtel to stay in London : the good place(area), the good price and the good services.
complimemtary tea insufficient hot water in bath and shower
Very high quality environment in an almost surreal location... As an infrequent visitor to London the journey was fairly fraught - but then you turn into a high class side street and it is almost a different world! Excellent staff - clean rooms and ideal for switching off at the end of the day - and the complimentary reception bar is unusual too. The elevator! Not big enough to swing a cat let alone carry a travel bag and be taken to your room by a porter in... Anyone with claustrophobia should request a ground floor room! A minor negative overall though...
Service and Location. Double room rather small. Awarded a room that was not specified in confirmation at time of booking. Situation rectified though.
Good and central location!. Breakfast offer was super and .... Very nice with the complimentary tea in the afternoon. Nice ambiance and the staff were extremely friendly!
Location in Gloucester Road and the Station was excellent.Ammbience of the hotel and the hotel staff was very good Olives Restaurant. We were delayed for an evening meal and we had to walk out before eating to go to the theatre
Location was perfect, just a short tube ride to everything. Lots of nice cafes & pubs near by. The Lifts, there were 3 but only one working, so it was waiting forever for a full lift and wait until they piled out before it came back down empty again.
The hotel had character and was not like a chain hotel. The location was within walking distance of a lot of things to do in the city but it wasn't in the middle of all the action. I found the hot water in the bathroom to be unpredictable and often ran cold unexpectedly.
Closeness to tube station No
We liked everything. The room and bathroom were lovely (we had a club room), well furnished, spacious, comfortable and elegant. No
The location was ideal for my purpose. The room was very small indeed. The lounge/bar area was poortly lit and extremely noisy with either canned music or even louder live music. Breakfast is not included in the pricec and was very expensive. It's better to buy a sandwich at the supermarket across the road.
atmoshpere, position, The only fault shower was abismal in room 535, severe lack of water pressure
Internet Connetions was very bad !
Location and fair sized room with good bathroom. Considering the substantive room rate it is annoying that you have to pay 8£/hr for internet
Very convenient for Underground and taxis and walking to Knightsbridge and the Royal Albert Hall. Restaurant was good and comfortable at lunchtime. Breakfast was disorganised and over-crowded, as well as overpriced. I would recommend taking breakfast in one of the neighbouring cafes.
Very hospitable staff. Room very cosy. Breakfast room very clean and breakfast very good value. None
It was pretty close to most tourist attractions. Staff at times can be uncoperative.
Great location for museums and shopping. Comfortable but small room.
The hotel is very clean and the staff are friendly and efficient. It is located in an excellent position, especially if you are visiting London to see the sights. No.
Decor and ambience - a very Victorian feel. There was nothing we deidn't like.
hotel was quaint...nicely decorated, good location, staff helpful and friendly, location (when staying in room on the front of the hotel) was very noisy, room was very hot....temperature not adjustable..
The communication of the hotel staff was excellent, they were all very proffessional. My compliments to all of them.
The basement room and the reception the broken shower that was only partly repaired
the vacum cleanin of the carpet was very bad
Location was great. Bathroom was very small but we knew that it was a hostel. The sheets and pillow cases were very clean but the duvets and pillows themselves could have done with replacing.
Hotel staff were very helpful with arranging taxis and giving bus info and directions. The food was good and food prices reasonable. Not enough internet availability. Not enough telephone availability. Not enough showers.
excellent location room quite cold, no tea/coffee facilities in room
Staff displayed exceptional courtesy , were very competent and helpful when fielding requests .In this group setting I found superior levels of consideration among fellow guests.. .The buffet breakfast menu is healthy and the food was good. My family have been part of Guides & Scouting movement over the years & hope to spend a couple of vacation days here in in London in 2008.. .Most of all, the facility is safe, spotless ,very central and convenient for getting around .Good people,good work. In spite of the 'no takeouts' notices ,noticed some packing sandwiches for their lunches... This must mess up the food preparation planning , is not fair for others ,leaving much less choice for..later breakfast arrivals.
Pros: nice, helpful people at the reception; very good location; Cons: not too compfortable bed; very small shower; it was quite cold in the room in November.
I have been coming to B-P house for nearly twenty years, and it has always been a great place to stay. The building is well maintained and the staff friendly. The decor in the bedrooms is a little old, and the room we had cramped as there was a sofa bed in there (Rm 401).
Close to tube stations in central/west London. Easy access to all of central London from here. Museums close by. Very reasonably priced. Rather noisy air conditioning in room.
It has washer and dryer facilities. Friendly staff. Remind me my time when i was living in university dorm ten years ago. The bed is a bit dirty, too many tennagers making noises at night. Water from shower is too slow.
Central Room was cold. Breakfast choice poor
Cleanliness of room and other facilities. Price was excellent value for the money.
Ideal situation Hotel was undergoing alterations
location,apts ideal for familys very noisy room overlooking cromwell rd,plumbing abysmal
Location was very good. Shower has two temperatures, freezing and burning. In the basement Apartment the street can be a bit noisy
Room was tidy and spacious. Kitchenette would be great to use on longer stays. Soundproofing was non-existent, woke up to floorboards creaking which came from room above followed by sneezing that was easily heard through the wall from next door. TV was outdated.
Good location, spacious room with good facilities
Nice people. THe place is undergoing refurbishment so difficult to comment on the room decor as it was old and not up to standard (hence the low rate). The 1 bed apartment was spacious and just right as I had brought my parents along with me. Hope they keep to the same format when they refurbish the rooms. Door to balcony did not open
Exceellent spacious and well appointed apartment in a covenient location No maid / cleaning service on Sundays / Bank Holidays meant that for 2 0f our 3 days there we did not have the sort of service you would expect fro a 3 / 4 * hotel
Location, services and value for money Poor breakfast
I will not book a room in this hotel again because, having paid 200 pounds per night: - It took me half an hour to have a mediocre shower since the fresh water hardly run through the pipes (despite the washroom being recently refurbished). - The room was very noisy (street cars and doors slapping all night). - The complimentary breakfast (I paid for) was ridiculous. No salty/warm food, only some fresh fruit (which was good) and industrial pastries (along with the standard drinks, of course). R. Arranz (14/11/14)
Friendly staff Room not ready on arrival. Staff did their best to make up for it.
Receptionist was excellent Nothing
Excellent ambiance. Bar opened 24/24 for guests. Very good cookies left each day in my room. Excellent cleaning service.
Friendliness of staff. Good room service food. Air conditioning almost too effective! Nice decor and quiet, comfortable room (Superior grade room.) Room could have been cleaner - the odd stray hair in bathroom, bedroom and particularly on counterpane.
Room was spacious and very comfortable The hotel bar being closed between 6-8:30pm when we had planned pre dinner drinks at the hotel was frustrating and seems inappropriate when we've booked the hotel room and expect usual facilities.
Good location. This quasi-boutique hotel does not have the intimacy of a boutique hotel and not the broad facilities of a big hotel. It is caught in between. My room (single) was ridiculously small and bathroom even smaller. At the price quoted I would not recommend this hotel. Prices seem to be based mostly on their location in Chelsea. Breakfast buffet was almost finished and replenished with one roll at a time. Again very meager given the price.
location - v good
Proximity to Chelsea flower show
Quiet location within walking distance of 2 famous museums, Brompton and Marsden hospitals and also Kings Road. Excellent friendly and helpful staff.
Peaceful location, good continental breakfast, excellent staff. Bathroom a little "jaded", fittings lose.
Very conveniently located with nice facilities. In this day and age, no hotel guest should have to pay for internet access.
location bathroom needed some updating lampshade was broken
Location very convenient for underground, airport and services
The location - it's literally across the metro station of Gloucester Road The bathroom acessories were poor for a 4 star, the furnishings need to be refreshed as they are a bit sad.
co-operation of staff increasement of room rate within the same week
Very helpful staff. For that rate, the rooms we were given were very small and did not have a proper heating system. The room was very cold.
Well situated near restaurants, shops & tube stations.
It is a good honest hotel with a great location
The bathtub was nice and the mattress put us to sleep. Decor was interesting and the tv was large. It is very close to the tube and attractions making it useful to walk to many attractions in South Kensington and Westminister. The room was small (drawers could not be opened without adjusting other furniture). The ambiance was not pleasant, borderline spooky. The staff fumbled with almost everything and were unclear about important details.
The hotel was beautiful, and the room was very elegant and comfortable. The staff were very helpful, although they were busy
Breakfast facilities were good. Was not re-assure when fire alarm was triggered three times during the night
We stayed at The Gallery- it was changed because we read a review that the Gainsborough had a problem with noise from nightclub next door Our room was very dusty and the double bed was a small queen size bed which was too small for two of us to share comfortably- it had a very old mattras which was very uncomfortable- otherwise the room was quite attractive
Perfect location for the museums - very quiet street and good sized room. Staff were helpful and attentive.
I really enjoyed my breakfast. I chose the cooked breakfast and thought that the food was very good and the service was good. The dining room was very elegant with a relaxing atmosphere. Although I did think my bed was very comfortable which is unusual for me in hotels I was disappointed with my room which was a de-luxe twin. The beds took up too much room and it was difficult to get into the hanging area as the door couldn't open properly because of the one bedside cabinet. Also our clothes felt damp and cold in the morning.
Nothing about the hotel apart from its location. The hotel is shabby, run down and dirty. My room was totally inadequate and the smallest room I have ever stayed in. It was impossible to open the bathroom door and get in without clambering over the bed! The noise of the neighbouring rooms shower at 5am was like a jet plane coming through the room. I could go on but am trying to forget the Gainsborough experience. I will be consulting trip advisor.
Room was not large but very well decorated and had everything we needed eg comfy bed(queen size),tea/coffee making.air con(which we needed), a quiet room per my request and a full roomy bathroom. Very adequate.
Location and comfort
Friendly staff. Location. Tiny old room. No heating in the bathroom.
Friendly staff, complimentary soft drink on arrival
I chose it because it was central and it was lovely to be able to get to shops and galleries/museums so quickly. Also wonderful decor in the public rooms. The desk lamp was not working; it seemed that for the price we paid it would have been usual to expect all the facilities to be in working order. It was mentioned to the desk but as we were only there for one night it was not possible to fix it in time.