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Spacious rooms with awesome view. The location of the hotel is excellent.
Very handy for city centre The bathroom was too small
The staff were very friendly, room was very well presented and very clean, parking was very conveniantly considering the Hotels location. Would have been helpful if the name of the hotel was displayed on the main road(high street) as at a glance its a casino. had to drive by a couple of times to find the main entrance of hotel. Not good!
very good location of hotel, near park, nice part of city,excellent for city trip. no
i like evere thing in Sheraton Park Tower no thing
location your company procedure for the reservation was very poor & unprofessional
Room was comfortable, breakfast was good Breakfast was overpriced
there was a washing hose in the bathroom the rooms are a bit cold
very good bath amenities and good food timely service excellent location the rooms are to small the bathrooms dont have bidets and the room should have been properly checked b4 hand as light bulbs didnt work the shower drain was blocked
bedrooms where beautifully decorated, and the bed was really big and comfy
Very friendly and helpful staff. Room atmosphere is verycomfortable. Reception and Councier staff are very efficient and welcoming Nothing of significance, though we have to ask them daily for the coffee mate, cream and cups. They provide only two small packets daily, which means each guest can only frink one cup a day !! a bit annoying. Furthermore, they offered to upgrade to me to Business floor against paying 75 pounds daily. The room was exactly the same as the classic. the only additional things were new furniture (meaningless), breakfast and internet access. The additional charge was exremely high for these things!
liked everything nothing
The hotel's very central and a walking distance from many attractions - even in the cold winter weather. Museums, Harrods, high-end shopping and parks are all very near. The staff is extremely helpful and friendly, available 24/7. We had an early flight back so checked out of the room and left early (6am) - we were greeted upon departure with take-away coffee and tea, along with fruits and pastries. Literally left good taste in our mouths as we left the hotel. We'll surely return to the Thompson on our next visit to London! The room as several articles which seem complimentary (such as USB cable, etc.) which upon checkout apparently cost quite a lot (we were charged 10 GBP for the cable). Continental breakfast is not diverse - just a few pork cold-cuts, a couple of cheeses, some juice, coffee, pastries etc. We asked for a few slices of tomato and cucumber and were charged 4 GBP for them.
The location of the hotel is quite good, with good access to public transport and Knightsbridge shopping areas. The room I got was a handicapped room with bigger than usual bathroom (I assume). However, the open shower didnt drain and the whole bathroom was flooded within 30 seconds of turning on the shower. The toilet flushed for 3 hours with repairmen coming in at 5 in the morning to fix it. No compensation was offered, which for a 5 star hotel is not adequate.
Great staff , nice room after upgrade, although strange that the windows couldnt be openend... No 5 star, more 3+, all the facilities the state to have are in there yes 5 star sister hotel 1 block further down the street the Jumeirah carlton... hotel.. that might be 5 star, but there littke sister is not.. good room, but no facilities, and only after an upgrade ( excecutive) we had a real suite ( forget the junior...). but all in all a good hotel. nothing fancy though ( in the star and facilitie sector...)
great location, rooms are nicely designed and modern, staff is helpful limited breakfast, staff misinformed us about the services invcluded in our fee
Exceptional service and quality of the hotel. Very good location. Rates are quite high but it was 50% off through booking.com.
staff and location in particular slow service in bar / restaurant area
Size of hotel and very convenientto tube etc.
Location, Quit area , close proximity to every thing No facilities , and you need to go for the Carlton tower for the Gym and busniess center
i liked the location, and its a samller hotel quick to get in and out i got a better rate on sunday night ..but all hotels have better sunday rates...i certainly wouldn't pay 4 or 5 hundred GBP to stay there....it simply is not worth it This is not a true 5 star hotel..more like a 4 it lacks the little extra's, i hate paying 20GBP for internet..that's a big turn off for me and probably why i won't stay again...small room but the rate reflected it...and i was alone but a little small for 2 people
location, rooms discretionary service charge added to bill, a guest has to ask for it to be removed rather than being asked before its included,
location and a balcony in town the rates were misleading as they didn't reflect the true cost
Its location and coziness. Small rooms
Quiet and quite small Lousy Breakfast buffet
Stayed only for one day instead of three. The room was too small and the hotel overvalued.
location excellent however very dark and strange hotel sound proofing between rooms non existent too dark for my liking
Very nicely decorated Problems with WiFi connection and inexperienced staff
The boiler was not working for two days in a row. Its summer time, meaning that it is bearable if you fancy a cold shower !!!!
Location is amazing. Off the bustling path. Coffee could have been better!
The location is perfect and discreet. The price is reasonable with VAT and breakfast included, its difficult to find this standard in a good location in London. The hotel rooms are quaint and clean. It feels like coming home to a quiet space. Breakfast could be more varied especially if your stay is a long one. The staff are friendly but could be a bit more dynamic. Carpets need to be cleaned.
Excellent location, friendly and helpful staff, great design and ambience.
Friendly staff. a good location for exploring Central London. Decor was very tired and worn. Only one lift (small). Breakfast was ok but tables were not always fully supplied (condiments missing etc.), and rather slow and overpriced for what it was. No tea making facilities in the room.
location a bit dark and a small room
Excellent breakfast in our room. Air con in the bar - we were freezing at 8pm on Sunday.
friendly faces during peak season the hotel should have more than one choice to experience the after noon treat
spacious room and amenities in room slow service in the Chinoiserie and staff not paying attention to room, must wait to catch their attention
Our stay at the Jumeirah Carlton Tower was truely amazing, the service is excellent, we were upgraded on arrival due to a request I had made, as it was my husband's birthday. The atmosphere is great the staff cannot do enough for you. The treatments were brilliant. Can't wait for our next trip.
there were very obviously prostitutes hanging around inside the hotel at night and this was not discreet at all
Service minded hotel staff , devotedness of the concierge staff helping and organizing theater, journeys etc
nice rooms, clean pool, staff is excellent
location only room was smoky on non smoking flooor
staff location facilities room and bathroom too small 2 coffee and a water gbp16
The staff were very kind and helpful. The rooms were really nicely fitted out with unexpected amenities like Bose iPod speakers.Great position for most of Londons attractions. Nice touches like coffee and croissants available in reception for early check out guests. Room service and housekeeping were particularly quick with their assistance and the prter conciege people seemd to genuinely want to help. Overall a really nice place to stay. The restaurant facilities are very poor indeed. The casual restaurant is right in the reception and was blighted by a freezing cold blast of wind every time the main door opened ( which was many times ). It also looked more like a reception than a place to eat - a place to drink coffee or wait for someone rather than a place to eat, even casually. The menu offered high quality food but the range was very limited, especially for vegetarians. In fact vegetarians in general are very poorly served by this hotel.
location, impeccable service, attention on details and high efficiency of the staff, true hospotality a bit expensive, some rooms are noisy
We enjoy our stay and higly recomended this hotel. Breakfast, location and staff was perfect.
Confortable bed, very clean enviroment,very quiet for sleeping,very kind staff, convenient for shopping
Comfort in the room Waiting for breakfast whilst insuffient staff tried to clear and serve the tables
Friendly attitude of the staff, they were very helpful with genuine interest to provide the best information to London visitors, good recommendations to eat out No coffee and tea facility in bedrooms
The service was superb, the rooms were comfortable and luxury. There is a smohow a smell of smokng at the corridores.
the efficiency and politeness of the staff was excellent, together with their helpfulness made our stay very pleasent
The staff were wonderful, rooms comfortable and quiet. Good bar also Nothing
The Doorman We waited too long for the room to be ready at check in. Very small rooms. Over priced for what you get. We stayed at the Ritz Hotel on our last visit for the same price and it was far superior.
Everything was delightful. The restaurant is one of London's best.
The room we stayed in was looking rather tired, it was not as good as the rooms we had had on our last two visits
Looks nice You have to pay internet, small rooms,
hospitality of the staff. location
Greta Location, Very Quiet, Poorly and wrongly decorated, Very expencive for its worth,
we had street view off harrods christmas parade it was brillant grand children loved it i would have liked to see a tea /coffee tray in room all hotels we have stayed at have this
The staff are excellent. Central London pricing.
The bathroom was far too small, couldn't turn at all!! Will not use this hotel again.
I walk in the Hotel, and they have sold my room becouse I arrive at 10:00PM even it was GTD by credit card. The front-desk manager at first denied that there is any booking under my name, then he deleted my name from the computer screen when i was watching my name pop-up
excellent location, great hospitality, charming room, room service food was also good.
Attitude of staff, complimentary newspapers, ambience The room was really tiny
home from home
Location was excellent. Totally charming decor and welcome. 24/7 open. My request for "no feathers" was immediately addressed. All conveniences were provided. I do not understand the distinction between "didn't like" and "complaints". When I asked for the smoking room I had booked for, I was told perhaps there was a suite I could have that was smoking. (Not at these prices, I thought.) My room for 163 BP per night was so small as to be claustrophobia inducing. The bed was hard and very short. The price of breakfast was insane.
The staff dotes on their guests. They go out of their way to do things well. They made us feel special.
The location, the competence and friendliness of the staff, and the breakfasts which, although expensive, were excellent The steep entrance stairway, the small lifts, the lack of suitcase stands, the height of the beds, the difficulty of getting into the shower and the danger of slipping on the bottom of the bath, and the cost. Whether I would recommend it depends on the type of person making the enquiry.
Very cosy, silent, good breakfast. Unfortunately, the web did not tell that the single room had only one single bed and was tremendously tiny. Do not book a single room!!!
everything we asked 2 separate beds but received room with 1 king size
Stay was wonderful. As described, the room was small, but quite nice.
Everything was just perfect - absolutely no complaints and cannot wait to stay there again Nothing
The hotel is very confortable, the staff is friendly; the breakfast is exellent; the rooms are beautiful no
I liked the decor and the products in the room and how clean and nicely refurbished the hotel is. I thought the rooms are a bit small for the price
the comfort, service and the little gadgets that felt like your in your own house. Too many furniture in the bedroom that made the room small
Great location -a short walk to Harrods,V&A, and super little patisseries, restaurants and shops. Room had spacious bathroom with the lovely Penhaligon products.
I liked the small size (no convention) and the personal attention. The rooms are really small although I recognize that this comment could be made about many London hotels.
well I loved the place and the staff specially, they even went with me to show the room and they kept asking of I need anything to insure my comfort. it was great! the rooms are a bit small, and i see it a bit expensive but this is London after all.
Egerton House is the best hotel I have stayed in over a 25 year period of visiting London. The staf couldn't have been more pleasant and helpful and my room (a standard double, I believe) was lovely and comfortable.
Excellent personal service, great food - quite simply a great hotel. You would be very hard pushed to find anything even slightly wrong with this hotel !