Would you like to save as your currency permanently or for this visit only?
200 Westminster Bridge Road, London, SE1 7UT
0.3 mi from
Friendly,nice rooms, great location, Music at the bar finished to early
We booked this friend to stay overnight as our friends were having their wedding at The Ballroom in Park Plaza. Thank god the wedding was good, because that was the only good thing about this hotel!! As we were part of the bridal group we contacted the hotel months, weeks and even the day before check in to request an early check in, that never happened!! As an apology because our hair and make up artist was standing in reception, we were only upgraded for 2 of the 4 rooms. During and after the wedding, we got stuck in the lift (which was already broken but not decommissioned) no apology from the evening staff and no acknowledgement of their errors, rather I am told "I am done talking to you". After our party having spent tens and thousands of pounds, this is the treatment we received. No compensation and no complimentary offers to any of us.
The room was very nice and quite comfortable. The staff was very attentive and accommodating.
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
Staff was amazing! So helpful! Location was just ok.
lovely hotel very central would deffinately stay here again.
The Breakfast was very good. The rooms were a good size too. The rooms were boiling hot. they are installing air conditioning at the moment, but our room did not have any, and it was uncomfortable, and unbearable to sleep in.
Excellent! Wish I could stay more often
The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
It was in a great location, right next to the tube and the London eye. The room was clean and comfortable but a little small. the food in th restaurant was very good. A couple people on the staff in the restaurant were very unpleasant and borderline rude. the front desk staff and concierge were great and very helpful
convenient location, clean and smart room - good internet connectivity, comfortable bed, friendly and helpful staff the room was too hot...and unable to open window or reduce temperature
New nice and clean rooms with good AC Need larger Mac 29" computer if you plan to use this for a TV USB power hub for iPhone
We arrived from a 10-hour international flight, and needed to cope with jetlag. V. comfortable suite, particularly liked the floor-to-ceiling windows. Enjoyed dinner at the City Cafe - good choices, including comfort food (soup, etc) after long flight. Bed and bed linens superb, bathroom was spacious and well-fitted for two people to share. Plenty of newspapers in lobby. Two iMacs in the suite for both TV and free internet connection - brilliant and much appreciated. Nice touches of complimentary fruit bowl/wine/water/chocolates in the room, much appreciated again. Taxis seemed permanently available in front of the hotel. There was no door between the bedroom and the sitting room of the suite - so getting up at 3.00am to read would have disturbed the sleeping partner. Also, there were v. bright LEDs on the light controls which disturbed my sleep. No clock/clock radio etc in the room to advise the time - you would always need a wake-up call. It's a 25-minute walk to Victoria station, not possible with cases; taxi costs ran between £6-8 each journey - not bad, and took 6-7 minutes.
Great location, very clesn, no problems
Conveninet location Exceptionally poor layout for breakfast
The Sanctuary House Hotel is a gorgeous centrally located hotel--2 blocks from Westminster Abbey. The rooms are clean and have lots of special little amenities that really make the stay that much more fun. The staff is very courteous & helpful. They went the extra mile to help us with everything we requested. I would highly, highly recommend this hotel.
i liked best the staff's flexibility and friendly interaction. the single pane glass windows. there was a draft coming into the room, and in the morning the window will was filled with a puddle of water from all the condensation building up over night. the acoustics are pretty bad- you could hear all the construction going on outside, as well as the buses driving by, the guests in the pub, and the person in the next room coughing.