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Nice blend of modern facilities ina traditional building. Quiet, comfortable room and everything just a cut above hotels at a similar price in the area.
Very out dated in need of refurb. no AC too hot room service food very
The location and the cleanliness are factors which lead me to book, in supplement I experienced an extraordinary friendly staff. Furthermore I adore the hotel's mixture of traditional and new barock style. It was tropically hot in our room. There is no air-condition in this hotel. The window was to small to let efficiently enough fresh air into the room (temperature outside like 17°). They provided a fan, but I'm a type of person who catches a cold when I'm sleeping with a fan directed at me. Due to this I had remarkable troubles to get to sleep.
This was my second stay at this hotel. I stay in Bloomsbury twice a year for business and usually stay at the Morgan Hotel. My first visit was not great. I was not recognized as a gold member while there and was given a pretty small but nicely appt. room. I had not planned on going back but there was a good deal on Agoda for a suite and so I thought I would give them another try. The room was fabulous! Room service was perfect with excellent customer service. The customer service except for a few blips here and there was very good. Just lovely all they way around and now I will look forward to staying there again in the future. I was checked in by a very nice woman who talked so lightly that I had to ask her to repeat things. She also did not handle my credit card correctly and so I ended up not being able to charge to my room--slight inconvenience--not terrible. I had a business call that got cut off and the switchboard kept connecting my party to the wrong hotel--more problematic. The breakfast wait staff was not very good. I had to get up from my table to chase them down for a cup of coffee. The basically seat you and then do not attend to you there after. The dinner food was quite good the breakfast is not worth the 21 pounds. Next time I will probably go out for breakfast.
The staff were brilliant Needs Air Con
practical for my reason visiting London. have stayed a umber of times. Lighting in the bedroom. No bedside lights. Overhead light too strong. Room was cold
Spacious and comfortable. Quiet; good breakfast.
Everyone work this hotel are very nice understanding very clean hotel the breakfast was very good and it's close to everywhere you wanna visite in London ) they are very friendly employees They help you for everything you need to know in London don't forget to meet this guy nam Koego his is the cool us guy I over meet with his co worker at the front desk price was so good to for London hotel price I like it and I love it the Best hotel ever in London thanks you for everyone who work there
The location was superb! One minute walking distance from Oxford street and five minute to Covent Gardens. As central can be, two minutes walk to the Tottenham Rd Tube Station, shopping area, eateries, books and more.
Very central to all our needs.
Location of hotel was great. Oxford Street, Restaurants,Theatres and Tube station, all within 5 minute walk. Hotel very comfortable. Staff very helpful.
A designer hotel without the expensive price tag. Excellent breakfast and staff
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
the athmosphere I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
Reception staff were very welcoming, helpful and friendly,rooms very clean tidy and comfortable,dining room for breakfast very clean,good choice of food and good service. Hotel was also in excellent location, easy access from Tube and close to many major attractions.
Location good, rooms tatsefull although attric room a litlle cramped. Hallways a little worn, breakfast service slighly rushed. Taffif rate inappropraite for style of hotel- discount rate aid was fine.
The hotel is very convenient and well-located, and the staff were helpful and friendly. Free wireless internet is a big plus for me. The street is charming. The rooms are small and the whole place feels a bit run down. The carpets could really use a cleaning. The breakfast room is cramped and unpleasant. For North Americans travelers, it's a bit of a shock to see what you get for your money when it comes to London hotels.
The airconditioning in the room the excellent bed the service of the staff nothing; back in London I wil stay there again
Location for city also tube stations, good restaurents, bars shops and theatres nearby We were staying on 3rd. floor only accessable by stairs no staff available to assist us with luggage
Location, Cleanliness, Friendliness No
the rooms are well designed and very clean, the showers are hot & powerful and breakfast is fresh and satisfying. location is great for oxford street and soho nothing
The room was well maintained and comfortable. Good breakfast. The room was facing with Gower Street and the traffic noise was a little annoying.
The location is very good; central but still quiet. Comfortable room and a good breakfast. Nothing.
No Hot Water until 1730 !
Not much just a city hotel
Perfect location because of walking distance to major shoppping streets and Covent Garden/Leicester Square. Good concierge services. Housekeeping started cleaning round 9 am, the noise from the hall and nearby rooms woke me up every morning. Obviously paying for location and not room size. Air-conditioning makes considerable noise.
Stayed 7 nights and really enjoyed the hotel. Room was very nice. Bed very comfortable. The staff are very professional and helpful. Concierge desk was very good helping out with any questions. Loved location near British museum and nice area close to Oxford St. and Soho. Very close to hop off on buses for getting around to tourist sites. Nothing.
The Location. All theatres in walking distance, lots of restaurants and Soho shops. Close to underground. The rooms are really small (I am British). Minimal mini bar and hopeless main bar. Remote control did not work, tissue box empty. Dissapointing room service menu. So although it looked the part, I was very dissapointed, not value for money
easy access to londons attractions
Good restaurant, nice building, clean. No hot water, only luke water. When problems ocurred during extending my stay, different solutions were promised by different persons, no promises were kept though.
Comfortable bed, large bathtub (with shower attachment), quiet, good temperature control, good location, friendly staff. The room was pretty small, but it was adequate. Even at the discounted Kayak price, it was expensive, but the value for money was still high.
A very clean and luxurious designer hotel. Great food. Very helpful and pleasant staff. The room was a little cramped. Desk was too big for the room. Feel the room could be bigger for a Superior room.
The helpful from the staff who able to allocate a room for my very early check-in. A room is assigned which is a disable room. However, this is not the same expectation when I book a 'Superior Double Room'. I have not asked for a change as I have a very busy schedule during my stay in London.
The hotel exceeded our expectations. It was beautiful, clean and stylish, it even had fragrance oils in every corner so it smelled like heaven. The double bed room was relatively small but has everything one might need. Bathroom was big, beautiful and luxurious with boutique soup collection. The housekeeping was exceptional, the room was cleaned twice a day and little treats like chocolate was left for us once a day. Loved it!
it was central for my needs, and all staff were very helpful on all points. problems getting a six seater taxi service.
Excellent service, cute rooms (small, but as expected), wonderful marble bath. Turn down service includes chocolates! In a convenient area, not far from the Tube.
Location is very near form Underground and British Museum. Staff is extremly helpful and friendly. Rooms are new refurbished and bathrooms are very clean. 1.Instead of Superior room (was booked) first night we were settled in small double which usually used as single - room was changed for Superior only next day without refund for the first night. Should be more careful with overbookings. 2. No enough hooks for towels in bathroom - very unconvinient. 3. No wi-fi in rooms, internet is expensive - 5 GBP/hour and no possibility to use less than 1 hour, you should pay 5 GBP even if used only 10 minutes
Good service and helpful staff Good location The garden is very nice No minibar in the room Breakfast to expensive
The staff were very pleasant and the area is quite central. The room was slightly small and I had asked for a smoking room but was not told that I was given a non smoking room. The room was lower ground.
Nice atmosphere Internet far too expensive !!!
My room number is 006 which located in the LG floor.
Location was excellent - within walking distance of tube stations and shopping. Rooms, although small, were comfortable, clean and to a high standard
We visited since we send clients from Asia and Europe to your group, grange. Just one night stay we stayed.I Shall report back to mr. barry wishart with whom I have liaised before. We are impressed with your townhouse hotel in Bloomsbury.I Particularly liked the view over the gardens at the back and the unique curtain division inthe room.It was pleasant and quiet as I had requested. thank you
The staff were very helpful and polite. The hotel was exceptionally clean.
Convenience for my required location
The TV Breakfast issues No knowlege of local area Language barriers
Central position for Theatres etc
Staff is very very kind, cleaning is not the best inside the whole structure, but inside our room is basically good. Some very little I repeat very little details that make the difference for this very high level hotel: the holder for hygenic paper was broken, the hairdryer tubular was rapaired with insulating tape and for this reason it was a little sticky, the bath tub had very little splinterings on edge, the window was stopped with a piece of folded paper and in conclusion the tv controller had not the cover for the batteries and it was replaced with a certainly sticky coloured tape .
Facilities and location
I found the location perfect for sightseeing. The room was very nice and as a venue is was very good also. Food was excellent:-) I was a shame I wasn't able to access the internet. The solution you have chosen at the hotel did not work for me as my company (banking) apparently have restrictions which make it impossible to lock on to a web browser before the internet access is given...
We liked the modern decor. Our room was facing the road and was extremly noisy.
The size of the room - very spacious Not applicable
Excellent location, nicely renovated, modern hotel We stayed at the end of November and it was exceptionally cold in London. The hotel room was cold and the heater made terrible noise, but had to be on all the time. No heating in the otherwise beautiful bathroom.
The upgrade to a superb room on the top floor - couldn't fault it unless that was the deluxe double that had been originally booked. Excellent hotel and well placed for business meetings in the City.
Great location for shopping and the theatres and most of the main sites to see. Also had a great breakfast. Size of the room could have been larger for the price paid.
Breakfast service is very nice. The room was extremely small, poorly furnished and noisy.
Hotel is clean and comfortable. Rooms are well appointed. Location is superb. Good value for money in a city renowned for overpriced hotels. Check-out was a bit haphazard, otherwise no complaints
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends. Met all our needs.
Location was convenient Was cold, old and dirty
Location of hotel for bars, restaurants and shopping all available within walking distance. Room clean and spacious compared to other London hotels I have stayed in. The fact that there was building work in progress and scaffolding in situe which I understand from reviews on other sites has been going on for quite a while at this hotel.
Location is great. Bed was fine and apples were a nice touch. Gym was okay. Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
Good size room Renovating the place, no heating in room
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful. Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
location for theatre and access to transport system obviously unavoidable but there was some building work taking place to the hotel
Common areas were fine. Breakfast quite good. Location very good. Staff quite helpful. Asked for extra hangers and received them promptly. Good curtains in room (for blocking out light). Useful kettle and tea supplies. The room and bathroom were very very small, with hardly any room to move about. Shabby (and very few) towels. Hardly any toileteries (tiny soap). Cheap looking room; nice linen but low-end pillows and mattresses. Ongoing hotel refurbishing (not previously mentioned) caused cirucuitouts route to room and some noise. 2 days out of 5 no delivery of newspaper which had been ordered. (Although concierge did bring it after it was mentioned).
access to city centre
We arrived to the builders in reception..complete with hard hats and hard viz jackets! There had been no mention of the major refurb going on when booking. I'm sure it will be very nice when finished, but not really the first thing you want to see when entering your hotel.. I'd received a call the day before check-in to see if my booking for two colleagues double rooms (for single occupancy) could be changed to single rooms - I said not, particularly as payment was immediately taken from my card two/three weeks before on booking and the rooms were for business clients. Although I was then told 'ok..not a problem..' this was ignored...and they were put in to single rooms on arrival!
The room was very spacious with the facilities expected of such a hotel. The staff were very friendly £46 for 2 breakfasts is over the top
I liked the room very much and the bathroom was wonderful! I was so surprised! I also liked that I got the newspaper at the door.
The friendly staff, location of hotel The rooms were very small, fine for a weekend but for a longer stay claustrofobic. And it was hard to understand why we had to stand in line very long for everything at the frontdesk, while there were three persons behind it, but only one who seemed to know what had to be done
easy reach of the west end and shows the rooms showen on booking.com are Not the rooms allocated they are at least half the size and very small
they helped me to get information about train times and flight confirmations they also upgraded me for the same price because a room looking onto the quieter part was available. All staff were polite and helpful. I don't like sleeping in a room in the basement. I like to have fresh air at night and open the window but for safety reasons I didn't. The room and the corridor outside sometimes smelt damp.
Very friendly and knowledgable staff on reception. Excellent location for shopping and site seeing. I did find the rooms very warm. Did not take breakfast so cannot comment on the food.
To sleep there beside the noise from the street in the morning. Small room size. Half of the room shown on photos on booking.com. Noisy street in the morning on business days. No rooms available on the yard side despite booking two months in advance with proper note on this regard in booking form. The hotel just didn't pay attention to this note.
A group of 8 of us booked this hotel due to the good reviews and location for a birthday celebration to watch Jersey Boys. Check in was punctual and polite. Emailed the hotel the day before requesting rooms looking over the gardens, which was granted. No hot water the next day due to boiler problem but staff very apologetic and free breakfast offered. Cannot fault the stay and will stay here again.
Clean with good decor Strange and strong smell towards the room (sort of like damp!) Breakfast £20+ is a discgrace - that has to be 1000% mark up!!!
Location was excellent, not even 5 minutes walk from The British Museum; Russell Street & Tottenham Court Road tube stations were very close. Not a reflection on the hotel, but the area was quite noisy - although it was a Saturday night - people walking past in the early hours talking really loudly and service vehicles collecting bottles very early in the morning. However it wouldn't stop me staying here again - even though I do think the room rate was quite expensive with no breakfast included.
The location was perfect - central to tons to see and do in London. I was nervous about noise from the street, but didn't have any major problems. The staff is friendly and courteous, everything was clean and modern, and their restaurant and bar were good. I was skeptical when booking the hotel online because of the decor (pink and green crushed velvet, really?!) but the questionable interior design didn't take much away from the fact that the hotel was clean and modern. I did end up upgrading to a king deluxe as I was worried about the size, so that helped (and the bathroom was spacious and beautiful). If you can get past the very ugly decor and an overpowering cologne-like smell that they pump into the lobby, this is a fabulous hotel.
Great Location with helpful staff breakfast not included, elevator system was a problem and bathroom wasn´t very clear.
Location superb! The hotel is tired and old. My room was small, tatty and very cold (wind blowing in through the old wood framed windows). I won't stay here again.
Just the most fantastic central position - easy to walk Covent Garden, Piccadilly, Regent St room was starting to look a bit tired furnishings wisw
Central Posiition to visit London Very small Bedroom
Hotel location is key for seeing all theatre; either side of the Thames.
Polite and helpful staff and location close to where I was going out I could not at first work the lift nor put the lights on in my room because I did not know I had to put my room card in the slot. The sign in the lift is not noticeable enogh and n arrival I went up and down a few times before giving up and using the stairs. Next time I wil know.
location was great....charming hotel...and very comfortable room
Location was excellent, it is about 30 footsteps from the hotel till the one of theatres. view from the window was poor, smell in the room.
great city centre location friendly staff lovely room
The location of this hotel is great. We were able to walk to so many sites from the hotel. We also liked that there were two Underground stations nearby. That made it convenient getting to and from the airport without taking a car service. The room was nice, and the staff at the front desk was very friendly. We also like the option to include breakfast with our stay. The housekeeping each day was just okay. Some days they didn't give us more than one wash cloth (there were two of us) and other days they left the windows open in our room. We were also disappointed with the breakfast each day. We would've like the buffet to include a few more options for the price. On the mornings that we ordered breakfast from the kitchen, it was often slow and the service was not that great. Other than those minor things, we enjoyed our stay at the Radisson Blu Edwardian Mercer Street.
The Hotel staff we very friendly and helpful. I found the price of the Hotel fair considering the style and location. Howvever I feel the Hotel could benefit from being updated. Also i found the gym facilities disappointing.
Very convenient to conference location next door. Close proximity to tube and to Convent Garden. Tired interior of hotel overall and rooms
Our room was excellent - plenty of room - which was a welcome surprise. The staff was very accommodating. Two blocks walk to Covent Garden. Plenty of restaurants nearby, and a Starbucks right across the street.
All staff very helpful.
Location Room cleaning no free wirless area...
Good location for Covent Garden, good customer service. N/A
friendly staff, good atmosphere the lack of digital tv
location the cold bar - due to a long day out we decided to have an evening at the hotel bar but it was so cold I had to go and get my coat !!
Great location close to Covent Garden, Theatre Land, resturants and coffee shops. The staff were very corteous. The bed was very hard.
Friendly, helpful, efficient staff. Clean, smart, quiet room. Convenient central location, near Covent Garden and Holbourne tube station. Pleasant, safe hotel. No bad points. We would have eaten in the hotel one evening, but that evening the restaurant was unavailable and the bar did not have suitable gluten-free options, so we ate elsewhere.
High standard of cleanliness. lovely spa facility. great location Hard pillows
Very Polite None
The hotel is in a great location and is easy to find. The hotel is clean and the room was large and finished to a high standard for this money in London. The staff were efficient and helpful too. If I were being picky I'd say that the lack of a lift was a shame. It was also odd to have a shared toilet (although well fitted out and maintained) as there was plenty of space to have made the room en-suite.
Location Noise, no toilet in the room, old windows that allow cold air through, size of bed, and overall value the money.
Clean,well located ..freindly courteous service..good value. ?
The staff were pleasant and helpful. The hotel is well situated and within a few blocks of Russell Square tube station. The room had high ceilings and was reasonably comfortable and appointed. Good continental-style buffet breakfast was available. Carpet in room was very worn and needed to be replaced. Shower was so-so. Light over wash-basin didn't work. There was a heavy, uncomfortable cover on the bed and nowhere to put it if you took it off the bed. Cold meat available at breakfast was left uncovered on buffet table--not good health practice!
The floor is practically destroyed. It is highly dangerous to walk - anywhere in the hotel
Friendly, professional staff, good tv and nicely decorated. Comfortable bed (despite the size) No coffee in one room, no milk in other, vastly different room sizes, one very small with very small bed, the other was very large with very large bed. Additional charges for paying via debit card.
Its Location Small old fashioned rooms
I asked for a quiet room not overlooking the road - that's what we got. Very polite staff. Very comfortable bed, clean and well equipped room. My husband was unwell, and I asked if he could sleep for a few hours more on the day of checking out. I was told he could, at £15 per hour. Thought that was a bit steep and somewhat unsympathetic.
The location, very quiet, relax. The spacios of me beedrom was little
Location My room
Excellent breakfast buffet included in room rates. Hotel staff are attentive and helpful. Scoff & Banter restaurant/bar has limited dinner menu and cocktail options.
The attention to any and all details was excellent. The staff in both the front and the restaurant were very friendly and helpful. Nothing
The location and cost Rooms are very small, though are typical for London. Room was on a very very noisy road and difficult to sleep
very pleasant stay, just right for the theatre and the shops!
Location and comfort of room. Bathroom was decent size.
Rooms are hot and small.
The Hotel was an excellent location for Covent Gardens only 5 mins walk dow the road. The staff were excellent couldnt do enough for you ven upgraded our room for free. Would def return. There was nothing we didnt like, the breakfast was lovely,hotel was so clean and the staff were Fantastic.
Location and friendly, informative staff
The service was very good and SKY rugby was a bonus! The room could have been bigger and the air-con was a bit noisy.
Location Slow lifts
Ive spent some time in hotels and is by far the best hotel for value,location.The room was more than sufficiant with excellent facilites.Room 102 if you would like to use as i cannot speak for others.Will be recommending to friends and family.
Rooms well designed and comfortable Useless staff on reception. When checking in forgot to ask me to sign credit card. Called the room and woke me at 7.30 next morning to tell me. Complained to manager who didn't have a clue how to deal with it.
room 1 which i slept in was very noisy.The nets were black.
The room we got vere spacious but very noisy because of the street trafic and windows without isolation. No aircondition. When we arrived we were told they only had a room in the basement! When we refused to have that they found out that they also had a room on the ground floor - noisy and very hot but large. With windows open you could not sleep because of noise, closed because of heat. Furthermore you have to pay in advance for your stay and not when you leave as normal.
Lovely friendly hotel very comfortable great location and atentive staff
its location poor sound insulation - had to move to another hotel
Value for money on NYE's and great location. Also friendly staff and very clean.
Nice staff, wonderful room, very well located.
It was very warm and cosy, i could have stayed there for a week. Thought the mini kitchen was very good No
lack of attention to detail.
We traveled in from Heathrow and the hotel was close to the underground stop. Easy walking distance to all major landmarks. Staff was friendly and helpful and the breakfast in the morning was awesome. the 110 outlet in our room had a plug broken into it making it unusable.
Excellent location, friendly staff, good size of the room. Breakfast was very good. Room orientation towards the internal court, the view from the window was completely disturbed by the presence of metallic plate.
Excellent location just off the Strand. Friendly and helpful staff, and great breakfast included in my stay. Rooms are a little small. Also not much of an open lounge area for waiting around or hanging out, but tight space is to be expected for the location.
Location is excellent - very convenient for Covent Garden and transport links. Most of our destinations were within a 10 minute walk. Our room was on the inner courtyard so quiet and peaceful. We had been concerned that the bathroom might prove a problem ( from reading earlier reviews) but although the door is frosted glass, it was not possible to view the occupant from the bed. We enjoyed a full breakfast on both mornings without any delay in service. All colleagues were keen to ensure that every detail ran smoothly. We did n't expect a bath in the bathroom( only a shower) so were delighted at the opportunity for a soak before our evening out. The umbrella came in handy for the unexpected shower on the first night out. We used the spa on the first evening- a little disappointed at the state of decoration. Nearly slipped on the floor when I stepped of the matting. Just to clarify that the spa is run by another company.
restaurant - quality of food and service outstanding . Staff throughout hotel attentive and helpful .
helpfulness of staff
Friendly, efficient and professional staff! A very minor point. The music in the restaurant at breakfast was rather funereal and repetetive.
No problems at all !!!!.
Perfect location for shopping and theater in London. Excellent breakfast in a beautiful ballroom. Nice champagne bar for a drink before dinner. Some rooms are very small and hsave no heating in the bathroom.
The comfort was a feature with a very unusual but welcoming room design. The staff were all helpful and friendly
it is a beautiful hotel with excellent room facilities. there was a power cut within the hotel there was not an acceptable contingency plan to overcome the problems that were encounted, hence the hotel rating.