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What a steal for this price! 5 star hotel by far! Exceeded my expectations. room was gorgious with all new appliances and furniture. Colors were neutral and inviting. Loved this hotel! will definitely stay here for any future Southern California trips!
Excellent location, big room, excellent swingming pool, excellent restaurant, kindly staff, high quality. My advice: you are going to spend a lot of many in tips because of the excellent service.
Convenient, easy to access freeway, near enough to go to Santa Monica. My room was not cleaned until afternoon.
Its in a great location provided you have a car and the majority of the staff were very helpful and polite (though the person who checked us in was rather offhand and did not get the stay off to a great start). The room (118) was fairly dark with no view and noisy because of its location near the reception and clumping from guests staying upstairs, The bathroom facilities were cramped and very tired.
The staff made you feel like they would willingly help..and I did have a few problems to sort-they went out of their way to help. The location was excellent for visiting The Getty. No, nothing
Great design in the rooms and hotel in general, i.e. furnishing and good taste, well combined. Staff is absolutely lovely. Valet parking felt like a regime sometimes but that's just l.a. style I guess which one is not accustomed to. Accept for some valet parking attendants.
The restaurant is excellent. The distance to the pool.
This is one of our favorite hotels, boutique style and personalized service. Magnificent rooms, decor, everything! The garden was fantastic, the place very quiet despite its location at Sunset. A secret oasis.... This will be our home every time we are in L.A.
Good location, Modern, Good service, Nice staff The vale parking is very convenient but not when there is an event going on.
Very clean. nice staff. They put us in the room with the nicest view. The bed was very comfortable. Check out process was very easy, too. It was supposed to be a private balcony, but it was too open to the next balcony. There was no dividers between the balcony to balcony, so if the guests in the next room wanted to, they could just hop over to our balcony. It didn't feel safe.
Good location ! Good for rental cars return and closer to the airport . The sink in my room smell like death fish.
The lobby and bar area (bartenders) was excellent and friendly. Looks nice on main floor. Once you get into your room it's tiny. Washrooms are small and out of date. Definetly clean though. Good for 1 night stay only while between travelling places. Tub leaked water all over washroom floor. Tiny washroom out of date. Vending machines on all the floors were sold out of all beverages.
Everything it sucks
It located near the airport and perfect for travellers like us. They run constant shuttles to and from the airport and a familiar with business travellers. The room condition was below standard. The drains in the bathroom flowed very slowly and the showering facilities were a trial to use. The bathroom basin drained so slowly we had to take turns washing.
There was no heat in the room. Management promised to have it repaired the next day but no such luck. My son left sick with a cold due to lack of heat. We stayed at the hotel for 5 nights with no heat.
The quiet. We checked in a little early. As soon as we checked in we were told a room wouldn't be ready for at least an hour and with a big business group in the property it was hard to find a space to relax let alone get a drink at the bar. The lobby hallway and bar were so crowded that we had to leave the hotel to get a drink to be able to relax after a long drive in from a neighboring state. Upon return we were directed to a room on the 2nd floor that had a bed that was so flattened and sunken in that myself and my partner rolled into one an other. This was truly unsatisfactory and we expected more staying at a shariton property. This was an issue that could visually be detected by housekeeping or maintenance but was disregarded and ignored. We then spoke to front desk and asked them for a room transfer and after some push back were redirected to a different room. Definitely not something worth going through while on vacation. Makes us want to stay with a competitor to see if the same challenges are met with (Hilton, embassy, etc.)
On site restaurant was excellent. Hotel shuttle to airport was convenient. Room was outdated, dirty, and didn't feel comforting. Seemed like our room was not throughly cleaned was missing items promised by staff at check in - water, coffee, tea.
VERY NICE AND CONFORTABLE MATTRES PRICE
They allowed us an early check-in on a day room. The shuttle was quick and efficient. The restaurant was slow and disorganized. The fact that they charged to print stuff out and didn't have a true business center was annoying.
Terrible experience 1)given confirmation that room will be away from elevators and quite, but the room no. 364 I was allocated, was right next to elevators and infront of maid/cleaning room 2)bathroom door lock didn't work. Door kept opening up 3)thin walls in the room. Could hear the shower noise in the next room 4) unnecessarily delay at check-in counter, because there was another person with same last name as mine had made reservation. Most absurd excuse I had heard ever 5) manager too rude to even come out at check in counter , the lady at the counter had to take my phone inside some room to show it to her manager the confirmation msg I got after I had checked in online earlier 6) found a hair in the milk served at breakfast. When asked to replace it, the server didn't even feel guilty to know about the hair 7) TV remote not present in the room.had to call room services and request one
The location was great, the hotel is beautiful, especially the pool. I didn't rent a car so I liked how easy it was for me to take an uber The bed pillows were bad so I didn't sleep well and the were no outlets near the bed so I could charge my phone and none near the bathroom counter so I could power my curling irons
Friendly staff, upscale rooms. Expensive! Auto - checkout printer did not work.
The location was perfect for use since we wanted to spend most of our time near Rodeo Drive , 5 minute drive from the hotel. Pool are was nice and clean, it has an indoor and outdoor bar. I will only be staying here from now on in Cali! I didn't dislike anything foturately :)
The hotel is fine if they charge 1/3 of the price. The hotel is definitely over-priced and the deco is modern but old. Bathroom is bad. I will not recommend this hotel to those who can afford high price but looking for a five-star hotel to stay.
Construction while I was there. Difficult to sleep. Complained, got an I'm sorry. No notice before checking in. Would've stayed elsewhere
Modern design and green/eco-friendly. Great location. Going to the parking ramp, having the car brought over and then having to drive oneself out is pushing the concept of valet. (Upon arrival it was drop at the front door.)
location, clean, comfortable no
The staff was exceedingly helpful and accommodating. The location was outstanding.
Location of the hotel was perfect. . Staffs were very kind. Special thanks to , the bell guy. No microwave in the entire hotel area at all. I needed a refridge instead of the minibar. No laundry room even though this hotel is located at the beach.
Location We were given a room in first floor next to kitchen!! Every day we would wake up at 5:00am by the noise coming from there. Absolutely horrible experience. I complained. A lady from staff called me saying that they would change our room. never happened!
This guest did not leave comments about this hotel.
Great location, modern and comfortable rooms - will be going back here The valet parking is expensive
This guest did not leave comments about this hotel.
Room was very clean, great shower, friendly daytime staff. Extras once arriving were a bit much. $35 per night for valet parking + tip = $40+, expensive minibar & snacks in room, extra charge for faster internet. Overall star rating should be 3.5.
Great location and modern building. Staff was outstanding and overall the stay was really quite delightful
Location is great. Amazing staff. First queen beds are for VERY small royals. The hote is Contemporary, i get it. We stayed a lot in W hotels. BUT, in the 2 Bed queen the shower has transparent glass walls. But the toilet is also there. And the curtain to separate hangs 3' from the wall.
location and every room has a balcony
The honesty of the housekeeping staff was comendable. The safe was left open all day with valuables and money visable, and they remained untouched. The general dining room was extermely friiendly annd efficiennt. A little pricy for what it is.
Bed was very comfortable Door to balcony was not sealed, so there was noise and air leaking in.
The front desk people were very polite and helpful. I stayed on the 4th floor and it was very noisy. Every noise from the hallway could be heard in the room. Also the TV turned itself off right in the middle of a program.
Really great staff. Enjoyed the wine pairing and tasting menu at steak house.
The room and restroom was very clean and the restaurant for breakfast very good Room is small
The Wifi service
Had to wait at airport for 35 minutes for shuttle to pick me up. Unacceptable!!
My kids and I love our stay... Beds were comfortable. . staff was nice and friendly.. The restaurants were delicious.. Love the pool and jacuzzi.. We had a great time.
We liked the close proximity and convenience of the free shuttle to the airport terminal. The staff was courteous. The room and bathroom was clean. No noise. So all in all, this was a pleasant experience. We stayed at this hotel while we were in transit for another flight. As a result, the only thing thatvwe were looking for was a clean,quiet and cheap place ton stay by the airport. We had no other requirements: shopping, spa, swimming pool, etc... So, insight of that there was nothing negative to say about this hotel.
Staff helped us with the set up of a baby bed
Clean, comfy beds and decent restaurants within. Room smaller than expected, especially the bathroom
The pool is nice The rooms are very very small, the treatment to the costumer is really bad. Not reccommended.
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
Quality rooms. Comfortable bed. Hotel car park too expensive alongside room expense. No mention of complimentary coffee by reception, room service - not mentioned in the guest information pack supplied within the room.
I liked the atmosphere, the cleanliness, the pool, spa, lobby, just everything and it is centally located. We love this hotel, so clean and pleasent. Parking was expensive.
Location was one of the advantages that the hotel has and the room was clean parking fees are not realastic at all !!
Great Location, short walk to Rodeo Drive etc, friendly relaxed staff. The room was very basic and quite cramped. It wasn't clean, there was dust on all the surfaces and we were right on the main drive into the Hotel so it was quite noisy - avoid the "oasis" wing if possible. There was a lot of noise in from the corridors as well with noisy guests. I complained about this when I checked out, but the receptionist wasn't interested in doing anything about it. Overall it was really bad value for money.
the atmosphere was excellent, they had two events while we were there and very expensive cars and lots of fancy people, we did not get the deluxe king room the first night although it was booked the food was too expensive, the treats in the room were too expensive, chips would be five dollars and a sandwich 24, we did not know parking was 25 a day and valet parking 36 dollars a day, the first day we were given double bed instead of a king and when i complaint they said that the reservation does not guarantee what we get, they were full and did not have a king bed, the next day they had the king bed so we moved and the room was much nicer, had a balcony and great view, the view room was smaller and no view, no balcony
The convenience of being close to everything, great location! Also the staff was excellent (not so much the valley parking staff) the rest was a great experience I will stay again.
the conscierge service was superb. James was the one who helped us and worked out great deals for us.
its close to amenities and it is quiet although i was looking at a driveway from my window.It was comfortable. my stay was too short to tell.
the accommodation is terrible, short of staff, everything is so expensive, I'm expecting five star accommodation, instead I'm getting a terrible room with nothing to offer, I wouldn't recommend to any friend of mine.
Location The staff was rather lack luster. One staff member let me know they have a shuttle service, which I ended up using. However another staff member said they had no such service.
It was boutique and romantic for a getaway with my girlfriend. The air condition unit was in wall and very loud. The fireplace in the room did not work.
The location and the decor.
This guest did not leave comments about this hotel.
Rooftop pool. Free wifi. Free coffee in the AM. Free shuttle to within 3 miles. The shower is weird with no curtain or door
Quiet meighborhood This is not a four star hotel and I've stayed at most of the four star hotels in LA. They have standard old time air conditioning units in the wall right above th bed and they are noisy and must run constantly to work at all. Plumbing very noisy.
Nice quiet neighborhood feel. Short walk to Starbucks, Trader Joes and. A number of other food choices. Hotel looks like it is just about due for a renovation. Still nice though but showing age. Kind of trivial but the pillows were just too soft, no options for more structured pillow.
Room Valet don't pay too expensive park at meeter free till 8 am
GREAT location right in the heart of it all. Extremely nice staff who were very responsive to any question/concern. Would stay there again in a heartbeat.
location, staff a little pretentious
The rooms are a little worn.
clean comfortable and quiet
My room was not clean. A previous guests clothing was still in my room after checking in. Very disgusted by the lack of attention to detail
Usual Westin--nice facility, as expected. Good location if you need to be close to airport--but not too close to downtown LA or Hollywood... Unfortunately our bathroom had a strong cigarette smell in it, and when we asked to change rooms there wasn't a room available that wasn't facing LAX. They offered to freshen it up, but housekeeping didn't arrive until 10pm, and we'd already gone to bed so we sent them away
Location Everything else
I LOVE the beds! I just stayed one night, usually I cannot sleep well the first night in a new location....but in these beds I slept just like I was in my bed at home.
The bed was comfotable The first room I entered had smoke oder though its a non smoking Hotel. They moved me to another room. The room size is small and could use some updating. My main disappointment was how long the shuttle takes to pick up from the airport and how long it took to get to the airport. thankfully I allowed an hour before my check in tome. It took 45 minutes from being in the lobby at 0630 to actually getting to the airport.
I have been staying here one night a week for a class I have on the weekends....the night at the Westin is my best night of sleep all week! Comfy beds.
They called and made sure the crib we requested made it into the room. It was not there so they expedited it up to us.
I am never disappointed by this hotel. Excellent!
The beds are comfortable.
I had classes up in Hollywood, but I didn't recognize the hotel names in that area. I chose this Westin, by the airport... and like always Westin was Excellent. Beds are very comfortable!
staff was nice and it was a good quality hotel self-parking was $50 a night and the mattress was waek
Location . Dirty windows , no tooth paste , and furniture was dusty
that everyone had a smile on their face
Only there 1 night but loved it, particularly the under stated designer decor. Excellent breakfast.
We spent few days in this Hotel & we really liked it. It was very quiet, comfortable, very nice & spacious room, good restaurant, very nice staff, good position to go to the main places, good prices.Gay friendly. Hellen & Lorenz
size of the room Facet was broken and not fixed. Air conditioning did not cool back of room.
The hotel has a great location and very friendly staff. At night, the area is very calm and safe, although it is close to all major attractions and only a few steps from public transportation (Metro). I will definitely book Le Montrose again for my next stay in la!!!
Everything was great! I can write a lot of about this hotel and it would be only good. The hotel was an amazingly positive surprise for me. The room and the bathroom were very, very nice. And the pool on the rooftop… From there you see the Hollywood Hills, the huge LA and the skyscrapers of Downtown. We took breakfast on the roof every morning and while my wife was on the pool I worked on my Laptop (WiFi). The place is perfect for me!
It was quiet and the hotel was pretty big and filled with alot of plants so it didn't feel like a long boring walk, it almost felt like I was in a nice park. I really don't have complaints
I loved all the foliage and fountains on the inside of the hotel! It was really neat. Bed was super comfy and clean! The shuttle to the airport is wonderful!
Had some issues with flights, but the staff was helpful in insuring I had a room when I arrived. Location was convenient to lax. Appreciate the courtesy shuttle. It took a while for the shuttle to arrive, and while the problem may have been road construction, it would have made it less irritating to know that was the issue.
Garden, convenient location, value for money, breakfast with fresh freuits and helpful/friendly staff Noisy heater
Front desk staff and shuttle bus drivers were friendly and looked to make your stay comfortable access to pool towels would have been great.
The breakfast finished at 9am!!!!!
I waited for the shuttle to the airport for an hour. The shuttle didn't stop at the shuttle stop I was at. It went right past me.
One of best travelodges I've stayed at. Old 1960s vintage facilities but a lot of attention to keeping clean and little garden areas that really make it a great place. If you want simple clean then that's the place for the money. Oh I forgot the pool in center of hotel was week kept. The dennys next door needs a better bar.
close to air port for a short overnight stay none
Cleanest Hotel I've EVER stayed in. Very efficient & friendly staff. Free breakfast was outstanding. Beautiful plants everywhere.
Unbeatable location Aging hotel
The room was COLD the whole time. Client service was great. No elevator so pick the main floor. Smell bad, cold, the sink was blocked. It was not relaxing at all. So it's a good choice if you just have to retire for a couple of hours.
Everything The constant noise on the backside of the hotel, probably some type of generator.
Nice staff. Neat building. Little expensive. Great food.
Location and 1930's vibe. No lobby to speak of because it was undergoing renovation.
Excellent location with a strong own atmosphere and beautiful location
Everthing about this hotel was great the location and the staff were excellent.the room was great and had the most comfortable bed of all the hotels we strayed at during our trip to the U.S. its a very charming place to stay and I would definatly recommend this hotel and the area for your stay in la. The only problem was there was a lot of street noise at the back of the hotel in the morning but it was'nt a big deal. Also you have to pay for parking at the hotel which is $21 a night. Cheaper parking is available in the area.
Location, cosy feel, helpful staff Bathroom felt a bit dated (but it was perfectly adequate), no reply to an email query I sent following my stay
A very good hotel in the right location There was nothing i didn't like about this hotel
Great hotel with soem real history in a great location. They ahve done a great job of up-dating without losing the history. The staff were very friendly and helpful. No.
The hotel is very welcoming and and has an overall relaxed vibe. excellent location. it's very vintage in its deco look, but well maintained. you feel like you've stepped back in time. quite charming. and, the staff is very gracious without being intrusive. I actually have no negatives. my experience was ideal!
The intimacy of the hotel - it is private and feels far less commercial than the larger international hotels.
Had the charm of an old classic hotel, yet the rooms were fully updated and quite comfortable. Great small hotel feeling. Close to the pier, shopping, and dining options Just hate paying for parking, yet you are right in the middle of Santa Monica. Just an pet peeve, not a negative for the hotel.
Convienent location and excellent staff for directions and limo within 3 mile radius of Hollywood. Lounge closed very early for renovations.
It seems like it is falling apart and falling way behind the times. Ni restaurant, no room service, no bar. No coffee until after 6am...no coffee maker in the room...the gym is getting archaic..no free wifi....my tv did not work on this trip....I've been staying there for 10 years but I think I will have to make a deal with the Mondrian next door.
Fabulous boutique hotel. Rooms spacious, beds cozy. Gorgeous pool area with great views. Staff lovely. Loved it. Perfect, away from the maddness. If you like to be off the tourist strip and feel like a local it's a perfect part of LA. Fabulous restaurants and nightlife on your door step.
posizione e confort
Everything was exceptional. The training facilities/gym were a little lacking, but good enough for a short stay.
Stylish rooms, good location of hotel Rooms run down, not very clean (chewing gum on carpet), restaurant low value
Friendly staff on arrival. The ceiling/walls seemed paper thin as noise was excessive from people walking in the room above. Also the noise coming from thin windows. Upon leaving I advised the man on checkout about the noise and my dissatisfaction. He chose to ignore my concern and seemed more interested in charging me for mini bar use. The other girl who he seemed to be training apologized for the noise. This interaction did not make for a good impression of The Grafton.
Great location, great comfort, amazing poolarea.
The location was great, and the hotel had a fabulous boutique feel about it. Very noisy, we had to chage rooms, but the noise continued. We could hear everything going on above us.
The walls in this hotel are paper thin. You hear everything. Other than that, a nice hotel.
Quite convenient and not far from the City Centre... The rooms are too small and have to pay for Wi-fi service...
Aesthetics No hot tub
Great value hotel in a great location
Central location in the Hollywood area. Beautiful interiors from lobby to restaurant and inviting exterior areas around the pool and outside bar. Excellent and fast service all over. One night when we had a little plumbing problem : ) in our toilet, the janitor fixed it within 10 minutes. Could definitely book this hotel at my next visit to LA.
The room selection was fulfilled. I have been staying at the hotel for almost 15 years. Fan Coil Unite was noisy.
The location ws great! No bathrobe
The hotel is tired. It has two elevators that hold ten passengers. One of the elevators was often out of order. Sometimes there were guests stuck in the elevator. There was no way to use the stairs so wait times to get to our room were long. Our room was small. The TV was not working well. Mediocre at best.
Had problems with lock system on door. Maintanance man came, removed complete door handle and then disappeared. After an hour waiting we needed to go out and security were most unhelpful but finally came and stood by door so we could leave room as there was no way we could lock it.
The staff was friendly, attentive and available for all our needs.
I told them we were staying for a special occasion and they had the availability to upgrade our room. Very accommodating made the night special for us, despite the many events happening in and arround the hotel (holiday parties etc.)
The location was great. The room was a little small, but had charm. We were comfortable there.
Very close to amenities and entertainment relating to my stay. Construction and hammering started very early in the morning so I never slept well. With jet lag on top of it, I came home totally exhausted when this was to be a relaxing few holiday days. Also, my window looked out onto the roof of 2nd floor and workmen could peer into my window. As a result I had to keep my curtains closed at all times. I did not get to enjoy the daylight. Room was very small and not altogether clean - dirty carpet and automan. Certainly not at all what I was expecting from a superior room. Overall not a great stay.
Great rooms. Great bar. Wonderful onsite restaurants. Wonderful location. Fantastic staff.
The rooms were clean and comfortable. There was no late night snack bar.
$28/day parking fees! This was not mentioned at time of booking. Reserved two rooms with two double beds in each, as our party consisted of two families of four. Was given two rooms with 1 king bed in each. Staff was rude and seemed annoyed that the reservations were booked via 3rd party. Rooms were on the small side and out dated. Very small pool and jacuzzi. Breakfast buffet is $24 for those interested.
Didn't know what it was. It was better then I thought. Nice staff. Nice place. Stay there again. Time and time again
I didn't enjoy that I had to pay for parking when I'm already staying at the hotel and paying for the room it's bullshit my bank account is now over drafted 100 dollars because of this
Close to the airport, clean room, friendly staff, quiet, good dinner recommendations, shuttle was on schedule. We had to move into a 2nd room because the air conditioner wasn't working in the 1st. There was a $9.95 charge for the WIFI connection. The continental breakfast charge was too much ($19.00).
nice room. comfortable bed. everything worked Terrible pickup service at the airport. We waited a half hour for the shuttle, and finally I had to call the hotel to request a pickup. The other hotel shuttles passed by every 10-15 minutes.
Parking is outrageous, additional tax and no free wi-fi. Ridiculous!