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Luxor is on the strip, has a cool theme and is pretty fairly priced for being the experience that it is . We had possibly the best waiter we've ever had. The easy connection to 3 other hotels was also very nice. First the buffet was mediocre. The hours for the pool are super limited. Finally, it just seemed phoned in to me. My room overlooked the central square of the pyramid, but it was the back side of some store fronts. The view was of some generators. Someone nearby had a cat which was clearly left alone for two nights, and it was lonely. It meowed the whole night both nights my family stayed. The staff apologized but didn't do anything about it. When all was said and done, it wasn't great.
Better value than neighboring hotels Rooms a bit older.
The hotel staff were friendly and the hotel was clean. The standard room booked through this site is in the main tower. The front desk clerk warned us that in the summer, these rooms take a beating from the sun all day and the air conditioner can't keep up. As a result, the rooms will be 85 degrees for most of the day. This is ridiculous. I payed to upgrade to be in a back tower that had better A/C, which worked fine but was even more expensive. Also, the rooms did not have enough pillows or towels and it seemed like they were unprepared for our visit. Valet was also expensive.
Cannot deny that the overall offering is a great value. Mrs. Donna at the registration desk was wonderful. Public House staff were all excellent and greeted us every time like we have been here many times over. Showing its age. I need of an overall facelift. Common areas seem to be kept up well however the elevators, hallways and rooms are quite worn. I did have an issue in the deli. in line waiting for my order #98. #94-97 (persons unknown to me) we were all standing there waiting, Everyone took 1 step forward and received their orders without hesitation. #98 she recoiled and pulled the order back and asked me for my receipt! Why did you not ask anyone else for their receipt, we have all been standing here for 5+ minutes? I guess 'I' looked like the sandwich thief that they have been alerted to!
Love the Luxor. Not my first...maybe 5th time. 3 night room comp, 1 Mlife rewards. Clean and I had no problem with air conditioning. Staff are super friendly and helpful...Big Ups to the Bell Staff! Didn't use the pool this trip. In June, had not issues. Housekeeping service-excellent.
Location. Mobile check in. Clean and comfortable. Not too smokey in the casino. Parking was very difficult. There was no first floor parking so we were told to go to the second floor. There was no signage. We couldn't find a way to get to the second floor. Just had to circle to something became available.
I like how it was super easy to find everything & remember where everything is at. Amazing experience I liked everything. Nothing here to complain. Can't wait to book again
I've been in Vegas 3 times and no doubts that Luxor was the best resort ever. I had everything that I want in one place. Rooms are kind of old but I think is because of the themme. Not a bad thing, rooms are incredible and clean. I was happy with my choise of hotel this time. Trully recommended.
We spent 2 nights there our room service person didn't come to late in the day so we didn't get any cleaning done and we had to call for extra towels . And waiting in a long line to check in was awful after traveling.
Pool There was no refrigerator in the unit I am diabetic and in need to keep insulin cool Also there was no water in the morning and I was not able to wash off my shampoo We called to fix the problem but no one came bvwey bad service We paid too much money for this room and was not even able to bathe
I hadn't stayed at the Luxor in about 8 years. I was disappointed the restrooms in the casino were not very clean. There was an issue with the water in our room, we had none for the morning. There was no running water. We complained to staff and they said they were aware of it. I wasnt able to take a shower. No apology from staff nor any accommodations were made.
Comfortable bed. There's no refrigerator, coffee maker in the room.
I've always stayed further north and this is the first time at Mandalay Bay. I was lucky to be on a high floor overlooking the strip. The service was great and staff helpful. The Michael Jackson show was one of the best I've ever seen. My room did not smell of smoke. The casino smelled of smoke no matter where you were. The location was a few miles from the center.
Friendly staff Resort Fee's
I liked how the restaurants were in the same area, so you don't have to walk from one part of the casino to the other when looking for one to eat at. I didn't like that there was a fee for late check out.
Horrible customer service. Someone walked in my room while I was getting dressed. They then deactivated my key and I was locked out of my room. They then said I didn't have a reservation when my belongings were still in the room. It was a nightmare.
I tried to cancel my stay and it was 36 hours before I was going down and I was told I was not able to do it so I lost out on $100 and I'm not happy about that I will no longer be coming down to the Mandalay Bay to stay there that is ridiculous that I cannot get my money back specially with it being 36 hours so I was going to be there
Quiet, nice staff Expensive sundries in the convenience store, but that's vegas
The crab legs. The line to check in was 2 hours long. The car was damaged in the parking garage. WiFi was not secure. Pay $5:00 to use the coffee maker. Restaurants all cost more than they were worth. Management seemed indifferent to all customers. Never even heard anybody win on the slot machines. Our room needed a rug doctor. The only guests that smiled were shooting cocaine.
Pools atmosphere cleanliness views Hidden fees I did not expect High price of food each time
Loved the beds, and the rooms That it took over 2 hours to check in. That the great pool, was wall to wall people, so really hard to enjoy. Smelled of weed when we got off the elevators.
Great room. Clean and gorgeous contemporary decor. Very helpful staff. $5 for a tiny box of Cheezits at the gift shop. Also, spending almost $4 for a bag of M&Ms. They should at least put prices on the items so it's not a big surprise when you are already at the register.
Loved the well appointed room and our fabulous view of the strip. Really comfortable beds and lovely sheets and pillows. Staff was friendly and room service was surprisingly quick - especially for super bowl weekend. We had a problem with the water at first- it was scaldingly hot and we couldn't take a shower. Engineer had to come and run all the hot water out of cold line in the tub. Then we could shower- with the tub still running! next day it worked and then it happened again- but we now knew how to get it to work. Apparently the whole bottom half of hotel was affected. The gym didn't have any weights under 10 lbs. gym could definitely be improved a bit. All pools were closed. Guess cuz it's February. Don't know if there were any hot tub options.
Fun dealers Worst check-in experience i ever had.
Room luxury, ambiance, calm and price Staff, charged twice for parking, they didn't have our room upon arrival... and wanted to "upgrade" us with a room with an appointed bed...
The room is amazing and is the best part about this hotel. The front desk staff was unhelpful and almost ruined my trip. Checking into the hotel took over an hour and they initially charged my card an extra hundred dollars for not honoring my reservation.
This is far from a 5 star hotel. It's more like a 3 star. Rooms are cut up into small sections. Room service is horrible. The hotel shows its age with every turn. Room, room service, food and hotel conditions.
Overall, liked the cleanliness and updates of the rooms in the Delano. Staff very friendly and courteous. Bed was comfortable. Liked the tech upgrades with USB and VGA connections! Bathroom fixtures could use some updating: no rainfall or side jets in shower, no bath gels/shower gels/lotions whatsover. Thank goodness I had my own!
Very clean, high-end, sleek, modern hotel and rooms. Lots of amenities. Access to all Mandalay Bay facilities. Easy check-in, check-out, parking. Rental costs at pool (at MB) for various items were entirely too expensive, even for Las Vegas (what was that resort fee for if you have to pay for seats at the pool?) Very long walk to pool and have to walk through casino to get to all pools.
The place is beautiful... That you didn't have plenty of options for allergies and the waiter was no help in suggesting alternatives.
On of my favorite places to stay in Vegas
The room was fabulous! I was expecting it to be small but I was surprised by seeing that we had 2 separate rooms, 3 Tvs (one in the bathroom), wet bar and 2 toilets. The suite felt like a modern apartment. Couple of electronic devices were not working. The iPhone docking station would not work,the weighting machine was busted (minor items) The biggie was the shower, good layout but the water pressure was weak! Better shower would have made the stay even more enjoyable. Also didn't like that there was no complimentary tea or coffee in the room. When you pay $30 a day resort fee on top of the booking you come to expect such basic amenities.
We were upgraded to a suite and it was beautiful. Had the best time! Staff was pleasant and accommodating. We will be back!!
The hotel was extremely clean, really nice and modern. Loved how each room had a tv...including the bathroom. Shower was very very nice, tub huge, mini fridge was convenient, lots of space and great view from room. Staff was super friendly and bar downstairs was very nice...smelled great too. Elevators were quick & always available I hated that I paid $225 a night and it didn't even include free coffee in the room!! Everything was more expensive like the restaurant downstairs and valet charged for parking. $18 per day is ridiculous when I'm spending all kinds of other money at the hotel & casino. Even if we didn't valet, it was $10 per day to self park. Absolutely ridiculous.
Classy, swank Didn't realize it was a dog friendly hotel. I wish I would have had the option to be on a non-dog floor. Difficult to find pool.
My husband and I stayed here before but it was known as the hotel. It was great then and even better now! The property is beautiful. It smells wonderful In the lobby. And the bartender makes awesome dirty martinis! N/a
I like the simple process of checking into the Four Seasons in Las Vegas. No forced march through a smoke filled casino. Staff was fantastic.
The hotel was quiet - much quieter than Mandalay Bay, which is what we were looking for. The room was very nice and very clean. Staff was friendly and helpful. Overall a very pleasant stay at the Four Seasons! Nothing!
I liked that it was part of the bigger Mandalay bay hotel but seemed separate. It's own lobby and entrance made it seem small and cozy. My friends complained about how loud mandalay bay was. four seasons was just right
Good location, comfy beds. A bit of a nice departure from Casinos, and partitioned away from Mandalay, which it shares a building with. It's kind of like everything else in Vegas...a cheaper facade of the real thing. Staff isn't engaged like at other Four Seasons, dirty common areas (room was immaculate), and things just aren't quite "on point" for a place of this caliber.
Service was impeccable, room was well kept, with furniture like new, amenities and pools were well worth the price when compared to other hotels on the strip. This was a hotel with class and manners. Some noise from party pool across the beach could be heard in the room on 37th floor, it was muffled but still fairly audible.
Non-gaming hotel meant no exposure to smoke filled casinos during check-in or for lunch/dinner. Extremely friendly staff cognizant of our visit to celebrate my boyfriend's birthday. They sent up a sweet birthday dessert. Accommodating with non-allergic pillows and duvet. Surprised no chocolate with turn down service and no slippers as well.
Dinner at Charlie Palmer Steakhouse was HORRIBLE.
Great service. Exactly what you would expect.
The room was well decorated and the beds were very comfortable The quality of the experience and service was poor. The staff was poorly trained-- it definitely did not feel like four seasons level service. I later learned that it is a franchise and they operate quite differently from the other hotels.
Elegant, clean, nonsmoking property makes for great air quality, attentive service, beautiful room and beautiful public areas Can't think of s thing
The room was great and the entire hotel staff was awesome!
An upscale and quiet Vegas experience. Exactly what I was looking for.
Clean, nice room without unnecessary frills. Bed was too soft. Transportation to the Las Vegas strip could have been much more frequent (every 15 minutes would have been nice.
My wife and I were very pleased with the overall customer experience. The staff was professional, polite, and helpful! No. The staff went above and beyond to make feel welcome. We were greeted every morning at breakfast which was very good.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Sizeable room, good breakfast, clean
The clerk who checked us into the hotel. He was very informational, respectful and helpful. We wish that breakfast would have been a little earlier. We didn't get any breakfast before leaving for the airport.
Free upgrade to a beautiful 1 bedroom suite. Concierge/desk person wonderful
Clean and new I didn't mean to book a hotel that far from the strip. The area selector should be more clear, otherwise I would have never booked at this location.
The room was spacious and clean.
The suite was a decent size, the location was perfect, and the staff is very attentive to meet clients needs. I didn't like that the Hotel's pool was closed, they have an amazing outdoor facility. I was looking forward to it. Although the pool was not open, I was told that we were given access to two pools from the hotels across staybridge. We used Hollidays in.
This guest did not leave comments about this hotel.
Everything but the knock on the door, frankly We got an insistent knock on the door at 6am (after having arrived at 1am w/ small kids) waking everyone up. Once I finally got to answering the door, he said he had the wrong room and just walked away. Sure, it was an honest mistake, but messed up our first day.
The room was more and better than I expected for a basic room. All the amenaties were excellect, bedding and furnature was excellent. Everything was great during checking-in and sleeping, however at morning everything went bad. I disliked that the housekeeping staff. They constantly kept knocking on my door to see if I left. Check out is at noon, I put the "Do not Disturb Sign before going to bed because I like to sleep in. They came to my door at 8:35 and I told the young lady that I was here. She was polite and left. I checked the the sign and it was still there in the door's card reader. I hurried to breakfast becase they close at 930 which is very early. I had nowhere to sit becasue the dinning are was completely full, but I made a plate to eat in my room. Would be nice if trays were available. Housekeeping again came at 1030, she was polite and left and the sign is still in the door's card reader. Other than that my experience was good but when I left I felt as if I was hurried out to leave.
The staff was amazingly friendly and helpful.
The fact that there was a big dead bug in the middle of the floor when you came in the room was not a pleasant sight. Then there was roaches in the bathroom. The photos were very misleading in what the rooms look like. Not a good experience. The neighborhood was questionable.
Leaving Staff thought it was totally normal not to have towels for guests, when I asked if they would bring it to my room when they came in they told me I could come down and get it. Ended up having to dry off with the bed sheet after showering.
Close to strip was the only good thing. For both nights maids never cleaned the room and floor was so dirty my baby's feet were black.
The staff saved my stay The rooms and lot was dirty. Pool was gross. Door locks didn't work. They charge for everything. They have roaches and don't care. This hotel doesn't clean you room on Friday or Saturday if you stay for the weekend.
That is close to the casinos Smell, they don't clean is really old and the door keys didn't work
Nothing I didn't like anything
The only thing good is the location. I went with 3 girls and we stay there with only 2 towels. They never gave to us more towels. The bathroom all the time we take a shower the water cames to out the bath.
Short walk to strip. Kind, but unhelpful staff. No hangers. Dirty bathroom. Unhelpful staff. Horrible breakfast.
We loved the friendly staff!
appreciated being able to get out easily compared to resorts that are too big. I like older places, this was very functional/practical. liked the wood floors, roomy but in need of updating. clean enough. bed was comfortable. too pricey for what you're getting. needs some TLC. update the place, great location though.
The location to the airport and the strip are pretty good. As for the room, think any American movie where there has been a person on the run from the law hiding out, with drug dealers or other types of baddies busting in and shooting everyone up and you'll get the picture. So I guess the atmosphere of it being a quintessential budget American hotel is maybe a positive too (depending on how you look at it!)! I've stayed in cleaner, better well-maintained motels in my time. It wasn't the most restful nights sleep, though I guess you get what you pay for!
it was perfectly on the strip without being a casinò. it has a pool and its parking is enough for one car for room. there wasn't a coffee machine nor the hairdryier
It is right in front of the Mandalay Bay
Location is decent Smelled extremely strongly of cigarettes, and I'm not a picky customer.
It was quite central and close to the attractions. It was really dirty, with a lot of beetles around, the beds were broken and the owner what me to pay an extra on the amount even if I had the riceve of the price with me!!!
close to mandalay bay convention center cockroaches... gross!