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Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
Clean, Very accommodating, courteous staff and comfortable amenities we were very pleased and would highly recommend
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
Your cleaning staff is unsurpassed. I hope they are compensated as they are the behind the scenes success to the beauty of the resort.. When I went to check out there where all sorts of extra fees. I made no room charges. I called the front desk and they removed them, I asked for an emailed copy and they sent two. One for the resort fee's which is so silly if you pay for a resort yet can't use the refrigerator, the other email was over 650.00! I went to the desk and they said it was an error? A lot of unnecessary anxiety for an error!
The hotel is beautiful and in a good location. For the money you are paying you don't get much value. Also, I expect that when I am paying this sort of price per night that when I walk the hallways to get to my room I don't have to see everyone's room service tables and left over food. I also didn't like the fact that they want to charge you 35 USD/night to rent a refrigerator. Some things should be included in the price.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Smoking in casino
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
Rooms were amazing The music from the night clubs in the area went until 3 am
Great customer service
Room was older feeling for such a new hotel, and for a lesser price, vdarra or palazzo are infinitely nicer and amazing in comparison.
everything but the wifi please up you wifi game!! It is one of the most important features!
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
Very nice room. Night time registration staff was very friendly; day time not as much. We had to switch to another room because the first one we were in sounded like a strong breeze was constantly blowing, almost as loud as if a vacuum cleaner were right outside our door. They moved us immediately upon request.
Very conveniently located. Excellent valet parking Main restaurant on casino floor very noisy. Unable to hold conversation.
Location was great! It is hard to get to your room. Especially when you have luggage.
The hotel was very nice with great staff. The location on the strip is great! Food was outstanding in all of the hotel eateries. Very easy access to all of Vegas either walking the strip, seeing the Bellagio fountain show across the road, or catching a taxi to see more of Vegas. Had prepaid for our room we thought and then was stuck with an unexpected resort fee upon arrival. Prices for everything from restaurants, drinks, to gift shop items are outrageous.
Eateries on property The experience, the crowd, the noise in the room, the drip all night long in tap of tub
. The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place . The coffee in the rooms were horrible. All and all ive stayed at a motel 6 and was more satisified with it than the Paris. Very disappointed and what a cheap place
Bed was comfortable. Nice to have a coffee maker and a fridge. That the housekeeper didn't replace our used wash cloths. No shower cap and bad bathroom lighting.
The hotel is beautiful and much larger than appears on the outside. The pool side area looks inviting and they do offer a spa/gym that looks agreeable but my visit was purely for business purposes this time and I was unable to use these amenities. I had dinner at Mon Ami Gabi and it was fabulous. Menu was fantastic, staff was friendly and attentive, and the food was all brought out as requested and very very good. Petite Suites are gorgeous with a nice meeting/sitting area and two bathrooms which was convenient and the beds were comfortable. Upon arrival there was a very long wait to get checked in and it seemed like there were more employees standing around rather than calling on guests to help them. They have "rapid" check-in machines that seem like a waste of space as I couldn't get it to work for me no matter how I tried. The first room I was checked into was a beautiful petite suite but had a rancid smell and upon calling maintenance and waiting roughly an hour they came in and told me there was a gas leak coming from the sewer due to a broken seal in the toilet that the maintenance guys were aware of and shocked they actually put somebody in the room. Instead of helping relocate me and my luggage they had me pack my bags and go back downstairs to wait some more so that I could get reassigned a room. My second room smelled equally as bad but like a children's pool that hadn't been cleaned all winter. Within 15 minutes I had a horrible headache and was back downstairs. They moved me a third time and offered me a small credit to use in one of their restaurants or spas. Although this did not make up for what I had already been put though (and the stress, anxiety, and headache I was now stuck with) I was running late to a meeting that I should have had plenty of time to prepare for so I took what I could and ran. I had my meeting at their French Bistro and it was lovely. My bill came, I charged it to my room, and retired for the night knowing I had a very long day ahead. After getting back to my room I realized they have no water located in the room. I was exhausted and the thought of going back downstairs was dreadful so I just went to sleep. Upon waking I found my bill and realized they had not removed the credit I was given for my previous days troubles. I called downstairs and they told me that the restaurant, although located at Paris, is not owned by Paris and therefore was not approved for the credit. I was told if I wanted to speak with somebody at the desk upon check out then I was more than welcome but there was nothing they could do for me. So back downstairs I went, again. After waiting a few minutes I was helped by a lovely lady who tried her best to understand the situation and show that SOMEBODY in that hotel cared at least a little. At the end of the day I got onto a flight to come home wondering if I could every come back to Paris for anything more than a restaurant that wasn't even owned/operated by the hotel. I travel to Vegas for business multiple times a month and would like to be able to say I would try this hotel again but I am extremely unsure at this time.
No free parking . Was not given the option to park for 20 mins also while I checked in. I had to drop my rental car at the airport and return in Uber. While checking out luggage services refused to get my luggage at the North End entrance which is the designated pickup spot for Uber/Lyft ( this is deliberate to force you to use cabs) . I had to carry 2 carry ons and a large check in bag from one end of the hotel to another (half a mile almost) to reach the North end . Luggage services did not provide a trolley as well. Very disrespectful of paying customers. Luggage services , parking rules
It was comfortable, and the location was great. It was nice and comfortable, until I smelled something rancid in the bathroom. The smell was coming from one of those huge National Geographic sized cockroaches. I told the front desk but all they offered to do was clean the room . That ruined my whole stay . I paid to stay somewhere nice if I didn't mind roaches in the room I'd stay at one of the many cheap motels Vegas has to offer
Beautiful room. Comfortable stay. Able to use a kiosk to check in rather than wait in a long line to check in. Plus, we got to check in early! Being charged resort fees of over $30 per day. Pool is closed. We didn't use WiFi. What am I paying for? Plus only 1 of the 2 keys worked.
lady at desk who helped me to check in, was the best. friendly, efficient, and knowledgable.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
From check in to check out, our experience was perfect. Gorgeous hotel, beautiful room with very comfortable bed. We had friends that had a wrap around terrace suite which was gorgeous as well. The pools could have had a little more upbeat current music, also some more wait staff for people not in cabanas. Every request we had was fulfilled immediately. I would stay here again in a heartbeat!
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
It is a first class Hotel with excellent accommodations and friendly staff. Limited and costly food to choose from.
Nothing I never booked the hotel!!!' I never booked with Kayak..it's a mistake!!!
Check in Receptionist was quick and very helpful with where things were in the hotel. Room was comfortable and the views of the fountain were great.
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
The hotel had everything good food, clubs, shopping.
Reception staff always need yo refer to manager and didnt know how to handle things. Although i had a late checkout they keep me waiting for over 30min at reception to find out how it works.
The staff was incredible after initial checkin we got married and we always wanted to stay here. From the staff helping us get a fridge for our top tier of our cake, to the staff trying to fix the dilemma of it not fitting to the celebration of our new future as mr and Mrs our entire stay was so memorable and we can't wait to go back and stay there again. Thank you so much again to Ernesto Rebecca g and Enrique ohhh and Mariah look for them when you go to the Cosmo they'll do Right by you! I didn't like checkin it's a bit slow and enough desks staff were not available considering it was a holiday weekend it should been over staffed. The most upsetting upon arrival was the gentleman Dave who checked us in, he wanted to rush us out as well as upsell me without really trying and while I stood in line watched him look over at the line pretend to do busy work and after 20 mins of watching finally have him call us over to start the check in process. He didn't even say congratulations or ask if it was our first time where we were from let's just say he forgot all his customer service skills or was filling in cause it was not pleasant. Besides the initial start to our wedding weekend the middle and ending was vindicated and amazing.
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
Beautiful and fabulous casino was luxurious and over-the-top with marble and statues and the pools were awesome. I will absolutely return again.
How clean and fancy everything was That I only stayed one night
Loved our room asst
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
The tv in our room did not work and nobody came to fix it.
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
Spring for the Petite Suite, well worth it!
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
Very few amenities at this hotel. Plumbing kept getting backed up. Shower head came loose. The pool area is drab and quite boring. Very thin walls. Just a very BORING hotel over all.
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
Room Too much dust to clean in the room
The location, actual room, amenities were great. Glad that they had a bar on the property My room had a defective closet light, it was hard to see inside
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
Room layout was smart and fit my needs
Clean new Lower key Close to cosmo Pool just ok
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
Liked the fact that I did not walk into a casino each morning. If you wanted to gamble then it was just steps away at the Bellagio or Avia
Everything from the front desk employees , cleanliness, & modern look. N/a
Room size Hidden fees, clerk not friendly
Room , casino
Location was great and right off strip. Walking distance to most attractions. Poor water pressure in room, no bathroom exhaust fan in room.
Price Worn out. The facilities look used and abused. Furniture in the room is horrible. Even the pillows are exhausted. The hallways look like they have seen much better days.
Good location on the strip and nice casino No towels in the bathroom Rooms looked a little bit shady Pillows are very numerous but all felt like stone
Location seemed central to lots of stuff in Vegas. Casino and storefronts in the hotel. Price was reasonable. Sinks did not drain. Super irritating to have to had shaved, brushed teeth in a sink that wouldn't drain. Not worth changing rooms because I was there one night but this will definitely make me think twice about looking here again.
I liked the location. The hotel is right there near the strip and easy to walk to food and shopping. The lady that checked me in was really nice. The room was dirty and out of date. One thing that really frustrated me was the parking. I think when you check in they should explain parking to you. I tried to use my room key for parking and it still charged me $8.00. I probably won't visit Vegas for another 15 years.
On strip, affordable Waited 2 hours to check in
Theme I felt as though the room was described as much nicer than in reality it actually was, no point in adding their additionally "nicer" rooms
Good location, good pool No fan in bathroom, my AC wasn't working, I paid extra for view and got a view of back of buildings. No re refrigerator, even motel 6 has a refrigerator.
Water dripping from the ceiling . There was hair on the walls of shower . The pool closes @ 5pm and the slide family water slide is not always open .
Location on the strip Casino Bars Process of getting a refund Not informed of renovations or water outage; affected floors 6-18 Room smelled of mildew
Location and comfort
It was a nightmare. DO NOT book there for vacation, no matter what! We got all our things stolen from the bell boy room and they just gave all our stuff for a person without double check it. We were left with nothing, it took them 30 minutes until they called a security guy to come and he forced me to write a form in another language. The manager didn't even approach us until we demended to talk to him. He went out and accused us for their mistake and gave us zero asdistance. They didn't check the cameras, they have't told me who took it or where they went. The hotel manager didn't offer us any help regarding the hard and dangerous situtation that this insedent caused to my deabetic wife. The manager of the hotel even threthened to kick us out of the hotel. Their behavior for tourists abroad is horrible and I recommend you to stay away from the hotel. They ruined our honeymoon. An early check in will COST you. There are much better hotels in town.
Location is fantastic. Good value for Vegas. Just not all that impressed. Had to switch rooms because our room type was not available on our first night. The pool waitress charged our card so many times it eventually was declined, and we had to use a different card.
Great location in the heart of The Strip. My family and I enjoyed walking The Strip and seeing the sites during our for night stay at PH. Our updated double queen suite featured modern decor and very comfortable beds. The hotel was a bit pricey.
The best part was the casino and the mall that was close. The faucet started howling for no reason, had to turn it several times to stop. The toilet started leaking and by the time the staff showed up it had stopped and dried. They initially gave us a room that people were still staying in. They had increased their hotel fees plus taxes in the two days we had reserved the room. The parking was ridiculously far from the hotel.
This hotel was wonderful and affordable. It sits central to everything on the strip. There is a fantastic mall attached to the building, plenty of delicious food nearby, and the staff were extremely accommodating.
Location Stains everywhere in room and paper thin walls
Location is excellent Check in is a nightmare, only one staff member on the desk to check in a long line, and VIP members kept jumping the queue. Line barley moved for and hour.
The location was great. The wait time to use the elevators was horrible. A pipe burst and there was water everywhere. It killed about 3 hours of our day in wait times.
Loved the soaker tub and view. Room was very clean. Friendly staff
Roomso comfortable and good size.
We love this hotel because it's the first one we stayed at in Vegas and we have such great memories there. Having said that, we will not be staying here again until after renovations. We understood that there would be banging, noise, closed pool and pub, but what we didn't know was that we just wouldn't enjoy our trip at all. I want to keep fond memories of this hotel, so we will return after renos. They seem to have a great plan for the future of this hotel and we are super excited. We come to Vegas multiple times a year. It was the first time we used the concierge and they were very knowledgeable and friendly. And the massage that I received on the casino floor while my boyfriend was playing blackjack was fantastic (not something I would usually do, but when in Vegas, right!). Renovations, but understand the need for them!
Facility is nice and location is premium especially since we were attending a concert at the T-mobile Arena which is right across the street! It took us almost an hour waiting in line to check in which was totally unacceptable. This was on a Saturday afternoon and every time we walked passed the check in area the whole weekend there was huge lines. The hotel really needs to look into hiring or somehow streamlining their process. They do offer online check in and it is a new service so they need to advertise it more so people know about it.
Everything was top notch N/A
Rooms are good and bathrooms are dated. They are remodeling so you here construction noise every morning at 7am which gets old. Decent hotel of you get a good price on the room I would recommend it. Construction Noise.
Everything was perfect
Buffet was delicious The room was mediocre, the bed seemed broken the furniture seemed to be falling apart .
The location is the only positive Our first room had mold all around the tub and loud music next door. We asked to be changed. The second room also had black mold all around the tub and was generally very dirty. The towel bar fell off. The generalncleanliness was terrible. The shower would never give you hot water. Warm at best. It looks like they have stopped all maintenance on the rooms. Never ever again.
The location to the Strip Construction on multiple floors waking up guests at 6:50am! The sound reverberates through multiple floors and they do not warn you when you check in. This prevents sleeping from 6:30am to 6:00pm. The resort fee plus the parking fee is an extra $50.00 per night on top of the room rate and tax. There is also no pool at this property.
Location. After we checked in and when we got to the room the door was open and a plumber was working on the bathroom!! We had to leave for a couple hours while the plumber worked on the bathroom! Then they started construction, hammering, drilling and all kinds of loud noises on the room next to us at " 5:50 am "!!!! The worst hotel experience ever for me!!!!
It was a noisy due to construction outside our window.
Free room and rewards program food credit Soft mattress, construction noise, and 2days of some missing towels
The only thing i liked was the bed The pool was under construction and the only thing to do in vegas during the day is swim There was no fridge in the room The check in took forever The hotel was under construction At 8:30Am they knocked the door to check if we are checking out today ?! We know the check out is at 11:00 so you guys don t need an extra check. Never again monte carlo
I loved absolutely everything! Staff was very helpful and friendly. I will be staying here again in the future! No complimentary breakfast. I heard Giada's was amazing but couldn't get a reservation either of the two days I stayed.
Size of hotel for Vegas strip was a pleasant change. Great location in the center of the strip. Clean, new, fabulous pool, but closed by 5:00 pm. After a long hot day on the road, a dip would be nice. Nothing for free in Vegas any more. Charged for Valet parking, which has always been free, and the obnoxious "$40 resort fee" whether you use the amenities or not is annoying. Giada's restaurant was pleasant, but very expensive for ordinary food. Hostess was snotty and snooty. Her little black dress must have been a little too tight in the wrong places.
The staff was amazing and attentive . Loved champagne hour and 24/7 coffee. The pool at the Beach club wasn't clean. I wasn't impressed with the quality of the slots area.
Smaller, boutique hotel. Great showers. Complimentary SUV ride back to hotel. Friendly staff
Great location, staff and property. The night club keeps you up all night. My bed actually vibrated, physically vibrated, from 11pm to 3:45am. Worst nights sleep ever! MAJOR Issue that needs to be dealt with!
Service was the best i've experienced in Vegas from the moment you walk through the door the valet lets the front desk know who has arrived prior to your checking in so they literally already know your name as you walk up to check in, to the countless interactions you have with the Cromwell staff. This hotel outshines the likes of the Encore! The rooms are a clean and very well designed! I'll be a repeat customer for sure!
The hotel management was unresponsive. I travel extensively for business and would never recommend this hotel.
Great location and facilities. You can hear the night club music loudly in your room until 4AM.
The Cromwell delivered! This has been by far the best stay in Vegas. They exceed in customer service and deliver 100% satisfaction. No waiting to check in and absolutely amazing rooms.
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
Has class and sophistication. The staff is wonderful And the location is perfect. Great food and service.
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
Beautiful facility, modern design, very well maintained and clean. We really liked the room and the location of the hotel. Negatives -- I had requested an upper level room when I reserved, but at check-in, I had been assigned a *very* low floor room -- Front Desk staff told me I could NOT change to an upper floor room because "the booking company controls the room assignment". ??? The morning of checkout, the Front Desk informed me that I could NOT have a *15 minute* checkout extension because of my "reservation type". Also, had to wait 30 minutes outside for the valet to retrieve my car. (forced valet parking -- no self-park possible at Vdara). This was on a relatively quiet Tuesday morning -- can't imagine what the wait would have been on a busy weekend.
My friends and I (4 ladies in our late 20's, early 30's) traveled to Vegas to celebrate a birthday and stayed at the Marriott Grand Chateau. We selected this hotel because of the price ($207 per night), location (1 block from the strip and directly across from Planet Hollywood Mall/Casino), and room set-up (2 bedrooms with 2 full bathrooms and kitchen). The rooms were amazing and we had plenty of space to spread out and be comfortable, esp with the extra bathroom that we found extremely helpful when we were getting ready to go out at night. The only downfall is the early check-out time of 10am. Also liked that is was a non-smoking facility, which gave our lungs a break! Early checkout time (10am), but the hotel will hold your luggage for free.
Great location - across the street from miracle mile entrance. excellent staff - helpful and positive. Cozy pool - food drinks and music with lots of mid day sun. Comfortable rooms - very quiet at night with quality beds. Wi fi worked also worked well. No room service, food availability is limited. Snacks were good enough for us though. Our room had a microwave which came in handy.
Used the 2 BR. Nice having room to relax. Upscale. Pool areas nice. Close to strip.
Who needs the strip when you stay here? With a west facing room, we had the best view of the strip, and city center, without all the noise. We were only a block away from the strip, and our room offered so much more Then the traditional rooms on the strip. Having a room with the kitchen helped us save money by allowing us to bring our leftovers back to the room and heat them up. That was certainly an unexpected perk! Been able to wash my clothes before coming home save me the stress of having to do laundry as soon as I get home. It was a coffee shop and market downstairs along with the fitness room, there was nothing to miss about the strip at all. Loved staying here!
Kitchen included. Beds are comfortable and location was away from the strip so easier to get rest at night.
Great accommodation, Great staff at check in, valet & porters Pools on 5th floor & roof a very nice touch. Concierge staff were not very helpful. Mae in particular was rude & not at all helpful. Only critical comment re the suite, carpet badly worn.
I liked our room layout. Especially the view! Very romantic. Very spacious. Money well spent. Couldn't find the I've machine.
The location was perfect, one block off the strip. Walgreens is also one block away, great for stocking up on groceries and goodies. The staff here is incredibly accommodating. Rooms are rather large, with full size kitchen, and washer/dryer. This hotel does not have room service. Rather small detail.
Great room, great view, gated entrance, best place in Vegas we have ever stayed at and we have been coming to there for years for conferences. Nothing
Can use the MGM pool. Nice kitchen. So self parking
early check in was promised, then not delivered. Staff also promised to deliver items to our room that never materialized. Lastly, room was not stocked with basic utensils and glasses early check in was promised, then not delivered. Staff also promised to deliver items to our room that never materialized. Lastly, room was not stocked with basic utensils and glasses
Stayed for 2 nights in a balcony suite with a view toward the strip. View was nice. Very clean suite had a jacuzzi tube for 2 and a firm but comfortable king bed. Air was set at 72°. Kitchenette with microwave, small fridge, stink, stove top perfectly suited our needs. Check in was easy and fast. Private entrance and complimentary valet service was the cherry on top. Would definitely do this again. Good value for the $.
Staff was great!!!!! Facilities were very clean and well maintained! Room was spacious and nice. Location is perfect after a long day/night on the strip, it's actually quiet and restful.
I travel to Vegas for business and at the end of the day I want to get away from the casinos and noise and relax in a nice big room. The MGM Signature is a relatively new building with nicely appointed, huge rooms, the lobby is quiet, and the pools are quiet. You can easily walk to the MGM if you want to find the crowds. A great spot!
I chose the Signature because it had a charging station for the Tesla. I called to confirm they had it by phone. When we arrived I asked them to charge car for trip to La in the morning. They assured us they would. The next morning they bring up the car with 11 miles of charge. So we were delayed by about 2 hours and we had planned the trip to be in LA for a family event coming back early especially. I said "it's not been charged" Mario (actual name) says - "it wasn't me" I said but we have plans. "Nothing I can do" and walks away. I ask for his manager. He comes - frankly I forget his name - but he's the one actually responsible for setting the tone - and says - sorry - but nothing I can do." But our plans are ruined say I. We don't have a contract that we have to charge your car. Says he. "There was an implicit and verbal contract in your valets agreement to charge the car as well as the advertising of the availability of the supercharger and subsequently the valet saying he would charge the car." The utter disregard for any responsibility or care for a family of 5 traveling thru Nevada is unacceptable.
Manager was very sweet! Guest were freely doing drugs in the lobby. Dangerous place to stay!
We had a junior suite with balcony. We enjoyed the balcony, the location and the kitchenette. Great place for a family. You can enter without having to walk through a casino. Clean, spacious room.
I loved that the rooms were so well appointed and luxurious. But, my favorite thing was that The Signature was non-smoking with no casino, however, there was a direct through-the-hotel connection to the MGM Grand and the Strip. A short walk - maybe 10 minutes - and we were in the MGM Grand casino. I don't regret anything about our choice to stay here and would definitely return.
The pillows, are to soft
Very comfortable, quiet, close to river run and great deck with view! Had to call to get room cleaned and clean towels!