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very nice business hotel. Room was nice. Lots of street noise from night clubs across the street. When the Queue formed 11pm + and especially when the club closed 1:30-2:30am, the street noise was very loud (above TV level). The only night it was not an issue was when it was raining. The room also didn't have a bath tub.
staff very helpful room and details very nice. not a memorable place. everything/ everyone nice in a generic way. lack of individual character
Location, deluxe room quite good in size Housekeeping not on par with 5 star hotels. Sometimes they forget to clean the room. I have to call to ask them to clean otherwise they would wait hours and hours before they clean.
The carpeting in the common halls was old and worn, giving the hotel a dowdy feel, like something one might find along a highway used for a quick overnight stay on a trip to someplace else.
The location was fantastic. The out of town crowd the hotel attracts is undesirable... I often made to feel like second class due to the fact I am a woman... I hear this crowd often descends on London in the summer though so I can't slight the hotel for accommodating to them
Great location, great staff, great services.. the place is spotloss clean and neat.
Location is great, good access to big chunks of London by foot Rooms are spacious for a big city Staff very helpful Gym a bit small Too long a wait for elevators Breakfast crowded late in the morning, not so special
great access to numerous restaurants and shopping, staff is very helpful as is concierge with reservations
The Hotel was convenient to the Tube and a lot of very nice restaurants and shops. Their free wifi was very fast! The fitness center was a little small for that size hotel
Cleanliness Dvd equipment in room innoperable asked to be rectified staff could not repair.
Check in & check out is very slow. Many staff seem to be trainees. Check in is poor for a high class hotel.
walkin in the hyde park the receptionst telling me I had no booking. iI gave her my name twice.
staff is generally young or new (which is fine with me) but lacks some experience.
The room was particularly nice, very comfortable and homely.
Comfort. Location. Hotel of this standard and at the rate we paid per night, very strange that there was a charge for internet??? Did not receive the newspaper a single day, although promised by Reception.
The location, the club lounge and the bed The room is very small for an executive room.
Not enough choices of restaurents for a 5 star hotel
Love love love this place. It is the best service
great Christmas decorations...but too many of them. rooms are dated...particularly bathrooms.
The renovation work is fantastic and reminds me of true english culture.
The location and the high standard
Staff was fantastic. My room was great, especially considering the rate, although wouldn't have been worth the "full" price....
Fantastic Hotel Experience! The room, lighting and British-ish decor of the room was just what we were looking for. Everyone in the hotel was friendly, the room luxurious and yet affordable compared to other 5 star hotels nearby (our stay was half the price of other 5 star hotels closer to Buckingham palace and with a kind bed). Centrally located, the Langham was only a 10 minute walk from public transportation and minutes away from a Starbucks. If traveling with an infant, you have access to a refrigerator and can request a crib. LOVED the club room w/ complementary breakfast (6:30-11am) and tea time (2-4pm) was a great treat! Access to two restaurants, a bar and cub room provided many food options. Morning and evening room service was very luxurious. Definitely coming back and recommending. Front entrance does not have a ramp BUT there is a side elevator (important if you have a stroller). The bed we had seemed old as there was a BIG dent from where most guests must've slept (to be fair, most hotels are this way). I know this hotel had a pool, but for some reason I didn't see a sign for it, or perhaps we never noticed it.
Of course as always staff courtesy and the overall service is the main reason for us to stay at this hotel, despite the unpleasant experiences we had this "time only" with some of the reception staff upon our arrival which I will mention in the other Box. We are a regular customers and we know the level of services of this hotel however, we were totally shocked by the low service offered by your Supervisor at reception area Mr Sabestaian which was way below expectation.If he continues there he will certainly cause more damages to hotel reputation, Hotel mgt should consider giving him more lessons on customer service. Ms Suzana was of the same Category!. The rest of staff at the reception and other places were absoloutely all stars.
The Langham is an old fashioned 5 Star Hotel. In other words it deserves every one of the stars. Maybe it costs a bit more, but nothing is too much trouble and the staff are that great blend of friendliness and efficiency with not a hint of snobbery, which of course is a true sign of class. A great location and a real feel of opulence.
Everything about this Hotel is exceptional. The service and quality is always beyond any reproach. The location is also perfect. The price is high but you get much more than you pay for.
The hotel is located close to restaurants, shops and is a short walking distance from excellent theatres.The hotel staff and facilities lived up to a five star experience you expect from the Langham reputation.
the whole thing hotel was lovely the rooms staff the decor everything was nice choice of food and drink was great cocktails were amazing we wil def be looking to stay again in near future. was our friends birhday and they went out of there way and made occassion special cant wait to visit again
I loved the kingsize bed
pool tiny rooms even with upgrade weird hotel layout
Nice staff, vibrant bar Noise as I wa allocated close to club lounge, another privacy door should be installed;
Everything. Its the nicest hotel I've ever stayed in.
Excellent food, excellent concierge, excellent beds and pillows, excellently placed for west end. Receptionists were 'indifferent', very young waiting on staff who lacked the ability to make you feel welcome and special which is important when you are spending a lot of money and want to come away thinking you can't wait to get back. The 12.5% service charge on everything!
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
prestige,superb service and location liked it all
Location, hotel staff and facilities. Room could be a little bit bigger (given the price).
lifts a problem
near to every where ... and thing when they cleaning took glasses and not bring them back
every thing is great nothing
Hotel and staff were great The problem was with Active Hotels as the Hyatt had received no notice of our booking and so we were lucky to be able to get in. The Hyatt staff were great. If we use Active again we will personally check whether our booking has been made.
Expensive car park
Big rooms, polite staff, excellent location, willing to offer additional services (i.e. storage of lugages) without extra charge. There was nothing I didn't like.
I liked the staff qualifications, readiness to help. The restaurant is great
kind stuff, valued price, love everything in Marriot not yet
Friendly personnel at reception quite efficient. Very noisy rooms. I had to request to change room due to refurbisment works but still the noise was unacceptably high.personnel at cafe lounge were not proffesionally trained/unacceptable behaviour
I liked the beautiful room and comfortable beds - pillows to die for! The breakfast in the morning at Maze Grill was the absolutely lovely. The staff were all very friendly and polite.
Efficient front desk, well equipped room No facilities for breakfast in hotel apart from room service
We stay at the Marriott Hotel Grosvenor Square frequently, both for leisure and business. We find it's location is unbeatable. The staff are friendly and efficient.
Service They put a service charge on everything.... even in the bar
I have stayed there on a few occaisions and have always had excellent service and been made to feel like a valued person
although i had to move rooms twice because of a tv/internet that didn't work, the staff was very open to helping me get a comfortable room.
Perfect location, helpful and qualified staff. Rooms smaller than expected.
The location of the hotel is unique!!! The room was spacious but the bathroom small and old style.
the hotel was a little bit special and everything was very well done. the location for oxford street, and picadilly was excellent and within walking distance for convent garden. could have done with teaa making facilities in the room having said that we ordered tea for two via room service which was much nicer than a tea bag in a cup! but expensive.
Location is exellent. The room was extremely small and outdated. I stayed in the hotel many times before and always made the bookings directly with the hotel, the rooms I received were much better. I left the hotel under the impression that I've received a bad room because of my booking through booking.com. Perhaps the rate was good but "there is no free lunch".
central and comfortable
Location Prefer seperate shower
Breakfast is amazing
Everything was very efficient and seamless
Everything in this hotel was perfect: excellent service and very friendly personnel. We had a beautiful big room on the 7th floor with view over London.
Efficient, friendly staff. Spacious accommodation Bar drink prices expensive
Appreciated hospitality of hotel staff except one Japanese staff at reception desk. If you are trying to improve the level of service provided to the Japanese clients, you'd better to leave the operation only to your excellent English staff. Due to double booking, we faced to transfer to the other rooms during our stay. We have not received an official apology from the manager nor any kind of compensation, In spite of this big problem, the attitude of Japanese staff was always very gruff and unkind. I regret to say that her attitude destroyed our good reputation of your hotel.
it was mentions that fair inclced berkfast and when i arrived they said its not
I wish all hotels were like Claridge's. The facility is lovely, the rooms are fabulous, and the staff are extremely helpful. Their response to a special request was 'no problem' which simpliflied my trip a great deal. I wish I could have stayed longer.
We liked everything about Claridge's except the price though still consider it to be good value for money.
attention to detail- complimentary champagne as we only married a week before
The attention to detail and the ability of the staff to be both unfailingly courteous and retain friendly good humour
Very nice room. Excelent location in Mayfair. Best for shopping.
The spacious room and cleanless ,staff great , We had a drink in the bar quite shocked as there was 2 prostituts in the bar ,one who was obvious as to what she was doing ,it did not bother us but all the same quite shocking .this did not affect our stay the hotel is fantastic .
it is in the centre of London, very covenint to get any where you like to go Yes the room was not ready on my arrival ,I had to waite for at least 2 hours
The room is spacious considering that it's central London. Beds are very comfortable and the staffs are helpful. The location is excellent. I could Easily access to anywhere. The price is too high.
the location is good
freindly and helpful staff
Location of the hotel. The Lobby is to small and there no enough seats available. I arrived early morning at 8:00 while we got the room at 11:00.
Have stayed here several times always pleased with standards and service.
The room was spacious and very comfortable. We also thought the pool are was great. Be warned that any extras such as room service are not only a premium but they also add 12.5% service charge to quoted rates. I didn't realise this so I'd been tipping as well, so ended up paying nearly 25% gratuity!
outstanding service & food, wonderful swimming pool.best shopping location. you must pay quite a bit extra for a view (£100)
i like every thank at the hotel .it was comfort location very good ,and clean.
unique design bed was uncomfortable
The bar, this was very busy and fun place to be
Very fashionable feel to the hotel , Bar was enjoyable , sleighbed lovely. Food was good at breakfast. Maybe toilet area. Lacks privacy
General location was very good.Cleanliness was good No bar to have a drink with children over 18 had to be 21.Bar staff rude and ignorant.However, Bar manager was very considerate.Very trendy which was nice but thats where it ends i'm afraid. Would not book again.
Our stay at The Sanderson was perfect from start to finish. I called ahead to let them know that we were coming to stay for my boyfriend's birthday. From upgrading us to a huge, gorgeous room to delivering balloons, flowers, candles, and birthday treats, they truly went above and beyond to make it an amazing weekend. We can't wait for our next visit!
The lifts. The service. The availability of the garage. The conviviality of the bar areas (both the open & cosy bars). The dedication of your cleaning staff. The laundry service. The proportions. The corridor lighting. And, above all, the location. The lack of Internet access (the business centre was occasionally out of action). The limitations of the room service menu for vegetarians. The limited number of T.V. entertainment channels - without in-house films The lack of a bath. No fresh air. The painting on the ceiling of my room.
Wonderful design interiors. The food in the Malaysian restaurant was amazing and the cocktails at The Long Bar were innovative and delicious - if very pricey at £11 a shot Some of the towels in the room were not 100% clean
The lobby, spa and bar are brilliantly designed. Most parts of the hotel are chic and the overall atmosphere is very charming. The rooms are impractically designed. No provision made to accomodate suitcases even. Too much insistence on style and little attention to comfort. Great to hang out at all parts of the hotel except your room where everything seems like a mess since there are no practical provisions made. Very little storage so all the stuff just lies around the floor; also not very child friendly.
Stylishly minimalist, great shower, cool bar Dinner trolley not cleared
The location was great. Room beautiful but things like complimentry water in the rooms, toilet paper too much of a production. Restaurant staff and front door/desk/concierge great. Gym staff unfriendly and unhelpful. Great gym tho. See above.
I like the desing and the location
The service was excellent, the reception staff were excellent and in one particular case - superb! The fine dining was 1st class. The fact that we could only afford to stay one night and I didn't get to enjoy the spa!
bedroom, bathroom,service,facilities lack of enlargement mirror,lack of light
The staff very kind and prepared. The new wing very confortable The only thing I didn't appreciate was that even if the hotel was generally very quiet the room door wasn't enough insulated and you can hear other room doors closing
Perfect hotel. Highly recommend.
Amazing level of service, sheer luxury and comfort, quiet and centrally situated, excellent breakfast, nothing is a problem. asked about computer to check in for flight and was provided with a laptop and printer in my room at no cost for the first 2.5 hours.
english atmosphere just in the hearth of Mayfair concierge too busy
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
Convenient to the West End and very helpful staff. Very close to easy transport links.
Location. Friendliness of staff. Concierage service. Ceiling low. Breakfast a bit expensive.
It was near Oxford street Very old furniture small size bathrooms no complimentary accessories
Location Waited a long long time to get an elevator, we tried to use the stairs but it was alarmed at level 1. Why?
Much more impressive than we expected at the price for such a good location in London.
Location, and the feeling of being home away from home as we have been staying at Thistle Marble Arch once a year for the past four years.
The location was perfect .... There were dust in the room which were flying Every point of the room, this activated my allergy, air conditioner couldn't clean the room.
Please write at least 15 words Most of all I liked the location and the size of the room I did not like the entrance,a lot of walking to the room and too crowded
Very central location. Close to tube station and Oxford street. Less than 10 pounds for cab to Paddington station. Room recently renovated. Nespresso in the room. Lots of storage (drawers, closet space). Very professional staff. Free printing so we could checkin for our departure flight. Comfortable bed and pillows. Renovations still ongoing. Construction was happening in the room next to us during the day on a weekday. No construction on weekends and it started at a reasonable hour on weekdays. Few amenities in hotel, but we weren't looking to use them. My wife didn't sleep as well as she needs a contour pillow and one wasn't available.
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!