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Gabriel the concierge workers opening doors the cover of heating unit fell off and the filter was loaded with dust
The location of the hotel was perfect. No car needed as we were right next to all of the shopping of Fanuiel Hall. Also, the spa was right next door which just what we wanted for a girls weekend away. The parking to stay at this hotel was really pricey. So we parked at the T-station which was a lot cheaper, however it meant a short walk to the hotel with all of our luggage
Great location, very comfortable, most staff was very helpful. The best restaraunt we experienced in the downtown area. Their food was fantastic! The housekeeping schedule was a bit off - but fine in detail. Also, one of the staff members was not particularly helpful with walking directions.
within walking distance of most everything and the balcony overlooking the area was great thought the carpet needed to be cleaned in the room and possibly replaced in the hallways
Location. Comfort. Relaxed atmosphere for a city centre hotel. Breakfasts were rather expensive.
Location was near where I had to do business.
i loved how it was so close to the fanueil hall and it was an easy walk to most of the places, especially the freedom trail. it was also near the TD garden, so that was pretty awesome
Friendly staff, close to airport, walking distance to great restaurants, bars, and nightclubs in Boston's North End.
We liked the location - close to the airport, Faneuil Hall and the Financial center and places of interest. The breakfast - only one available in the area - was expensive and not good. We were forced to go to one of the closest hotels in order to get a proper buffet breakfast.
high quality room, comfortable, clean, brilliant location n/a
It was incredibly functional--I stayed in a clean, nice one bed room and for my needs it was perfect. The only thing that didn't quite work was the fact that I was relying fully on public transportation and it is a solid walk from the closet T stop. I could do it, but if you have kids, or ladies, if you're wearing heels, plan to take 'em off to get there!
Great location. 0.2 miles from fanuiel hall. Next to a pub and across the street from a restaurant / next to Howel at the moon and walking distance to aquarium, restaurants, bars and harbor... Everything costs money... Parking is $51 extra per night. Wifi is $40 extra per night... King Rooms are tiny... Staff isn't friendly... Hallways are dark... Some valet people are rude, others are absolute dolls... And the lobby is depressing and sets the vibe for the rest of the hotel... Couldn't control heat, felt like cold air was blowing on us all night.
very clean, nice room, fantastic staff heat in room was uncontrollable. had AC set to 60 degrees with windows open and it was stifling hot in the room all the time. literally sweating thru the night.
good service, helpful staff, enjoyed the food, very comfortable beds, good room facilities, very clean and spacious. nothing to dislike - we enjoyed it all.
Location of hotel was great. Room was clean and comfortable but quite small, especially for a 'king room' and oddly designed Thought it was overpriced for the size of the room
We enjoyed the Hilton very much! The rooms were extremely clean and cozy. The Location was ideal for enjoying the night life however.... when we were trying to sleep it was extremely loud. We heard people throughout the hotel all night and everything going on outside the windows. Otherwise everything was wonderful!
The staff was very accomodating. We never had to wait long for any request. The bathroom was better than most hotels. nothing
Location and room size Staff, difficult to work with. Room was not clean (mold in the bath tub, sinks leaked)
Awesome staff. They helped a lot with restaurants and hot spots of Boston. They asked if I'd like a spacious room.. I got a regular one oddly shaped. They had construction going and woke me up with drills and hammers at 730am both the nights I was there
Service in the hotel bar. Ordered mimosas while we waited for our car. 4 different waitresses came over to get our order (after we'd already placed it). 10 minutes later, still sans mimosa, I asked one of them if they were coming. As it turns out they won't serve alcohol before 11 AM. Probably something worth mentioning when someone orders!!!!
Being near the harbor. Taxis weren't always available, although the waits were not too long.
The staff was wonderful, very polite and helpful. The hotel was very clean. The beds were quite comfortable. The room was nicely spacious. It is a lovely hotel conveniently located for the tourist. The appointments were a little less than expected considering the expense/level of accommodation. Nothing major. The furniture was sub-par - the drawers didn't close well, the closet door light weight. The phone lines did not work. There was on-going remodeling work to which the trouble with the phones might be attributed however the issue was not resolved within our four night stay.
Staff was awesome and the place is all brand new and beautiful A little expensive
Tasteful and modern décor, beautiful details, friendly staff, comfortable beds, location, complimentary bottles of water TV program transmission quality was spotty. Glass shower screen led to wet bathroom floor and soaking bath mats after every shower. Ice machine hard to locate and not on every floor.
The location First room far to loud (trucks unloading / loading 5 am); second room not so loud, but still noisy. Strange inventory: No hooks to hang coats etc. Only one shelf for shirts in the wardrobe, no other furniture witgh drawers (underware etc.) half of the wardrobe full of ironong board. No hooks to hang bathrobe and bigger towels in the bathroom. small selection at breakfast, every day the same. Loud music allready at breakfast. No bowls for yoghurt and esreal to mix, except small plastic cups. All breakfast cups, spoons etc. plastic (lots of vaste) hardly any tables to eat breakfast (sofas. lounge chairs etc.) Over all feeling like a grown up youth hostel
Convenient, clean, very nice, sleek, efficient Tight rooms for two travelers with large bags
Location, Location, Location 2 min from Boston Common, in the center of the theater district Offsite Valet Parking was $52 per day, raising the effective room rate cost by that amount. Bed was too soft to be comfortable for my taste. No onsite restaurant
Location was outstanding. The interior of the hotel was impeccable - obviously new. The bed was probably the most luxurious of any hotel bed I have slept in. Bose Bluetooth speaker provided ambiance to the room. Continental breakfast was a pleasant surprise. Room was a fairly small. Dresser in the hall made for tight passage between the bedroom and the bathroom.
Great ,location, layout, quality, and service. Our second stay here and we remain fans of this newer downtown hotel. Comfortable beds, quality fixture, terrific, huge Tv, fast wifi. Haven't tried the food. The bar was nice. Jeez, the standard rooms are tiny with hard to access closet and no side table on one side of the bed. We were offered a larger room for another $40 and should have taken it!
The Godfrey is very Modern, ideally located and the staff is super friendly. ( Except for the manager on duty when I checked in.) Booked a two bedroom with a third party site,didn't have that option so I called up the hotel to see if there was an option. Was told to just mark in underspecial request and they would have it for me. When I checked in was given a small King size room and says that's what we booked. Told the manager who talked to us what happened and she says we never made the request. I pulled up the reservation on myphone and showed her the request, then she says its first come first serve basis. Only room left for the night was a $80 upgrade was a four class upgrade to a suite which was much bigger and had two TVs, so I took it, had no other option. Walked into the room and if that was a four class upgrade I would hate to see a regular room. Room was very small, only one TV. Don't get me wrong, hotel was very nice. Big screen TV,nice showers and towels, but felt very very very cheated. Along with the $52 for parking it was like spending $600 a night for a small room.......Really??
Great location, central to most attractions. Very polite and helpful staff Ice machine was broken, but these things happen.
Easy check in, impressive room, comfortable and clean. We left our bags after checking out and went out to enjoy the day, came back and retrieved them from the friendly staff later.
Breakfast, decor, location, comfortable bed. Waking up to a 45 degree room and being told that a refund was not possible. They did provide a space heater, but after a few hours it only raised the temperature to 49 degrees. No refund?! The Godfrey said I have to get the refund through the website. I expect a runaround.
We stayed there 5 days after it opened, the rooms were clean, the lobby was nice, and posh. The beds were very comfortable and the room has Bluetooth Bose speakers as well as smart TVs. They offer room service, but it's from the restaurant next door called Back Deck and the food wasn't just sub-par, it was bad. I ordered a burger that was burnt, it says it comes with french fries but it comes with dry, tasteless, potato wedges. We had our room upgraded to an executive suite, and it was still incredibly small. The staff is new and it is very obvious when you check in. They couldn't find where the card keys were or how to activate them which I would expect to be hotel staff 101. For as nice as the hotel is, there's a definitely a lack of professionalism in the lobby staff. And for whoever posted that there's a welcoming bar in the lobby, it hasn't even been opened yet, so....
Loved everything about staying at the Four Seasons Boston. The service was impeccable and they really made us feel "at home." My kids especially loved the welcome wagon and cookies and milk :) The hotel was clean, warm and inviting and I would absolutely stay there again. Highly recommend!
Location is centrally located The room was small and not noise proof
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
the parking attendants were very courteous . reception staff were very courteous too.
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
Location Rooms are a little dated
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
Great location, good hotel. They should have a kettle in the room.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
Very clean and comfortable
beds were comfy room was so dirty
Luxurious rooms Well equipped Nice ammenities
Location was excellent! Our shower head was spraying onto the ceiling and wall. It made puddle in our bathroom.
The location is good. Walkable to many attractions and restaurants. T stop right in front. They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.
The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool. I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.
Yet another fine experience at The Colonnade! Comfortable rooms, great staff, Rooftop Pool and a Rubber Duck!!! Highly recommend!
- Location - Rooms were nice - Price was reasonable - We stayed there partly because of the rooftop pool, but they sold so many "day passes" on the weekends, that hotel guests like us couldn't get a chair. It was an amenity that they sold right out from under us. Boo!
The bell man Lanis, was wonderful. He was funny and eager to help me. He gave good advice and great recommendations
Easy to get to many places. Wonderful room double beds and separate table and chairs. We were on college visits, close to T station, shopping and even a visit to the Boston Public Library. Staff was very attentive.
Staff was very attentive. Great gym! No indoor pool :-(
Large bed. Excellent view. Robes were comfortable. Location was amazing. Walls were thin.
The location was perfect for touring the freedom trail and it is easy to get to and from the airport. The location and rooms were beautiful and very comfortable. The best part was the front desk. I wish I would have gotten her name. She was so nice and helpful and remembered us the next day. We were also able to get free early check in and late check out. Mind you we stayed there in February. I will defenetly go back. I can't think of anything
Sumptuous luxury, privacy, waterfront location, Old North End proximity 500 building felt removed from the hotel and lobby: more residential; try for east-facing room in the building facing the harbor. Difficult to get to due to traffic: allow extra time
Great service. I lost my credit card and the concierge was very helpful in getting that resolved. I had to wait 25 minutes for the valet to bring my car for pick up
Location and the staff
Good location. Very quiet and peaceful. The bathroom counter was nice. For the price and quality of hotel I was very disappointed. It was an extra $10 for wifi. The shower was subpar and the toilet had terrible pressure/flushing capabilities. We ordered room service for breakfast and it was delivered cold. There was nothing spectacular about the breakfast and it was $98 for two people.
Nice how the staff was friendly and catered to the clientele and even those that had dogs staying with them. Nice gym and equipment. Very nice room decor and comfortable bed and queen size beds were nice. Excellent location being close to everything we wanted and close to the subway for easy transportation to anywhere including the airport without having to use the expensive taxi route. I didn't like that there wasn't a coffee maker in the room to make our own coffee vs. having to go to a local Dunkin Donuts or Starbucks for an added cost. That should be a standard for any hotel. Also, there is no fan in the bathroom to get rid of the humidity quickly after taking a shower. The walls are a bit thin as you can hear too much noise from upstairs and side neighbors when using shower/bathrooms and shutting doors.
Our stay at the Nine Zero was beyond extraordinary. We called about six hours before check in to see if it would be possible to upgrade to a room with a city view (my husband told the guy at the front desk that we were celebrating out anniversary and seeing a show at the Orpheum Theatre that evening) - we were quickly and without questions upgraded to a king suite on the 12th floor with a gorgeous view of the city - we weren't even charged for such an amazing upgrade! nothing. no complaints.
Hotel was very clean and had a relaxing atmosphere. Staff was also very friendly and helpful.
The hotel is in a great location. It was surrounded by restaurants and the church bell sounded lovely. Room service was delicious, came quickly, and was hot. I was sorry that the room lacked slippers, a shower cap, a complimentary bottle of water, a newspaper, or turndown service. They are having a plumbing problem. The pipes in the shower bang and the shower head looks ready to shoot out of the wall. Breakfast was not delicious and the valets were so slow retrieving our car the following morning that we almost missed our brunch reservation.
We were seated against the wall in the restaurant - the door was like an earthquake every time it was opened - which was frequently
The whole ambience of the hotel is really cool. I think they've got it just right - It feels quite informal, however, the staff were spot on! The location is also perfect.
Step out front door and you are on the freedom trail and ready to go Location
Location was great for Freedom Trail. Attentive service. Outdated TV. Very expensive parking.
Very nice location and the staff were tremendous. The room was well decorated and clean. The service was outstanding.
Phenomenally friendly staff, offered us free wine and Cokes and party bag for the kids. Unnecessarily nice!
A very clean hotel with efficient and friendly staff no coffee pot in the room and the incredible cost to get a very nice room in downtown Boston near the theaters. $425 is just too much money for a middle class family to pay to go have a fun night on the town. In the future I will make arrangements further in advance so I can find a boutique hotel like John Jeffries House or better for $200 / night. OR, I just won't go for overnight.
Location, staff, clean. shower was not working properly, room service did not pay complete attention to their duties.
Rooms are classic ritz-carlton comfort and luxury. They forgot to make a dinner reservation I requested at booking and never did anything about it.
Beds, personal treatment of the staff No
Location Thought it was too expensive.
The hotel was beautiful and staff was very professional and courteous and willing to help.
they did not have taxis waiting outside and couldnot call one. They had to whistle for one passing by. As they are on a side street not that many pass buy. Also the area is not as nice as others in the city
the health club is fantastic a reason to come back, the eating / bar facilities are ok it does not feel very cozy
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time. Paying for parking. They clearly own the garage I think they could include parking for their guests.
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
Nice locatio and accessible to main attractions
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
location The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
yes it was good yes it was good
There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
On the first day of our trip -the water and chocolates in our room. The fact that each time I called the concierge or front desk they referred to me by name, all in all it was very obvious that the Langham goes the extra mile that sets them apart. No
The excellent service and perfect comfortable room.
Excellent quality, facilities, location and service Charge of 30c per minute for Internet access was excessive and seemed unnecessary while paying about $300 per night for the room
The atmostphere and staff were exceptional I didn't get to stay longer
Staff was great. Helpful and friendly. I stay here for work as a united airlines Capt on my Boston layover, and we are treated so well that I brought my wife up for a weekend stay .. We walked to Fanual Hall, and Aquarium.. Shopped. Went to a Red Sox -Yankees game ( Sox won A bit pricey. But hey .. Its downtown Boston
Excellent service, polite, helpful staff, really could not be faulted. Although expensive, you get what you pay for! No
Excellent to stay, but cost is very high for business people.
Very attractive lobby area; extrenely personable and professional staff. Bathrooms and towels were not what a hotel charging $700/night should be offering.
Staff very helpful. The price of brunch.
le confort de la chambre late check out was not possible! Le concierge didn't inform me although I asked that the limousine driver xwsa waiting for me. I took finally 35 min until I could find out!
It needs updating. I thought it was too expensive for the quality of the rooms
The building is excellent .The rooms are not big enough.
Great location with warm and welcoming staff. Hold level was excellent.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
location value for money
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Great location for shopping. Gold floor staff were very attentive. Worth the upgrade, especially as the Oak bar was so crowded on Saturday night. The Gold lounge was a pleasant oasis.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
Fifteen Beacon was beautiful, staff was so helpful and servicing that we felt truly carefree on our vacation to Boston. The rooms were excellently appointed, fashionably contemporary and spacious. We loved the fireplace, the four post bed and the privacy, it was the perfect intimate setting amid the busy Boston city life.
The location is perfect for a downtown stay and, while small, the rooms are nicely designed. Poor air conditioning. No bath in the room.
The staff is so engaging and professional but not stuffy or uptight. The food at Moo (hotel restaurant) is unbeatable. You just can't beat the hotel vibe if you like personal service. I prefer more light than dark walls.
Friendly, considerate service, hotel cars to take you around Boston and good food from room service, also dog friendly. They charged us more than our original quote
I was thouroughly impressed with the service from the moment Valet opened our car doors till the moment Valet closed our doors at time of departure. I frequent 5 star hotels and must say this hotel, concierge and quality of service was unsurpassable. Perfect boutique hotel experience!
We liked the shower, the roof deck, but most of all we liked the design of the hotel/room.
The studio room was ok and nicely furnished It was incredibly noisy, street traffic, garbage trucks, whining and motors running kept you awake from 2.30-5.30am every morning. I am afraid teh hotel was unworkable as a business hotel, and only possible as a holiday hotel if you are a heavy sleeper or a hard drinker so that you could surivive teh noise. I'll never stay again nor would I recommend it. Sorry. Having booked 2 rooms and paid so much a night I was utterly disappointed. Complaining next morning to the front desk about the noise, the receptionist was talking to me and then said "hold on" picked up the phone and started arranging some other booking with the caller. Don't Americans do basic manners anymore? Please note this is not a complaint, it was rude, noisy and expensive.
The staff was quite helpful and courteous, the room perfect and the food at the restaurant remarkable. The view from the rooftop is also outstanding.
We had a great experience. The costumer service and location were excellent.
Within walking distance of everything in the north end which is most of what you would want to see in Boston. The accommodations were well worth the price.
The room was fabulous; clean pretty and had amenities in case you forgot anything! Staff was friendly and helpful! 24/7 valet parking with come and go access As you please. Also cheapest pRking in the area.
The room design was modern and clean, but the size of it was really difficult to move around in. The front desk people were so nice and helpful. For the price, I really do not believe I got my money's worth. The AC was set on some Eco setting that only ran when there was movement in the room, it was hot and uncomfortable and i slept terribly. There was no soap in the shower and our view was of a pile of garbage out the window. Also, to valet park it was 47 dollars, which should be free. after spending 355 on a small room.
Like the vibe and decor Rooms were pretty small and gym was tiny
Rooms and bathrooms were nice, fresh coffee service and water in lobby nice touch. Morning staff was lovely. Convenient to wharf and north end. Lobby has no seatng area at all other that the restaurant, where the music blared way too loud all day. My son was resting in the room and there was literally no quiet place in the hotel to go check email or make a few calls. 2 of my 4 nights there were way overpriced, priced dropped significantly over the weekend. No concierge to help with suggestions, directions, etc. when limited front desk staff is engaged with guests.
Very clean rooms, super friendly staff, great room service and the shower products are awesome! Mini bar in the room only had soda and tonic water- no alcohol.
Location, helpful staff, quiet room Breakfast seemed pricey but was okay
The ambience is cool--contemporary and funky with a sense of humor and fun thrown in. The staff at the front desk were wonderful--friendly, helpful, welcoming. Nice touches--daily complimentary wine bar in the lobby, fun animal print bathrobes in the room. The location is great, walked everywhere. Oh, and it's pet friendly! It would be nice to have a coffee maker in the room. When I asked at the desk, however, they brought one right up.
Everyone was extremely nice and helpful! I'm a NYer so that means a lot!
Clean,well place and good price.
Located within steps of Fenway Park and the Kenmore Square T station, with decent restaurants within two blocks, the location is wonderfully convenient. While room rates vary from week to week, they are usually well within my reach and very low by Boston standards Somehow the hotel didn't have my booking, but I had a copy of the on-line reservation and payment. They were able to accommodate me but there were some uncomfortable minutes. The room wasn't ready until 3:15, which is unusual for them.
Beautiful older hotel: clean, well maintained and updated. Great location: BU, Fenway, Kenmore Square T, Yawkey Light Rail station Friendly staff $10/day coupon for the nice hotel restaurant Great rate via Kayak over Christmas week Really nice suite upgrade with living room and kitchen My 2nd floor room transmitted a lot of traffic noise from the adjacent Turnpike Nice "Full" kitchen with refrigerator, sink & microwave, but no utensils, plates, cups, silverware or cookware. BYO everything. Very basic fitness room.
The front desk staff was extremely friendly and welcoming The shower was funky, the last day the water was a little bit cold. Also, when you opened the water it would come out through all the pipes, bottom pipe, shower head and fhe hand held shower head it was odd not necessarily an issue besides the cold water
The building was old but well maintained and clean. The room we had on the top floor had a broken air conditioning unit, so it was an uncomfortable nights sleep
Price Location Cleanliness Friendly staff Small rooms Hotel itself could use some updating
This hotel is very well located in Kenmore, where there is a little bit of everything around, a T stop, buses and walking distance to Newbury street and the shopping area. Specially, it is very close to Fenway Park for those who are interested. It was comfortable and we had everything we needed, including free wifi in the room. Our stay was perfect. I believe the prices are a little high for what you get in a 3 star hotel. But, in Boston, the hotel prices are high in general. In this hotel you are basically paying for location.
Location close to our meeting in Copley Square Very dated. Old windows that don't filter street noise even on 6th floor. Worst of all is their ridiculous cancellation policy of 72 hours prior to arrival. They wouldn't waive this even though I had just reserved online 50 min before. This place is an overpriced dump!
Very close walk. Could even see the park from the window Pretty basic and bare bones. Nothing special. But booked for location Reservation was under wrong name and address and it took forever to check it
Price Location Staff $10 gift card to restaurant Hallways and rooms were dated Noise from the highway was excessive - no window soundproofing Wifi speed Elevator speed Lack of outlets (especially near the bed)
Staff was friendly, location is pretty good. The hotel interior and rooms need renovation.
Convenient location Very antiquated but in good shape
Wifi isn't free - it's $13/day, minimum.
Everyone was nice and helpful and efficient! The walls are a little thin so you could hear people getting in the shower and doors closing.
Beautiful lobby and rooms very comfortable. The Westin beds are always wonderful And the shower was amazing. Room location terrible. No view.
Clean, beautiful architecture Staff were unhelpful, argued with me about SGP and then realized they were wrong, didn't offer standard things that I get being a platinum member staying 60+ days a year there. Very unprofessional all around.
Everyone is so professional and eager to help. When i mentioned to Michael the bellman that it was my friends birthday that brought us in to Boston, we came back to the room to a complimentary bottle of wine and perfect desserts. That to me is outstanding attention to detail when creating an experience for your guests. the parking garage seriously needs someone to guide you through it. what a maze!
The hotel was easy to get to, and had parking on-site (not free, which is the norm in Boston from what I'm told). There was a nice restaurant on-site, and a Starbucks for breakfast in the morning. The room was very clean, and the bed and pillows comfortable. You couldn't really walk anywhere from the hotel easily, and Boston is a very walkable town. There were no other options for breakfast other than Starbucks in the lobby, except room service at an outrageous price. The wi-fi was not accessible--we could have called the desk, but didn't bother. There was no information in the room with instructions. The shower was so weak it took twice as long to rinse off, unless you used the hand-held massage shower which took your skin off. Local phone calls were not free which is ridiculous. Bottled water in the room had a price tag on it. I was afraid to use the soap in the bathroom for fear it would cost extra. I do not like being "nickled and dimed." The little amenities should be free. Will look elsewhere for my next stay.
Loved the room, the bed was amazing, and the sheets were too. The view from our room looked directly at 10 HVAC units, so there wasn't much of a view. A cover over them would've made looking beyond them easier. Each room should include parking for one car, having to pay to park on top of what you're paying for the room is absurd.
The bed and shower were great!!! The pool and hot tub was busy
Room was cozy and bed was comfy. I would like to have an exhaust fan in the bathroom along with a night light also in the bathroom. Perhaps a board in the lobby of what might be going on in the city or in the vicinity. When we were there fireworks were set off at about 9pm, it was Labor Day weekend. If we knew in advance, we would have gone down to the waterfront to view them.
They had a nice gym and pool area for working out. The staff is horribly rude and is pretty much incompetent. The first room the have me already had people staying in it. You can imagine the surprise on both our faces when I opened the door.
I was there 3 nights. Very noisy guests the second night - a Friday night - yelling and running up and down my hall from midnight to 2 AM. Maybe a wedding party? Didn't happen the other nights, but was not something I expected at this high-end of a hotel.
I found the overall experience of staying in the W very relaxing and comfortable.
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
Clean, comfortable and in a great location Lobby extremely loud
Brand new hotel Staff are not up to the W standard
location, comfort, quiet overnight parking does not have to be this expensive
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
Nice design great location lovely renovation friendly atmosphere gentle staff Acoustics! Could hear neighbors arguing into the wee hours also - light from hall shining around and under the door (related problems?)
We really liked the location of the hotel. It was close to all of the shopping and restaurants. We never had to take a taxi or drive our car until we were leaving. I thought the room we had was small although it was very clean.
curtains need to be changed. also the tv.
The staff was very accommodating, taking our luggage early so we could check out the city.
well-decorated comfortable room, new bath, simply furnished but more than adequate for the price. Food service was limited, had to look around for breakfast options and restaurants for evening meals in the area were pricey. Perhaps more familiarity with the neighborhood would have helped. A good all-day (7am to 10 pm) coffee shop in the hotel would be a good addition to the food service now available in the hotel, and to the neighborhood.
The location: in the center of the city, The style of the room.
The location, the price, the ease of checking in and out. Nothing
The value- location, price, accomodations.
The access to the entire city via foot or mass transit was excellent. Tiny rooms
Free Internet, the opportunity to have a bar fridge (would be better if it was stocked) the various pillows on offer and the amneties in the bathroom. No porter service or ramp into the hotel for heavy suitcases.
Very good location for a visit to Boston both as a tourist and if you want to shop, the huge Prudential shopping centre is very close. Very minor issue. Breakfast was confusing on the first visit if like me you did not read the voucher properly.