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Great service, great location, and a unique feel to the overall hotel.
We checked in, headed up to our room, and found a party going on in it. Upon reporting that to the front desk, they were completely confounded. They found another room (supposedly larger than the first) and gave us drink coupons for the inconvenience. No problem. The room was small. 6" between the end of the bed and the desk. But otherwise ok. So we headed down to the bar and ordered two dry martinis a tiny bit dirty. They were out of Stoli so the bartender gave us a premium Stoli. The drinks came back with so much olive brine that they were green. Not drinkable, so we decided to head out for dinner. Upon leaving the coupons we were told that they didn't apply to premium drinks. We suggested paying the difference (for undrinkable cocktails) and the bartender got an attitude and said "just forget it". Finally, upon leaving the next morning, the smallish elevator stopped on the next floor down and the housecleaner got on with her cart, a big garbage bag stuffed with laundry, and a huge gray garbage can on wheels. We were crammed into the back corner of the elevator with our bags. How strange!
We were very happy with our room and the mini bar had a great selection. The bathroom sliding door was very difficult to open and close.
Beautiful hotel, incredibly friendly staff, old fashioned luxury with modern touches, amazing bed
I loved the modern interior design and how friendly and helpful the staff was. My wife and I stayed at the Boxer for two nights for our mini-moon. We told the front desk staff that it was our honeymoon, and then about ten minutes later, a piece of red velvet cake and a bottle of champagne arrived at our door, completely on the house. We were very impressed. My only complaint is that the rooms in the pictures from the website looked bigger than our actual room.
Location, beds and pillows very comfortable. Clean except for under sink and mold in shower. Room was extremely small, bairly ok for one person, VERY cramped for two.
I loved how nest and clean the room was. For two people the king bed room would be a bit crowded. The staff was very friendly and helpful with each contact I had with them. . I enjoyed it immensely.. Only the size of the room. It would be tight for more than one person.
Services was fantastic at this hotel. The room was ready right away, and my request for extra's in the room was honored. Ease of taxi service, and just across the street from the T and garden.
Great location in center of city. Clean and well maintained. Unique and accentric feel. Thin walls, could hear everything going on in the hallway. Hard pillows, my neck and head hurt so bad in the morning. Tiny rooms.
Fun and incredibly hospitable staff. Great location and walking distance to bars/restaurants. Comfortable and modern room. Will stay here again!
The staff was extremely helpful and friendly, especially Fred! I'm not too keen on the standup shower. Sometimes it's nice to soak in a tub while on vacay.
Staff was fantastic!! Front desk, bartenders, valet...everyone! Super personable and accommodating! I will remember most by name. Room was "loft-like", super cozy unique. Short walking distance to the water, aquarium, good bars and restaurants! We would definitely stay here again!
Excellent staff, a very comfortable room, and convenient to my conference at the Boston Seaport. The facility is very, very clean and modern. The bar was nice with a fireplace. Starbucks in the lobby is a plus. The valet parking was quite expensive. Luckily, the bellman told me the garage was around the corner, and it saved me $11/day or more.
I called a week in advance and spoke to Kristen about acquiring a room with a water and city view. She made it happen with no charge or hassle. Thanks Kristen for making our weekend extra special. Charge for wifi and walls a lil thin. Neighbors naughty time was quite audible.
Hotel was nicely decorated in a nautical theme......a mix of modern and whimsical tht worked well, particularly in this location. Housekeeping staff and room service.......5 stars. The only problem we encountered occurred at check in......which was close to 3:00am. After flying all day we finally arrived,in the pouring rain. the parking attendant was so engrossed in watching a movie on his phone tht another employee had to bang on the glass......then actually open the door and tap him on the shoulder to get his attention. unlike other better hotels, he did not hold the door....or help us wth luggage and packages. We were exhausted. Unfortunately, his command of the language was almost nil. I spelled my last name (happens to b a common name) but he could not understand wht I was saying. He asked me to fill out my name info......next, they did not have the type of room we were promised. Again, communication was a HUGE problem.......at 3:00am !!! my daughter kept saying ........sofa bed........and King bed. The desk clerk kept saying no......no......no. I asked for the manager. They said.......no manager.......no supervisor. Finally, after much.....way too much conversation.......they gave us the room we were promised. an hour later, another desk clerk apologized for the mix up and offered us free wifi . From there on everything was good with a very few glitches. Concierge not helpful. A few staff absolutely cannot communicate with virtually no command of the language. Bellmen were NOT helpful other than to get our car. They don't open doors.......don't help if you have packages........concierge also not real helpful. Gave us misinformation re trolley tours......not particularly friendly or helpful. Cleanliness, pleasant decor, overall good service and better prices......all good reasons to return. Housekeeping staff.......5 Stars!
Great hotel Wish a continental breakfast was included in price.
Everything was on point. The early check in, house keeping, room service and friendly staff made my stay awesome and I will be staying here again most definitely when visiting from L.A.
Nicely designed lobby and rooms. Service was great. Everything in room item cost extra Cost of parking was high.
hotel and room was very nicely decorated. wifi should be included for what a room costs
Parking. There was plenty available, however 64 dollars to park overnight is entirely too much.
$45 for overnight parking was a bit much. Added to nightly cost blows the comparison of cost to other hotels.
Convenience to Fenway park which is why we were in Boston. Close to restaurants and bars Airconditioning was not good. Several of our rooms had to request fans. Disappointed pool was closed the first day. That night saw a rat swimming in pool. I know price was based in reds of being in town but was pricey. Could have included breakfast at that price
-unbelievable location!! Room looked at Fenway -very friendly and helpful staff - Not a lot of rooms, so it feels a little more exclusive -free wifi, although slow -complementary bottled water -very clean and felt almost new -allowed to bring drinks and snacks to the pool (including alcohol) -mostly families and mature occupants -Breakfast is expensive (e.g. $4 cereal, 10 eggs and bacon) -parking is not included (unlimited valet for $40/night) -rooms are very expensive when the Red Sox have home game -wifi was "slow" most of the time
Me and my new bride spent our honeymoon at the verb and had a great time the staff was super nice the hotel is in a great spot to get around the city and see everything Boston has to offer definitely going back one day The only down side to the stay was that it wasn't longer and the restaurant wasn't finished yet for us to try
Everything was amazing . From the wonderful friendly staff to the comfy beds and swanky vintage 60s ish vibe . Love the look of this new hotel and would def stay there again Nothing . Wouldn't change a thing
The location was great. The staff was friendly. The rooms were cool and a decent size. I ordered a room with one King sized bed and got one with two Queens.
Convenient location No true lobby Room smelled musty Inconsistent quality of staff Has a free continental breakfast but nowhere to sit and eat
Record player in each room. Quality nice smelling lavender shampoo/conditioners. Lovely colorful lighting. Comfy beds/sheets. Good breakfast/coffee. Beautiful view of Fenway. Friendly staff/valet. Excellent location in proximity to a ton of fun things to do in Boston. Would Stay again. I don't have any complaints.
Spacious room. Clean. Great work space to sit and work on computer. My door was right next to the exit door for the floor and I was woken up at 2AM three night in a row as a roust crowd came back from the bar closing.
Nice update to the space. Very convenient location. Good Rates Bathroom walls were slightly discolored, otherwise clean.
Great staff, clean facility and good sized, comfortable room with a nice large flat screen TV. Fun 60's style rock and roll theme. Directly across the street from Fenway Park, so if you're going to the game, it couldn't be more convenient. I would recommend this hotel, and would stay there again if I ever make it back to Boston. The restaurant wasn't open yet, but was supposed to open in only a week from our stay. It's only a minor thing, but I wish the chair in the room had wheels on it.
location, price, breakfast toilet not working, A/C not controllable, old
I was shopping so the room was to small so I left after one night. I had send a package and he never came to me and the did not no anythig about it, but the package did come but never to me (maby stolen)
The staff we met were all friendly and helpful. Boston is a very walkable city and the Milner is a well placed starting point for many of the most important attractions. The 'continental' breakfast is appreciated but involves throwing away a lot of plastic packaging etc which is convenient for the hotel but not helpful to the environment.
As above it was in an ideal safe location within easy walking distance or transport plus places of interest as well as parklands to enjoy and take time out. I had a single room. The bed was really comfortable and housekeeping staff keep the rooms well aerviced and it is very clean. However, it was a small room with very little room for a large case and I had to keep mine on the floor throughout my 3 day stay. Other than that it was fine but not a room I would want to spend time in during the day as no view due to air conditioner being in the window. However it was quiet at night and easy up sleep. I am gluten free and found very little I could eat from breakfast provided, so would eat breakfast out as more options. I enjoyed my stay and would check in again if ever I was in Bodton in the future. It was value for money and that was important to me. My sincere thanks for a friendly and welcoming and well mannered staff .
very small rooms but adequate
I enjoyed my stay and thought that the staff was helpful and genuine. My room was small but adequate. My shower took forever to warm up but there was enough hot water once it did.
Great location and good value. Rooms are quiet and staff is quite helpful. Breakfast is included and quality of the towels, soap, shampoo, etc. is better than in most inexpensive hotels. The rooms are clean and the beds are quite comfortable. The rooms are small. The first time I stayed for one night, I had a tiny, cramped room, but on my second visit for 6 nights, I had a room I would call cozy instead of cramped -- small, but certainly big enough for one person to be comfortable. The space in both rooms could be used more efficiently by adding more shelves in both the rooms and bathrooms, plus replacing desks and dressers with ones that are less deep.
It is central and quiet; breakfast is good for European taste, staff helpful. Windows of the room were sealed and I could not stand the noise of air conditioning, but in November it was not a major problem to put it off. I asked a very quiet room and I got it on the back, viewing a brick wall just in front. Remark that "Single Twin Room" meant in my case a tiny room with a large single bed, no cupboard, no chair, a drawer with TV on it.
Staff very friendly
Helpful Staff and Good Location Shower temperature variable.Phone meter faulty, had messages from prior guests and charged for free calls.
The breakfast nook was overcrowded each day we were there
My room was small, but had everything I needed, even a coffee maker. Breakfast in the morning made life very easy. That I could not open a window.
Embassy Suites at Logan was a very pleasant surprise. Everyone was very friendlyg and accomodating. Breakfast was very good and the airport shuttle drivers were very courteous and helpful. We arrived late after a long flight from Europe and the front desk was able to accomodate my request to switch from a king room to one with two beds which better suited our family. I would stay here again and thought it was an excellent value.
Stayed for one night. Staff was amazing. Very responsive and helpful. Valet and bell hops were super helpful. Good value for the money. Three adults. Sofa bed could have been a bit more plump.
Nearly everything; Especially the breakfast! There was one shuttle driver who got into a shouting/honking match with a person directlng traffic at the airport. Extremely uncalled for and unprofessional. But that was just one driver. Others were fine.
Comfy King suite, great breakfast including the made-to-order omelets! The staff was very helpful. When my son knocked over his root beer and my beer, they replaced both free of charge. The chicken finger basket appetizer had a great pile of chicken - more than the two of us could eat, and our salads were big and delicious. Bathroom light didn't light the shower area well. The dining area was a bit drafty. The chill could not have been too much air conditioning since it was December.
I checked in at 2am and the fire alarm went off on my floor at 5 and lasted until about 6am and I had to leave at 8am. Not much sleep but did move my room after I requested it and discounted my 2nd night
Nice suite rooms. Great friendly staff. Breakfast was excellent with omelets made to order. Their free shuttles are a great advantage also. The location is literally across the street from the airport, but far from everything else. There is a close subway station and downtown is only a few stops away. The workout, pool/hot tub facilities are clean but outdated. They look like something you would find at a cheap gym. Also, i HATE that hotels still charge for WIFI, especially crappy WIFI. Are you joking? This place as two internet options, $14.99/day for slow and $9.99/day for really slow. It really is a joke.
location convenient shuttle to/from airport roach on bathroom wall
Rate and friendly staff, especially valet and reception staff. The guy making omelets on Sunday was real nice. This hotel, as it seems with most Hilton properties are run so inefficiently. The bright lights on always on in all public locations, rather than have them sensor controlled. Hilton needs to learn from their European hotels. Dirty glasses were not replaced during daily servicing. Poor insulating allowing noise from adjacent suites.
Even though it lists parking, it costs $35! Not worth it....
Easy access to airport and metro. About a 5 minute walk to metro thru a sports complex park. Downtown Boston 2 stops away. Breakfast was delicious with a wide selection of items. Can't find anything to say.
Nothing Over price for the room, no continental breakfast, area location was too busy ... Too expense hotel doesn't offer continatal breakfast for that price
The hotel was very nice, staffordable were friendly and hedlpful, roooroom was great. The iron in the room was pretty low quality and couMD donwith an upgrade. Also, it was much further from downtown Boston and publicensed transport than I thought It would be.
The suite was a genuine suite, with a bedroom and a full sitting room. It was very quiet and therefore restful. The location could be a problem for someone unfamiliar with the area. It's pretty isolated--with the Mass Turnpike on one side and Storrow Drive on the other, and it's on the "wrong" side of the Charles River from Cambridge. You might say it's in the middle of nowhere, and you can't walk to anything close. In fact, it's only a 10 minute walk from Central Square and a 10-15 minute walk from Harvard Square. Knowing the area, I had no problem with it, and with excellent weather, the walks were quite pleasant. But someone unfamiliar with the area might want another hotel. Taxis were readily available, by the way.
The hotel was always a good temperature Lack of information in room about facilities and choices
Print check in service. Love the room, comfortable.
Size of the suite; view of the Charles River; gym facility; proximity to Cambridge and to downtown Boston by car (but not by transit). It is not at all close to a T station.
Extremely helpful and friendly staff. 24 hour parking access.
The hotel was outstanding. The staff were the most helpful and professional that we experienced on this trip. It was perfectly located between Cambridge and Boston.
The rooms were spacious, view was great, beds were very comfortable. Unbelievably expensive rate for the property. They charged me more than the maximum stated on the door in the room!! And then I had a $35 parking fee on top! (You're captive due to the location, which can be tricky to access off Soldiers Field Rd if you're driving.) could not get the TV to work, or the in room phone! For the price everything should be perfect!
Liked the staff, very accommodating and professional. The layout of the rooms really feels comfortable, less like a hotel. The location works for me because it's close to my daughter. Love the cookies. Furniture in living room portion of room could use a good cleaning or update. It's a bit noisy, so if you like it very quiet, probably wouldn't work for you. Restaraunt menu selection is minimal also for the room service.
35 dollars for parking for one night. Hotel workers protesting at 7am woke us up. Staff unlocked our door and came in while we were still in bed.
Location, comfort and price Was not told view from rooftop was only at night. Thought parking fee was high
very convenient location. Valet parking and doorman were great In 2014 the lack of free WiFi is unconscionable. We had reserved a room with 2 double beds--for a Mom and teenage son--and they only had a king available and had to give us a handicapped room. The wheelchair accessible shower was less than ideal.
Location"iffy" at night
reception staff (the ones I interacted with most, as I didn't eat in the hotel) were excellent. nothing really it was fine.
Location Expensive parking Rude staff Noisy location
We loved being able to walk to theatres and restaurants. What's more, the T stop is right outside the door.
Great rooms and friendly staff Expensive parking
The room was very nice, clean, and spacious. We enjoyed the welcome cookies. The location was close to places we wanted to go to. When checking in, the front desk person was trying to multi-task too many things at once. She told us that we needed to pay for the room again, which was outrageous as we had paid for it when we made the reservation. After searching through the account for a few minutes she found our previous payment. Wifi not included within the room price- it is sold as an additional room expense for an already pricey room.
The beds were conformable and a spacious room No mirror in the actual room close to the beds. There was no mini fridge. And a pool in the hotel would have been good
Welcoming staff with a warm cookie, extra cookies provided after a long snow filled winter walk. Lobby/lounge area very comfortable parking extra at $43.00 for 24 hours was a bit much
I lked everything. Was greeted by very friendly Front Office staff on arrival. Was given lovely warm cookie which was a lovely touch. The doulbe room was huge as was the bed and en suite. Loved everything about the place and the people too. There was nothing i did not like about this hotel
I liked it very much. Comfortable, very good location, clean. An improvement of breakfast is necessary, concerning food variety.
The front desk staff was excellent Considerably over-priced
Staff permitted us to check in early. Excellent Location.
Clean room and lots of amenities. Great location and easy access to pretty much anything. We used point for the room. Cost is pretty high, so if considering cost with other hotels others could be a better value.
Clean, comfortable, GREAT location, excellent amenities, friendly staff, good restaurant and bar. Definitely will be my choice of place to stay when I return to Boston!
For $575 they could at least provide coffee and a morning newspaper. Bathroom was small and old.
We love staying at this hotel. We had a great view of Quincy Market and the city landscape. We like being close to the North End. Our room was clean and comfortable The hallway on our floor was a little dirty. Used glasses and dishes placed outside of rooms waiting to be picked up along with some spilled food on the rug.
Maid service very good Front desk personal room outdated Charge for wifi Security staff at front door very very intimidating
The whole hotel was impeccably clean...wonderful. The room service was super fast. The location is close to so many great things in walking distance of hotel! The maid service was terrific; very friendly and thorough. The internet was fast - once you got on it. For a luxury hotel, internet connection is typically included in the price of your stay. As a Marriott rewards member I was surprised it was not free...apparently I was not at the right level. The parking was overpriced - one member of our group parked and $51 a day was extremely high. The cluster of cars, buses, taxes etc at the entrance was poorly managed. Pedestrians were at risk, guests at risk, and children at risk - there did not appear to be anyone in control of the flow of traffic coming in an out of the entrance area. High risk.
great location and very helpful staff.
advantageous location, particularly access to T
Staff were excellent, helpful and courteous. Well appointed rooms and facilities. Excellent value, above our expectations. No problems at all.
The room was excellent with lots of storage space. The continental breakfast was very good too.
Location of hotel-provision of breakfast. Good bar. Room was a bit on the small size.
The rooms were comfortable, well-decorated, well-sized (especially given the location), and had a great sound system (that was a pleasant surprise!). The location is excellent. The parking garage (the only parking option) was quite far away and when the weather was cold and windy, it was quite a pain to get to the car.
The hotel is central so easy to walk around Boston. The staff were helpful in the main and the room was spacious and clean. We didn't like the breakfast which was very poor and we didn't like the fact that we were not helped in making urgent phone calls - despite several requests as we were struggling with a completely new system and completely exhausted after a long flight.
location was good. easy access to places. quick breakfast was also fine. bagel was soft (I liked that) ... I wish I could have experienced bar which I did not ... I wish you had a coffee maker in the room.. It was very dry and I was dehydrated every morning... Also, (this is very personal but...) I had cup noodles which I could not make or eat becauase of no coffee makers( no hot waters...) I looked downstairs once and there were no coffee or hot water available...24hours?!? not sure if it was..
Friendly, helpful staff, free internet and printing facilities
Friendly staff. Room had everything you needed. Room as tiny, but functioned fine for a solo traveler.
Location. Nice bar. Internet in lobby. The bed was too small!!! Definitely not big enough for 2 normal sized people! Also, there was a smoke detector above the bed that blinked green lights all night. The view from our room was a brick wall which was a little disappointing but not the worst thing in the world...
Hotel located close to Railway Station and Airport. Good central location for site seeing and shopping and restaurants
Breakfast was good.
Great room for the price. Great free breakfast with good hours (served until 10:30am unlike most hotels). The windows in the suite were really very drafty.
The rooms were nice. They over booked and messed up my reservations, so I had to settle for a king bed with some gassy girls.
The service was excellent!!
Morning breakfast was tasteful, the staff pleasant. However the noise level surrounding this hotel was horrendous, got no sleep at all. Noise level, combination of construction nearby which continued thoroughout the night, as well as ambulance sirens intermittently. It was a one time experience which I will not repeat.
Confortable. Clean. Particulary convenient location for my trip. There was not water available at the room nor the breakfast area during the day.
Very nice and quiet . Only thing is about heating system in the room ( noisy)
My 16 year old daughter and boyfriend had tickets to the Celtics game and the drive home to Stamford, CT was to long that time of night so I found this room on booking.com and it suited its purpose. It is about 2.6 miles from the TD Garden but it is in somewhat of an industrial area. But if you are looking for a room to sleep in and a great Continental breakfast...it suits the purpose.
Carlos at front desk was very responsive and great - promptly changed our room to snother floor after we alerted him to heavy smoking odors on floor that wafted into our room and permeated elevator. Carlos came up quickly, said noticed the heavy smoke as soon as he arrived in th hallway. Round suite on upper floor was very nice with french foor separating sitting area with pullout bed - plush, updated, and clean - nice toiletries. Free parking and location near colleges we were visiting was the dras for us. Breakfast had hot selections and staff kind but mediocre in flavor. Cleanliness inside did not match lack of cleanliness and debris outside or trash areas issues. Not a good area - best to jump in car and eat breakfast elsewhere.
I loved the continental breakfast every morning. Good selection, good hours - great way to start the day. Not necessarily the hotel --- but Boston itself and trying to find your way around with the one way streets etc.
Fitness suite No information about how to get shuttle at airport; in the low rent disrict
First impressions we're excellent and that didn't change throughout my trip. The room was nicer than expected and perfectly cleaned. The front desk staff were very helpful, courteous and even helped me set up my Uber app (if you don't have it, you have to get it...perfect for Boston). I book into Best Westerns a few times a year and will definitely book into the Roundhouse on my next trip to Boston. A personal note: Thank you to all the staff at the Best Western Roundhouse for making me feel at home. -Joe Not exactly centrally located, but the inexpensive transportation made it a wash.
There was an employee at the front desk (not the one who checked me in) and she was extremely helpful in telling me where to go to catch the subway. She was worth the stay! But sorry I do not remember her name. The shuttle service from the airport was horrible. The instructions of the pick-up location were terrible. I had to call the main hotel phone number which took me a few minutes to wade through the automated service. The driver did not see me and left. When he picked me up he said he didn't speak English. But the next morning, he was speaking English very well to the front desk employees. The employees I spoke to on the phone from the hotel were rude and patronizing. I would not stay here again in order to catch the shuttle to the airport.
Deli/cafe staff was a little uppity
I didn't like anything there. The staff were not professional. I will never recommend anyone to stay there. The staff were rude. We didn't have towels. We called for it and it 30 minutes to get it.
The staff was great and very helpful! Rooms were nice and clean! Location was not good for us other than it's proximity to the subway. Lobby, breakfast and bar areas were dirty but rooms were clean!
Comfort and cookies Can't even get a free coffee in the lobby unless you get a buffet....
I stayed here a year ago and the renovations to the rooms from then to now are wonderful. Room was clean and crisp. Would be nice if the room had a fridge though. Unlike the other two Double Tree's in the Boston area this one has a shuttle to the airport and it will also shuttle you to the downtown area making it convenient for sightseeing. The other two look more elegant but I would pick this one for those two perks the others don't offer. At almost $300 for one night it was too expensive - being a holiday week and the big rowing event in town I think it's called price gouging. Also the people at the front desk could have used a bit more training and should be taught not to mumble when they talk. And after my stay I've called 3 times trying to inquire why the charge on my card is higher than my receipt. First call to the front desk they hung up on me, second call I was put on hold and they never picked up again, third call the phone rang 17 times before somebody picked up - he gave me an explanation that made no sense. I will try one more time this week before filing a formal complaint.
Staff was very helpful and the shuttle service prompt and courteous. No early breakfast ... had to leave at 05:00 AM and there was little to eat before heading out.
The hotel was easy to find as it was right off the highway. Our room was super clean, bathroom was spottless. Hotel staff were all super friendly. We had to pay $15 a night for parking which I found insane since we were already paying $100 a night for the room. They also charged for wifi unless you were a Hilton Rewards member which I didn't like. When I did sign up for the Hilton rewards to get the free wifi the wifi connection was awful and I couldn't imagine paying for something that barely worked. When you're paying that much for a room per night the least they could do is include wifi. No continental breakfast. They also did not have. Refrigerator in the room. The hotel was clean and the staff was friendly but that's all you get for your money.
Room was clean There are many things about this hotel we did not like. For starters the manager Mohammed was not very helpful at all. He did not even point us in the right direction to find our room. Also I think it is rediclous that we had to pay $12 dollars to park at the hotel when we are staying there. It should have been included. Also since we paid $120 for the room breakfast should have been included but we were told we did not qualify for the free breakfast in the morning. We will be visiting boston again in the very near future but we will not be stayying at the double tree on Vernon st off of exit 15 in Boston. I would not recommend this hotel to anyone mainly because the staff and manager were not polite and were horrible at their jobs. I hope other double tree hotels are not like this one.
Location was convenient to the T (subway) and bus line. I know there is a park close by as well as the JFK Library. I didn't get to see much of anything due to frigid temps. I had to check out a day early due to an impending blizzard. Laura, the office manager was super helpful and authorized a refund. There is a cafe right on the lobby. Food is so so but convenient if you want grab something quick.
I like the shuttle to/from the airport. The convenient access to JKM/UMASS T station.
Very modern and clean. Good services. Best value in the area. Close to the commons.
Stayed there for a night while we were in town to see a show at the Wilbur Theater right across the street. Very convenient. Clean, modern rooms and polite staff. Would stay again.
The roomwas clean and quiet. The bed was comfortable. The staff were courteous and helpful. The room was small. Like most hotels, the "high-definition" TV was a mirage - an analog signal stretched over a flat panel. For the life of me, I can't understand why hotels will not get high def signals in the rooms.
The price for this area is quite high, yet with the amenities and proximity to nightlife and points of interest there is a degree of value to this location. My main complaint is the staff. I found them a tad unprofessional. Upon stepping to the front desk the young ladies at the counter seemed less interested in helping visitors than in carrying on a concerted air of disinterest and conversations among themselves. Additionally 2 surly security guards came to the room at 3am about a noise complaint. Their heavy-handed manner was more suitable for a dive bar than relating to adult guests paying upwards of $500 a night. They were clearly not suited to be the first point contact in regard to guest relation. Based on the last situation I doubt I would stay at this location again. Which is sad given i would have used it for family vacations and business occasions.
Location was for us was perfect for us as it was just across from Boston and just 1 stop using the subway to Beacon Hill. We had free valet parking which was one of the key decisions to staying there. The area was super quiet and very green. Although the room was nice. Personally we found the bed to be a little uncomfortable. The free upgrade which came by my rewards status was a welcome surprise but we were surprised that it was directly behind the elevator shaft. Upgrade..not sure. The staff were pleasant when spoken to but were not very engaged with the patrons. There wasn't a lot of choices nearby for restaurants.
Its close to everything the hotel didnt have much to offer. No parking. No fridge in the room. Two adults means one bed. Small bathroom. Not allowed to bring your own food and drinks in. Rude service.
No hot water in the morning.
Comfortable beds, clean quiet environment, helpful staff. Cable was fuzzy and I would've like to have some kind of on demand service.
The staff member who checked us in refused to accept the arrangements previously agreed to by another associate and the accounting department ( in writing/email). Because a box was inadvertently not checked on our pre-authorization form he dusmissed it completely without first checking with the parties ( whose contact info was on the form) we gave him. Humiliating and a time waster. Terrible customer service.
Staff was friendly. A bit worn, but ok. Expensive for what you got..
Great location, friendly staff, however the rooms were extremely small and you could hear/feel a nightclub somewhere below all night long - from the 8th floor.
Availability and price Tight bathroom
Perfect position and really nice room
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
croissants/view from room/location
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
the location was not well signposted
I love a good bed and breakfast. While the buffet style breakfast is simple, it is all you can eat and delicious: French toast, mixed fruit, scrambled eggs, sausage, croisants, orange juice, tea, coffee... mm mm good.
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
Peter Dangelo was great and extremely helpful. Kudos!
The hotel staff is incredible; they do their best to offer an excellent service! Not really
First of all the staff were amazing. Felt so comfortable there. complimentary breakfast, free internet, free shuttle to metro altho only a 5 min walk. Close to large shopping centre with 2 good restaurants. Again good value Excellent value for money, location not great, but worth it. The location, and we had a leak in bedroom when shower was being used overhead. Hotel being renovated so all this will be sorted.
Enjoyed the service provided; the desk staff and the shuttle staff were very friendly and helpful with directions and advice. I had a bit of problems with the internet initially, but the desk staff was able to connect me to technical support who promptly resolved it. The complementary internet as well as breakfast was a nice touch; not used to getting this.
the hotel is fine. Even if the location is not in an interesting area, it is safe and well connected with the underground
Homely atmosphere; free breakfast; nice staff; free coffee and tea; oven-baked cookies every night at six; good value for money
24hr tea and coffee available Nothing
It was convenient to the city, port, museum and freeway. The breakfast was adequate and very convenient Not sufficient parking for this size Hotel
The beds were amazing. They were very comfortable. The staff was also amazing. They all were very helpful. The breakfast could have more healthy options.
Arriving after a long day of travel, with minimal funds and identification(due to a stolen wallet) the helpfulness of the evening staff was much appreciated. The ride to the airport the next morning did not seem as long as the night before.
The location of the hotel. 1) Parking Charges (Other hotels are offering free complimentary car park)
Room was fine. Internet was reliable and quick enough. Would be a good choice if you are driving but don't want to be as far out as Revere etc. The biggest flaw to this hotel for me was the shuttle. When travelling through Boston, I limit my hotel searches To those offering a shuttle. Unfortunately, this time I booked in a rush during a flight connection and the site I used didn't make it clear it only ran shuttles until 8pm - although after 8pm would be when a shuttle is really needed over public transport. Also, during the day, the shuttles are not frequent enough. I will not stay here again, just because the shuttle service is not sufficient. If I'm paying taxi prices, I may as well spend more on a different hotel. There are a lot of sirens, so if noise bothers you that might be an issue.
Good welcome, big large room, little far from the center with no subway.For good walker! Sheets of the bed were torn. The breakfast was not varied and poor quality
The location was great as far as getting in and out of Boston itself. The Cuban restaurant attached had great drinks and great bartenders. Was hopping on a Saturday night when we returned to the hotel. The hotel staff, upon check in, had great suggestions and ideas for places to eat that were nearby where we would be going. Overall, I would definitely stay here again. Also, a continental breakfast was available, free of charge, each morning. A bonus. The neighborhood was shady. You wouldn't want to be out walking, alone, at night. The convenience store on the corner was full of bums. The hotel, itself, was fine, however, I was a bit unhappy that our room wasn't cleaned when we came back at 2:30pm. Other than that, all was good.
The room was great. Great deal for a King Studio Room.
Value for money
the breakfast and friendly service
Staff were mostly helpful, rooms was large and clean, breakfast was a great selection, had no problems here at all. Ambulance noise. Dealt with this by having the A/C on all night.
Easy access from highway and quick cab ride into downtown Location near hospital and rehab patients outside surrounding hotel
Location and the staff were so friendly and helpful.they offer free shuttle to the airport and to the shopping centres and the free breakfast was so nice Actually nothing
Clean, spacious room; well equiped and organised hotel; free shuttle service to downtown, business unit (internet) and breakfast are the fine aspects of this hotel. Some personnel at the reception desk lacked patience and friendliness. The price for parking should have be given at the website.
We received superb service and were very pleased with our room. Upon arriving shortly after 7am, we were offered a free upgrade to a suite so that we could 'get some rest.' Everyone on staff were friendly and anticipated our needs. The room was comfortable and clean. The location of the hotel is a bit dicey. While waiting for the bus, we say several drug deals take place. To avoid this, we subsequently caught the bus on the other side of Boston General on Mass Ave.
GREAT location. Nice room with a good layout. Comfortable bed. Extra pillows. There were flying gnats in the dining area and the bar area. Really unpleasant.
Parking shoub be free.... One reazon i change to anotyer hotel.... But the night i stay was perfect.. Larry G
The staff are very nice and accomodating. Rooms are comfortable and include wifi. The restaurant is just ok
Hotel is clean and comfortable, Free wifi. High parking costs
Easy about 1 mile walk to back bay. Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!
Special thanks to Maria at the restaurant, and Roe, the omelette chef for outstanding service. Nothing.
The room was cleaned and well maintained. I found the shower to be really tiny, not enough room but I can ignore that There was no coffee in the room
The online description advised on-site parking, it sure was, at $38 a day, I could have stayed at the Marriott down the road with free parking $38 a day parking, turned my $150 room into a $200 a night room after taxes, very deceiving
It was comfortable. The staff was awesome. It was run down and the parking was over priced considering there was a lot of empty parking spots and outside the city.
Good level of service and venue Pool is too far from rooms
Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note. Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.
loved my room and the location!