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The staff is very friendly and helpful Poor ventilation in bathroom
Was very confusing to get around to our room (was in another building) and there were a few scuff marks here and there on the walls and also the remote control had a chip/crack in the back.
The attention to detail regarding the comfort of the bed, the quality of the bed linens and pillows was evident and appreciated. I slept very well even though my room faced Post Street. The hotel is old and staid. Only so much can be done to mask this fact. I was disappointed and amazed that the "soaking tub" of the room description was in fact just an old bathtub. The continental breakfast included in the club level rate was very adequate, but required going to the dining room, not the 4th floor club level lounge per description.
The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.
great location. nice staff, excellent service, available communication (internet, phone) The parking is too expensive, and there was no breakfast in the deal
The staff was amazing. We also had every comfort at our fingertips without any pretentiousness or high prices.
Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!
I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.
Daily greetings from the hotel staff. Very helpful concierges. Housekeeping not being stingy with towels. A restaurant on site.
A bit cramped but functional
We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
The room stunk! For $600 get some air freshener.
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Awesome views of AT&T Park and the Bay. Front desk agent was great.
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
Loved the charm of the Hotel. Wonderful huge bouquet of Lilly's in the lobby. The staff was knowledgeable and friendly, especially the doorman!! Very informative!! Our room was clean, large and so comfortable. Yes, the windows do open and it is so nice! The location was perfect!
Nice, helpful staff, old world charm, beautiful view from our room in the 6th floor. Nob Hill is not as central as other hotels.
The staff were exceptional, attention to details superb. The rooms were beautifully appointed. The location of the hotel to the theater district and Union Square is very convenient. I will definitely stay there again.
Fabulous hotel, fabulous location, great staff
the hotel has a relaxed style with the trappings of luxury. Most of the staff were extremely friendly and helpful and made us want to return Some of the check in staff were rather aloof and unhelpful
The staff is friendly and willing to do anything to make your stay perfect. Room service is fast. Parking valets are always available. The bar/restaurant is a wonderful place to unwind at the end of the day or drop in for a night cap. I love this place.
Quality of service provided, location of the hotel & value for money None
Fantastic as Always
The staff were phenominal! No better way to end the day than to sit down in the lounge and listen to the piano. All around beautiful hotel.
Really enjoy the Huntington. Professional staff and also provided a courtesy upgrade.
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
good fittings and decor
Because we booked through the AMEX Fine Hotels program, we were upgraded to room with a truly fantastic view of North Beach, the bay, and the Bay Bridge; we were comp'ed breakfasts; and we got 5 nights for the price of 4. The hotel is in the financial district, which is very quiet on weekends.
Furniture was dated. Door locks did not operTe. They charge $60/night to park your car which was not disclosed up front.
Great views and convenient location!
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
staff was very accommodating and helpful. It was a wonderful experience. nothing.
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
Location and Gym
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
All staff were helpful & friendly. For leisure travel not the best location
Loved the boutique vibe that the hotel has, it seems SF is lacking modern hotels that are similar to the Ace and plentiful of tacky hotels. The decor is very minimal, with concrete floors- it feels similar to a loft you would want to live in. The restaurant downstairs had a really great brunch and the staff were very friendly. The actual location is pretty central, so it's not that difficult to leave the touristy area of Union Square. There wasn't a mention of the $45 (plus tax) for the valet. So that got a bit expensive. You also have to call 30 minutes ahead. The shower is also a lukewarm temperature. And a bit difficult to work with it being stuck.
Great location, cool decor, friendly staff It's older and in a loud area, elevator was creepy
Great location, modern decor, and cozy spot to relax in! Our new favorite hotel!!!
A great location and views A little pricey
Location is good, close to everything I booked this reservation months in advance for a large group, and still, upon check-in there was alot of miscommunication and confusion about the reservation (how many rooms, names on the reservation, etc). Staff was not warm or particularly helpful at all, there was an obvious lack of hospitably and willingness to help that you receive at most hotels. The hotel itself is average, its very old and outdated inside, the walls are thin so u hear conversations next door, and the rooms are small. There were very limited hours for the restaurant/lounge downstairs, and overall was just someolace you'd go to sleep and thats it. It really was just ok. Many other hotels in the area that offered more for the price. I wouldnt stay there again.
Decent location, nice hotel. Don't like the weekend charge for "top of the mark" tourist trap.
Room service was good, bed, pillows & frette Sheets were excellent. Dark bathroom, dated room in general...for the money I prefer the Fairmont.
Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark. Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.
Great place to stay if you want to be treated like royalty at a very reasonable price. We highly recommend staying here and also having drinks at the Top of the Mark. Excellent views of the "city by the bay" and the music and service is awesome! Do yourself a favor and stay here. We do every year for almost 20 years. You won't regret it!
The location of this hotel is great with walking access to the waterfront, Union Square, cable cars, and public transport. The staff was excellent and very attentive. The room was everything we wanted, plus a great view. The restaurant had a good selection. The night club was really fun. We would definitely stay here again.
Historic Great location Staff was super friendly and helpful especially the valet Noise level in the rooms. Windows do not block out the noise from the streets so you can hear Grace Cathedral bells and the cable cars which is great but also the loud drunks in the middle of the night as well.
Comfortable room and good location. Noise level was fine despite being on the same street as the cable car. A bit run down in appearance and small old elevators. Poor customer service upon check. We were given a hard sale to sign up for hotel program upon arrival.
Nice people. This place would be great, but it need a renovation. It just looks like it hasn't been kept up in some time. Needs some fresh paint and some updates. It's in an area that not much is going on also
Location and decor.
It nicely located near Union Square. The staff were very helpful. The hotel was clean and well kept. Our room was very nice except no view but that was ok. The hotel has complementary bikes for guest to use (great way to get around the city). Very comfortable place to stay. Would stay there again.
Great hotel - feels very luxurious, good staff, and complementary wine hour! Highly recommended. Our second visit and we'll definitely stay there again when in SF. Rooms could be larger. Area - although only a couple of blocks from Union Square - gets more edgy late at night, but that's how San Francisco works.
The decor was cute, and the room cleanliness we immaculate. Hotel rooms in San Francisco are pretty small, and this is no exception. However, the reception area was luxurious and beautiful, perfect during their evening wine receptions. I could go on about the wonderful staff- really, all of them acted like they were my friends, excited to tell me all about the good shopping, eating, et nearby that I HAD to try ; ) They were right too!
The staff were very nice and helpful. The room was clean and the rooms style was not bad. The hotel is close to union square and great area to walk around. The decor pillows on our bed were dirty. My bathroom shower towel was only changed once during my four night stay. I found the restaurant prices high and the waiters were not so nice.
Hotel Monaco used to be one of my fav hotels in SF. This new Marker is horrible. They closed the spa, breakfast is extra charge. Parking costs 58 dollars. Short on staff to take phone calls. Take your business somewhere else.
Use the jaccuzzi, would have used the restaurant but it was too pricey. The people there seemed a bit stuffy, including the staff. When I asked a question it was like I was putting them out.
I've stayed at this property several times and it's convenient and a great property. My room had a moldy smell that got worse over the two nights I stayed -- I haven't had this experience at a Monaco before ....
This hotel is well-located -- easy to walk to Union Square and Chinatown, walkable to the waterfront/Embarcadero, and a quick drive to the Mission, Golden Gate Park, etc. The staff could not be more pleasant and helpful. The lobby area is a nice place to lounge, and the rooms are comfortable. It would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early morning, it is useful to have it in your room. I didn't care for the fact that the water bottles in the room had price tags. It would also be nice if the wine service rotated wines.
Location. Rooms were clean. Rooms small, older building, odd furnishings, no views. San Francisco has many great hotels but this is not one of them.
The staff really was fantastic and pretty much bent over backwards to accomodate us in almost anyway possible. Plus I learned after the fact they are really pet friendly. Thats good to remember for the future. When I booked through booking.com the description said that the room I was booking would have a jacuzzi tub. I was going on a romantic get away and booked this room for this price becaue I thought it would have a jacuzzi tub. The room was beautiful, but no jacuzzi tub and the bathroom was a bit small at that.
Doggy Birthday Party Oliver's 3rd birthday. Benefit for animals that assist. Great get together. My toilet clogged the 1st night. very uncomfortable sitiutation. I am not a large person. (get my drift). so it wasnt anything that should have caused a problem.
Last minute booking. Great price! Pretty extraordinary. Prime location!
It was a very nice family hotel with an interesting history. Well located right off Union Square. The hotel staff were all very nice. Though we didn't take advantage of them, the bar and restaurant both seemed nice. The weather was cool and the hotel had the boiler running. Our room must have been 80 degrees and no way to shut the heat off. We were on the top floor and the hotel staff offered to move us to a lower (cooler) room. The second floor room was just as warm. The rooms really need local control of temperature.
The staff was great. They were very friendly and helpful. The location was also fantastic and the noon check out gave us a little additional time to explore the city without worrying about our bags. I would definitely recommend.
Great location, good price, comfortable, professional, courteous staff. We had a room on the top floor, which was clean and quiet, with a ceiling fan rather than AC. Despite typically being a light sleeper, and expecting issues with street noise, I slept better there than I have anywhere in years, not really sure why (could have been the 12+ miles walking each day in wonderful San Francisco). The hotel is in Union Square, with its incredible shopping and conference centers. Chinatown is about .5 miles away (and a very steep hill), and Fisherman's Wharf about 1.5 miles; a fun walk if you're up for it (but Uber is fast an inexpensive, especially the pool option). If you're looking for a plush, modern American experience, this isn't it. If you're looking for an affordable, comfortable, centralized location to explore SF, or attend a business conference, this is a great choice. Rooms are small, no air-conditioning (though not really needed) and there was no real work surface for a notebook. Not a place to get work done. Bathroom was dated, but functional. There's no fitness center in the hotel but you get free use of a health club around the corner with lots of good gear and yoga classes, which were great. There's no coffee in the room, but there's a 24 hour a day brew available in the lobby with cookies I found impossible to resist. Wi-fi is free and fast.
Everything was clean and comfortable. The staff was kind and attentive. Location was perfect. Concierge was helpful. Absolutely would stay here again when visiting San Francisco. Breakfast wasn't included, but actually was delicious in the cafe downstairs.
Loved that we could open our window and climb onto the fire escape for a great view. The room was very clean and comfortable. Anything you could want was available. Walking downstairs to the bar/restaurant inside the hotel was a convenience as well. Being in the heart of the Union Square was amazing. Super easy travel to wherever we wanted to go since the trolly stop was 1 block away. Did not like the time it took for valet to bring the vehicle around (roughly 20-25 minutes). We understood the traffic in that area caused delays but it was my only complaint.
Nice historic hotel in a great location. Friendly and informative staff. Room was small but we got one of the rooms on the top floor and the ceiling was about 15 feet high. It made the room seem much larger. There is no A/C in the room but it was comfortable with the ceiling fan and the window open. I liked hearing the sounds of the city in the evening. The city "noise" did quiet down during the night and had no problems sleeping. This hotel was recommended to me by my boss. He stays there every year for a reunion with college friends. I have not problem passing on the recommendation.
Reasonably priced, friendly and accommodating staff, coffee/tea available 24/7. Great wifi, mini fridge in room. Great water pressure. They updated all the right things. Coffee maker/microwave in room would have been an improvement, but not a sticking point. The service at Luques can be slow, but the food is good.
Great value! Great coffee/tea/water and they extended our checkout by 2 hours to accommodate our plans. Very nice. And BOGO cocktails for a night! Room is small but doable (without children).
Staff very nice and professional Rooms are just too small especially for price.
Great location for shopping and restaurants. Friendly, welcoming and helpful staff. Complimentary coffee/tea, cookies, fruit, & lemon ice-water in lobby.
Bedroom was clean, furniture appeared recent. Location was reasonably convenient. Room was claustrophobic - barely room to walk around bed. Paint was fresh, but clearly covering 100 years of obvious wear. Musty smell. No air conditioning - couldn't get room quite cool/dry enough to be comfortable. Bathroom was dingy, marked up and had seen better days, and it was hard to squeeze into toilet between sink and wall, even then, wedged in by shoulder-level toilet paper dispenser. Plumbing noises from adjacent units were loud. Weirdly shaped closet with mismatched hangars that were falling apart.
Close to everything with all the conveniences yet subdued and relaxing. Staff were attentive and available. The restaurant /lounge was a great venue to unwind
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
Great staff, newly remodeled rooms and location was perfect. Nothing
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Excellent, awarded restaurant. Great location. Did not like the location of the toilet door in the room - right next to the bed so you face it when you sleep.
Very good service and location.
Nice rooms - well designed, comfortable beds, good bath products, friendly staff. I liked that they were dog friendly, LGBT friendly, and had a daily run scheduled for guests. No in-room coffee and small gym where the TVs didn't all work.
Very good hotel nice staying I will go agian and I will recommend for my friends No thing worth
Excellent location; free coffee and tea services in the morning; comfortable bed and towels.
The location was very good in the heart of the Union Square and everything was walkable from it. It was a little overpriced for what it offered.
Extremely helpful staff.
Though expensive, everything was top notch.
We enjoyed the proximity to the cable car line, the trolley line and Union Square.
comfortable, friendly environment with staff and other guests Missed Maverick the dog...but it wasn't the hotel's fault, he was sick!
Elegant, stylish, tasteful, and somehow affordable! Felt proud to stay in such a beautiful space. Loved the clean, but modernized antique details, soothing colors, and the fact that the overall look was not as overdone/over designed as many other hotels in which I have stayed. Proves that style need not cost $400 a night! No competition in my book in this price range for as stylized a place as this hotel happens to be. I would gladly skip some of the other 4 star amenities such as a pool or super large lobby to stay somewhere this lovely and reflective of my own lifestyle. Thank goodness I didn't have to stay in a big bland box hotel chain with cherry furniture and 1990 floral print bedspreads! My vacation was so much better as a result. My room was a bit warm - no matter how many times we turned down the heat, but as a result we slept like babies! To be fair, I never even told the staff about it, so they didn't even know.
Nothing ,the staffs are rude Yes the rudeness of the front office workers
The friendly helpful staff, especially Joel and Grant working on reception.The Manager's wine time allowed us to engage with other guests, this helped us tom enjoy our visit. The central heating system in the suite was problematic and we had to ask for assistance twice, the spitting hot water burned my hand on one attempt to turn the heating up!
convenience Our room is facing the street, therefore it was too noisy while sleeping
The hotel itself is beautiful and the location is fantastic. The staff were very friendly.
Very clean; very helpful staff; the wine tasting is a marvelous lagniappe, led to new friendships; location excellent; price very reasonable; would recommend to anyone!
The decor, location were exceptional and even though the renovations weren't complete it didn't detract from our stay. The happy hour at reception was a great idea. The staff were very friendly and helpful.
Location and cleanliness (newness) of rooms. Wine hour was a fun addition - a great way to start a night. Friendly and helpful staff. Bathroom could have benefited from updating. But I would stay at this hotel again and will recommend this hotel to friends so this is only a minor negative.
central location , free internet access, busy conceirge who doubles up as valet parking staff . no coffee house , tiny room , limited facilities. Hotel booking was incorrect, but the staff was fair enough to give the rate agreed upon after some haggle
Friendly staff, free very good wine between 5:30 and 6:30 PM No eating facilities
Location was very good. Hotel was warm but Luckilly I had a bathroom with window that I could open. It's an old buidling with an old looking furniture, but you that when you make a reservation.
The hotel was very centrally located to everything! Easy walk to restaurants,and Union Square. I wish we had a coffee maker in the room,however coffee was served in the lobby and my request is that they change the time. Serving time was 5am to 7am. Maybe make it later to at least 8am??
Great location and wonderful staff. There is no heat in the rooms.
Staff was terrific, room was charming nothing
I liked the friendly staff and location. The shower curtain was too short so the bathroom flor got soaked after every shower.
The reception I received when I got there.
Friendly staff, clean room, nice surroundings, quite near to the cable car station The room was very small, but still okay
Rooms were very clean and maid service was very good. Situated close to all transport and close to China Town which had some great meals. Our room was situated on the street side of the hotel. Whilst initially apprehensive about possible road noise, it was no problem at all and we slept quite well as the bed was extremely comfortable.
Comfort, closeness to downtown, cleanliness and kindness of staff
Excellent location and very convenient. Great character and charm. Welcoming atmosphere both the staff and the general feel. Nice lobby. The toilet didn't always flush properly. The hot water in the sink did not turn off easily. You may be losing a lot a water if a guest isn't persistent about getting it turned off. We had to wait a long time to check in. Probably our fault for arriving at 2:30 in the afternoon.
Very poor service. A fraudulent charge from the restaurant was added to my room charge. When I brought this to the attention of the staff, they became very accusatory and combative. Very, very disappointing!
Liked the decor and comfort of the room Phones are not answered in time
Being charged $60 to valet a car in unacceptable
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.