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Quiet and clean
Having the self catering facilities of a studio apartment in the City centre, close to amenities
The Hotel is very well situated right in the middle of London, with good access to rail, underground, and bus services. There was ab issue with the room we had booked, but a double and twin room were provided instead. Both rooms were very comfortable, although the twin room would have benefited from a little more space, particularly in the kitchen area. The double room was very roomy, accommodating four people watching TV comfortably.
Studio bed was difficult to assemble into two singles
Excellent location next to Holborn Tube Station and plenty of bars and restaurants next to the Hotel Key cards for the rooms didn't work and kept having to call staff to help.
City centre location, within easy walking distance of Covent Garden and Theatreland but also with Holburn tube station just around the corner.
Location, size of room, shower very good Bed not confortable, it has buttons all the way down the matress.
Location Location Location! The room had all the equipment a traveller/family would need, TV, Music Centre, all kitchen equip including dishwasher, Iron and Ironing Board etc etc. No coffee or tea provided in the room. The means to make a drink and cook etc were available in the kitchenette but even a hot drink needed to be purchased from the local shops, which seemed a little odd to me. The pull out bed in the lounge was very challenging to get out and took two of us some time.
brilliant location no coffee making facilities in room
Very convenient location and fresh and clean room. Not applicable
Staff were excellent, called the day before to inform them my daughters sixth birthday and to ask if there was anything that could be done, they were great and purchased a cake. When we checked in they then upgraded us to a suite at no extra charge and proceeded to show us to our room. We walked in and they had a birthday candle on the cake lit. My girl was excstatic, overall one if the best and friendliest hotels I have stayed In. Will certainly stay again.
Location, room size, cleanliness, bathroom Lower price would be good ;)
Nice room, great location Expensive food, not much of a bar in the hotel but the surrounding area has excellent bars and cafes so it's not a big problem
Super cozy hotel and cenral located
The staff were very attentive and helpful and the room was very well planned and spacious for such a central location.
We were very fortunate to be upgraded to a suite, we also found the staff to be very helpful. No
location, style, nice staff, fast check in and out, near beautiful garden, clean, room has tea maker, close to british musem. AC was down for all my stay (5 nights and then 3 nights) and each time I report problem they say they are going to check then I knew its all the hotel and it was really hot. short bed (my legs out of the bed even i am 175 cm), small bed, rooms in floors other then ground are leveled by at least 10 degrees (my head was down and my leg was up) that made bad stay. I changed to ground floor and room was very small. no refregrater (I couldn't have cold water) expensive breakfast 17.25 pound each with few choices. they good thing they provided fan.
The staff at the hotel are very helpful and communicate well if there are any problems. We would have preferred to have breakfast at the hotel but the very high prices meant it was poor value for money.
Staff, courteous, friendly and efficient. Would like fresh drinking water in room.
The room was really spacious and clean. The staff were very accommodating and kind. We had a wonderful stay.
From entering we were welcomed by the gentleman behind the desk. We saw him throughout our stay and he was a perfect representative for your establishment. Our room was perfect for us, clean, well equiped, warm and welcoming. If I did have to critasize one thing it would be the dining room. It was quite cramped but really clean and well stocked.
It was close to St. Pancras International; facilities were good for a city break; comfort and cleanliness of the rooms was very good; reception staff were very polite and helpful.
Regarding London price niveau I was surprised by the facilities and the infrastructure of the hotel
Close proximity to subway and at a good price
Great location re transport, laundrette, pubs/restaurants. Pleasant, helpful staff. Quiet street.
Able to get early breakfast which was very good
We only stayed one night but it was a very comfortable one. N/A
Wonderful greeting upon arrival all staff were 100 per cent and very helpful everytime you went out you were wished a good day and again welcome back in the evening 1st class Nothing like I said 1st class food staff rooms
The small kitchen area in the room was a plus factor and very useful for heating a small meal. The hotel is extremely close for Kings Cross and Eurostar. Hotel staff organised an early breakfast for me as I had an early start. Very small dining room. Settee located under the wall television so had to sit on the bed to watch the TV. There was no channel 4.
Great location. Mattress sank in the middle. Bad for lower back. WiFi was not free if reservation was not made directly with hotel. Why charge for this when customer has already paid a lot for the room?
Location, very comfortable bed, nice view, nice room noise early in the morning, receotion staff not enough friendly, poor tourist i available at reception desk, no mini bar, poor room service menu
excellent location for west end shows and exploring central london
location great for restaurants difficult to black out room at night
Freindly staff and good location close to west end.
Very friendly helpful staff and central for shops, theatres places to eat, which all add up to a very relaxing break.
Central location. Cleanliness Staff were a little unhelpful about an early checkin even though we had a reservation at a restaurant for lunch. We first arrived at 11:30am but no rooms were ready so we came back again at 1:20pm. They seemed very un sympathetic to our plight. We had to change in the toilets in the end (which they were aware of) rather than them make an effort to allow us get a room a little earlier.
Location The hotel should provide till water everyday during guess visit
It is very central for Theatres, Shops and restuarants. Our room 410 is in need of a re-furb---particularly the bathroom.
Ok location. Great for cooler months. NO AIR CONDITIONING.
Beds were very comfortable and the location unbeatable being walking distance from Oxford St, Covent Garden and theatres!
the rooms are well designed and very clean, the showers are hot & powerful and breakfast is fresh and satisfying. location is great for oxford street and soho nothing
Location good, rooms tatsefull although attric room a litlle cramped. Hallways a little worn, breakfast service slighly rushed. Taffif rate inappropraite for style of hotel- discount rate aid was fine.
The hotel is very convenient and well-located, and the staff were helpful and friendly. Free wireless internet is a big plus for me. The street is charming. The rooms are small and the whole place feels a bit run down. The carpets could really use a cleaning. The breakfast room is cramped and unpleasant. For North Americans travelers, it's a bit of a shock to see what you get for your money when it comes to London hotels.
The room was well maintained and comfortable. Good breakfast. The room was facing with Gower Street and the traffic noise was a little annoying.
The airconditioning in the room the excellent bed the service of the staff nothing; back in London I wil stay there again
The location is very good; central but still quiet. Comfortable room and a good breakfast. Nothing.
No Hot Water until 1730 !
Reception staff were very welcoming, helpful and friendly,rooms very clean tidy and comfortable,dining room for breakfast very clean,good choice of food and good service. Hotel was also in excellent location, easy access from Tube and close to many major attractions.
Location, Cleanliness, Friendliness No
Location for city also tube stations, good restaurents, bars shops and theatres nearby We were staying on 3rd. floor only accessable by stairs no staff available to assist us with luggage
Staff was friendly. Bathrooms nice. It is a converted college alumni dorm with very small rooms and little comfort. Not appropriate for almost 300 GBP.
Large room, clean, quiet with a comfortable bed. Good quality furnishings and nice shower room. Some people make not like the fact that reception, the room and the restaurant are in 3 different buildings.
-Modern, minimalist room interior -central location -excellent breakfasts at cafeteria -proximity to underground -Shower was a little small
Staff were great, good location clean. Lack of restaurant/bar. My room was a pied a terre so again a bit odd but whatever People should just be aware of it.
Good location - quiet area and close to underground station - excellent breakfast in pleasant dining room and friendly staff. No bad points - room was at top of stairs and a little on the hot side but this only a minor personal preference.
Cosy room. Lovely view. Helpful, friendly front room staff. A little cramped. Needed extra hooks for hanging. No safe in rooms. Lots of tight stairs to walk up to get to room.
Staff were very welcoming and efficient, my room was clean, comfortable and warm! It was a nice experience having lunch in the college hall - made me feel like a student again. Great location - quiet, but central with easy access to centre by foot or by tube. None.
Clean room, quiet
Very central to shops, theatres and restuarants. Included breakfast was great! None
nice atmosphere, quiet, well situated
Area very quiet close to a park. Price ok and they have few very modern rooms as well. Close to the center. The breakfast(hall) in the college to cold and not so cosy
Large and well-appointed room for central London at this price level. a bit different from normal hotels. The great hall in the college is an interesting and unusual location for breakfast. None
To sleep there beside the noise from the street in the morning. Small room size. Half of the room shown on photos on booking.com. Noisy street in the morning on business days. No rooms available on the yard side despite booking two months in advance with proper note on this regard in booking form. The hotel just didn't pay attention to this note.
they helped me to get information about train times and flight confirmations they also upgraded me for the same price because a room looking onto the quieter part was available. All staff were polite and helpful. I don't like sleeping in a room in the basement. I like to have fresh air at night and open the window but for safety reasons I didn't. The room and the corridor outside sometimes smelt damp.
I liked the room very much and the bathroom was wonderful! I was so surprised! I also liked that I got the newspaper at the door.
The room was very spacious with the facilities expected of such a hotel. The staff were very friendly £46 for 2 breakfasts is over the top
A group of 8 of us booked this hotel due to the good reviews and location for a birthday celebration to watch Jersey Boys. Check in was punctual and polite. Emailed the hotel the day before requesting rooms looking over the gardens, which was granted. No hot water the next day due to boiler problem but staff very apologetic and free breakfast offered. Cannot fault the stay and will stay here again.
easy reach of the west end and shows the rooms showen on booking.com are Not the rooms allocated they are at least half the size and very small
Very friendly and knowledgable staff on reception. Excellent location for shopping and site seeing. I did find the rooms very warm. Did not take breakfast so cannot comment on the food.
Location was excellent, not even 5 minutes walk from The British Museum; Russell Street & Tottenham Court Road tube stations were very close. Not a reflection on the hotel, but the area was quite noisy - although it was a Saturday night - people walking past in the early hours talking really loudly and service vehicles collecting bottles very early in the morning. However it wouldn't stop me staying here again - even though I do think the room rate was quite expensive with no breakfast included.
The friendly staff, location of hotel The rooms were very small, fine for a weekend but for a longer stay claustrofobic. And it was hard to understand why we had to stand in line very long for everything at the frontdesk, while there were three persons behind it, but only one who seemed to know what had to be done
Clean with good decor Strange and strong smell towards the room (sort of like damp!) Breakfast £20+ is a discgrace - that has to be 1000% mark up!!!
Extractor fan not working in bathroom
Delightful upmarket charm, tradition and comfort. Excellent service, good rooms and facilities. Our room (2) had a balcony looking into the hidden garden. Very good value for this fantastic location next to Russel Square and the British Musem. Internet should be free and the breakfasts are very expensive.
Location! The price of breakfast was ridiculous! So we didnt get it.
The location - quiet and convenient (but please also read separate 'complaint') Bed was a 4 poster, but very squeaky, to the point that it woke us up each time we turned over in bed (also: please see seperate general complaint about this booking).
The service of your receptionist was excellent and warming. I had requested a specific room overlooking the court yard and got what I asked for. After realizing that there is a room "002" directly on the court yard I asked if I could see the room and without hesitation I was able to change no questions asked and no quarms. Ice service:-( Apparantly ice service was on at 6pm and I was out and about until late hours and would have loved a cold drink.
nice ambiance in reception area and small sitting area, help yourself bar a nice touch from another age. Comfortable bed, Moulton Brown toiletries
This hotel is perfectly located for the British Museum, it is quiet and within walking distance of Soho and Euston Station.
Close to where I needed to be the next day Easy access to Oxford St etc Good sized room (for London) Really excellent if you wanted to spend time at the British Museum None
paid for breakfast what a waste of money.plastic ham also chicken the cheese was curled up at the edges.could not be worse.
The hotel is clean and comfortable with well equipped and quiet rooms.
Excellent location, smooth service, ok facilities, nothing to complain about. Very good for the price level, and excellent if you have to get to an early meeting in the city.
Some of the staff were helpful, polite and keen to assist. Room was small, room service menu was petite, prices for food including breakfast were expensive. Not impressed that advertised facilities such as the restaurant were located at another hotel situated at the end of the road. The window leaked and was falling off the hinges and the gaps had been stuffed with toilet roll. Overall impression was that the hotel was not properly maintained and was in need of some modernisation and general maintenance. I experienced some checking out problems which I was asked for a fax cancelling the booking. After explaining that I dont carry a fax machine in my suitcase and several calls to booking.com I was allowed to check out the following day.
Check in/out was efficient.
I liked best the retro style of the hotel, especially the fireplace in my room. The wind goes trough the windows, even when they are closed.
Very central hotel, friendly staff, clean room. Maybe the room was a bit small, although very comfortable.
Well appointed boutique hotel in a convenient location.
Very nice surprise as I was expecting less No
Easy access near Underground and pub and park. Small and convenient.
Great location nearby, underground station, Russel Square and Covent Garden.
I like the breakfast most. The triple room is too small, but since I stayed there only one night, it's ok for me.
It was very close to the metro station, and it was in the centre of London. The bathroom was poor, and the toilet didn't work. The breakfast was the same each day.
The Location was great , 10min walk , right into Oxford street, under grounds etc. Breakfast was ok, value for money. Very poor toilet / bath room s, only only one toilet / shower per 8 rooms. Need more toilets / showers , very basic in side. The bathrooms / showers , only one toilet & shower to every 8 rooms , need more of these , for the amount of people staying their. I had to wait 25 mins to go to the toilet ?
You get what you pay for I wish I had more money for a better hotel
location was ideal,staff were pleasant and room was basic but clean.
I liked the location. it's close to Euston station and about 15 minutes walk to the centre point and British museum I didn't like the behaviour of the kitchen staff. Their English was poor and they were rude in treating me when i asked them about more bread. Also, they don't care about customers' needs.
It was clean , and warm. The number of shared bathrooms to rooms iks not made obvious enough in the description
Central Too small!
At least it was clean No shower or bath. Had to share a loo!! (First time in 40 years!) Room below pavement level. Very thin walls. Should have left immediately but it was very late when I saw all this.
I was able to book a room near to Euston station after being stranded due to all trains being canceled. Bed was comfortable. Poor condition of room - door would not lock, dirty curtains, cupboards falling apart, TV was working but reception was noisy on all channels. Noise from other residents. Did not attempt breakfast. Poor reception staff (one occasional overwhelmed person).
This guest did not leave comments about this hotel.
location, new, clean, no phones to contact staff in room, only bath towels in room, had to ask for hand towels and there was no face towels.
Location. Helpful and friendly front desk.
This guest did not leave comments about this hotel.
Location near train and tube station.English breakfast was excellent.Staff very friendly and helpful
Clean, friendly staff, great location. Go to the British Library!
Very very small rooms. No space for clothes etc.
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
comfortable bed; good WLAN Too expensive
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
Good Location no
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Rooms are very small.
Clean, modern, conveniently located. Mattresses are cheap and very uncomfortable.
Great Customer Service and wonderful location for the price.
The location, covenient for stations and west end and spotlessly clean..Very friendly and helpful staff. We missed having a lift
Location and setting of the Hotel was very nice. I'm afraid I had a problem at breakfast time. I arrived to the dining room at 09h01. I misunderstood that breakfast finished at 09h00 and thought I had until 09h30. Waitress told me that breakfast was finished. I thought it was unfair that one minute past nine there was nothing available to eat. At about 09h05 several staff came in to clean off the tables, while there were still people eating, making everyone hurry up to finish. I did not like this and feel everyone was made to feel uncomfortable.
The location is convenient for St Pancras, British Museum, and Tube. The room and bathroom were warm (almost too warm) and comfortable. The breakfast was freshly cooked to order.
clean comfortable room and pleasant atmosphere. Excellent location no lift
The staff were cheerful and friendly, the room was comfortable and the breakfast was fine. There was a computer in the breakfast room that guests could use to access the web. The hotel was located on a quiet street. The room we were in had its own air conditioner for the one day when it was hot.
shower very poor,breakfast cup of tea undrinkable
Location was great, rooms very clean and quite spacious for city centre hotel. Very very hot in rooms, hence planty of fans available. But was just a little overwhelming
Clean room, great,quiet location and yet very close to St Pancras.
The hotel facilities were good.We had noty arranged our evening meal and ho[ped to get into the restaurant.Unfortunately we were not advised there was a private party.But there was great tapas on site:) I have nothihg to complain about.
The bar room staff were the most service oriented, offering suggestions on what they recommended to drink and eat. The cleaner walked in twice early in the morning around 7 am, once when I was in the bath, and then 1/2 later when I getting ready to go to breakfast.
I had booked a single room and was given a double room for the same rate. The room was very clean and comfortable. The breakfast is great !
The continental breakfast was delicious, especially for London, the free wireless was convenient and the staff were truly looking after you. The room is too small. It is nearly dangerous to get into the bathtub while hoping over the toilet as they are so close together. Also, the water pressure varies thoughout your shower, as well as the temperature. That should get fixed!
Choice of mini bar/porridge We would have had a 2nd drink if the bar was more comfortable
Design, location Single room is very small
I liked being walking distance to soho, I liked the size of my room and I liked the library very much.
Convienent location. Very helpful staff. Decent value for money, recognizing that the pound is killing the dollar, making even the cheap hotels very expensive!
Ease of reach for meetings/business and entertainment
Very comfortable bed and fabulous breakfast.