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The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
very nice room and comfortable need a cofe station in room
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
great service. high standards. helpful concierges. great location. very English.
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
Service is fantastic
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
english atmosphere just in the hearth of Mayfair concierge too busy
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
The efficient and personal service surpassed only by the care given to the room and a wonderful cocktail lounge. N/A
The staff were extremely helpful and friendly.
The hotel was very nice and warm. The rooms, although small, were very clean and comfortable.
I loved the staff and the location. It is cozy and stylish.
Private. Classy. Charge too much for use of their telephone in this day when they should not
Excelent location, good service I was incomodated early in the morning by the noise coming from outside (I stayed on the 2nd floor)
great service and excellent location. Allessandro is incredible! Room service was very poor, no phone was answered when the order was incorrect and I needed to go down to speak to reception.
Service is unreal, and location fantastic. The beds were very uncomfortable
Everything, service, beautiful and great location.
quiet & comfortable, good location Room at ground level
The location and the cosy atmosphere the room was really small and the painting of the walls a little shaby
The location was perfect for us. We were taking a weekend break to go to the theatre and shopping. We could walk out of the hotel straight onto the street surrounded by everything we wanted. We were amazed by the excellent use of space within the hotel. It was very compact but well thought through and comfortable. The staff were very polite and helpful. The complimentary wine and cheese was a big plus for us too. We would recommend this hotel to anyone who wants location in the West End. A little noisy from the street at night but didn't matter too much as it was a leisure break and not business.
Location Location Location. Being in the center of town, I had the ability to stop off at Hotel Z to drop off bags, freshen up, take a break before moving on to next neighborhood on my itinerary. Tube stop directly to Heathrow a couple of blocks away made arriving and departing soooo easy. Staff was very friendly and attentive. Room was modern, quiet and clean. DEFINITELY plan on staying again. While I knew I had booked the smallest room, and was happy with it overall, the in ability to open a window for fresh air was a little frustrating. Issues with the a/c were promptly addressed, although an open window would of been a better solution. It was only because my stay was for 5 nights that this bothered me. Next visit I'll book a larger room with an open window. :-)
Terrific location. Knowledgeable and friendly staff. cool, funky vibe. small room (which I liked) The cool location also meant that it was occasionally hard to sleep it night with the noise from the busy street
The best part of the hotel was it's location. It is located in a great part of London, a very busy part of London. The staff was pretty nice and there were always around to help. Well the worst part of the place was probably the size of the room and the bed. I knew my room would be tiny but for the price I paid it was crazy. The room could barely fit your luggage and yourself. A constant maneuvering around everything. The bed was the worst bed I have ever slept in. Want to know what it is like to sleep on a rock or the ground? Well come to this hotel to find out. This bed was so stiff I would wake up every morning in some sort of back pain. It was ridiculous that this is possible in a modern hotel. It's a budget hotel but seriously just get a slightly softer bed as this was ludicrous.
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
the radisson is very central for shopping but very expensive. it cost me 970 euro for three nights with no breakfast. our room was quite small for two people for the price
Large room, coffee and tea provided in room. Great location. Secure. Nothing bad
the closeness to the shops
What a beautiful hotel hidden behind the bustle of Oxford Street! The rooms were beautiful, staff were lovely and breakfast was gorgeous in the morning. A lovely location for our weekend away. We would definitely consider staying here again!
Location, location, location!!! A very friendly staff, good breakfast, nice room. I totally recommend it!
Good location for shopping
the rooms were clean, well sound proofed and quiet. Staff responded quickly to any request and were cheerful. this is really cheeky - but as it was our 20th wedding anniversary and the hotel knew this a free drink or upgrade of room as a present would have been wonderful!!!!
Good central location and friendly, helpful staff. Clean and well-maintained. Breakfast mediocre and expensive. Rooms too small for the price. Usual London problem - poor value for money.
close to shopping n oxford st none
Location Food not warm, afternoon tea not value for money
The staff were exceptional Lift was rubbish. Room was tiny and had no power source near the bed for alarm/mobile charging.
9th floor rooms are very bad.we asked to change the room to lower floor that was o.k.bathroom fittings are very old and smells and it is not woth spending so much money to stay in such a hotel.no place to sir in lobby.
Location, center of London, near Piccadilly Circus. Easy to reach by Sub. Small room for this kind of hotel, no air conditionning. Price for English breakfeast too high.
very friendly and relaxing breakfast was not good and expensive
swimming pool was great.such a great location. friendly staff. our room was quite small.noisy at night.service charge on a glass of wine nearlly £1!
Hotel staff Room size
Excellent breakfast, very kind personnell, very nice swimming pool. Location is excellent, very close to Buckingham Palace, Green Park, Regent Street, Oxford street. İt is in the heart of London. Building is facinating. Bathroom is very small. The room does not fit to 5 star hotel although it is very clean and has comfortable beds. The room is smaller than I expected.
Location is excelente!! Great to be able to have a swim in the morning. Rooms on the small side, although adequate. Breakfast was again adequate rather then excelente as would expect from this hotel.
All staff were extremely friendly and helpful Quite a lot of noise from outside late at night - sounded like work was going on close by
The good location of the hotel. The window in the room was boarded up making it very dark.
great location, the club lounge was great with snacks most of the day, the pool, very big room windows were small and looked straight into the walls of another building so you could only just about see the sky and the room was very dark. bathrooms a little dated. One of the consigners was rather snooty and not very approachable
The hotel was being used for a film crew which limited the use of the hotel facilities.
Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus
easy access to city the hotel reception staff could not understand english and new very little about the hotel facilities
Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite
We were upgaded to junior suite which was excellent. Position of hotel is perfect for West end and theatres Internet facilities were not working temporarilly
the hotel was perfectly located for our stay, the beds were really comfortable and the room was very clean. the staff were very efficient but not so friendly, nobody smiled???
some facilities are old,and the heating is not working the beds in twin room are put together
The staff hotel were verry polite except in the FO staff (not at all only a few) Nothing
the location is perfect. All of the staff except for one,was nice. the room was very small,and we could hear too mutch noise from our nabours nexst door
Comfortable room, friendly staff, location ideal for Trafalgar Square and theatre land. Seems to be in a back street
The location and front desk services were very good. The room was cramped, barely adequately furnished and only just met the standard of many 3* hotels I have stayed in, irrespective of the location I feel that this was a very expensive accommodation that did not match the price.
Location In any other location this would have been well overpriced
Warm, comfortable, excellent decor and very comfortable beds. The staff were friendly and helpful and we greatly enjoyed our stay. No specific problems spring to mind.
The room we got as upgrade. Large, light and with a large bathroom. The central location near Piccadilly Circus. when we arrived they put us in a very small and dingy looking room which was not acceptable in view of the hotel category. When we put this to the reception they upgraded us without problem which was good.
The room is quite big for center of London and full of light. Clean, with a huge bed. Everything was fine. I will surely enjoy it again when I'll come to london.
especially the location
Staff very attentive & helpful. Needed to change room as one allocated initally by reception did not match description on purchase from website.
Hotel breafast room and bar lovely, room a bit small. Hotel staff were not good on arival, first time arrived told could not book in as too early, second time arrived asked us to move to another of their hotels to do them a favour! We said no!!!
good TV no iron in the room
Closeness to a lot of major tourist attractions. Service charge. I think it is disgusting that I had to pay 78p for someone to remove two bottle tops.
the location the room is small
The location in the centre of St.James is excellent. Quiet and understated comfort and luxury.
Is very close to the interesting point of attraction, like Buckingham Palace,National Galleria.It is in central part of the town but you have quiet.Also is very close to shopping area. The breakfast is good. The rooms are too small, also the bed.
An excellent hotel with very pleasant and professional staff. My only minor complaint would be the lovely fruit served at breakfast was too cold and the hot breakfast was self service and not as nice as if cooked to order.
Helpful and friendly staff The address was a little misleading as the main entrance was around the corner!
I collect foreign coins during my overseas travel. The desk clerk traded my one coin for several smaller denominations -- and when one in the sequence was missing, he even went next door to make change out of his own pocket so that my collection would be complete. I liked the complimentary mini-bar. It was nice to have something for free when most else in the vacation was for charge. The room was very nice. The location was right in the middle of everything -- all within easy walking distance. It was just a few moments from the nearest underground station. It was perhaps a bit more than I had hoped to pay, but overall was satisfactory.
location was very central, near few tube stations and the shops. I found the price expensive. We travel over from Ireland 3-4 times a year and would like to stay in the same hotel each time. However I think we will shop around next time.
Great location - didn't pay for breakfast as other places for breakfast very close by at fraction of price. The room was uncomforably hot which I relayed to reception on departure - the air conditioning did not seem to work at all and windows were locked closed.
location water supply to bath and shower is not acceptable in this modern age
Convienience of nightlife surroundings
Good location. Very friendly and helpful desk staff. Comfortable bed, No wheelchair access. No support rail (grip rail) at side of bath.
location easy access to where we wanted
very near to the theatre area.
Everyone at the Every Hotel was very helpful. I've never had a better experience with hotel staff. They helped us get into a room early after 20 hours of travel. They help with cabs, directions, and tube vs. other transportation option. They helped with locating nearby shops and conveniences. The hotel is also comfortable, clean, safe, and centrally located. Some things were not pristine in the bathroom. Overall however, well above average. Much nicer than expected for the price in a city center locale.
Location to Piccadily Circus and Trafalgar Square Staff very cold and unattention, room quite dirty and smelly, internet very slow, room very small and lifts very old.
hotel staff excellent and position of hotel was just right room very dark, no sun light. no tea coffee fercilities
good location and helpful staff On the booking form i was offered a smoking room which i required, on checking in i was told it was a non smoking hotel so your booking form needs to be altered. This was a disappointment as i had done a lot of groundwork to find a smoking room.