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That after 4 days i was going home.... Heating in the room was very poor. Bathroom extremly small and with out shower screen,toilet paper holder on the floor and always wet because of lack of shower screen. No mini bar in room. Room aslo extremly small for the price we paid.
All good standard
The simple bedroom decor, linen and bathroom facilities. The room service menu is very poor and delivered to the room without any cover on. Very expensive for what it is
Free WiFi in the rooms, and a handy work desk where they had outlets for USB chargers and a connection for tv out. Inconsistent cleaning and refilling of necessities, we drank our instant coffee the first night and never got it refilled and our friends got their shampoo and conditioner removed after the first night and never got any new ones after that (very odd). And no free breakfast when using booking.com... something you would get for the same rate if you book directly through their website.
I believe that a housekeeping staff member mistakenly removed personal products of mine from my room. When I asked the managers about this they immediately checked into it, but said that nothing was removed. I know that is not the case, so it's a bit disappointing that they didn't consider that they perhaps did make a mistake.
It is new. The single room is so crammed that you could hardly had room for a single luggage. The bathroom is so crammed that when you pulled the shower curtain, there was not enough room to scrub your body.
The bed are soft ,no bath but good shower small rooms, they used every square inch available ,hartly any room for suitcases.General speeking rooms are to small. No taxi available outside, no publick transport,makes it dificuld to move around. this can not called a delux room.
Modern decor and cleanliness No heat in room. Re-located to a second room because of no heat only to have the second room have no heat. Third room had heat but was extremely small (12" between end of bed and tv).
Toilet seat in room was very loose.
Room was very small & insufficient wardrobe space
It is fairly close to Paddington Station. The entrance and lobby are under construction. What a mess, and noise during the day. I wish I had been warned. Plus, my room was the smallest I ever had. There wasn't enough room to even walk past the end of the bed without sitting and sliding. The bathroom so small that it's really a standup shower with a toilet and sink in it. I will not stay there again.
The staff were wonderful There was no natural ventilation or air conditioning in our room which made the nights rather difficult to deal with
check in/out was swift
It was a very comfortable hotel in a great location, minutes from Paddington station and Hyde Park. Reasonably priced for London.Staff very pleasant and helpful. On check out we were told it was cheaper to book directly with the hotel which was incorrect as I always check that prior to booking.
Comfortable hotel, ample room in bedroom and bathroom. Excellent location regarding easy access to Paddington Rail Station and the London Underground. Plenty of bars and restaurants in the area. No bad points regarding our accommodation at the hotel, except that on departure we requested a black taxi cab to take us to Victoria Rail Station, details below.
no comment, ok. you can hear almost everything from the bathroom of nex room.
Good location on quiet square. Close to attractions, but away from the trafic noise at night. Room very comfortable for 3 people. No!
Location is the best among all. At a quiet square and only less than 5 minutes casual walk from the Paddington Underground & Train Station. My room is a Club room (Still small but expected) which was clean and comfort. The rate include buffet breakfast which is good too and the breakfast is acceptable with many choices & good service at the restaurant. Reception Staff were not helpful and laugh at guests whom could not find the exit when they came down to the lobby by using the stairs. And the most important is they charge Wi-Fi for GBP 12.50 a day which is very expensive. It is not a 5-Star Hotel!!!! They should also fix their windows as freeze winds leak in the room during the night.
Location was great. Value for money pretty good. Cleanliness was only ok. The 'little things' were not up to the standard I would hope for from a 4 star hotel.
Location, close to Padidngton station, Talbot square was quiet and nice street, but still close to everything. Although room was quite small, everything was clean ans suited well for city break traveller.
Peace and quiet, and the neatness of the hotel I booked for a double room and was given a twin room which was most uncomfortable. It took a lot of trouble and noise making from me to get the hotel staff to merge the beds together to make it look like a double room as they claimed that they did not have a double room for me that I booked for. dissappointing. I was most uncomfortable.
Noise. They were hoovering up at 845 on a Sunday morning which woke us up. Also there was no real help or attention to us as guests when the air conditioning wasnt working. All we got was that we could open the window "if we tried hard enough" as we couldnt open it earlier. Also we were concerned about the security of opening a grouond floor window at night.
Location. Small rooms, no breakfast.
The room was very quiet, looking out across the rooftops at the back of the hotel and the bed was extremely comfortable. There was no heating at all in the bathroom and as the outside temperature dropped to minus 2 deg C, we had very chilly showers!
our room right next door to bar everytime the door was opened into it , it creaked slowley shut then banged and the staff talked very loudly outside our door about going to bed this was at 3.40am not a great room location, if another room we would be happy with it overall
Convienent. The room was very comfortable and had all the right services
The Breakfast was lovely, beds comfortable & the tv had a great selection of channels. There was no proper food for room service or a mini bar in the room. There was also no toliet roll in the room the second day.
Very handy for tube but too small room, you could only open bathroom door half way before it hit the bed. Also we get hot water from both taps!
the hotel was close to the underground so made travel so easy. it was hot with no air conditioning.
Location - very close to metrostation and easy access to Heathrow airport Very small room, very small lift
It's proximity to Paddington Underground and free internet use Room much too small, frayed carpet at entrance to room...VERY Small shower expect to be transfered on check in. It seems to be a regular happening between the various hotels in this proximity owned by this company
room is crazy small. Could not even take the chair under the table out to seat as it was too close to the bedroom. Could not open the luggage if not on the bed. One of the 2 main lights was not working.
Easily accessible from London Heathrow to Paddington (10 minute walk) and very good location for tubes into city centre or access to Kensington and Hyde parks. This is the third time I have stayed at this hotel. Bathroom slightly on the small side, and shower curtain leaked, but on the scale of things nothing major.
Nice tub, and was very accessible to the tube, nice bed and very comfortable stay. Some of the wires behind the bed were still jutting out and should have been covered. The bathtub needed some repair work.
City centre, close to London's main attractions. Nothing ... except the "key" always failed! Not a big problem though.
Looks nice, very good value for money, staff is very friendly Rooms should be refurbished, double bed shouldn't be made from two single beds
The room was clean and not too small. Courteous staff even during a rush at check-in time. Location is good as it is close to a couple Underground lines and a 15 minute walk to Padington Station (where the Heathrow Express train ends). No Air Conditioning. Room was on the 3rd floor and the heat was almost stifling. Surprising given outside the temps were only in the mid 70's (F). They provided a fan, which made it bearable. They also limited the amount the window opened, making it very hard to get in fresh air. I would stay there again, but only when it is very cool out.
The non smoking restriction
breakfast was not so good
during our stay, we could actually hear the hotel guest in the next room snoring in the night as the walls are too thin. it was also quite noisy at night as our rooms were facing the street
The location of the hotel The staff were extremely unhelpful and unprofessional. I was very disappointed. We also had no hot water so could not have a shower which was absolutely horrible and for this there was no apology when I mentioned it. Our luggage was not held at the hotel, meaning we had to make a very long and tiring journey on the tube from Oxford Circus and back to place our luggage at St Pancras which cost us more money and wasted hours of the few hours that we had. We booked a room with a double bed and it was two single beds pushed together which was uncomfortable! I am 20 years of age and have stayed in many hotels around the world and CP was the worst experience.
very good staff and location handy double room supplied to small and no storage no climate contol as in cool air if required
The location of the Hotel No Clear Policy for the extension of the stay for few hours ( 1 or 2 hours ) , the evening shift told me yes its possible they might charge 20 pounds , but the morning shift refused and ask for one day full payment :( and one more thing i didnt like in the hotel , they refuse to store the luggage for 2 hours :(
Location was nice Could have a nicer bar area. Piano playing annoying after awhile.
Location across from Hyde park and walking distance to museums Room temperature too hot Room small
Great location, close to underground. Quiet. Very helpful staff. We would stay again.
The hotel was nice and tidy, the most important features. The breakfast was excellent. Our matters was a bit defective and my room window don't close tight 100% sometime you feel the cold wind from the window. My room was 317. We had another couple with us who's room was much better then us.
- Top quality Breakfast - Excellent location - Not much of a view from my room
Great location, very convenient to get to the Underground. Room was clean, and there was central air with a thermostat in the room. Staff was helpful. Hyde park is right across the street. Neighborhood is nice, pretty easy to get around. Room with double bed was very small. Not much room to walk around in. Fine if you're only using the room for sleeping. Complimentary Wi-fi is slow, have to keep logging in every time you return to the hotel.
The hotel itself is quite nice. Good location and the staff are quite pleasent. But we had a room at the back of the hotel where all during the night, people were walking past our room laughing loudly. Now normally this wouldn't have bothered me but we had a window that wouldn't close properly so was quite noisy. Also a lot of doors bangin on our floor most of the night so a very noisy night indeed. It's a shame because we stayed at this hotel before and we had a fantastic room but this time wasn't the best.
The staff was outstanding! Allways willing to go above and beyond in order to help out. Very impressive indeed!
Proximity to the Tube is very good. Check in and out is quick. That's all the positives that come to mind. Dirty room. Needs paint inside and out. Wifi very slow. No energy from staff. Drink at the bar was in a dirty glass. I will not stay here again.
Good location, friendly staff, large bathroom. Nothing major. Lock broken on toilet. Given twin beds pushed together even though I asked for a double broom.
I only stayed one night, so can't say much. It certainly was adequate4.
the kind stuff and the good location - close to bus/tube restaurants etc No
The breakfast was very ok. I booked an executive double room. They gave me room 512. Noise from neighboring rooms came in. Small oldfashioned TV, very oldfashioned furniture and a singleglass window of which the wood was rottened. No wardrobe, but only hangers available.... this was really disappointing. Small bathroom with no table to put your stuff on.... disappointing again, as I stayed there for 4 nights. The staff was very friendly and helpfull.
the best thinng is the location of the hotel. quick access to Underground and to bus stations. even on a strike day we could take the express train to airport as the station is 5 min walking from the hotel. the basic brekfast was poor. Hotel was in an old building with old windows and doors. this means that it was noisy and cold air was comming in from the closed window. bathroom was very small.
a basic small room. clean. warm the heating was very good. basic continental breakfast maily toast cereal bread with a bit of tasty cheese. hairdryer in the room and iron available at reception. lift small and slow. if I was staying in london again I would stay at norfolk it was ok for the price. there was nothing so bad that I would complain about but the Hilton it wasn't. nothing It was quite good/adaquate
The hotel is well located. In a 5 minutes walk you can access the closest underground station. You could also walk easily to Oxford street (+/- 15 minutes walk) Our room on the 5th floor was furnished very poorly (no cupboard) and the bathroom is by far too small.
Very convenient location, close to station. Great eating places near by, staff friendly and willing to help, great breakfast
the friendly atmostphere
Cosy and very nice hotel
the hotel was perfect for us the reception staff where very freindly and helpfull a lovely hotel to stay can,t wait to go back .
The Staff were very helpful.
Simple booking My room had very noisy air-condiitoning fans outside that ran all night and prevented me getting a good night's sleep.
Very close location to the metro station, clean and refurbished rooms Breakfast would have been better but the price was ok (6 pound per person)
always open... good cleaning of rooms not very good breakfast...
The staff were excellent very helpful and even if they couldnt help with our enquiry they found out for us. There was nothing
That it was a great location, clean, friendly. i like everything.
Location, location, location staff, no room cleaning, no coffee/tea set, not hygiene set
Nothing. No English breakfast in England. Bread and coffee only and start from 8.00am.
The staff was nice and very helpfull, and the toilets were faily clean. The location was good. The room was very small. It was also cold in the nights. The breakfast was very unsatisfaying. The bed was uncomfortable, you could feel the springs, when you lied down. The pillow was hard as rock. The wind passed right through the room, and there were doors slamming often, right in front of our room (fire door without a pump)
Moments from Kensington Gardens, quiet, clean, friendly multi language staff, reasonably good English breakfast, good value for three nights. Recommended. As always the case, a small room, poor wifi, mediocre quality TV and bathroom equipment, no fridge or minibar, no air con.
I liked the room - the beds were good, the bathroom was big an clean and the breakfast was very good I have no complaints
The staff was friendly and helpful, the room clean and spacious and the location convenient- all at a good price. No.
The elegant lift! The staff and the location and price were amazing. I would definitely recommend this place to my mates and visit again My room smelt of smoke when I walked in which was disappointing
When we arrived there was no record of the booking. The hotel put us in the honeymoon suite at the same price
Just the location and at the reception Mr Angel Really old Hotel.The Bath door couldn't get locked etc. Also hairdryer was inside broken which can really cause life danger...
Bathroom, though very small, was modern and clean. Room was extremely small.
Quite convenient, nearby tube station and buses to major attractions are quite frequent as well. Breakfast included which was nice. Small room, very european style.
right next to Hyde Park, Kensington, close to the Palace, and several tube/bus stations. The room was tiny, no big deal that's a European hotel, but it was filthy. The shower was dirty, there was mold in the bathroom, one of the lights was dangling out of the fixture, and the carpets all had weird stains. I was on the top floor close to the elevator and could hear a clunking noise from the elevator every time it was used. With so many hotels in the area at comparable rates, there has to be one better than this.
Great location near the Tube and Hyde Park, I would stay here again if given the chance. Staff was great. Rooms were teeny tiny but bathroom was nice and big. Nice big shower as well.
They were very helpful in letting me check in early. Also, when I asked where I could buy a wall plug for my phone they gave me one to use overnight.
Nothing My husband and I did not enjoy our stay at the hotel. It was classed as a 4 star but actually was more 1 to 2 star. The bed was little more than a twin and definitely not a double. The wallpaper was ripped and stains on the carpet. There were no glasses in the bathroom to clean your teeth and the shower door leaked.The breakfast was awful too.
The staff were attentive and very helpful. The rooms are comfortable and well equipped. The lounge is comfortable, with lots of reading matter. We had tea and sat reading for a while in the lounge on our last day , very good and a fair price.We had a drink in the bar after returning from Wembley, drowned our sorrows in nice surroundings watching the game again! We will go back again. I asked for the extractor in the bathroom to be fixed, it wasn't. The headboard was noisy.
Good hotel,fab location Some of the furnachair needed updating in the room
Room was very nice and quiet None
I liked everything during my stay at Commodore. Location is fantastic - very close to 2 underground station, to Hyde park, but at the same, being on the "2nd line" from the park it's in a very quiet area. Continental breakfast with quite a big variety, didn't feel a need at all to order English breakfast. Nice building, clean rooms. Heating was out of order one night, but was fixed quite quickly (it was a problem of the entire building and not of my room only). There's no free wi-fi in the hotel, but for me personally it was not a problem, having it on the phone. The only thing that really bothered me is that having asked to pay the total amount for the whole stay upon checking-in they couldn't give me at the reception receipt for payment immediately. But on the next shift of the same receptionist it was settled with no problem.
Location and fireplace Very creaky bed!! Small room
Friendly staff. Excellent location.Nice breakfast. Soft pillows!
the location was very good the bedroom was very dated, cold and we kept getting the smell of cigarette smoke through the air vent
Convenient location I think they need to renew towels as they were thin and hard!
Staff were helpful, keeping our luggage before checking in and after checking out for as long as we wanted. Our room was on the 7th floor which was fine, bar the fact it was -2 outside and the windows were very old and let all the cold air in, so that even with the radiator on full the room was cold.
The location was excellent - Bayswater and Queensway underground stations, and from Bayswater, it was only 1 stop from Paddington, which is the most central/accessible station. It was a 1/2 block from Hyde Park, which was very convenient. The original reason we booked was for the gym, which all the websites say they have. It turns out they got rid of it a while ago. When I walked to the front desk, they helped me arrange to use the gym at one of their other hotel properties about 0.3 miles away, which was nice.
The rooms are of good quality, but rather small, and very clean.
They did not give me the deluxe room I reserved but a roon in a "sister" hotel which is mot the same as the one I was shown. They should be honest about what you are getting
The breakfast was outstanding. The shower did not have a curtain or way to keep the water from going all over the toilet
very well located, two tube stations near the hotel, modern interieur. Very tiny room. I lived alone in a double room, so it was ok. I had to sleep with ear plugs (cause of the noise).
cleanliness and quality of room and fittings walls a bit thin so you could just hear the other guests
Location was wonderful and hotel was clean. Showers were great. Room was exceptionally small. No hair dryer.
Laundry was relatively inexpensive for a hotel. I could hear everything the persons next door and above were doing. Every step they took on the creaky floors, and could hear their conversations and television programs quite clearly. If you are a light sleeper, this will be a bad experience. If noise does not bother you, and you sleep like the dead, this is an inexpensive, passible stay. The hotel is old, hallways and corners scuffed and scarred, but once the lights are off, you can't notice the cosmetic issues. Hearing your neighbors, unfortunately, can't be cured with a light switch.
Very good location,very cleen,very good performance of staff. Very very small rooms
great location, free wi-fi internet I have no complaints
My boyfriend and I stayed at this hotel for 2 nights on a sightseeing/shopping trip. I can be very picky about hotels but this one was excellent. The staff were very friendly and the hotel was lovely. The hotel was very modern and clean. The rooms were lovely and finished to a high standard. The bathroom was very modern and clean which we loved. The hotel's location was excellent; in a quiet street around the corner from a busier street and Bayswater underground. Couldn't fault the hotel at al and I look forward to visiting it again in the future.
The location & accessibility to the city. Luggage facilities, laptop safe in room & complimentary internet access were excellent. Size of room - was quite small & no iron/ironing board
Location is good, so is facilities, esp. pc and shower
The service and cleanliness were all fantastic - gracious and helpful. Location is also excellent - quiet but close to underground, Hyde Park and lots of restaurants. Smallest room I've ever stayed in and I definitely didn't expect that from the photos. In the end the room had everything I needed but was really small.
Staff were polite and tried to be helpful The smallest room I have ever had anywhere -- even in Japan. Many guests were complaining about the size of the rooms. the safe did not work and was not replaced. The breakfast was mediocre at best.
Guestroom too small, exist from the guestroom in case of emergency extremely risky
Staff were very helpful, I forgot something in the room and they found it and kept it for me to retrieve Room unbelievably small. Should not be allowed by law! (Probably isn't!).It was 2.5 mt x 2! The bathroom was 2 mt by 70 cm! The bed was just stuck against the window. I had to put the coffee and tea tray on top of the closet, or there wouldn't even be any room to put my briefcase in. Absolutely unacceptable. To reach the room, you had to go through so many narrow corridors and level changes (3 steps here, 2 steps there, etc.) that to do it with two bags was a complete nightmare. I don't even want to imagine what it would be like if you were in any way challenged in your movements.
The fixtures in the hotel were all new and of excellent quality The room was tiny. No bath, the bed was against the wall and there was no space to sit other then the bed.
Loved the location, attentiveness of staff, cleanliness of room and lobby, etc. Rooms small but comfortable TV Signal was not good, practically couldn't watch tv.
I liked the comfort factor the hotel provided. Checking in was a slight problem as staff didnt listen to me properly.
Beds are good, location is ok. Hotel is quiet. Got an upgrade. Staff was not polite/not interested in guests. Kind of ignored us the whole time we spent there.Room is very small, even for a Club Room
Good breakfast, functional, close to Boris bike station and Grosvener Vick, short enough walk to west end My room was very close to the street outside which didn't feel entirely secure. It was also small and I would have prefered a room with a bath rather than a shower, although the shower was good. I think the price was competetive.
Location to Paddington and Edgware Road Tube Stations. Good breakfast Single room provided was very compact but very well appointed
Nice clean modern rooms & good location Nothing
Lovely room, good breakfast and superb location adjacent to Hyde Park, near Paddington Station and Lancaster Gate tube.
location - near Hyde Park Very small rooms.
I was bumped off a late night flight and refused to stay two nights at Heathrow - so booked very late 10pm and arrived 15 minutes later. All documents were already at the hotel and the staff very understanding. Fantastic location at Lancaster Gate! Very clean!
Nera the city centre The room was very very small
Silence and comfort
The location was just perfect, Sheets were not really clean, I found hair on the sheets also the carpet was dirty and worn
Very good location.Handy for tube and Paddington station. Friendly and helpful staff.A must on my next visit
The breakfast was ok... The lift was horrible. We could hear the people in the next room easily, the bed was uncomfortable, the breakfast-room cold and unpersonal, the bathroom door would not stay open.
room was adequately clean and service was fairly good there was half bar of soap left in the bathroom from previous guest- this should have been avoided
Have stayed at hotel on previous occasions and can honesly say i do like the refurbishment that has taken place.Looking forward to next visit. Keep up the excellent work.
All staff was very welcoming and helpful. Excellent situation. Area is quiet and close to underground station and Paddington. Lots of nice and reasonable restaurants. Walking distance to Hyde and Kensington Parks.
Price was reasonable compared to other hotels and walking distance to paddington Gap under door meant corridor noise came in and also facing road so cars were easily heard - noisy room. Fine for a one night stay though.
Location and cleanliness Breakfast selection (in buffet) was rather limited
clean rooms, quiet neighborhood rooms are small but this seems to be the standard in london
Friendly staff, clean modern rooms. No residents bar.
Having read some reviews prior to arriving, I was expecting a very small room and unhelpful staff. How wrong can you be, the room was a good size to accommodate 3 women, extremely clean. The staff were more than helpful. We didn't use the facilities as it was purely used just to sleep, however I would certainly use it again.
Location TV was out of order, I informed the staff but could get the result for 4days.
like london city No - first night rong room, so little, not 4 star choise
The location is great, the area seems to be a nice one and is close to a lot of metro stations. Everything, the hotel seems nice at first, but when it came to getting the room, we were given a room near the reception with an attitude of take it or leave it. The staff speak very poor English and sometimes it's hard to understand them. One the first morning we didn't have any hot water in the room, and when i complained, i got a manager that was explaining to me how the water is heated and how to open a tap, which i considered insulting. The night after that, they opened the door from the hallway of the room to the reception and i could hear everything in the reception, people talking, music playing, printers printing just like it was in the room and this was after mid-night. When i complained,it was again not their fault but the guests
beds very comfortable, nice quiet street, friendly comfortable atmosphere breakfast expensive and not overly inspiring
I loved the location of this hotel. For it's location the price can't be beat! Difficult to navigate the labyrinth of hallways and stairwells. I felt like I was in a video game the first few times I needed to find my room or way out.
I cannot accurately give input as they moved us to a different hotel and tried to charge us for breakfast even though it was supposed to be included. Felt scammed. They moved us across the street to a different hotel. We didn't even stay at the hotel I'd booked. Felt like a scam.
Nothing. My reservation was not done and the staff did not have a clue about anything. Rooms too small and cramped.
Reception staff were very accomodating in letting us use their computer and printer to print off boarding passes. The locks on the windows were very poor and did not work. Even though we were on the top floor i was still concerned about the security of the room.
Very close to paddington station. Staff was friendly and helpful overall. Breakfast was fine. Room was clean although tiny by US standards. No washcloth given even upon request. Bathroom miniscule with broken towel rack. Overcharged for taxi due to hotel arrangement with company, but the drive and driver were nice.
We very much enjoyed our stay. Very close to Paddington station which made the trip from Heathrow very easy on the Heathrow express. They provide a "handy phone" a mobile phone for use during your stay. This was fantastic as we could call back to the USA for free! Additionally, it provided a local phone with internet access while we were away from Wi-Fi which made navigating the city very easy. Pre-programed on the phone were maps of the tube system and sights of the city. Breakfast was supposed to be included but the hotel said it was not. We are being reimbursed by the booking company.
It waa our third time staying at the Shaftesbury and we like it. great value, good location and great staff i wish they had a gym, but I don't think many hotels in London have gyms
It was available last minute and was cheap (definitely got what I paid for), the exterior is gorgeous (looks much nicer outside), the location can't be beat - 5 minute walk to Paddington tube station. Staff very friendly Broken/rusted side table lamps, stained/ripped sheets and towels, moldy grout in shower, walls paper thin (very loud), food choices were few and unappetizing.
Clean Noisy air conditioning unit (even when turned off), light from hallway was shining through door, ventilator noise from outside windows, green light from smoke detector.
excellent location, friendly staff
convenient location to Paddington Station Room in general and shower specifically were very small, even by European standards
clean pleasant hotel,staff polite and helpful.breakfast good value in pleasant surroundings.close to tube station
Contemporary king size bed, near by public transport and good attractions. High price for room size and quality.
Location is great, right next to Paddington Station & 3 different tube lines. Staff was pretty courteous and polite, just seemed unable to help with anything a lot of the time. They lost power on the last day of my stay causing me to oversleep and miss a meeting. Guess they slipped a notice under the door that I didn't see. More annoying though was just the lack of amenities at the price point I was paying. Not a good value for the money IMO. No mini fridge for 230+ USD a night? Entertainment was messed up too, ended up getting charged for 2 movies, neither of which I could finish because they errored out halfway through and there was no way to fast forward or resume the movies other than re-starting them and watching them again from the beginning. I called the front desk and asked about this, they ensured I wouldn't be charged, I was.
Location , breakfast and room were just what I needed for short stay
Very clean and modern
Friendly stuff, clean good location.
Excellent Hotela nd fabulous location right beside Paddington with great access to the tube. Rooms were very clean and modern. Highly recommended.
Great room - perfect location.
Comfort, cleanliness and helpful service
The location next to train and tube station, cleanliness of the room and polite staff. It's not possible one year before 2012 Olympic games in London to charge for the internet access Wi Fi or cable even at the lobby when all around the world hotels offer it for free (even the MacDonald's next door had a free wifi.)
Very little was good. Location was okay. The restaurant associated with the Hotel was good but was not managed by the Hotel. Room facilities - no hot water. No refund, no alternative room. Reception staff unable to understand concept of a VAT receipt.
The hotel was chosen for its location. Great to have the underground stop just outside the door and to have the Heathrow Express literally minutes away. Paddington is an interesting neighborhood as well, especially for ethnic food dining. It is somewhat reasonably priced, which is a good thing, but you don't get a lot except location for your money--important to keep in mind. Rooms extremely small. Yes they are booked as compact but still--more like large train compartments. Rooms and halls a bit threadbare in spots, showers not all that terrific to use. Could be called "cozy," but little storage space. Front desk personnel not all that outstanding or attentive to their duties (like properly executing wake up calls, etc.) Garfunkels breakfast pretty bad.