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The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
the gorgeous spa the breakfast not being included
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
Everything about Grange St. Paul's contributes to a premium hospitality experience. Wouldn't hesitate to recommend or stay there again and again.
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
Great room, friendly staff, right by st pauls
Quality Suites, Good Food, Fitness Center, Location Minor Issue at reception with breakfast not being delivered because the breakfast card was not picked up from the door, which I did not mind.
It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
I found the staff to be very helpful and professional in every aspect.
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
Beautiful facility. Clean, modern and spacious room. Outstanding, friendly staff. Quiet and comfortabl bed. Both restaurants were fantastic--excellent food, really top notch. Nothing.
The room was very clean and spacious. The doormen were friendly and helpful. I had flowers delivered to me at the hotel and these were turned away at reception with the reason being that I wasn't staying at the hotel which was incorrect. I left my key and a note at reception for my son to collect and leave his luggage in my room, reception said that I had not done this and did not have a key for him. During my 12 nights there a card was sent to me which I never received.
High level of service from well presented staff, comfortable accomodation and welcoming coffee louunge. Noisy baby (unregistered) through thin walls in the next room. Your staff were helpful and accomodating
Perfect location. Quiet. Excellent breakfast Restaurant closed at 4 pm
easy check-in, nice rooms terrible, over priced food... £20 for a sandwich! Also woken-up four times by the housekeeper in the morning.
Complained about my stay ? No reply to date ?
The Andaz is in a great location and near the Liverpool St. Underground station. It is very well maintained and the staff were very helpful and accommodating. There was also plenty of staff if you needed assistance or information.
excellent restaurant! highest quality Breakfastbuffet ever! great gym/spa stylish
Central to Liverpool Street Station and central to London
Geografic Situation near Train Station. Loudness of air condition
The hotel was very modern and current which I liked and the staff were superb - very polite and couldn't do enought for me. Check in procedure - seemed a bit unorganised with the laptops and no real check in desk. The computers also kept breaking so staff had to go to a seperate room to activate room keys etc. Would prefer a traditional check in desk system.
I found the atmosphere at the Andaz to be very pleasant & relaxing. The majority of the staff were very convivial, efficient & well mannered. They couldn't do enough for you; particularly Sari in 1901 & the "head waiter" in Eastway on the Sat morning. We will definitely bereturning at some point.
The staff were very courteous and helpful. The interior is definitely a sight to see. The location was excellent. The free Wifi Internet service was poor, and there was no Internet service when hooked up directly to an ethernet cable.
The reception people, the room, and the breakfasts were all great. Location is a bit out of the way if you plan on spending lots of time around Mayfair or Knightsbridge, so I ended up spending a ton on taxi. There is subway right around the corner though; but my company wanted to avoid.
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We only stayed at the Threadneedles hotel for one night (Saturday night). We wished we would have stayed there during our entire stay in London. The May Fair Hotel (in the May Fair district) wasn't nearly as nice and/or personable. They really know how to threat a guest and exceeded our every expectation. Somewhat off the beaten path, but I'm now a firm believer that smaller boutique hotels are the way to go.
Comfortable room, great location Matress was a little soft and springy. Starting to look a little worn inside the rooms themselves
The staff were very helpful with everything we needed very nice hotel in a nice area. Close to the Tube.
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Beautiful ckean room, with a great big bathroom (sepÃ¡rate deep tub and shower)
The staff are professional, warm and friendly. Location - wish it were closer to Victoria Train Station.
Very clean. Accessible. Not noisy. Bar has good food/drinks/dessert. Excellent breakfast!
Loved it ðŸ’ž
Exceptional staff, amenities and location. US plugs were a bonus.
Location was perfect, comfort of a five star boutique hotel, fast service, front desk very helpful Room service only till 11pm I believe and no restaurant on Sunday evening. Not uncommon for London on a Sunday night as most hotel restaurants weren't open either and most local restaurant to were also closed. There were a couple of good alternatives
The hotel is beautiful and the rooms are very well appointed. The hotel is upgrading the heating system. We were mistakenly placed in a room that could not be heated to a reasonable temperature. It took multiple telephone calls before the manager was contacted and we were moved to another room.
Location was great. Right down the block from St Pauls, walk in one direction and there is the Tower Bridge, other way has the rest of the sights. Staff was incredible. We brought an infant, crib was set up and free. Forgot a power cord and they provided one. Room was a hotel room. Paid for the bigger room with kitchenette, not very exciting. Restaurant attached to hotel was great (dinner; did not have any other meals there). Very easy to get to from the airport (Gatwick). Link stop is across the street.
The location is great, very close to the Underground, several train stations, and popular attractions. The front desk staff was excellent in handling our questions and requests. We needed to add a twin bed to our room for a 3rd guest, and they were very accommodating. The bells at St. Paul's Cathedral ring 24 hours a day, which makes it difficult for light sleepers. Fortunately the hotel can provide a noise machine if you ask.
Perfectly located for our venue. No Forex capabilities.
the hotel was very clean and comfortable and had all comforts needed. very enjoyable stay.
The staff were very friendly and helpful. The rooms were clean and had everything we needed. The guest lounge was lovely.
The excellent location (30 second from St. Paul's Cathedral and 2minutes from the tube station), the room and the kindness of the staff.
The room was very expensive compared to other hotels that are better and the walls were that thin we were up all night listening to our neighbours.
The location was good -- only a few minutes walk to the tube and St. Paul's is great to look at. A good selection of take away food nearby and several medium-level restaurants, too. On the weekends, quite a few things are closed in the hotel neighborhood, bacause it is primarily a business district.
Excellent service, reasonable pricing. Smaller room.
Great location opposite St Pauls Cathedral. Easy accesss to Gatwick with City Thameslink station 2 min walk Bells of St Paul's every 15 min but if you stay close, what can you expect.
Location Quick registration process Access to public transport
Ideal location in Central London at a reasonable price.
Location not too far from center London with good restaurants and bars across the street. Bed not confortable and tv positionned at a weird location far from the bed.
There was nothing best about it! I found it to be a very average hotel and it does not deserve its 4 star status! On the arrival details pack it says that you can have a dvd in your room for free. Just ask reception. I was charged £50.00 for this free service.
Good location, lovely staff.
Friendly staff. It is a very quiet location during the weekend, most shops and restaurants are closed. So we would not recommend this hotel for a weekend break.
Relatively cheap and accessible need more check out staff on in the morning.
Liked the location and the free latte in the lobby. Room was okay. Small but we'll organised and big enough for two. Window was overlooked by an office so had to keep the curtains closed. Bathroom was tiny and the shower was grimy - could do with a refresh.
The shower never drain. it was water all at your feet. The door was broken . It was hard to close. I thought the room was bigger but it wasn't. It had a moldy smell
Very clean and comfortable
The wifi was very good. Rooms were clean. Close to transport. The bathroom was old for this quality of hotel. Too expensive.
proximity to business sector.. and the quietness at night.. no trouble sleeping also the service was available if required no
All over wonderful stay. Friendly, helpful staff. Especially liked the purified fresh water and bottles near the elevator. Very close to pubs restaurants and transit.
It was good however there were two things that were a bit of an issue. The bathtub was quite a high way up from the floor so it was difficult/slippery getting in and out. Particularly for an elderly person. The sink also came out quite far from the mirror so it was difficult shilst shaving for one of the staff members that stayed in the hotel. Other than thaose things, the hotel was sufficient. Thank you.
Very friendly yet professional welcome. Thought that the mini bar prices in the room were very reasonable for a London hotel of this excellent class. Liked the humourous touches such as the comments on the laundry bag. Overall, everything felt that little bit "special". Nothing to dislike.
The location is unusual and quiet. I like to be able to open the window rather than relying on air conditioning. The style is original and exciting. Good quality food for breakfast. Nowhere to fold and store clothes and underwear. No glasses to drink water from. Poor bathroom toiletries - just shampoo, conditioner and soap. Inexperienced staff in the breakfast room.
General feel of the hotel and friendly staff
cozy, calm, good location
friendly staff and sociable. Good food amd good atmosphere. the inner rooms are quite misserable.
Comfortable rooms, very quiet and a charming location.
the location was good for us and the room was large and a very good bed
Location of the the hotel is excellent - a real hidden gem in a fascinating square.The hotel is special, and because breakfast was brought to our room too early (as opposed to too late at most hotels) they did not charge us for it - their suggestion not mine. Would stay again I would like to be able to switch the fridge off at night - sleeping in the same room means there is a constant background electrical noise. We are light sleepers and notice such things. It would be great if hotels catered specifically for light sleepers and offered rooms that didn't back onto car parks, air conditioning units, kitchens or had paper thin walls...one day maybe, and to be fair we did not mention this to the people at Malmaison - we were only there 2 nights so put up with it.
Location was brilliant. The room was a nice size, the air con worked well, liked the smellies. I found the decor a little dark, although I know that's the style of the hotel. Bed slightly on the hard side but still comfortable enough
Location Expensive room rate and cold poached eggs. Understaffed breakfast room on Sunday morning.
very friendly staff, hotel so clean. the area it was situated was so quite no other services near hand but tube station was near by.
Very helpful staff, nice room with big bed and bathroom nice to have a shower and a bath. Dirty toilet which was a shame as the rest was very clean
Excellent location for purpose of our stay. Very nice room and the bed was very comfortable. Poor breakfast service. Waited half an hour. Food not very hot. Our first breakfast on the Frdiay (26th) had to be returned because of a hair in the cooked food! Overall not a good breakfast experience at all.
The staff were all lovely, the room was beautiful and facilities in the room were excellent. The heating could not be adjusted so we were cold. The information in the room stated a set price breakfast was available but when we went down it was only available from a menu so very much more expensive.
Very friendly staff. Beautiful rooms. Small and personal, without compromises in confort and design. nothing
Recently opened, very clean, good bathroom with shower and bath. Good quality consumables and provisions. Staff very polite and helpful. Bar service and selection could be improved.
The room was finished to a high standard and very comfortable
We really enjoyed it. We stayed Friday night. Very comfortable sleep. We'll use it again.
Staff were very helpful in directing us and lending myself an umbrella for the evening - nice touch. Bed was extremely comfortable and windows were also soundproof as there was work going on in the street outside that we were barely aware of until leaving the room.