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Staff was immediately attentive to any need; bathroom was large, with a great shower and free-standing sink; room was quiet; view of S.F. was lovely. Hotel initially lost Booking.com reservation but corrected this when I called to reserve confirmation three weeks ahead and faxed copy of booking.com confirmation. Initial problems with room (phone that didn't work, no blow dryer) very quickly corrected.
Great location, beautiful hotel, very comfortable and large rooms.
The location No.
Beautiful room Concierge Club not well serviced during the evening drinks
Convenient location, easy access to transport and shopping areas I was unable to check in until 15.00 hrs. even though I informed the hotel that I arrived after a 10-hour trip to Japan
We stayed in an Imperial Club Room which was like a suite and means I would expect the comfort and luxury we got for the price we paid. My reviews are totally based on this and obviously if you stayed in a normal room you will have a different experience. Extra things are included when you pay for an Imperial Club Room. We also requested a quiet room if possible so were high up and had no issues with noise (this was based on previous reviews where people had issues with noise). The shower could have been a bit more powerful but was okay.
The room on the 23rd floor that included breakfast. Overall the staff could have been more customer friendly. The seating process for Thanksgiving dinner was very disorganized although we made reservations several days before. The Anzu staff had difficultly accommodating the number of diners. It was extremely noisy. Club Lounge should vary the appetizers instead of the same each night.
Got a corner room in the tower so the view of S.F. was spectacular. Room was small but very comfortable. Address of the hotel is misleading to those who drive as there is no entrance at the address. Finding the car entrance took seven block detour.
Everyone was really helpful
I like the fact the beds are away from the busy hall. the decor of the hotel; a little boring
Location No swimming pool
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
They were accommodating and nice
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Great location great front desk people beautiful view Drink left in room from previous occupant
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Everything else was great Price for parking
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
Loved the location and hotel's history. When I checked in, room they assigned me to wasn't serviced. Called the front desk multiple times and had to wait 30 plus minutes before waiving down a manger to help me. Then proceeded to wait another 29 min to find a room that was cleaned.
The location is a big draw and it is a known entity in San Francisco. It met expectations. We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
My room's window faced a brick wall and got absolutely no sunlight. I felt like we were in a dungeon. I couldn't tell what time of day it was, kind of like that feeling you get when you are in a Vegas Casino. We didn't get in until after midnight when we arrived, so I was more interested in getting some sleep than complaining. But I was really disappointed.
Wonderful location. Beautiful building Very busy hotel . Check in lines are long.
Inmaculate beautiful building with lots of history, great location, really enjoy the stay
Great location Customer service was great Amenities could be better Rooms and bathrooms are a bit small
The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward
The location, helpful and friendly staff, nice size rooms N/a
Proximity to Union Square Rooms / noise. You can hear your neighbors' every word, toilets, etc. The doors slam shut SO very hard, that they will jar you from the heaviest sleep. Lots of late night parties on the 11th floor.
Great location right downtown sf. Close to restaurants and bars, great front desk staff and cleaning staff Parking fees are outrageous, rude service desk, very small rooms, can hear every word from the other guests rooms
Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons. Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
The front desk was very friendly and showed us places to eat in the area. They gave us a comp breakfast and free mimosa's because it was our anniversary. Very happy with the whole experience!
Very nice rooms The club in the hotel across the street is open until 3:00 The noise from the club and street noise makes it impossible to sleep. We got to the hotel at 11:30. Room was not ready but the man at the desk said he would text is when it would be ready. Never happened. We got on our room at 3:30. Charge for wifi
The staff, especially the restaurant staff more friendly and attentive. We ate most of our meals at the hotel. The menu is limited. The food was okay the service needed improvement.
The staff was so nice and the location was perfect. Next to Bart station, cable cars, light rail, and restaurants. Breakfast was expensive but good.
You buffet is good for the American but your Chinese options are not too good
Cable car right in union square and the tour bus to see all of SanFrancisco nearby.
Good location, Comfortable bed, Nice bathrooms. Easy to walk to local "tourist spots" I booked a 2 double bed room for my friend and i. And paid in full up front. non refundable. What i got was 1 king size bed. (Resulting in an awkward situation for my friend and i) I guess they arent sure how to hold a reservation? (After booking i was sent an email stating this could happen) but i still dont understand how i can request what i need, and pay in full. And be given something completly different... There is no parking at all. You can either park on the street and baby a meter, or you can pay valet 60$ a night plus 40% tax. (I was not made aware of this until the i was sitting in the valet) Just be prepared to pay alot more than what you agreed to before you show up. (Maybe this isnt a big deal for most, but i didnt feel like it was a good way to conduct business, and treat your guests)
Great location! Clean and modern room. Mattress was comfortable and the view was great! The elevators were very efficient too. The "hot" breakfast bar that was included was just pastries, fruit, heat n' serve cups of oatmeal, yogart, coffee and juice. When they said "hot" I think of eggs, breakfast meats and toast or pancakes. They should not reference their breakfast bar as a "hot" breakfast bar. The staff gave us the wrong directions a few times, just save your breath and time and just google it!
Friendly staff, quick check in, great valet ($55/night + tips) , comfy beds and pillows, 50" LG tv. Microwaves and refrigerators are an additional cost . But is recommended if you are traveling and are bringing left overs back for a couple days . The views aren't too great and it's a little more noisy outside unless you pay more for a higher floor .
Location was nice for exploring the city. Room was clean/comfortable. NO INTERNET at this hotel... In the modern age, it's ridiculous that wifi/high speed internet is not included in the cost of the hotel when you purchase ahead of time. On top of that, I asked about wifi when I was checking in, and the lady told me we could get internet with an OPTIONAL ~$35 PER night fee, that included internet and other services like bike rentals. We didn't want to spend this, so it made sense that I couldn't connect to any wifi from my hotel room. When I checked out, they said they had charged us for the fee, and that it was required, despite the fact that we'd never connected to the internet. Outrageous that this wasn't just in the price of the hotel from the getgo... Don't bother with this place until they get with the modern age.
I loved the view and staff was extremely friendly and the location great. Bed was very comfortable and and room was nice and clean. Mabye a lil upgrade on the appliances other than that it was great. I think for the resort fee it should have came with a little more amenities.
Great location Restaurant can be improved, i. e. choice & prices slightly too high
View was great, staff was very friendly, and room was very clean. $58 for over night parking is outrageous, because of that I will not stay here again. Also, $20 for wifi? For the price you're paying that should definitely be included. We had to ask twice for a crib to be sent up to the room, that was a little disappointing when I had two small children to get to bed upon arrival. Also would have been nice to have a mini fridge included in the room. When traveling with kids it's very convenient to have a fridge to store their milk, snacks, etc
Location. Proximity to public transportation. Doors, fixtures show age, wear and tear. Facilities fee (which I assume were adjusted for SPG Platinum members)
We had a view even from the 9th floor. Very clean and cozy. Staff was really kind. No mini fridge :(
You had to pay for WiFi and the restaurant had a very limited menu.
The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.
Great location. Nice staff. Bathroom too small. Drain didn't work well in tub. Sink drain wouldn't close. Toilet too close to door.
View was amazing, bed was comfortable, showers were updated,halls were quiet (well insulated walls). Easy access to hotel and downtown destination. Great overall. It did not provide a mini fridge. We had to ask for one.
Poor accommodations. Rude staff.
Comfortable and clean. Good location No room service
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
Location was great and staff. Bathrooms are way to small, shower did not drain properly.
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
Fantastic SF landmark...we never left the Hotel.
location near attraction false fire alarm at 12:30am
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
Customer service was outstanding.
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
The room was fantastic and the staff was great.
All the hotel staff was very friendly, courteous and accomodating. The Wifi at the hotel was very spotty. It was in and out and made it difficult to use my laptop in the room.
Lovely room with plenty of plugs for laptops, etc. Refrigerator and coffee maker. Room also had separate "dressing table" area AND a full bathroom; perfect for a couple! Parking rates absurd. Found a much cheaper garage on our own.
Most of it is the location and the good value The service was not great very unpersonal
The staff was great specially the greeters at the door and baggage handlers Location location location
Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met. Nothing.
Convenient location. Beautiful view of San Francisco
The staff was wonderful. My granddaughter was able to do her studies while I was in class. She was able to do this while looking out a window at the beautiful scenery thanks to the nice people we met while we ate breakfast. I thought the staff was great along with the great training I had for my business. I would like to stay there again. It was hard to drive to because the roads were being worked on. It took us a little longer to arrive than I had planned.
The views were gorgeous! I wish it had a pool, or at least a hot tub, or steam room. I could hear through the walls...other guests etc. It was noisy.
The staff were very professional .
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Very upscale, attentive to guests. There are better values at comparable hotels.
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
Location, furnishings (wonderfully comfortable beds!), friendly staff
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
The attention that most of the staff display for you The wait time in the dinning room
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
Very clean hotel with an excellent staff.
good fittings and decor
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
Awesome views of AT&T Park and the Bay. Front desk agent was great.
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
The room stunk! For $600 get some air freshener.
Great views and convenient location!
Furniture was dated. Door locks did not operTe. They charge $60/night to park your car which was not disclosed up front.
Because we booked through the AMEX Fine Hotels program, we were upgraded to room with a truly fantastic view of North Beach, the bay, and the Bay Bridge; we were comp'ed breakfasts; and we got 5 nights for the price of 4. The hotel is in the financial district, which is very quiet on weekends.
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
Location and Gym
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
All staff were helpful & friendly. For leisure travel not the best location
staff was very accommodating and helpful. It was a wonderful experience. nothing.
Great location, modern decor, and cozy spot to relax in! Our new favorite hotel!!!
Loved the boutique vibe that the hotel has, it seems SF is lacking modern hotels that are similar to the Ace and plentiful of tacky hotels. The decor is very minimal, with concrete floors- it feels similar to a loft you would want to live in. The restaurant downstairs had a really great brunch and the staff were very friendly. The actual location is pretty central, so it's not that difficult to leave the touristy area of Union Square. There wasn't a mention of the $45 (plus tax) for the valet. So that got a bit expensive. You also have to call 30 minutes ahead. The shower is also a lukewarm temperature. And a bit difficult to work with it being stuck.
Great location, cool decor, friendly staff It's older and in a loud area, elevator was creepy